27 Best Workflow Management Software For Efficient Delivery Of 2024
10 Best Workflow Management Software Shortlist
Here's my pick of the 10 best software from the 27 tools reviewed.
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You need workflow management software to help your team define, manage, and track workflows effectively. However, with countless workflow management software options available, finding the right tool for your team's unique needs and working styles can be both frustrating and time-consuming.
In this post, I draw on my experience as a project manager to survey the market for you. Through research and personal experience, I've shortlisted the best workflow management software available, including details about each tool's features and use cases to help you easily find the best tool for you and your team.
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Best Workflow Management Software Summary
Here’s a table summarizing basic info about the tools described in this article. View pricing as well as the availability of free trials to make a quick side-by-side workflow management software comparison.
| Tools | Price | |
|---|---|---|
| monday.com | From $8/user/month (billed annually) | Website |
| Process Street | From $100/month (billed annually) | Website |
| CRM Creatio | From $25/user/month | Website |
| Jira | From $7.16/user/month (billed annually, min 5 seats) | Website |
| Pneumatic Workflow | From $99/month (unlimited users) | Website |
| Celoxis | From $15/user/month (billed annually) | Website |
| Qntrl | From $8/user/month | Website |
| Miro | From $8/user/month (billed annually) | Website |
| Quickbase | From $35/user/month (billed annually, min 20 users) | Website |
| Jotform Workflows | From $34/month (billed annually) | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
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Wrike
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Hub Planner
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Miro
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.8
Best Workflow Management Software Reviews
These are my overviews of the 10 best workflow management software that made it onto my shortlist. Find each tool’s best use case, standout features, integrations, and pricing information below. I also included a screenshot of the software’s user interface, and some pros and cons for each one!
monday.com is a project management software used across diverse industries, rapidly growing teams, and enterprise organizations. monday.com sits at the intersection of project management and workflow management software. It simplifies complex workflow processes by streamlining management to focus on structure and transparency.
Why I picked monday.com: you can create tasks on a board and then add the steps required to reach task completion. monday.com is highly customizable and easy to use right out of the box. I also find that it’s incredibly easy to import data from other workflow management software, and even spreadsheets!
Its workflow management software also offers various workflow views that can be arranged by list, geographical map, kanban board, or Gantt chart. These workflows can then be visualized in dashboards to create a bird’s-eye view of the progress and data workflow managers need to monitor. I find information especially useful for workflow managers that sit between their teams and the executive suite and need to communicate complex data sets through visual dashboards.
monday.com Standout Features & Integrations
Features include workflow templates inside of their workflow operating system (Work OS), with workflow automation, data visualization, robust workflow customization for task boards, managing task status, assignees, due dates, hours spent, and more.
Integrations through Zapier include Slack, Google Drive, Gmail, Google Calendar, Jira, GitHub, Trello, Dropbox, Typeform, and others.
Pros and cons
Pros:
- Large workflow template library to jumpstart planning
- Work OS—A specifically designed workflow system for custom workflow apps
- Lots of integrations to support 3rd party data
- Out-of-the-box workflow automation recipes
Cons:
- Initial customization takes time
- Limited export functionality for reports
- Minimal multi-lang support
Process Street is a process-driven tool that adapts well to simple workflow strategies. While Process Street doesn’t offer as much as other workflow management software tools in terms of analytics and reporting, it’s a good fit for teams with document-driven workflows. The free plan welcomes an unlimited number of users, which is a nice trade-off for being feature lite in some areas.
Process Street’s approach breaks up workflow management into three chunks: handling documentation (creating, exporting, and embedding procedure documents and templates), running trigger-based workflows (for random events initiated by a trigger, such as a client onboarding), and programming scheduled tasks that run on an automated schedule. Its drag-and-drop task manager makes it easy for anyone to use.
Why I picked Process Street: With many tools for process documentation and workflow automation, it’s a good choice for teams who want a streamlined process framework without a maze of features to get lost in.
Process Street Standout Features & Integrations
Features include workflow management, task scheduling/tracking, attendance tracking, data visualization, employee database, vacation & absence calendar, process reporting, status notifications, employee incentive management, and process modeling.
Integrations include 1000+ apps through Zapier. It also integrates with Formstack, opening up a world of additional templates.
Pros and cons
Pros:
- Great third-party integration options
- Unlimited workflow checklists and templates
- Automation for onboarding/training
- Checklists utilize conditional logic
Cons:
- Missing field validation for phone numbers (emails only)
- No drag-and-drop for checklist reordering
Creatio CRM is a versatile customer relationship management tool tailored for small to medium-sized businesses (SMBs) and scalable for larger enterprises. It supports the entire sales cycle, from lead generation to repeat sales, and is bolstered by advanced analytics and marketing automation capabilities.
Why I picked Creatio CRM: It offers end-to-end workflow automation, which allows businesses to automate complex customer-facing workflows without the need for extensive coding knowledge. This is facilitated through a user-friendly, no-code platform that includes a BPMN-based process designer and case management tools. The automation capabilities extend to various business functions, including customer onboarding, loan application management, and marketing campaign execution.
Another critical feature of CRM Creatio is its 360-degree customer view, which provides a comprehensive profile of each customer by consolidating data from multiple touchpoints. This feature enables businesses to personalize their interactions with customers, leading to improved customer satisfaction and loyalty.
CRM Creatio Standout Features & Integrations
Features include customizable dashboards, real-time analytics, AI-assisted app development, contact and account management, lead and opportunity management, task management, and performance management.
Integrations include Accelo, Act!, ActiveCampaign, Acumatica, Adobe Analytics, Asana, Microsoft Exchange, Excel, Mailchimp, HubSpot Marketing Hub, Google Calendar, and Tableau.
Pros and cons
Pros:
- Scalable solution
- Supports no-code workflow automation and development
- Highly customizable platform
Cons:
- May take time to customize the platform
- Learning curve for new users
Jira is a project management tool that provides a platform for agile planning and creating customizable workflows. It is designed to improve project transparency and collaboration among team members, and it is scalable to accommodate the needs of both small teams and large enterprises across various industries.
Why I picked Jira: Jira offers a flexible workflow engine that allows the creation of distinct workflows to match the specific needs of different projects or teams. Users can define their own workflow statuses, transitions, and assignees, and automate tasks to follow the progression of issues from creation to completion. Jira's workflows can also enforce certain criteria before issues move to the next stage, ensuring that all necessary steps are completed.
Jira also supports agile methodologies and provides a platform for teams to create user stories, estimate their work in story points, and prioritize tasks in a backlog. It additionally provides a variety of reports (such as velocity charts, burnup and burndown charts, and sprint reports) that help teams track their agile metrics and make data-driven decisions.
Jira Features & Integrations
Features include Scrum and Kanban boards, features to create, manage, and visualize project roadmaps, project, bug, and issue tracking, advanced search with Jira Query Language, and a mobile app.
Integrations include AdobeXD, Invision, Figma, Jenkins, GitHub, Trello, Slack, Confluence, Microsoft Teams, and Google Sheets.
Pros and cons
Pros:
- Organizes tickets in sprints and releases
- Efficient collaboration features
- Helps teams manage multiple projects simultaneously
Cons:
- Requires a learning curve for new users
- Limited error notifications
Pneumatic Workflow is a workflow management solution that helps teams identify, organize, and coordinate sets of tasks in your organization for one fixed price. You can use it to streamline your organization’s processes into workflows with automatic task assignments.
Why I picked Pneumatic Workflow: Their software helps teams effectively minimize routine errors, improve communication between teams, boost productivity, eliminate redundancy, and automate task management. Their workflows can be launched in four ways, namely running the workflow manually, sharing kick-off forms, using external SaaS systems, and using the Pneumatic public API.
Using Pneumatic Workflow, you can build assembly lines to pass the results of certain tasks along to the next team member quickly and efficiently. You can also select pre-built workflows from their free template library, or run unlimited workflows from one template. Their free template library includes all the popular workflows you'd expect, including employee onboarding, content development, purchase approval, customer retention, feature release, and more.
Pneumatic Workflow Standout Features & Integrations
Features include a workflow template builder, workflow variables & tools, a tasks interface, highlights, shareable kick-off forms, automations, activity highlights, urgent prioritization, video-based workflows, informative data dashboards, comments and mentions, and a WYSIWYG editor.
Integrations are available by connecting a paid Zapier account and you can build custom integration using its API.
Pros and cons
Pros:
- They offer a 30-day money back guarantee if you are unsatisfied with their platform
- You can easily collaborate with guest (external) project stakeholders
- Their freemium plan includes enough features to get small teams started
Cons:
- Limited chat support window (9 am to 5 pm CST)
- Not many built-in software integrations
Celoxis is a web-based software for managing projects, resources, issues, risks, timesheets, workflows, and collaboration. Team members and project managers can customize project dashboards, project KPIs, and reports to track project progress and workflow in real-time.
Why I Picked Celoxis: Through Celoxis, teams can create custom “apps” that help track business processes. Features such as notifications, escalation and routing rules, automation, and time-driven actions ensure project managers create and use a workflow that works for their teams and their projects.
Another useful feature is the ability to include clients in workflow processes, allowing them to collaborate efficiently and in real-time.
Celoxis Standout Features & Integrations
Features include project management, resource planning, financial management, dashboards, reporting tools, collaboration, mobile app, customizations, and third-party integrations.
Integrations include Jira, Microsoft Excel, Microsoft Project, Google apps, Salesforce, and more through an account with Zapier (may incur additional costs).
Celoxis is available as a cloud service or can be installed on-premise.
Pros and cons
Pros:
- Gantt view is extremely customizable
- Great scheduling and resourcing
- In-app timer allows you to easily track time
Cons:
- Tasks in a project cannot be assigned to clients
- Can’t add custom fields to a discussion
- UX flow and menu structure can be confusing
Formerly Orchestly, Qntrl is a low-code workflow orchestration software that brings visibility, control, and automation to processes by cutting down on manual work. The platform lets users control all incoming requests for a team through a centralized interface.
What users love: Qntrl comes with integrated tools to help workflow process managers design, deploy, and iterate workflows for almost any process. Workflow managers can leverage process automation mapping experience assists in creating custom forms to quickly fetch essential data. Users can escalate issues, assign tasks, approve/reject stages, and handle huge data transfers from spreadsheets present in different verticals.
Qntrl Standout Features & Integrations
Features include robust data management and visualization, workflow-centric collaboration functionality, process mapping, real-time workflow and task status updates, low-code automation, and more.
Integrations include other Zoho products and outside applications and third-party apps through built-in APIs.
Qntrl is completely free for companies with a maximum of 5 users.
Pros and cons
Pros:
- Webhooks can send notifications to third-party applications
- Great workflow visualizations (“Blueprints”)
- Native integration with Zoho
- Modest per-user price
Cons:
- Complex feature set has a learning curve
- Field names have to be unique across flows
Miro is a collaborative online whiteboard with over 1,000 templates including mind maps, Kanban boards, Gantt charts, product wireframes, research boards, and flowcharts. It’s trusted by 99% of the Fortune 100, and used by teams at TransUnion, HP, Upwork, Cisco, Qlik, and Atkins. Miro’s visual platform is built for hybrid work, and has robust resources for continuous learning like Miro Academy, online events, and a community forum.
One of Miro’s many functionalities is as a workflow management tool with a focus on interactive, visual work boards. Visualize, chart, and share workflows with your team with ease — and watch your project go from idea to execution all in one place.
At The Digital Project Manager, we use Miro to map out content clusters and to visualize content workflows from start (brainstorming ideas) to finish (publishing the content on our site).
Miro has integrations with a whole suite of tools, including Zoom, Figma, Asana, Microsoft Teams, Jira, Slack, Google Drive, Box, Airtable, Notion, Azure, and Webex. Some integrations are limited to paid plans only.
Miro is free to use for unlimited members with up to 3 editable boards. Paid plans start at $8/user/month (billed annually).
Pros and cons
Pros:
- Built-in communication features for streamlined collaboration
- Intuitive and easy setup
- Free forever plan available
Cons:
- Free version does not allow high-quality export to pdf
- Zooming can be jumpy on larger projects
- Visitor/guest accounts locked to paid plans only
QuickBase offers a platform designed for dynamic work management, providing a robust solution for businesses to manage complex projects and processes. It distinguishes itself as a leading choice for dynamic work management by offering a no-code application platform that empowers teams to create, connect, and control their workflows with ease and efficiency.
Why I picked QuickBase: I chose QuickBase for workflow management because it offers a highly customizable platform that caters to a variety of project types and industries, including construction, manufacturing, property management, education, government, and legal. You can use their software to set up workflows for numerous business needs, including project management, process improvements, field services, supply chain monitoring, training, and customer relations.
What sets QuickBase apart is its emphasis on enabling users to create, connect, and customize applications without the need to replace existing systems. This flexibility is particularly valuable for dynamic work environments where adaptability is key.
QuickBase Standout Features & Integrations
Features include project management, resource management and scheduling, budget and financial management, portfolio management, subcontractor management, contract management, and work order management.
Integrations include Salesforce, Slack, Microsoft Teams, Google Calendar, Gmail, Outlook, Dropbox, and Box. QuickBase also supports industry-specific integrations and custom connections through RESTful APIs.
Pros and cons
Pros:
- Robust notifications and reminders
- Simple no-code platform is easy for non-tech people to learn
- Workflows are easy to set up and customize
Cons:
- Project management integrations are limited
- Team plan requires a minimum of 20 users
Jotform Workflows is a no-code automation tool aimed at simplifying workflow management and improving approval processes for organizations. It enables users to create customized workflows that automate tasks and enhance collaboration. The tool offers features such as real-time tracking and integration with popular applications, aiding businesses in boosting efficiency and productivity.
Why I picked Jotform Workflows: In my opinion, Jotform Workflows' drag-and-drop builder is a prominent feature, enabling users to create customized workflows without any programming knowledge. This is particularly advantageous for businesses aiming to simplify complex processes like approvals, e-signatures, and payment requests.
Along with this feature, I find Jotform Workflow's automation extremely valuable, as it reduces the manual workload, ultimately enhancing efficiency and productivity. Additionally, its seamless integration with popular applications such as Google Drive and Slack promotes collaboration and ensures that workflows are interconnected across different platforms.
Jotform Workflows Standout Features & Integrations
Features include approval workflows, progress tracking, streamlined task assignments, payment requests, analytics and reporting, collaboration tools, and automated approval processes.
Integrations include Square, HubSpot, Google, Vimeo, Salesforce, Giphy, Microsoft, Adobe, PayPal, and LinkedIn.
Pros and cons
Pros:
- User-friendly interface
- Wide range of templates
- Extensive customization
Cons:
- Limited offline capabilities
- Steep learning curve
Other Workflow Management Software
Here are a few more tools that did not make it to the top, but are still worth your consideration.
- Kissflow
Best enterprise workflow management software
- Jotform
Best for B2B-oriented enterprises
- Quixy
Best no-code workflow management software
- Nifty
Best for team communication
- Pipefy
Best to build shareable forms, portals, and actions
- Cflow
Best workflow management software for growing organizations
- Kintone
Best for designing custom workflow apps
- Avaza
Best iPhone, iPad, and Android friendly workflow app
- DocuWare
Best for document management & e-signatures
- Studio Creatio
Best for no-code workflow automation
- Camunda Platform
Best for automating processes across diverse endpoints
- Kissflow Workflow
Best for workflow templates
- Planview Clarizen
Best workflow app for PMOs and professional services
- ProcessMaker
Best low-code iBPMS for enterprise-level processes
- Next Matter
Best for handling complex, cross-functional workflows
- beSlick
Best to identify and improve work processes
- Admation
Best workflow management software for marketing-specific projects
Related Workflow Management Software Reviews
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- Process Workflow Software
- Workflow Diagram Software
Selection Criteria For Workflow Management Software
When selecting the best workflow software, it's essential to focus on functionality and how well the software meets specific use cases crucial for streamlining project activities. Based on my personal experience with trying and researching these tools, here are the criteria I use to evaluate them, incorporating features that address common and unique project management challenges.
Core Workflow Management Software Functionality (25% of final scoring):
Common features for workflow management software typically include automation, collaboration tools, real-time notifications, customizable workflows, reporting and analytics, integration capabilities, task tracking, and security measures. To be considered for inclusion on my list of the best workflow applications, the solution had to support the ability to fulfill common use cases:
- Task and project tracking
- Collaboration and document sharing
- Workflow automation
- Integration with other business tools
- Reporting and analytics for decision-making
Additional Standout Features (25% of final scoring):
Identifying unique features such as AI-driven capabilities, advanced resource planning, and predictive analytics that are not offered by the competition.
I explore and test for innovative functionalities like ClickUp's use of mind maps for brainstorming and project planning or how Zoho Projects incorporates issue tracking and sprint planning for agile teams.
Usability (10% of final scoring):
Evaluating the balance between powerful features and user-friendly design. Workflows software should offer intuitive navigation and a clean interface. Important aspects include drag-and-drop scheduling tools, easy-to-use task filtering, and tagging interfaces for efficient project organization.
Onboarding (10% of final scoring):
Assessing the ease of onboarding with resources like Asana's interactive product tours and extensive template library for quick project setup is crucial to flattening learning curves.
The availability of comprehensive training materials, such as video tutorials, webinars, and a knowledge base helps teams to quickly migrate and start realizing value from the platform.
Customer Support (10% of final scoring):
Looking for responsive and accessible support channels, including live chat, email support, and community forums. Effective customer support ensures users can resolve issues swiftly.
Value For Money (10% of final scoring):
Comparing pricing plans against features offered to determine the overall value. This includes examining tiered pricing models, free plan limitations, and scalability for growing teams. Wrike's flexible pricing and feature set offer significant value for diverse team sizes and needs.
Customer Reviews (10% of final scoring):
Analyzing feedback from users across various industries to gauge satisfaction levels, ease of use, and how well the software meets their project management needs. Positive reviews can highlight strengths such as Notion's versatility in handling notes and tasks within the same platform, while negative reviews may point out areas for improvement.
Through these criteria, I aim to provide a balanced and detailed evaluation of workflow and process management software, focusing on how well each tool supports essential project management functions and delivers value to its users.
How to Choose Workflow Management Software
With so many different workflow management software solutions available, it can be challenging to make decisions on what workflow management software is going to be the best fit for your needs.
As you're shortlisting, trialing, and selecting workflow management software consider:
- What you want to use it to do - Start by identifying the workflow management software feature gap you're trying to fill to clarify the features and functionality the workflow automation software needs to provide.
- Who will need to use it - To evaluate cost and requirements, consider who will be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be your team or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all, or speed for your workflow management software power users.
- What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as accounting, CRM or HR software. You'll need to decide if the tools will need to integrate together, or alternatively, if you can replace multiple tools with one consolidated workflow management software.
- What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain, or what you want to improve, and how you will be measuring success. For example, an outcome could be the ability to get greater visibility into performance. You could compare workflow management software features until you’re blue in the face but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time.
- How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well, and the areas that are causing issues that need to be addressed. Remember every business is different — don’t assume that because a tool is popular that it'll work in your organization.
Trends In Workflow Management Software For 2024
In 2024, workflow approval software continue to evolve rapidly, driven by the need to streamline work, enhance productivity, and reduce inefficiencies and errors in project processes. This evolution is characterized by several key trends and features that I outline next.
- Customization and Flexibility: A significant emphasis on customization and flexibility to allow users to tailor the work flow management system to their specific project needs. Tools like Kintone and monday.com offer extensive customization options, from creating custom workflow apps to utilizing a wide array of templates for various project types, highlighting the importance of adaptability in workflow management software.
- Integration and Automation: Since it is very difficult to create a tool that does everything well, vendors are investing in enhanced integration capabilities and automation features, enabling seamless connection with other tools and the automation of repetitive tasks. Digital workflow solutions like Pneumatic Workflow and Flokzu provide robust integration options and the ability to automate workflows, demonstrating the push toward making workflow management more efficient and less prone to error.
- Enhanced Security Measures: As society leans more into data privacy and security, there will be a heightened focus on security measures within data workflow tools, especially for industries with strict regulatory requirements and data privacy laws like GDPR.
These trends reflect the broader shift in project management towards more agile, responsive, and data-driven approaches.
What Is Workflow Management Software?
Workflow management software is a digital tool designed to automate, streamline, and optimize the various processes and tasks within an organization. This task workflow software facilitates the creation, execution, and monitoring of workflows by providing a centralized platform where you can define, manage, and track the sequence of activities involved in a particular business process.
Managing workflows is instrumental in coordinating and overseeing the diverse set of tasks and processes inherent in project execution. As such, workflow tools online allow you to design, implement, and automate software workflows related to project activities, ensuring that tasks are completed in a systematic and timely manner.
Types Of Workflow Management Software
Workflow management software comes in various forms, each tailored to different industries and needs. From a free workflow tool to industry-specific business workflow tools, here's a look at the main types of workflow management software available today:
General Workflow Management Software
These tools cater to a wide range of business processes across various industries, offering versatile solutions that enhance overall efficiency and streamline operations.
- Free Workflow Software: Provides essential features at no cost, offering a cost-effective starting point for small businesses or teams with basic workflow needs.
- SaaS Workflow Software: Cloud workflow management solutions that are easy to deploy and scale, popular for their accessibility, cost-effectiveness, and regular updates across various industries.
- Enterprise Workflow Systems: Comprehensive workflow systems for handling complex, large-scale operations within big organizations, offering advanced features like process mapping, analytics, and extensive integrations.
- No-Code Workflow Automation Systems: Allows users to create and automate workflows without programming knowledge, popular among non-technical teams for rapid setup and adaptability.
Industry-Specific Workflow Management Software
These tools are tailored to meet the specific needs and requirements of various industries, ensuring optimized company workflows and enhanced efficiency within their respective fields.
- IT Workflow Management Software: Designed specifically for IT departments, these tools help manage tasks like ticketing, incident response, and change management, integrating with other IT systems to ensure smooth IT workflows.
- Healthcare Workflow Software: Streamlines patient management, appointment scheduling, billing, and compliance tracking, essential for medical practices, hospitals, and clinics.
- Construction Workflow Software: Manages project timelines, resources, subcontractor workflows, and compliance requirements, helping construction managers keep projects on track and within budget.
- Legal Workflow Software: Assists law firms in managing case files, client communications, billing, and document approval processes, enhancing productivity and compliance with legal standards.
- Marketing Workflow Software: Tailored for marketing teams to manage campaign workflows, content approvals, project timelines, and client management workflows, improving collaboration and execution of marketing initiatives.
- HR Workflow Software: Automates recruitment, onboarding, employee management workflows, and performance reviews, essential for HR teams to streamline processes and improve the employee experience.
- Finance Workflow Software: Automates invoice processing, expense approvals, and financial reporting, enhancing accuracy and efficiency in financial operations.
- Manufacturing Workflow Software: Focuses on production planning, inventory management, quality control, and compliance tracking, optimizing production processes and maintaining quality standards.
- Sales Workflow Software: Optimizes sales processes by helping manage leads, track progress through the sales funnel, and automate follow-ups, essential for enhancing sales performance.
Choosing the right workflow management software—whether industry-specific or general—can significantly enhance operational efficiency, streamline processes, and support the unique needs of your business.
Features Of Workflow Management Software
Selecting the best workflow app is crucial for delivering projects on time, within budget, and without costly errors. The best tools not only streamline project workflows but also ensure that every task progresses smoothly toward completion.
Here, I outline the most important features to look for in workflow management software that can help achieve these goals.
1. Automation of Repetitive Tasks: Simplifies routine activities, reducing manual errors and freeing up team members to focus on more complex tasks. Automation ensures consistency in task execution, critical for maintaining project quality and reducing rework.
2. Real-time Collaboration: Facilitates instant communication and document sharing among team members. This feature ensures continuous improvement through feedback loops and helps in delivering error-free outputs by incorporating stakeholder feedback effectively.
3. Integration Capabilities: Seamlessly connects with other tools used by your team, such as email, calendars, or CRM systems. Integration streamlines processes, ensuring that information flows smoothly between different platforms and reducing the risk of errors.
4. Visual Workflow Builders: Allows teams to tailor the workflow service to fit their specific project needs. Customization is key to adapting the tool to your project's unique requirements, thereby enhancing efficiency and reducing the likelihood of mistakes.
5. Task Prioritization and Management: Helps teams understand what needs to be done and by when. Effective task management ensures that critical path items are completed on time, directly impacting the project's overall timeline and success.
7. Security Measures: Protects sensitive project information, a must-have for compliance and data protection. Robust security features prevent unauthorized access and data breaches, safeguarding project integrity.
8. Data Analytics and Reporting: Offers insights into project performance and bottlenecks. Analytics help in making informed decisions quickly, identifying areas for improvement, and ensuring projects stay on track.
Choosing workflow management software equipped with these features can significantly impact a project's success. By automating routine tasks, enhancing collaboration, and providing critical insights into project performance, teams can work more efficiently, make informed decisions faster, and ultimately meet project deadlines with fewer errors and less need for costly rework. The right tool not only streamlines the workflow but also becomes a catalyst for delivering superior project outcomes.
Benefits Of Workflow Management Software
Workflow management software has become an indispensable tool for project managers and organizations aiming to enhance efficiency, reduce costs, and improve project outcomes. By streamlining processes and automating routine tasks, these tools offer a range of benefits that can transform how projects are managed.
Here are five primary advantages of using workflow management software:
- Enhanced Efficiency: Automates and streamlines routine processes. This benefit allows users to focus on more critical aspects of their projects, significantly reducing the time spent on manual tasks and speeding up project delivery.
- Improved Collaboration: Centralizes communication and project documentation. Teams can work together more effectively, with all members having access to the latest updates and documents, which ensures that everyone is on the same page and reduces misunderstandings or errors.
- Greater Visibility: Offers real-time insights into project progress and performance. This visibility enables project managers to make informed decisions, anticipate potential bottlenecks, and adjust resources or timelines as necessary to stay on track.
- Increased Accountability: Tracks tasks and responsibilities clearly. By defining who is responsible for each task and monitoring progress, workflow management software helps ensure that all team members are accountable for their contributions, leading to more consistent project outcomes.
- Scalability: Adapts to the needs of projects of any size. Whether managing a small team project or overseeing multiple large-scale initiatives, workflow management software can scale to accommodate the complexity and scope of any project, making it a versatile tool for organizations of all sizes.
Adopting workflow management software can lead to significant improvements in project execution and outcomes. These tools not only facilitate a more organized and efficient approach to project management but also empower teams to deliver their best work through enhanced collaboration, visibility, and accountability.
Costs & Pricing For Workflow Management Software
One of the most important aspects of selecting an online collaboration tool is understanding the different pricing plans available. Workflow management tools typically offer different tiers to cater to the varying needs of businesses, from small startups to large enterprises. These usually includes a core set of features with additional capabilities provided in higher tiers to support more complex project management needs.
While it might seem that the only relevant prices are those attached to your chosen software, it's still a good idea to understand pricing trends across the market. This can help ensure that you don't pay for features you don't need or overpay for common features.
Below is a table summarizing common plan options, their average pricing, and the features included in each:
Plan Comparison Table For Workflow Management Software
| Plan Type | Average Price | Common Features Included |
|---|---|---|
| Free | $0 | Task management, basic reporting, limited integrations, team collaboration tools |
| Basic | $5-10 per user/month | Enhanced task management, additional integrations, more storage, support via email |
| Standard | $10-20 per user/month | Full project management suite, advanced reporting, unlimited integrations, priority support |
| Premium | $20-30 per user/month | Resource management, time tracking, advanced security options, personalized onboarding |
| Enterprise | Custom pricing | Custom features and integrations, dedicated support, enterprise-grade security, data analytics |
When selecting a plan, consider the size of your team, the complexity of your projects, and the level of support you might need. Each plan is designed to meet different needs, ensuring there's a fit for every type of user. Moreover, the right workflow management software should not only address your current requirements, but also scale with your organization's growth.
For instance, the Free option is ideal for small teams or individuals who want to explore the basics of workflow management without a financial commitment. As needs grow, upgrading to a Basic or Standard plan can provide more productivity and collaboration tools. Premium plans offer comprehensive features for complex project management needs, while Enterprise plans deliver customizable solutions for large organizations with specific requirements.
Common stages where your company may want to upgrade its pricing plan include:
- Increased Team Size: As the company grows and hires more employees, the need for additional user licenses and collaboration features increases.
- Expanded Project Volume: When the number of projects and tasks significantly increases, the company may require advanced project management features, such as enhanced reporting and automations.
- Advanced Reporting and Analytics: As the company matures, there is often a greater need for detailed reporting and analytics to track performance, productivity, and project success.
- Integration Needs: With growth, companies often start using more tools and systems, necessitating more integrations with other tools like CRM, accounting, or communication platforms.
- Enhanced Security and Compliance: As companies handle more sensitive data and face stricter regulatory requirements, they may require access to more security features, compliance support, and better data protection.
Ultimately, the right workflow management software plan should offer the features you need at a price that works for you. If you're going to invest your time and energy searching for the right tool, it should be worth it!
New & Noteworthy Product Updates
Below you’ll find our release notes and take on the latest and greatest workflow management software product updates. Discover what’s now possible through feature releases, improvements, and updates on web, desktop and mobile apps. Learn what’s new, if it’s hot - or not, and why it matters for managing workflows.
Q4 2024 Workflow Management Software Updates
monday.com Update Notes
The Engineering Performance Dashboard is a new feature in monday.com that integrates with GitHub to provide real-time insights into development workflows. It tracks key metrics such as time to pull request, code review, approval, merge, and overall cycle time, offering a comprehensive view of the development process.
This dashboard includes tables displaying items currently in each phase and their histories, detailing item names, pull request links, story points, owners, and time spent in each phase. These features can also help teams identify bottlenecks and make data-driven decisions to enhance efficiency.
Currently in beta, the Engineering Performance Dashboard is accessible to users with the GitHub integration enabled. Development teams, project managers, and stakeholders aiming to optimize their development cycles and improve workflow transparency will find this feature particularly beneficial.
Verdict: Hot! Accurate data tracking can be difficult, so anything that makes it easier is a great improvement.
Jotform Update Notes
Jotform has introduced push notifications for its no-code app builder, Jotform Apps, enabling users to send real-time alerts directly to their app users. This capability enhances user engagement by keeping app users informed without relying on email or SMS, which can be slower or involve additional costs. Businesses can leverage this feature to share time-sensitive information like event updates, special offers, or system changes, ensuring their audience stays connected and engaged.
This feature supports major platforms like Android, iOS, macOS, Windows, and Linux, and is compatible with browsers including Safari, Google Chrome, Firefox, and Opera. Notably, iOS users must save the app to their device's home screen to receive notifications.To activate push notifications, users can navigate to the App Builder's Settings, select Push Notifications, and toggle the feature on. They can then customize the notification's title and content, and edit the permission request message that users will see. After sending a notification, users can monitor its performance through metrics such as subscribers, sent, delivered, and clicked counts, all accessible in the Push Notification History section.
This enhancement is particularly beneficial for businesses and organizations aiming to boost user engagement and promptly inform their audience about updates, promotions, or important information.
Verdict: Not. While more efficient notifications are always nice, plenty of other tools also offer notifications systems.
Check out Jotform's most recent pricing information.
Studio Creatio Update Notes
Creatio's latest release, version 8.2 "Energy," introduces Creatio AI, an AI-native architecture designed to enhance workflow automation, no-code development, and CRM capabilities. This unified AI environment integrates predictive, generative, and agentic AI functionalities, enabling users to perform tasks more efficiently through intuitive no-code tools. Notably, Creatio AI leverages Large Language Models to assist users in completing daily tasks with greater speed and accuracy.
A key feature of Creatio AI is the AI Command Center, which allows users to customize AI tools to meet specific organizational needs. This workspace includes sections for configuring out-of-the-box AI Skills, adding custom skills, and accessing dashboards that provide insights into AI Skill usage, token consumption, and user activity. Additionally, users can set up predictive models tailored to their unique requirements, facilitating a more personalized AI experience.
The introduction of pre-built AI Skills within Creatio's CRM system also offers functionalities like customer churn prediction and content generation for knowledge bases. These tools aim to reduce operational inefficiencies and boost productivity across various business processes.
Verdict: Hot! AI is trending, and customizable AI is even better.
Kintone Update Notes
In Q4, Kintone introduced several updates to enhance application management and user experience. A key feature is the new Maintenance Mode, which allows administrators to temporarily make apps private during essential updates and checks. While in this mode, regular users are notified of the app's unavailability, ensuring that only administrators can access and modify settings. This functionality streamlines maintenance processes, improves operational efficiency, and ensures that critical updates can be performed without disrupting regular users
Additionally, Kintone has revamped its front-end architecture, particularly within the Kintone Marketplace, to facilitate faster product improvements. This overhaul includes updates to the design and layout of settings pages, enhancing user navigation and interaction. Furthermore, the REST API now supports streamlined management of inline editing permissions, allowing users to retrieve and update these settings across multiple apps more efficiently.
These updates are particularly beneficial for system administrators and developers who require greater control over app accessibility and maintenance.
Verdict: Hot! No one likes to have their work interrupted by updates, but this new feature at least makes those interruptions more manageable.
Check out Kintone's most recent pricing information.
Next Matter Update Notes
Next Matter's latest update introduces significant enhancements tailored for managers and end users to streamline workflow management and improve task coordination. The new Workflow Versions feature is a key highlight, allowing managers to access, share, and reuse previous workflow versions seamlessly. This ensures compliance and audit readiness while enabling updates to live workflows without disrupting ongoing processes, making it ideal for managing regulatory changes efficiently.
For end users, task notifications have been significantly improved with optimized email and Slack alerts that emphasize critical details, driving quicker responses. Additionally, the introduction of an out-of-office feature ensures uninterrupted workflow continuity by preventing task assignments during absences and enabling seamless delegation to backup team members, reducing bottlenecks.
These updates are particularly valuable for managers overseeing complex workflows and teams needing robust task management. Organizations prioritizing operational efficiency, compliance, and smooth task delegation will find these enhancements particularly beneficial in maintaining high productivity and alignment across teams.
Verdict: Not. Easier sharing and notifications are nice, of course, but they are not particularly innovative.
Quickbase Update Notes
The November 2024 Quickbase release introduced several enhancements, notably the general availability of the Document Creation feature. This tool enables users to generate documents such as invoices, proposals, and purchase orders directly within their applications. Recent updates include the ability to preview and download PDF versions of document templates, improved header and footer toolbar options for adding current dates, page numbers, and total page counts, and enhanced accessibility of the Document Templates builder page. Additionally, new documents now default to the Letter page size.
Further improvements are expected by the end of November. Builders will be able to include table, summary, and chart reports from any table using the report element in the Document Template builder page. Editable HTML tables will also support grouping rows, providing more flexibility in document formatting. Moreover, the custom email builder now allows the generation and inclusion of documents in scheduled emails, expanding its functionality beyond trigger-based emails.
Overall, the enhanced Document Creation feature streamlines the process of producing professional documents directly from Quickbase applications, improving operational efficiency and user experience. These updates will be particularly beneficial for application builders and administrators who require efficient document generation and integration within their workflows.
Verdict: Hot! No one likes switching between multiple applications. The more features you can have all in one place, the better!
Check out Quickbase's most recent pricing information.
Miro Update Notes
In Q4, Miro released several updates to enhance collaboration and customization. Key additions include Custom Shape Packs, which allow users to upload and share personalized shapes, and a Docs feature that supports AI-assisted drafting and integrates diagrams, images, and videos for seamless document creation within the workspace.
Miro has also improved integrations and the user interface. The Microsoft Copilot integration allows Miro boards to be accessed directly in Teams via search prompts, while the AWS Cloud View integration helps visualize AWS infrastructure in Miro, enabling collaborative assessment. Additionally, Miro expanded language support to Polish and Korean and introduced a streamlined UI for easier navigation.
These updates benefit design, project management, and IT professionals aiming to improve team collaboration. Customization options, enhanced integrations with Microsoft and AWS, and broader language support make Miro more accessible, efficient, and effective for a global user base.
Verdict: Hot! AI summarization is a trendy new feature, and expanding the languages available is just one more step to becoming a truly global tool.
Process Street Update Notes
Process Street has introduced a feature that enables users to auto-fill form fields via form response URLs. By appending specific parameters to the URL, such as ?form.Client_ID=1234, designated form fields can be pre-populated with corresponding values. It's important to note that form field names are case-sensitive, and spaces should be replaced with underscores in the URL parameters.
This functionality streamlines data entry processes, ensuring consistency and reducing manual input errors. For instance, when a form is distributed, the specified values in the URL automatically populate the targeted fields, facilitating seamless data mapping into Data Sets or integration with other tools. Additionally, users can generate unique identifiers, like ticket numbers, using automation platforms such as Zapier, Make, or Power Automate, and incorporate these into form response links sent via email.
This enhancement is particularly beneficial for professionals who manage repetitive data entry tasks, including those in customer service, sales, and project management. It offers a more efficient method for handling form responses and integrating data across various platforms, thereby optimizing workflow automation and data accuracy.
Verdict: Hot! These types of automations may not be flashy, but they will save users a lot of time.
Check out Process Street's most recent pricing information.
Kissflow Update Notes
Kissflow has enhanced its document template editor to improve user experience and flexibility. The updates include an intuitive interface for table formatting, allowing users to adjust column widths, table borders, headers, and delete tables more easily. Additionally, six new table styling properties have been introduced: cell padding, cell spacing, cell color, border color, border width, and border stroke.
Users can now access a contextual menu by right-clicking on tables, view information on when and by whom a document template was last edited, rename templates directly from the editor, format text across multiple rows and columns, and resize and reorder cells. These enhancements aim to streamline the process of managing and customizing document templates within Kissflow's processes, apps, and notification settings.
These updates will be particularly beneficial for professionals who regularly utilize document templates within Kissflow, such as project managers, HR personnel, and operations teams. The new features provide greater control over document formatting and presentation, facilitating more efficient workflow management and improved document consistency across various departments.
Verdict: Not. While customizability is always nice to have, these new features are not especially innovative.
Check out Kissflow's most recent pricing information.
Nifty Update Notes
In Q4, Nifty introduced Forms V2, enhancing its form capabilities with features like conditional fields, automated task sorting, and email follow-ups that integrate form fields and task IDs. Users can also download submission histories as CSV files, facilitating data analysis and record-keeping. Additionally, message editing permissions have been expanded, allowing owners, admins, and designated roles to edit messages from any workspace collaborator, thereby improving communication flexibility.
These updates are particularly beneficial for project managers, team leads, and operations professionals who rely on efficient data collection and team communication. The advanced form functionalities streamline workflows, while the enhanced message editing capabilities ensure accurate and timely information sharing within teams.
By integrating these features, Nifty aims to provide users with more control over their project management processes, promoting seamless collaboration and effective task management across various organizational levels.
Verdict: Hot! For a busy project manager, more automations mean more time to do important, high-level work.
Check out Nifty's most recent pricing information.
Workflow Management Software Frequently Asked Questions
Find answers to common questions other people ask about this topic.
What problems does workflow management software solve?
Workflow management software helps to solve several problems often encountered in project management. These include:
- Lack of Transparency and Visibility: The software offers a visual representation of the workflow, ensuring that everyone knows their respective roles and the progress of each task.
- Inefficiency and Delays: It helps to streamline and automate repetitive tasks, reducing the time taken to complete processes and increasing productivity.
- Error Prone Manual Processes: By automating workflows, the chances of errors that are common in manual processes are significantly reduced.
- Inconsistency in Workflows: It aids in standardizing workflows, ensuring tasks are carried out in a consistent manner irrespective of the team member handling them.
What does workflow software do?
It varies by tool, but most workflow tools are made to help you perform these functions:
- List tasks and organize them (hierarchically, by temporal order, by project, by tag, etc)
- Map dependencies between tasks
- Set deadlines for tasks and monitor them over time
- Create diagrams that show the sequence of tasks in a drag-and-drop interface
A lot of tools that offer a free version include those basic functions.
More advanced tools are focused around helping you automate the workflows you’ve set up. These use triggers and rules to automatically route tasks, files, and notifications to the right people, according to the trigger and rule.
What is the best workflow management platform?
Some workflow management software—like workflow diagram software or flowchart software—specialize in managing the workflow itself (e.g., assigning tasks, creating dependencies, tracking deadlines, etc.). Others offer a more robust suite of workflow management features as part of broader resource management or both online and offline project management software (think: creating process forms, handling invoices and payments, modeling data, managing a project portfolio, and more).
The best and most useful workflow management software, though, is the one that matches your needs and budget.
Which are the two primary ways to coordinate project workflows?
Use case 1: Coordinating people-centric workflows
This use case focuses on organizing people by bringing their tasks, files, status updates, and comms into one place, with a clear structure to the flow of work.
This is often the case in businesses including:
- Digital agencies, development agencies, creative agencies, etcetera
- Project and product teams or departments within companies
- Professional services companies
If you’re among these users, the type of workflow software that’s most useful for you will usually be focused on:
You also will want all these features in a no-code environment that simply organizes your business processes in a central place. Most of the products in my list here fall into this category.
Use case 2: Coordinating system-centric workflows
This use case focuses more on connecting business processes or systems together, integrating their functions and tech systems to create a unified workflow.
This is more common in enterprise companies, as well as in sectors including:
- IT and software
- Manufacturing and logistics
- Transportation
If you’re among these users, the type of workflow software that is most useful is often an enterprise-grade solution. At the very least, you need access to a REST API and SLA manager to help you orchestrate across multiple systems.
At this level, though, many companies may go beyond a workflow SaaS product and use an Integration Platform As-A-Service (iPaaS) such as Make (formerly known as Integromat) offering connectors to unify their business process systems.
What training is required for employees to use workflow management software effectively?
For effective use of workflow management software, employees need a mix of general and tool-specific training. You can start with a foundational session, using materials such as our Beginner’s Guide to Workflow Management, to establish the principles of workflow management and set the context. Then, move on to hands-on training with the specific software—this should cover navigation, features, and how to manage tasks within the software. Be sure to include scenario-based exercises that mirror real work processes.
Moreover, periodic refresher courses and advanced training for power users can really help in optimizing the use of the tool. This approach ensures that everyone is comfortable and proficient, ultimately enhancing productivity and adoption.
What are common challenges in implementing a workflow management process?
Implementing a workflow management process can be tricky. Some common challenges include:
- Resistance from team members, especially if they’re comfortable with the old ways of doing things.
- Aligning the new system with existing processes and ensuring it actually meets the team’s needs.
- Gaps in the initial planning once the system goes live.
- Ensuring everyone is up to speed and proficient with the new tools.
- Continuous monitoring and tweaking the system based on feedback and performance can demand a lot of attention initially.
Navigating these challenges effectively is key to harnessing the full potential of a new workflow management system, ensuring it enhances productivity and meets the evolving needs of your team. It’s about finding that balance between structure and flexibility.
How can workflow management be optimized in a multi-departmental organization?
Optimizing workflow management in a multi-departmental organization involves ensuring seamless communication and integration across different teams. Here are some tips and tricks to establish these connections:
- Start by defining clear objectives and roles to prevent overlap and gaps.
- Utilize centralized software that supports transparency and real-time updates, which is crucial for keeping everyone on the same page.
- Regularly review and adapt workflows to fit changing needs and address any bottlenecks.
- Finally, fostering a culture of collaboration and continuous improvement is essential; encourage departments to share insights and feedback, which can lead to refined processes that benefit the entire organization.
What are some best practices for project management?
Effective workflow process management is crucial for optimizing processes, improving productivity, and ensuring smooth project execution. By implementing best practices, teams can streamline their workflows, reduce bottlenecks, and achieve their goals more efficiently. Here are some key best practices for workflow managment:
- Define Clear Processes: Clearly outline each step of the workflow, including roles, responsibilities, and dependencies. This helps team members understand their tasks and how their work fits into the overall process.
- Use Workflow Management Tools: Leverage workflow management software to automate repetitive tasks, track progress, and keep everyone on the same page. Tools like Asana, Trello, or Monday.com can provide visual representations of workflows and facilitate collaboration.
- Prioritize and Sequence Tasks: Organize tasks based on priority and logical sequence to prevent delays and ensure that critical tasks are completed on time. Use prioritization techniques like the Eisenhower Matrix or MoSCoW method.
- Monitor and Adjust: Regularly review the workflow to identify inefficiencies or bottlenecks. Be prepared to make adjustments as needed to improve flow and keep projects on track. Encourage feedback from team members and stakeholders to identify areas for improvement.
- Encourage Communication and Collaboration: Foster an environment where team members can easily communicate and collaborate. This reduces misunderstandings and ensures that everyone is aligned with the workflow goals. Maintain documentation of workflows and processes to ensure consistency.
Implementing these best practices can enhance workflow management, leading to more efficient operations and better outcomes for your projects
What's Next?
Tools aside, as a project manager you can quickly align teams and find bottlenecks by scheduling a workflow diagramming session. Our complete guide to workflow diagrams has an example of how one of those sessions helped a team, and all the workflow diagram basics you need (+ templates!).
Other related reads:
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