20 Best Agency Management System List
Here's my pick of the 20 best software from the 35 tools reviewed.
The best agency management systems centralize project, resource, and financial management to improve team efficiency and ensuring timely results. Using multiple tools for these functions can make managing client projects, resources, and budgets disjointed, which can lead to missed deadlines, scope creep, and financial discrepancies.
With 20 years of experience in agency operations and over a decade as a software reviewer, I’ve evaluated and implemented a variety of agency management systems. This has shown me how the right software can boost efficiency, reduce errors, and improve client relationships.
After testing over 20 different tools, I’ve compiled a list of the most reliable options available, highlighting key features, pricing, and more to help you choose the best fit for your team.
Why Trust Our Software Reviews
We’ve been testing and reviewing agency management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our project management review methodology.
Compare Software Specs Side-by-Side
Here is a table you can use to compare all the tools we just covered in the overviews.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for resourcing with financial visibility | 30-day free trial available | From $7/scheduled user/month | Website | |
| 2 | Best agency management software for customizable views | Free demo + free plan + 14-day free trial available | From $10/user/month (billed annually) | Website | |
| 3 | Best for end-to-end work management | 14-day free trial available | From $19.9/user/month (billed annually) | Website | |
| 4 | Best robust and scalable agency management software | Free demo available | Pricing upon request | Website | |
| 5 | Best all-in-one agency management system with sales and invoicing tools | Free demo + 14-day free trial | From $9/month (billed annually) | Website | |
| 6 | Best for managing the entire agency process | 7-day free trial | From $9/user/month (billed annually) | Website | |
| 7 | Best for full lifecycle service delivery | Free demo available | Pricing upon request | Website | |
| 8 | Best depth of functionality and reporting | Free bespoke demo | From $17/month | Website | |
| 9 | Best for tracking agency productivity | 10-day free trial + free demo available | From $6.49/user/month (billed annually) | Website | |
| 10 | Best agency management system for multiple project views | Free plan available | From $5/user/month (billed annually) | Website | |
| 11 | best for enabling client collaboration | 30-day free trial + free demo available | From $10.99/user/month (min 3 users, billed annually) | Website | |
| 12 | Best software for creative teams and agencies | Free demo available | From $10.50/user/month (billed annually) | Website | |
| 13 | Best agency management system for invoicing and managing expenses | Free plan available (request via email) | From $12.49 project-planning/user/month (billed annually) | Website | |
| 14 | Best for marketing & creative teams | Free demo available | From $37-$50/user/month | Website | |
| 15 | Best agency management system with retainers and billing | Free trial + free demo available | From $29/user/month (billed annually, min 5 seats) | Website | |
| 16 | Best agency management tool for Gmail users | 14-day free trial | From $6/user/month | Website | |
| 17 | Best agency management software for resource tracking & forecasting | Free demo available | Pricing upon request | Website | |
| 18 | Best software for client portals & billing | 14 days free trial | From $59/month for two users | Website | |
| 19 | Best for collaborating with clients on projects | 30-day free trial | From $8.50/user/month | Website | |
| 20 | Best social media agency management system | 14-day free trial | From $99/month (billed annually) | Website |
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Zoho Projects
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Forecast
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Accelo
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4
Best Agency Management System Reviews
Here’s a brief description of each of the agency management systems that are featured on this top 10 list.
Float.com is resource management software designed for agencies that want clearer visibility into staffing and capacity without overhauling their existing tools. It works alongside your broader agency stack and gives teams a shared view of who is allocated, who is available, and where capacity may be constrained across projects. This helps staffing decisions reflect actual availability rather than assumptions. With built-in time tracking, estimation, and reporting, Float can help agencies scope work more confidently, compare planned hours to actuals, and keep an eye on utilization and margins as work progresses. It is a resource management platform that supports both delivery planning and financial awareness.
Why I Picked Float.com
I picked Float because it gives agencies practical visibility into staffing and capacity, an area of operations that often influences delivery outcomes and financial performance. Rather than trying to cover every part of agency operations, Float stays focused on helping you understand who is working, when they are scheduled, and how resourcing decisions relate to cost. I also found it useful for linking estimation to execution, since you can scope projects with assumptions in mind, track actuals as work happens, and use plan versus actual data to inform future forecasting and scoping.
Float.com Key Features
In addition to its core resource management capabilities, I also found these features helpful for agency operations:
- Capacity-led scheduling with visual cues: Plan work across projects with a live view of availability and utilization, including indicators for upcoming time off and potential over-capacity issues.
- Project estimation: Build budgets, align resourcing, and track scope changes, then compare estimated baselines against actuals to better understand delivery and cost impact.
- Time tracking: Pre-fill timesheets based on scheduled work and compare planned hours to actuals to support forecasting and estimation over time.
- Utilization reporting: Review utilization and availability trends to understand workload distribution and identify possible under- or over-allocation.
- Budget and margin tracking: Monitor budget burn-down alongside in-progress margin trends so teams can see how delivery decisions may affect project finances before work is complete.
Float.com Integrations
Integrations include Slack, Google Calendar, Outlook Calendar, Asana, Jira, Trello, and Zapier. A public API is also available for custom integrations.
Pros and cons
Pros:
- Custom settings support flexible workflows
- Real-time tracking enhances profitability insights
- Visual scheduling improves resource planning
Cons:
- No built-in task management
- Limited native mobile app access
New Product Updates from Float.com
Float Introduces Project Roles for Accurate Team Management
Float introduces project roles and per-project bill rates to reflect how team members actually work, enhancing budgeting and reporting accuracy. For more information, visit Float's official site.
Wrike is an easy-to-use advertising agency software that is suitable for teams with five or more members. It’s highly configurable, allowing users to customize processes, workflows, dashboards, reports, and request forms to suit their exact needs. It can help you break down costly silos between teams, centralize communication, and automate time-consuming admin tasks. For agencies dealing with complex or high-pressure projects, Wrike can also prove invaluable in times of uncertainty. Danilo Coviello, Founder of Espresso Translations, explained: “The real value of Wrike is seen in crisis management. A client in the fintech sector expressed compliance changes that were required in three countries. The dependency mapping indicated to me exactly what tasks will be hit prior to any damage occurring.”
Wrike enables users to switch between customizable Kanban boards, one-click Gantt charts, and classic workload views, so teams can choose how to visualize their campaign deliverables. Wrike also features task lists, subtasks, shared calendars, custom workflows, file sharing, and real-time collaboration. Users can get advanced performance insights across 50 marketing platforms, assess resource management and allocation, and track time.
Wrike has an easy-to-use, intuitive interface and navigation with distinct spaces, folders, and tasks. Toggle between the home screen and timesheets, dashboards, calendars, reports, and the activity stream. Wrike has a dedicated help center with interactive training, videos, a ‘Getting Started’ guide, and a thriving community. The tool also offers a specific solution for marketing teams, as well as a variety of templates for common organizational processes.
Wrike offers 400+ pre-built native integrations, including integrations with Adobe Creative Cloud; file management software from Microsoft, Google, and Dropbox; and over 50 marketing-specific tools.
New Product Updates from Wrike
Streamlining Workspaces with New Updates
Wrike announces custom space templates, AI Agents in Wrike Labs, and a new Guage widget to improve project management. For more information, visit Wrike's official site.
Scoro is an agency management system designed to help businesses manage operations more effectively. It combines tools for project management, sales and customer relationship management (CRM), quoting, resource planning, time tracking, billing, and reporting, bringing every aspect of agency work into one centralized platform.
The system facilitates end-to-end project management across the entire lifecycle, from initial quotes to final invoicing. Real-time dashboards and detailed reports provide visibility into progress, results, and overall performance, helping teams make informed decisions and minimize miscommunication.
Scoro also includes resource planning capabilities that help allocate workloads efficiently and prevent team burnout. Its retainer management functionality ensures that recurring client work is tracked and delivered consistently across projects.
The platform integrates with Google Calendar, Microsoft Exchange, HubSpot, Jira, Xero, QuickBooks, Sage Intacct, Exact Online, Expensify, Stripe, BambooHR, Slack, Asana, Dropbox, PayPal, and more. You can also connect additional tools through Zapier for extended automation.
Pricing starts from $19.9/user/month, with a free trial available.
New Product Updates from Scoro
Scoro MCP Server Now Publicly Available
The Scoro MCP server is now out of beta, enabling connection with AI tools for enhanced workflows. For more information, visit Scoro’s official site.
Screendragon is an agency management software designed to manage projects, people, processes, and profitability in one place. It is easy to use and offers powerful customization. The world’s top agency groups like Omnicom, WPP, and IPG rely on Screendragon to power their agency operations.
Screendragon is seamlessly integrated offering project management, workflow management, resource management, and forecasting, time-tracking, budget management, and asset management. The tool is highly configurable, giving users the ability to customize forms, dashboards, templates, workflow rules, permissions, notifications, reports, and even the terminology used on the platform.
Screendragon’s integrated budget module enables users to build SOW’s and estimates, as well as forecast future revenues and resourcing needs. Reviews and approvals are made simple with features for visual proofing, real-time collaboration, version control, and granular permissions. Screendragon’s advanced automation capabilities facilitate the secure and efficient approval of assets and can adapt easily to support scaling agencies. Intuitive task management allows users to switch between Kanban boards, interactive Gantt charts, and list views.
Screendragon offers native integrations with ERP systems such as SAP and PeopleSoft and can integrate with thousands of apps through Zapier like Slack, Trello, Google Drive, Office 365, and Microsoft Dynamics. It also has an open API, allowing custom integrations with any solution.
Screendragon starts from $20/user/month with a one-off implementation fee, and a free demo is available.
Best all-in-one agency management system with sales and invoicing tools
Productive is a well-rounded agency management software with a stack of powerful functionality that gives you the tools and data you need to keep an agency running smoothly. The tool was built by a team with a decade of experience in founding, managing, and scaling a software development shop, so it's especially well-suited to digital agencies. Fran Vižintin, Senior Account Executive at Productive, explains why the platform works so well for agencies: “Productive is designed for agencies and supports high-level resource planning. It allows agencies to assign services, billable rates, and track budget within each project phase.”
The tool's features fully satisfy my criteria for agency management tools. You'll find client and prospect management in the Sales Pipeline (manage deal flow, get sales organized). The Resource Planning feature, time tracker, and task collaboration tools fit the criteria for resource and project management that I look for in an agency tool or platform.
Billing and invoicing can also be managed straight from the tool, along with useful reports on profitability and costs to help with finance management. The reporting feature actually goes quite a bit beyond that, with real-time reports on margins, utilization, and a whole lot more—including reports on individual employees' or contractors' history with the company, salary report, etc.
Productive's integrations include Zapier as well as Jira, Open API, QuickBooks Online, Xero, and Exact.
Productive costs $9/user/month (billed annually). They also offer a fully-featured, free 14-day trial.
New Product Updates from Productive
Productive Adds Outlook Email Integration
Productive introduces Outlook inbox integration and email-to-activity linking to connect conversations with your workspace. This update makes it easier to track work updates and keep CRM contacts accurate from your email. For more information, visit Productive's official site.
Bonsai is a comprehensive business management software tool that integrates various solutions for managing different aspects of a business. It offers features such as client management, project management, financial management, proposals, contracts, forms, time tracking, file sharing, and collaboration, making it ideal for agencies looking to manage all their processes. For agencies, the difference lies in having a platform designed around their specific workflows rather than adapting generic tools. As Johnny Digges, Owner of Symmetric Design, explained: “Because tools like Monday and ClickUp are designed for any type of business, we were constantly working around them to fit our needs. But Bonsai is specifically designed for agencies like us, with clients and projects organized just the way we work. Now information stays organized from the moment a client becomes a lead and throughout the project.”
Bonsai's strengths in agency management come from its integrated approach to facilitating agency needs through the entire process, from lead to invoice. The platform efficiently captures and tracks leads and seamlessly syncs with CRM, allowing for prompt follow-ups. For proposals, it offers customizable templates and analytics to track client engagement and feedback. Additionally, projects and tasks can be assigned to different clients, and users can invite teammates and contractors to client projects to manage tasks together and ensure delivery is on time and within budget.
Users can also easily set automated workflows that can be customized for each client or project. This comprehensive suite ensures that agencies can manage their client interactions from initial contact to project completion effectively.
Furthermore, Bonsai simplifies the billing process with features like automated invoice creation, recurring invoices, and the ability to accept payments through various channels directly through the platform. The software even has a time-tracking tool for users to record time spent on individual tasks or projects directly, which can be seamlessly integrated into invoices, ensuring accurate billing based on the recorded work hours.
Bonsai integrates with Gmail, Google Calendar, Zapier, Slack, QuickBooks Online, Calendly, ClickUp, Trello, Google Drive, Google Sheets, Xero, HubSpot, and more.
Bonsai starts at $10/user/month with a free trial available.
Kantata is an agency management platform built to unify every stage of the client delivery lifecycle. From project planning and resource scheduling to financial tracking and client reporting, it gives agencies a centralized system to manage operations, improve profitability, and scale efficiently.
The platform includes features designed specifically for agencies, such as client onboarding tools, project planning, time and resource tracking, invoicing, contracts, and collaboration hubs. These capabilities make it easy to track your team’s progress against deadlines and budgets, monitor client satisfaction, and forecast utilization or revenue—all from the same platform. By consolidating workstreams, Kantata eliminates silos and provides a complete view of agency health.
Beyond daily project management, Kantata supports data-driven decision-making across the entire service lifecycle. Dynamic dashboards, business intelligence reporting, and scenario planning let agency leaders identify risks, adjust plans, and demonstrate value to clients. This combination of visibility and flexibility helps agencies deliver on promises while strengthening client trust.
Some other notable features include customizable skills databases for tracking your team’s expertise, scenario-specific reports (like profitability trackers and executive scorecards), Kanban views for agile campaign work, and automated alerts that flag potential timeline or task misalignments.
Kantata integrates with a range of tools, like Salesforce, SAP, Jira, Xero, BambooHR, Slack, Worday, QuickBooks, HubSpot, and NetSuite.
New Product Updates from Kantata
Kantata Integrates E-Invoicing With Avalara
Kantata introduces integrated e-invoicing through its partnership with Avalara, enabling compliant, automated invoicing across regions. For more information, visit Kantata's official site.
Synergist is a comprehensive agency management software designed to support growing agencies by providing tools for tracking project profitability, managing projects, and overseeing team utilization. For agencies aiming to improve their financial performance, Synergist can be used to monitor profitability metrics and forecast pipelines, profits, and payments.
I specifically picked this software because it offers an all-in-one solution with a depth of functions, such as reporting, a scheduling tool, project-tracking capabilities, and a centralized system for managing client interactions and finances. It also ensures that resources and teams are optimally allocated to enhance efficiency across the board.
Overall, Synergist stands out as an indispensable tool for agencies focused on maximizing profitability due to its access to real-time insights and financial control over projects.
Synergist integrates with various software systems, including Microsoft 365, Google, Xero, Sage, HubSpot, Salesforce CRM, Outlook Calendar, and iCal, alongside file management through Microsoft OneDrive, Google Drive, and Dropbox.
Monitask is a digital platform designed to help agencies track time, manage projects, and monitor team productivity. It offers tools that allow you to see how your team spends their work hours, providing insights into project progress and employee activity.
Monitask's time tracking and project management features are particularly beneficial for agencies. It allows you to assign projects to team members and review work hours associated with each project and task. Employees can select the project they are working on from a dropdown menu in the application and add comments for further detail. This helps ensure accurate data collection and provides insights into how time is spent across different projects.
Additionally, Monitask offers features like screenshots, application usage monitoring, and activity tracking. These tools allow you to monitor employee activity during work hours, providing a clear picture of productivity. The application only tracks activity when the employee is clocked in, ensuring transparency and respecting privacy. This can be especially useful for agencies with remote workers.
I also like its detailed reporting capabilities that allow you to analyze time and data across your company. Monitask even provides an employee in-out board, transforming your workforce management with a digital system to track employee availability. Furthermore, the software includes an employee attendance tracking feature to enhance workforce accountability and streamline HR processes.
Some of Monitask's integrations include Zoho Projects, monday.com, Microsoft Teams, ClickUp, Asana, Trello, Basecamp, QuickBooks Online, Jira Software Server, Avaza, Teamwork, and Scoro.
Hive is a robust tool for agency management, project organization, and flexible task coordination. It lets agencies organize projects in a Gantt chart, Kanban board, table, or calendar, and also easily switch between each layout. Additionally, each user can choose to look at a project through different views, so each member of your team can use the view that works for them. Updates are reflected across all project views so the agency is informed no matter what option they use.
Hive enables users to easily collaborate by sending messages directly to agency individuals or groups. Need to share a document? Upload it directly to a task, project, or message. Hive’s Forms feature eliminates constant emails and collects all necessary information through simple fill-in-the-blanks.
It’s worth noting that if you’re switching to Hive from another tool, you can import tasks from tools including Asana, Trello, Basecamp, Smartsheet, and a few others.
Hive integrates with Google Drive, Salesforce, Jira, Dropbox, Slack, Zoom, One Drive, Box, and more than one thousand other tools through Zapier.
Hive costs from $12/user/month.
New Product Updates from Hive
Hive Launches AI-Powered Buzz Mail
Hive introduces Buzz Mail, an AI-driven email organizer that prioritizes messages and suggests personalized replies. For more information, visit Hive's official site.
Teamwork is a flexible agency management system that helps agencies become more productive and profitable. It enables agencies to manage high volumes of client projects from start to finish. Teamwork allows you to build flexible, custom workflows and gives you one central place to visualize your team and client projects.
Teamwork offers a number of tools and features to help agencies manage their work. With the Workload feature, you can get a complete picture of your team’s capacity and manage resources and keep your team on track. Another popular tool is the Gantt view. As Melody MacKeand, project manager and former Principal Consultant at Teamwork, shares: “In Teamwork, the Gantt view is very intuitive; you can move tasks around, and the timeline auto-updates.” There's also built-in time-tracking on Teamwork to log hours spent working on tasks and track billable hours. Profitability reports allow you to track financial performance by project or team member and compare it against the budget for that client.
Something especially useful about this agency software is that you can add clients as collaborators for free so they can communicate with your team, leave comments in context, review assets and get visibility on project progress.
Teamwork integrates easily with other tools including Gmail, Harvest, Hubspot, QuickBooks, Slack, Dropbox and more.
Teamwork costs from $10/user/month. They also offer a 30-day free trial
FunctionFox offers three different plans with features that range from basic time tracking and estimating, to project scheduling and gantt charts, to customized project intake forms. FunctionFox can support teams with five or five hundred members.
FunctionFox is entirely web-based and compatible with all up-to-date browsers, so users on both Mac and PC can work together seamlessly. FunctionFox allows for team collaboration through project scheduling, allows allocation of specific tasks through action assignments and to-do lists, and facilitates communication through the project blog. Another great feature is the availability tool, which project managers can use to monitor team capacity and utilize everyone’s time effectively.
FunctionFox is easy to use and made even easier with the tutorials and support provided. They offer dedicated onboarding and all customer support is unlimited, ongoing, and included in the subscription cost. Their website also includes a help center, and there are detailed help files included within the software itself.
Pricing for the FunctionFox Premier plan starts at $50 per month.
Nutcache
Best agency management system for invoicing and managing expenses
Nutcache is an agency management tool designed to organize all aspects of your daily processes. With this software, you get a toolbox of color-coded schedules, task organization queues, and data reporting.
Nutcache supplies the standard Gantt chart tools, which visually track and organize agency tasks with drag-drop-and-click editing techniques that require minimal training to learn. You can also use the software for Agile or Scrum project management, depending on agency preferences. This simple flexibility makes Nutcache a solid agency management software for small or large teams alike.
Nutcache offers time logging tools where users can log, track, and invoice time and expenses in a way that lets agency managers know where project money is going. Unlike a lot of other integrated solution options, Nutcache also has features to create, customize, and manage unlimited invoices.
App integrations for Nutcache include Dynacom Accounting, PayPal, 2Checkout, Stripe, Authorized.Net, QuickBooks Online, Google Sign In, Google Drive, GitHub, Slack, and hundreds of other apps through Zapier.
Nutcache costs from $6/user/month with a "Pro" plan that requires 5 users.
Workamajig is a marketing project management tool that was designed for the marketing and advertising industry. Furthermore, Workamajig was built to serve the needs of small agencies to large corporations.
Workamajig allows the entire creative team to work together within one tool to accomplish goals by giving you the ability to work within kanban or agile methodologies.
This end-to-end creative management tool helps marketing teams manage projects from start to finish. Each Workamajig plan offer all features, which include: project management, resource management, task management, business intelligence, sales CRM, revenue forecasting, and IT & security.
Workamajig offers unlimited free customer support, guiding you until your team is fully comfortable using the system.
Workamajig costs between $37-$50 per user per month, depending on the size of your team. Workamajig does not offer a free trial, but a free demo is available.
Ravetree is an award-winning agency management software platform that allows users to manage projects, resources, and creative workflows in one place. The tool combines all information, data, and processes so teams can deliver work faster, be more informed, and spend less time searching for information.
Ravetree includes features for time and expense tracking such as time logs, timesheets, and expense logs, as well as notifications and reports for tracking budget overages and warning signs. Users can also keep track of estimates, set retainers and bill rates, and create invoices based on timesheets and expenses.
The tool is also equipped to handle and store contact and client information, and users can create custom sales pipelines for tracking potential clients according to their workflow. One great feature is the ability to create automated lists sorted by custom rules, ensuring new prospects or contacts are automatically added to the right list.
Ravetree also features capabilities for file approval and management, both on the team-side and the client-side. Users can also set up multiple stages in the approval process, allowing for feedback.
Ravetree can integrate with many other tools, including Dropbox, Google Drive, One Drive, Outlook, Gmail, Quickbooks, Google Calendar, GitHub, and more.
Pricing starts at $29 per user per month.
Yanado Task + Project Management coordinates agency projects and tasks within Gmail. It's designed to help agencies manage their sales pipeline and boost sales productivity with email templates and email tracking, and by automating basic and repetitive tasks.
You can use a Kanban board to track agency operations and keep your team accountable by visualizing and monitoring deadlines, milestones, and dependencies. The tool offers to-do lists that are pretty easy to create, plus you can also make tasks directly from emails. Something great about this tool is the shared inboxes feature which lets you assign or pass-on emails and then manage them like tasks.
Agencies with busy online profiles to navigate will appreciate being able to create unlimited posts for Facebook, Twitter, LinkedIn, and Instagram using this software.
Native integration with Slack is available and hundreds more integrations can be accessed through Zapier or their REST API.
Yanado Task + Project Management has a free plan. Paid plans with additional features start at $6/user/month.
Parallax
Best agency management software for resource tracking & forecasting
Parallax is a resource and capacity planning software great for agency management. It offers a robust suite of tools for resource planning and forecasting, sales collaboration and forecasting, project financials, and business intelligence.
Parallax connects with operational tools for time tracking, CRM, and project management to build detailed visualizations around resource utilization information. With Parallax, you'll have access to project health tracking, auto-generated resource plans, customized real-time alerts (on unallocated time, projects over budget, unassigned roles, past start dates, and past end dates), and plan-vs-actual reports.
Overall, Parallax makes for a great agency management solution because you can connect to whatever tools you and your clients are using and create comprehensive charts, dashboards, and visualizations for data-driven decision-making.
Parallax integrates with Asana, Slack, Microsoft Teams, Tempo, Salesforce, Oracle Netsuite, Harvest, Hubspot, Jira Software, and others.
Parallax offers pricing upon request and a free demo.
Service Provider Pro is a client management & billing software for growing agencies selling SaaS solutions. The tool comes with features such as payment forms, a client portal, and a sales dashboard.
Service Provider Pro lets you set order forms up for one-time purchases and recurring services. Clients will be able to log into the portal where they can manage their accounts. Service Provider also lets you collect data through intake forms, get in touch with clients through a ticketing system, and provide incentives for referrals to create brand ambassadors.
Service Provider Pro comes with a permission system that lets you choose what your team members and contractors see when you share your workspace, communicate statuses, and request revisions.
Service Provider Pro integrates with Stripe, PayPal, MailChimp, ActiveCampaign, and Google Analytics. Thanks to the Zapier integration, Service Provider can be extended to suit almost any agency’s needs. Advanced API and webhook modules provide extendability and custom workflows.
Service Provider Pro costs $59/month for two users.
Height is a project management system that supports agency operations. The software includes project management, time and expense tracking, resource management, and financial management capabilities. A client portal allows users to log client data like contact information, project history, and project notes. Clients can be given guest access, and all client communications can be stored in the software so employees can keep track of progress and client requests.
Users can create project briefs, assign tasks to team members, and monitor progress. Tasks can be assigned with drag-and-drop scheduling, and users can keep track of everyone's workload in one place. Built-in time tracking allows users to track how much time is spent on each project and track billable hours.
Users can use timesheets to log time entries which provide detailed reports for each project they work on for better project management and analysis. The software's reporting and analytics features uses its data to analyze an agency's performance metrics, and provides reports on things like time, expenses, and revenue.
Integrations include Figma, Github, Notion, Slack, and other workplace tools. Paid plans start from $8.50/user/month and a 30-day free trial is available.
Gain is designed to bring agencies that design online content and their clients together in a seamless collaborative environment. Communication is heightened with excellent feedback loops and collaboration prompts to allow agencies to receive notes and eventual approvals much faster during the content building cycle.
With this tool, you can share your content with agency clients no matter what program it was built in originally. Whether it's a JPEG, PDF, Photoshop file, PowerPoint, or even a Google spreadsheet, Gain will create previews for your approvers and team members to review and collaborate on.
Agencies will appreciate Gain’s automated workflows, which allow content to move instantly to the next person for review, revisions, or approval. Agencies and their clients can send feedback and approve from any device.
Gain integrates easily with Canva. No additional integrations are noted.
Gain costs from $99/month. If you pay for a full year up front, you can get 2 months free.
Other Agency Management Systems
Digital advertising agencies may struggle to find the right complete software solution, so here’s a few more that didn’t make the top list. If you need additional suggestions for handy agency systems, check these out.
- Punchlist
The best free tool for client feedback management
- Synergist
Agency operations management software
- ClickUp
Free plan with unlimited tasks and users
- Project.co
For collaborating with clients
- monday.com
Customizable advertising agency software
- Accelo
For mid-sized agencies and consultancies
- VOGSY
For international agencies managing global resources
- Hub Planner by Milient
For scheduling agency resources
- GoodDay
For integrated time tracking
- Forecast
Advertising agency software for intelligent automation
- Adobe Workfront
Enterprise agency management system
- Function Point
Tool for managing agency finances, billing, and forecasting
- Streamtime
Creative agency management system
- TeamGantt
Visual agency management software for simple timelines and charts
- flow
Simple agency management software
And you can also check out these tools often used in agency settings:
Selection Criteria for Agency Management Systems
When selecting the best project management software for agencies, I consider common buyer needs and pain points like the need for streamlined operations and improved client data management. I also use the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion on this list, each solution had to fulfill these common use cases:
- Managing client accounts
- Tracking project timelines
- Monitoring team performance
- Generating financial reports
- Streamlining communication
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Integrated task automation
- Built-in resource scheduling tools
- Advanced client portal capabilities
- AI-driven reporting and analytics
- Custom workflow automations
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Simplified navigation for new users
- Minimal clicks to key features
- Dashboards loading quickly and efficiently
- Clean, modern interface design
- Adaptability to different devices and screen sizes
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Video tutorials and webinars
- Pre-built templates and guides
- Interactive product tours
- Responsive onboarding support
- Data migration assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 availability for assistance
- Multiple support channels
- Fast response times
- A knowledge base or FAQs
- Dedicated account managers
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Cost balanced against core features
- No hidden fees or costly add-ons
- Scalable pricing plans
- Free trials or demos included
- Measurable ROI for agencies
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Success stories or use cases
- User experience feedback
- Reliability and uptime consistency
- Ease of learning and adoption
- Responsiveness of support teams
How to Choose an Agency Management System
It’s easy to get overwhelmed by long feature lists and complex pricing. To help you stay focused during your software selection process, here’s a checklist of key factors to keep in mind:
| Factor | What to Consider |
| Scalability | Ensure the system can grow with your agency’s needs. Look for features like user expansion, support for more clients, and adaptable workflows as your business scales. |
| Integrations | Confirm the system can integrate with tools your team uses, such as accounting software, CRMs, or email platforms, to streamline operations and avoid silos. |
| Customizability | Look for options to tailor the software's dashboards, workflows, and reporting to match your team’s processes. |
| Ease of Use | Your team needs a system they can adopt quickly. Choose platforms with intuitive interfaces, simple navigation, and onboarding resources. |
| Budget | Understand total costs, including upfront fees, recurring subscriptions, add-ons, and implementation. Select a solution that balances affordability with necessary features. |
| Security Safeguards | Ensure client and agency data are protected. Look for features like data encryption, role-based access controls, and compliance with security standards like GDPR. |
| Reporting Tools | Choose a system with advanced reporting capabilities. Features like real-time dashboards and custom analytics can help track performance and improve decision-making. |
| Support Options | Reliable customer support matters. Look for 24/7 assistance, dedicated account managers, or self-service resources to resolve issues quickly. |
Trends in Agency Management Systems
In my research, I sourced numerous product updates, press releases, and release logs from various agency management system vendors. Here are some emerging trends I’m monitoring:
- AI-Powered Analytics: Vendors are integrating AI to analyze client data and agency performance, which can help teams predict trends and optimize operations. Tools like AI-driven forecasting and sentiment analysis also enable smarter planning.
- Client Self-Service Portals: More systems now include advanced portals that allow clients to access updates, share feedback, and view project progress. This reduces back-and-forth communication and improves transparency.
- Customizable Dashboards: Agencies want adaptable dashboards where teams can drag-and-drop widgets, filter metrics, and focus on key insights. For example, a marketing agency might display campaign ROI, client budgets, and timelines side-by-side for an at-a-glance overview.
- Built-In Resource Optimization: Tools now help allocate talent and time by tracking workloads and suggesting adjustments. Features like workload balancing prevent teams from becoming overburdened.
- Enhanced Data Privacy Controls: As data security gains importance, systems are adding tools like role-based access and audit trails to protect sensitive information, while aligning with strict compliance standards like GDPR.
What is an Agency Management System?
An agency management system (AMS) is a type of professional services software that helps agencies manage operations like client projects, finances, communications, and resources.
AMS empowers marketing, advertising, and staffing agencies to effectively manage their operations. By centralizing workflows, automating tasks, and enhancing collaboration, it streamlines processes and consolidates key variables—such as client data, budgets, project progress, and team performance—onto a single platform. This integration fosters better organization, transparency, and informed decision-making.
Features of Agency Management Systems
When selecting agency management systems, keep an eye out for the following key features:
- Client management: Handle all your client information in one spot, from contact details to transaction history. You can personalize service, track communication, and never have to dig through messy spreadsheets again.
- Policy administration: Manage insurance policies throughout their lifecycle, including quoting, endorsements, renewals, and cancellations. This feature helps you save time and avoid costly mistakes when dealing with complex policy changes.
- Document management: Store, organize, and retrieve documents easily. Say goodbye to frantic searches—this feature allows you to upload and access important files right when you need them.
- Commission tracking: Automatically calculate, monitor, and report commissions. This keeps you on top of payments without having to do any manual math (unless you really like spreadsheets).
- Workflow automation: Streamline everyday tasks such as renewals, document requests, and follow-ups. It’s like setting up little robots to handle the busywork, so you can focus on your clients.
- Reporting and analytics: Generate detailed reports on sales, revenue, productivity, and client retention. With this feature, you can make informed decisions based on real data instead of just guessing.
- Integration capabilities: Connect with other popular software, like email platforms, accounting tools, or industry databases. Seamless integrations save you time and reduce manual data entry.
- Task and calendar management: Assign tasks, set reminders, and keep your agency organized with a shared calendar. This helps everyone stay on track, even on the busiest days.
- Secure data access: Protect sensitive customer information with robust user permissions and data encryption. You’ll have peace of mind knowing your agency’s—and clients’—data is safe.
- Mobile access: Manage your agency on the go with mobile-friendly access or dedicated apps. You can keep up with client requests and agency tasks whether you’re at your desk or out meeting clients.
AI Features
Modern agency management systems are increasingly powered by AI, unlocking new levels of efficiency and insight:
- Automated data entry: AI can scan emails and documents to automatically update client records, saving you from tedious manual work.
- Predictive analytics: Get forecasts on client retention, sales trends, and policy renewals so you can proactively address potential issues and seize new opportunities.
- Smart recommendations: AI suggests cross-selling or upselling opportunities based on client profiles and behavior, helping you grow your business with less guesswork.
- Chatbots and virtual assistants: Provide instant responses to client inquiries, schedule appointments, and handle routine requests—24/7.
- Fraud detection: Advanced AI algorithms flag suspicious activities or inconsistencies in claims and applications, helping you protect your agency and your clients.
- Sentiment analysis: AI can analyze client communications to gauge satisfaction levels, so you can intervene early if someone seems unhappy.
Benefits of Agency Management Systems
Implementing an agency management system can provide several benefits for your team and your business. Here are some key advantages:
- Improved organization: Centralizes client, project, and resource data so everything is easy to find and manage in one place.
- Better time management: Tracks hours spent on tasks and projects, helping teams stay productive and focused.
- Increased profitability: Monitors budgets, expenses, and billing to keep projects financially on track and reduce overspending.
- Enhanced collaboration: Keeps teams aligned with tools for shared task lists, project updates, and real-time communication.
- Accurate reporting: Provides clear insights into project performance, resource usage, and profitability for better decision-making.
- Simplified workflows: Automates repetitive tasks like invoicing, reporting, and task assignments to save time and reduce manual effort.
- Stronger data security: Protects sensitive information with role-based permissions and compliance-focused security features.
Costs & Pricing for Agency Management Software
Selecting an agency management system requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, and add-ons. The table below shows common plans, average prices, and typical features found in agency management system solutions:
Plan Comparison Table for Agency Management System
| Plan Type | Average Price | Common Features |
| Free Plan | $0-$10/user/month | Basic client management, task tracking, limited storage, and basic reporting. |
| Personal Plan | $10-$30/user/month | Client management, project tracking, time tracking, basic reporting, and limited integrations. |
| Business Plan | $30-$80/user/month | Advanced reporting, resource allocation, financial management, document storage, and collaboration tools. |
| Enterprise Plan | $80+/user/month | Custom workflows, advanced analytics, enhanced security, role-based permissions, and dedicated support. |
Agency Management System Frequently Asked Questions
Find answers to common questions other people ask about this topic.
How do I choose the best agency management system for my team's workflow?
Start by mapping your team’s workflow and listing must-have features. Look for systems that match your agency’s size, project type, and collaboration style. Request demos to see if the interface is clear and aligns with how your team works. Check user reviews and consider vendors with strong onboarding and support. Prioritize tools with solid integrations and reporting.
Can agency management software integrate with tools my team already uses?
Yes, most agency management systems offer direct integrations with common tools like Slack, Google Workspace, or accounting platforms. Before committing, ask vendors for a full list of supported integrations and explore API options for custom connections. Testing integrations with your daily tools can help avoid workflow disruptions.
What kind of onboarding and support should I expect from an agency management system vendor?
Most reputable vendors provide onboarding ranging from self-serve resources to tailored team training. You’ll usually get a knowledge base, email/chat support, and live sessions to help your team get started. Check if ongoing support is included or if there are extra fees. Responsive support is crucial for quick troubleshooting.
How can an agency management system help improve project visibility and reporting?
Agency management software gives a clear view of project status with dashboards, task timelines, and progress tracking. You’ll get real-time reporting on resource use, budgets, and deadlines. This lets you spot issues early and make data-led decisions. Customizable reports can help you show value to clients or leadership.
How do agency management systems handle data security and client confidentiality?
Leading systems use encryption, secure login protocols, and strict user permissions to protect your data. Many comply with industry standards such as GDPR or SOC 2. Ask vendors about their data storage, backup procedures, and policies for keeping client files confidential. Choose a platform with transparent, up-to-date security practices.

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