monday.com Review: Pros, Cons, Features & Pricing
monday.com is a work management platform that can help you and your team manage tasks, projects, and processes efficiently. It's particularly well-suited for businesses and industries that need extensive collaboration and integration, such as marketing teams, IT departments, and project management offices. monday.com offers a centralized workspace with dashboards and integrations with other tools that improve productivity and reduce the need for constant context switching.
In my comprehensive review of monday.com, I've reviewed the tool's features, pros and cons, best and worst use cases, and pricing using my project management expertise. Read my detailed analysis of this popular project management software tool to find out whether it's the right fit for you and your team's needs.
monday.com Evaluation Summary
- From $9/user/month (billed annually)
- 14-day free trial + free plan + free demo available
Why You Can Trust Us
monday.com Overview
In my opinion, monday.com's project management solution caters well to a variety of team needs. Its standout features, especially integrations and automations, set it apart from competitors. The platform is highly customizable, which can be an advantage or a drawback depending on your familiarity with such tools. Its Gantt chart functionality is lacking, but the ease of integrating other tools and creating automations without coding is a significant plus.
For teams that thrive on collaboration and need a flexible, customizable workspace, monday.com is a strong contender. Its pricing is competitive given the features offered, though it's essential to evaluate whether the advanced features justify the cost for smaller teams. The onboarding process could offer more up-to-date resources for smoother transitions.
pros
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The interface is easy to use, with simple drag and drop timeline and charting mechanics.
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There is a long list of supported integrations
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You can create forms that live within your project as a view.
cons
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There is a steep learning curve for beginners.
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Recurring tasks are considered automations and limited to higher tier plans.
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The Gantt view isn't useful for building a project.
Is monday.com Right For Your Needs?
Who Would be a Good Fit for monday.com?
If you're managing project-driven teams, monday.com is a good fit. It's perfect for businesses that need a flexible work management platform and improved project oversight and decision-making. It offers features like dashboards, document management, and collaborative docs, and the platform’s integrations and automations can help your team reduce context switching and boost productivity.
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Remote teams
With collaborative features and real-time updates, remote teams can maintain productivity and communication effortlessly.
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Content creation
monday.com's file management and commenting capabilities let teams manage media files and improve collaboration.
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Creative departments
With features like collaborative docs and a proofing screen, creative teams can improve feedback loops and increase delivery speeds.
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Product development
You can track progress and updates across teams to maintain alignment and meet deadlines.
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Event planners
The platform’s timeline views and easy collaboration features make managing multiple events straightforward.
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Marketing teams
Its customizable dashboards and automation features let you track campaigns and workflows efficiently.
Who Would be a Bad Fit for monday.com?
Small businesses and solopreneurs might find monday.com overwhelming, as their project needs often don't require the extensive features the platform offers. Moreover, HIPAA compliance is only available in the enterprise version (which is expensive), so SMBs in the health sector could struggle with costs.
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Freelancers
As a freelancer, you may find the platform's advanced features unnecessary, which can make it an inefficient investment for your solo projects.
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Retail teams
Retail teams that require simple task management might find monday.com's features excessive and its setup too complex.
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Nonprofit organizations
For nonprofits, monday.com's pricing might stretch your budget, especially if you don't need all its features.
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Health sector SMBs
You might find the enterprise-level HIPAA compliance costly, and you might not require the other enterprise features that could justify the cost.
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Solopreneurs
As a solopreneur, the platform's comprehensive tools could be overwhelming and not cost-effective for your individual needs.
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Small businesses
If you run a small business, monday.com's extensive features might be more than you need and make the tool unnecessarily complex.
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Task Management: You can create, assign, and track tasks with ease, keeping your team organized and on schedule. Its visual boards make it simple to see who's working on what at a glance.
Time Tracking: Add a custom time tracking field to monitor how long each task takes, either manually or with a timer. This is useful for understanding where your team's hours are going.
Dashboards: monday.com offers customizable dashboards that let you monitor key metrics and project statuses. They give you real-time insights to make informed decisions quickly.
Automations: You can automate repetitive tasks and reminders with no coding required. This saves time and reduces errors in your workflows.
Resource Management: Manage team members and track their project involvement and workload through the Teams option. This provides a clear view of resource allocation and project staffing needs.
Collaboration Tools: monday.com provides comment threads and notifications to keep communication centralized. Your team can stay aligned and updated on project developments.
Standout Features
Visual Workflows: monday.com's customizable visual workflows let you tailor project views to your team's needs. This flexibility improves your ability to track progress and adjust to changes.
Forms: Create forms to gather feedback from both internal and external sources, which populate tables automatically. This feature accelerates data collection and helps your team act on insights quickly.
Ease of Use
monday.com is user-friendly with an intuitive, visual interface that helps you manage tasks efficiently. You can easily customize boards and workflows to fit your team’s needs without technical expertise. The drag-and-drop functionality makes it easier to organize tasks and is accessible for users of all skill levels. However, some users find the learning curve slightly steeper due to the vast array of features available. Overall, it balances powerful capabilities with a straightforward design, so you can quickly adapt and stay productive.
Onboarding
monday.com's onboarding can feel overwhelming at first due to its busy interface, but the tool provides a checklist to guide you through initial tasks like creating labels and assigning resources. While helpful, some users note the accompanying videos are outdated, which can reduce their effectiveness. The support center offers additional resources, but the initial learning curve may be steeper than you expect. Despite these challenges, once you get up and running, you'll be able to navigate the platform with confidence.
Customer Support
monday.com offers reliable customer support through various channels, including email and live chat, so you can get assistance when needed. The support team is generally responsive and helpful, and they provide solutions to your queries efficiently. You also have access to a comprehensive help center with FAQs and community forums for additional support. While the service is commendable, some users have noted occasional delays in response times.
Integrations
Monday.com provides a variety of out-of-the-box integrations with other software and tools, enhancing its functionality. These native integrations include popular applications like Google Drive, Slack, Microsoft Teams, and more, which can be used to streamline various HR processes.
It also offers an API for further customization and integration with other systems, allowing for greater flexibility. Additionally, the platform supports various add-ons to extend its capabilities, catering to specific needs that might not be covered by the core functionalities.
Value for Money
monday.com's pricing offers flexibility with multiple plans that match different business needs. The free plan is ideal for small teams, while higher-tier plans provide features like time tracking and automations. Although some users find the pricing slightly high, the comprehensive features and customization options justify the cost.
- Free: Basic features for up to 2 users.
- Basic: Essential features and additional boards.
- Standard: Includes automations and integrations.
- Pro: Includes time tracking and advanced reporting.
- Enterprise: Includes custom security and advanced support.
New Product Updates from monday.com
monday.com Introduces AI Blocks for Workflow Automation
monday.com has released an exciting new feature that opens up AI Blocks to all its users. This update allows users to integrate artificial intelligence into their workflows seamlessly, resulting in greater efficiency and smarter work processes. Here are the details of the update:
- AI Blocks Accessibility: Now available for every user, ensuring everyone can benefit from AI enhancements.
- Ready-Made AI Actions: Pre-designed AI actions are integrated easily, speeding up workflow and decision-making processes.
- Enhanced Workflow Productivity: Users can expect more efficient task management and improved productivity outcomes.
Visit monday.com's official site for more details.
for more details.
monday.coms Project Setup with Batch Dependencies
monday.com has introduced an update that significantly enhances project setup through batch dependencies, streamlining the process of dependency mapping to save valuable time.
This improvement allows users to create complex sequential workflows across multiple tasks with just a single click, adding tremendous efficiency to project management. Some important aspects that were part of this update include:
- Batch Dependencies: Instantly apply dependencies to multiple tasks, transforming hours of work into a one-click solution.
- Complex Workflow Building: Facilitate the construction of complicated task workflows, simplifying delegation and execution.
Visit monday.com's official site for more details.
monday.com Integrates AI Agents and Apps
monday.com adds MCP support to allow AI agents and apps to read and act on monday.com data within supported AI tools. These updates improve automation, simplify task handling, and unlock new ways to generate insights without manual board management. Here are details of the update:
- Connection of AI Agents and Apps: This feature lets you easily connect your AI agents and apps to your monday.com account.
- Management of Boards and Tasks: Connected AI agents can dynamically manage and assign tasks across boards, increasing operational efficiency.
- Insights Generation: By integrating AI, users can generate deeper insights from their data, supporting strategic decision-making.
Visit monday.com's official site for more details.
monday.com Launches Autopilot Hub
monday.com has introduced the Autopilot Hub, a new feature designed to enhance user control over automations and workflows across entire accounts. Users can now gain complete visibility into all automation processes within their organization, ensuring seamless coordination and management. Here are the important tabs included:
- Health Tab: Displays automation performance, highlights failed workflows, and provides AI-powered error insights for faster resolution.
- Usage Tab: Tracks automation activity, top workflows, and creators, with options to export reports.
- Workflows Tab: Lists and manages workflows across workspaces, showing their status and importance.
- Connections Tab: Monitors app and integration connections, usage data, and recent updates.
Visit monday.com's official site for more details.
Visualize Board Data with WorkCanvas in monday.com
monday.com has launched an exciting update to its WorkCanvas feature, allowing users to enhance their workflow by visualizing data directly on their canvas. With this update, users can style elements based on item values, customize visuals, and gain clearer insights at a glance. Here's a look at the details:
- Display Board Data: Users can now see their board data directly on the canvas without needing additional navigation, making it easier to manage information.
- Styling with Rules: Elements can be styled automatically based on specific item values, allowing for immediate visual feedback and streamlined data processing.
- Highlight Key Insights: The update supports the highlighting of key insights, making important information more accessible and avoiding oversight.
- Customization Options: Users have options to tailor visuals to meet specific needs, which enhances understanding and productivity.
Visit monday.com's official site for more details.
New AI Integration Enhancements on monday.com
monday.com has introduced a new feature allowing seamless integration of AI agents and apps into your account, enhancing functionality and user efficiency. Some important aspects that were part of this update include:
- Seamless Connection: AI agents and apps can now be connected easily, ensuring smooth workflow integration.
- Board Management: Once connected, AI tools can manage your project boards, increasing productivity.
- Task Assignment: Automate task assignments through AI to optimize team workload.
- Insight Generation: AI can analyze and generate insights, providing actionable data for decision-making.
- Source of Truth: Keep monday.com as your unifying source of truth by consolidating information through AI.
Visit monday.com's official site for more details.
monday.com Specs
- API
- Batch Permissions & Access
- Budgeting
- Calendar Management
- Collaboration Support
- Contact Management
- Contact Sharing
- Customer Management
- Dashboard
- Dashboards
- Data Export
- Data Import
- Data Visualization
- Dependency Tracking
- Document Sharing
- Expense Tracking
- External Integrations
- File Sharing
- Gantt Charts
- Kanban Boards
- Multi-User
- Notifications
- Project Management
- Resource Management
- Scheduling
- Task Scheduling/Tracking
- Third-Party Plugins/Add-Ons
- Time Management
- Travel Management
- Workflow Management
monday.com FAQs
How does monday.com handle data security and compliance?
Can I customize workflows in monday.com?
How does monday.com support remote work?
Is there a mobile app for monday.com?
How easy is it to scale with monday.com?
Does monday.com offer training resources?
Can I track project timelines with monday.com?
How does monday.com facilitate team communication?
monday.com Company Overview & History
monday.com is headquartered in Tel Aviv, Israel and employs over 1,800 people (as of 2023). Founded in 2012 as dapulse, monday.com began as an internal SaaS tool at Wix.com. The tool was spun off into a separate company and later rebranded as monday.com. It offers a cloud-based platform for project management and team collaboration and serves over 127,000 customers. The company went public in June 2021, and in 2024, it reported significant revenue growth that reflects its expanding market presence.
monday.com Major Milestones
- 2012: Founded as dapulse.
- 2014: Product commercially launched.
- 2017: Rebranded to monday.com.
- 2019: Raised $150 million, valued at $1.9 billion.
- 2021: Went public on June 10.
- 2024: Reported $268 million revenue for Q4 and fiscal year 2024, a 32% increase from the previous year.
What's Next?
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