monday.com Review: Pros, Cons, Features & Pricing
monday.com is a work management platform that can help you and your team manage tasks, projects, and processes efficiently. It's particularly well-suited for businesses and industries that need extensive collaboration and integration, such as marketing teams, IT departments, and project management offices. monday.com offers a centralized workspace with dashboards and integrations with other tools that improve productivity and reduce the need for constant context switching.
In my comprehensive review of monday.com, I've reviewed the tool's features, pros and cons, best and worst use cases, and pricing using my project management expertise. Read my detailed analysis of this popular project management software tool to find out whether it's the right fit for you and your team's needs.
monday AI Work Platform Evaluation Summary
- From $9/user/month (billed annually)
- Free plan available
Why You Can Trust Us
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
monday AI Work Platform Overview
In my opinion, monday.com's project management solution caters well to a variety of team needs. Its standout features, especially integrations and automations, set it apart from competitors. The platform is highly customizable, which can be an advantage or a drawback depending on your familiarity with such tools. Its Gantt chart functionality is lacking, but the ease of integrating other tools and creating automations without coding is a significant plus.
For teams that thrive on collaboration and need a flexible, customizable workspace, monday.com is a strong contender. Its pricing is competitive given the features offered, though it's essential to evaluate whether the advanced features justify the cost for smaller teams. The onboarding process could offer more up-to-date resources for smoother transitions.
pros
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The interface is easy to use, with simple drag and drop timeline and charting mechanics.
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You can create forms that live within your project as a view.
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There is a long list of supported integrations
cons
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The Gantt view isn't useful for building a project.
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Recurring tasks are considered automations and limited to higher tier plans.
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There is a steep learning curve for beginners.
Is monday AI Work Platform Right For Your Needs?
Who Would be a Good Fit for monday AI Work Platform?
If you're managing project-driven teams, monday.com is a good fit. It's perfect for businesses that need a flexible work management platform and improved project oversight and decision-making. It offers features like dashboards, document management, and collaborative docs, and the platform’s integrations and automations can help your team reduce context switching and boost productivity.
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Creative departments
With features like collaborative docs and a proofing screen, creative teams can improve feedback loops and increase delivery speeds.
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Marketing teams
Its customizable dashboards and automation features let you track campaigns and workflows efficiently.
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Content creation
monday.com's file management and commenting capabilities let teams manage media files and improve collaboration.
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Event planners
The platform’s timeline views and easy collaboration features make managing multiple events straightforward.
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Product development
You can track progress and updates across teams to maintain alignment and meet deadlines.
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Remote teams
With collaborative features and real-time updates, remote teams can maintain productivity and communication effortlessly.
Who Would be a Bad Fit for monday AI Work Platform?
Small businesses and solopreneurs might find monday.com overwhelming, as their project needs often don't require the extensive features the platform offers. Moreover, HIPAA compliance is only available in the enterprise version (which is expensive), so SMBs in the health sector could struggle with costs.
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Small businesses
If you run a small business, monday.com's extensive features might be more than you need and make the tool unnecessarily complex.
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Solopreneurs
As a solopreneur, the platform's comprehensive tools could be overwhelming and not cost-effective for your individual needs.
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Health sector SMBs
You might find the enterprise-level HIPAA compliance costly, and you might not require the other enterprise features that could justify the cost.
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Nonprofit organizations
For nonprofits, monday.com's pricing might stretch your budget, especially if you don't need all its features.
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Retail teams
Retail teams that require simple task management might find monday.com's features excessive and its setup too complex.
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Freelancers
As a freelancer, you may find the platform's advanced features unnecessary, which can make it an inefficient investment for your solo projects.
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Task Management: You can create, assign, and track tasks with ease, keeping your team organized and on schedule. Its visual boards make it simple to see who's working on what at a glance.
Time Tracking: Add a custom time tracking field to monitor how long each task takes, either manually or with a timer. This is useful for understanding where your team's hours are going.
Dashboards: monday.com offers customizable dashboards that let you monitor key metrics and project statuses. They give you real-time insights to make informed decisions quickly.
Automations: You can automate repetitive tasks and reminders with no coding required. This saves time and reduces errors in your workflows.
Resource Management: Manage team members and track their project involvement and workload through the Teams option. This provides a clear view of resource allocation and project staffing needs.
Collaboration Tools: monday.com provides comment threads and notifications to keep communication centralized. Your team can stay aligned and updated on project developments.
Standout Features
Visual Workflows: monday.com's customizable visual workflows let you tailor project views to your team's needs. This flexibility improves your ability to track progress and adjust to changes.
Forms: Create forms to gather feedback from both internal and external sources, which populate tables automatically. This feature accelerates data collection and helps your team act on insights quickly.
Ease of Use
monday.com is user-friendly with an intuitive, visual interface that helps you manage tasks efficiently. You can easily customize boards and workflows to fit your team’s needs without technical expertise. The drag-and-drop functionality makes it easier to organize tasks and is accessible for users of all skill levels. However, some users find the learning curve slightly steeper due to the vast array of features available. Overall, it balances powerful capabilities with a straightforward design, so you can quickly adapt and stay productive.
Onboarding
monday.com's onboarding can feel overwhelming at first due to its busy interface, but the tool provides a checklist to guide you through initial tasks like creating labels and assigning resources. While helpful, some users note the accompanying videos are outdated, which can reduce their effectiveness. The support center offers additional resources, but the initial learning curve may be steeper than you expect. Despite these challenges, once you get up and running, you'll be able to navigate the platform with confidence.
Customer Support
monday.com offers reliable customer support through various channels, including email and live chat, so you can get assistance when needed. The support team is generally responsive and helpful, and they provide solutions to your queries efficiently. You also have access to a comprehensive help center with FAQs and community forums for additional support. While the service is commendable, some users have noted occasional delays in response times.
Integrations
Monday.com provides a variety of out-of-the-box integrations with other software and tools, enhancing its functionality. These native integrations include popular applications like Google Drive, Slack, Microsoft Teams, and more, which can be used to streamline various HR processes.
It also offers an API for further customization and integration with other systems, allowing for greater flexibility. Additionally, the platform supports various add-ons to extend its capabilities, catering to specific needs that might not be covered by the core functionalities.
Value for Money
monday.com's pricing offers flexibility with multiple plans that match different business needs. The free plan is ideal for small teams, while higher-tier plans provide features like time tracking and automations. Although some users find the pricing slightly high, the comprehensive features and customization options justify the cost.
- Free: Basic features for up to 2 users.
- Basic: Essential features and additional boards.
- Standard: Includes automations and integrations.
- Pro: Includes time tracking and advanced reporting.
- Enterprise: Includes custom security and advanced support.
New Product Updates from monday AI Work Platform
monday.com Adds Managed Columns Across Boards
monday.com adds Managed Column to help teams create reusable status, dropdown, and label columns with predefined labels across boards. The update helps organizations standardize workflows and sync column updates automatically from one central source. Highlights include:
adds Managed Column to help teams create reusable status, dropdown, and label columns with predefined labels across boards. The update helps organizations standardize workflows and sync column updates automatically from one central source. Highlights include:- Reusable Managed Columns: Teams can reuse standardized status, dropdown, priority, and label columns across multiple boards.
- Centralized Label Syncing: Updates made to Managed Columns automatically sync across connected boards for more consistent workflows.
Visit monday.com's official site for more details.
monday.com Adds Clearer AI Result Feedback in Cells
monday.com adds clearer feedback for AI-generated cell results to help users review and improve AI outputs more easily. The update helps teams adjust prompts and inputs for more accurate and useful results. Highlights include:
- Clearer AI Feedback: Users can better understand AI-generated results directly within cells.
- Prompt Refinement Support: Teams can adjust prompts and inputs more effectively to improve AI outcomes.
Visit monday.com’s official site for more details.
monday.com Enhances List View With Column Mapping
monday.com adds column mapping to List View, allowing users to include board-specific columns for better visibility. This update helps teams view and manage data across multiple boards more efficiently. Highlights include:
- Add Board-Specific Columns: Users can now add unique board-specific columns to the List View, allowing for a more personalized data organization.
- Map Columns Across Boards: This feature enables users to map columns across different boards, ensuring that all data is accurately represented and easily accessible.
- Complete Visibility: By mapping columns, users can achieve complete visibility of their workflow, enhancing decision-making and productivity.
Visit monday.com's official site for more details.
monday.com's AI Blocks Now Available to All Users
monday.com AI Blocks are now available to all users, allowing teams to embed AI-powered actions into their workflows. This update makes it easier to automate processes and reduce manual work across boards. Highlights include:
- Universal Accessibility of AI Blocks: Users can now integrate AI into their workflows without restrictions, streamlining tasks and improving efficiency.
- Ready-Made AI Actions: Pre-configured AI tools are available to accelerate workflow processes, reducing the need for manual configuration.
Visit monday.com's official site for more details.
monday.com Enhances Governance With AI Spend and Activity Logs
monday.com introduces AI governance with per-user limits and scheduled cleaning activity logs to improve administrative control and oversight. These updates enhance cost management and auditability by providing clearer visibility into AI usage and system activity. Here are the details of the update:
- AI Spend Governance: Allows admins to set per-user AI credit limits with usage monitoring and threshold alerts to control costs.
- Scheduled Activity Logs: Tracks and exports actions like board deletions or archiving to support governance and compliance.
Visit monday.com’s official site for more details.
monday.com Adds Microsoft Teams Messaging In Workflows
monday.com introduces Microsoft Teams messaging in workflows, enabling users to notify specific individuals without leaving the platform. This improves workflow efficiency and keeps stakeholders aligned by reducing the need to switch tools. Here are the details of the update:
- Direct Messaging from Workflows: Users can now send personalized messages to individual Microsoft Teams members directly from monday.com workflows.
- Improved Tool Integration: By integrating messaging, users can maintain communication within the workflow.
- Seamless Stakeholder Alignment: This functionality helps keep all relevant parties in the loop.
Visit monday.com's official site for more details.
monday.com Sidekick Generates Marketing Images
monday.com introduces marketing image generation through monday sidekick, allowing users to create visuals directly within the platform. This improves efficiency by reducing reliance on external design tools and speeding up content creation. Here are the details of the update:
- Image Quality Enhancement: The tool enables users to generate high-quality marketing images, thereby significantly enhancing the impact of marketing campaigns.
- Efficiency in Image Creation: By using monday sidekick, the process of creating marketing images becomes more efficient, saving time for marketing professionals.
Visit monday.com's official site for more details.
monday.com Enhances Managed Templates for Scale and Consistency
monday.com enhances Managed Templates by increasing the instance limit to 1,000 and enabling automatic board view sync across all instances. These updates improve scalability and ensure consistency by keeping structures aligned without manual updates. Highlights include:
- Expanded Instance Limit: Supports up to 1,000 instances per managed template, improving scalability across projects.
- Board View Sync: Automatically syncs board views across all template instances, ensuring consistent structure and visibility.
Visit monday.com’s official site for more details.
monday.com Adds Time Range Support to Calendar Widget
monday.com introduces time range support in the Calendar Widget to display tasks and events across start and end dates. This update improves scheduling accuracy by providing a clearer view of timelines and overlapping activities. Highlights include:
- Time Range Support: Displays events across start and end dates for more accurate scheduling.
- Enhanced Timeline Visibility: Shows task durations instead of single-day entries.
- Flexible Date Mapping: Allows users to connect separate start and end date columns for visualization.
Visit monday.com’s official site for more details.
monday.com Introduces WorkCanvas for AI-Powered Collaboration
monday.com introduces WorkCanvas to enable visual collaboration through an AI-powered canvas for planning and idea organization. This update improves team workflows by centralizing collaboration, reducing fragmentation, and supporting more dynamic project planning. Highlights include:
- AI-Powered Canvas: Enables teams to brainstorm, plan, and organize ideas in a visual workspace.
- Real-Time Collaboration: Allows multiple users to work together on canvases simultaneously.
- Flexible Visual Planning: Supports organizing tasks, workflows, and concepts in a freeform layout.
- Centralized Workspace: Keeps collaboration within monday.com to reduce reliance on external tools.
Visit monday.com’s official site for more details.
monday AI Work Platform Specs
- API
- Batch Permissions & Access
- Budgeting
- Calendar Management
- Collaboration Support
- Contact Management
- Contact Sharing
- Customer Management
- Dashboard
- Dashboards
- Data Export
- Data Import
- Data Visualization
- Dependency Tracking
- Document Sharing
- Expense Tracking
- External Integrations
- File Sharing
- Gantt Charts
- Kanban Boards
- Multi-User
- Notifications
- Project Management
- Resource Management
- Scheduling
- Task Scheduling/Tracking
- Third-Party Plugins/Add-Ons
- Time Management
- Travel Management
- Workflow Management
monday AI Work Platform FAQs
How does monday.com handle data security and compliance?
Can I customize workflows in monday.com?
How does monday.com support remote work?
Is there a mobile app for monday.com?
How easy is it to scale with monday.com?
Does monday.com offer training resources?
Can I track project timelines with monday.com?
How does monday.com facilitate team communication?
monday AI Work Platform Company Overview & History
monday.com is headquartered in Tel Aviv, Israel and employs over 1,800 people (as of 2023). Founded in 2012 as dapulse, monday.com began as an internal SaaS tool at Wix.com. The tool was spun off into a separate company and later rebranded as monday.com. It offers a cloud-based platform for project management and team collaboration and serves over 127,000 customers. The company went public in June 2021, and in 2024, it reported significant revenue growth that reflects its expanding market presence.
monday.com Major Milestones
- 2012: Founded as dapulse.
- 2014: Product commercially launched.
- 2017: Rebranded to monday.com.
- 2019: Raised $150 million, valued at $1.9 billion.
- 2021: Went public on June 10.
- 2024: Reported $268 million revenue for Q4 and fiscal year 2024, a 32% increase from the previous year.
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