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10 Best Online Communication Tools For Teams In 2022

Best Communication Tools Shortlist

Check out 10 of the best communication tools for 2022.

  1. monday.com

    Best communication tool for project management

  2. Wrike

    Best communication tool for teams of all sizes

  3. ClickUp

    Centralize your team’s comms and collaborate through comments, documents and dashboards.

  4. Troop Messenger

    Best communication tool with unlimited search history

  5. Livestorm

    Best communication tool for hosting online events

  6. Blink

    Best communication tool for deskless employees

  7. Flock

    Sync messages, calls, files, tasks, and external work tools

  8. Microsoft Teams

    Best communication tool for Microsoft users

  9. Zoho Cliq

    Best for small enterprises

  10. FLEEP

    Best user interface and UX

There’s no shortage of communication tools on the market.

In fact, a 2017 market research report valued the collaboration software market at over 8 billion USD in 2017, with a projected CAGR of over 9% from 2018 to 2025. And with more than 32.5 million small businesses in the U.S. (as of December 2021), there’s no shortage of people looking for the right tool for their business.

Below you’ll find an overview of the best communication tools to elevate your team's comms, with screenshots, feature overviews, and pricing.

communication tools logos list

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Overviews of the Best Communication Tools

1

monday.com

Best communication tool for project management

monday.com is an intuitive platform where teams can track processes and workflows, communicate within and across teams, and bring all of their tools together under one system. Its simplistic design and flexible features mean teams can get started in minutes.

Teams can communicate easily by mentioning one another on updates and host conversations in context around certain projects or tasks. Sharing files is easy with Google Drive and Dropbox integrations and continuing the conversation on other platforms is made simple with Zoom and Slack integrations.

monday.com acts as a central place for teams to track projects, manage time, build and share reports, send messages, and easily understand and improve their workflow.

monday.com has over 40 integrations including Google Calendar, Jira, GitHub, Trello, Zendesk, Typeform, and many more that are accessible via Zapier. monday.com allows teams to collaborate and communicate from everywhere—ensuring transparency and real-time updates.

monday.com costs from $6/user/month and comes with a free 14-day trial. They offer a free plan for up to 2 users.

14-day free trial

From $10/user/month

2

Wrike

Best communication tool for teams of all sizes

Wrike is an award-winning, easy-to-use collaborative work management software trusted by 20,000+ organizations worldwide. The tool is suitable for teams of anywhere from five to an unlimited number of team members. It allows users to customize workflows, dashboards, reports, request forms, and more.

Wrike’s simple interface enables users to chat in real-time, and offers threaded messages and @ mentions for ease of communication. Wrike also features shared workflows and file sharing. Within Wrike, teams can share and assign tasks, have in-task discussions, and share and proof digital files together.

Wrike has an easy-to-use, intuitive interface and navigation with distinct spaces, folders, and tasks. Toggle quickly between the home screen and timesheets, dashboards, calendars, reports, and the notification stream. The tool also offers a variety of specific solutions depending on the team or organization — including marketing teams and professional service teams.

Wrike offers 400+ pre-built native integrations, including integrations with the most popular file management software from Microsoft, Google, and Dropbox, along with sales and marketing software from Salesforce and Marketo.

Pricing starts at $9.80 per user per month. There are four different price points, including a free version and plans which offer the ability to invite free external collaborators to a paid account.

14-day free trial

From $9.80/user/month

3

ClickUp

Centralize your team’s comms and collaborate through comments, documents and dashboards.

ClickUp wants you and your team to ditch other communication tools and centralize your comms in their platform. Features like chat view, task activity log, task comments, and whiteboards will convince you by the end of the next couple of lines that this is a great communications tool.

ClickUp makes it easy for your team to communicate. When I go on a task I can make general suggestions to the person handling it or involve another person by using the @name command. Attachments in chats help me direct their attention to a specific document or task within the project.

Want to have a general chat where the team can share a gif, link to a funny video or any team-building conversations? Add #chat as a view on your project.

Tip: type ‘/’ in a comment to be prompted with all the options you can use to communicate even better.

ClickUp offers native integrations with Slack, G Suite, Dropbox, and many more tools, as well as over 1,000+ integrations through Zapier.

ClickUp is free with limited storage for an unlimited number of users. Paid plans start at $5/user/month and offer a free-trial.

Free plan available

$9/user/month

4

Troop Messenger

Best communication tool with unlimited search history

Troop Messenger is far more than a simple chat interface. It was designed to improve the communication of internal teams of all sizes, from small teams to large corporations, and it delivers a robust feature set for doing so.

Overall this tool does a standout job with its feature offering and hits all of the criteria I look for in a communication tool, plus more. The main features include instant messaging, voice-video calling, video conferencing, file sharing, and desktop sharing.

But something I find especially useful in this tool are its more advanced messaging features. I like both the 'respond later' option as well as the 'burnout' option which lets you set a message to send at a later time. The self-messaging feature is also unique—a simple but useful feature that lets you send reminders and notes to yourself. Finally, there's a way to send bulk text messages and files to multiple users at once, using the 'forkout' feature. And the advanced search in this tool is really good, too.

Troop Messenger supports many native and third-party integration such as employee monitoring and tracking apps, attendance management systems, Google Drive, Dropbox, and LDAP. It's available across Windows, Linux, Mac, Android, and iOS.

Troop Messenger costs from $1 per user per month. It's worth noting that although it’s a SaaS model, it offers the delivery models of self-hosting, API, and custom application.

7 days free trial of the Enterprise version with no terms

From $1/user/month

5

Livestorm

Best communication tool for hosting online events

Livestorm is a web-based communication and conferencing platform that enables teams to create a complete video communication strategy.

The tool is geared towards marketing, sales, customer success, or HR teams, and allows teams to create online events for their audiences. Livestorm can accommodate meetings, webinars, conferences, online training courses, podcast interviews, product demos, and more.

The tool is browser-based and teams can access it from a variety of devices. Other notable features include the ability to create custom landing pages; send promotional emails and reminders; host engaging online events with integrated chat, polls, and Q&A functionalities; and analyze event performance through an advanced analytics dashboard.

Livestorm offers a free plan that includes limited functionality, and paid plans start at €89 (~$108 USD).

From € 89/month

Pros

  • Integrates with a variety of apps including HubSpot, Salesforce, Pipedrive, and more
  • Advanced dashboard with features for promoting, hosting, and analyzing events
  • Can be used on desktop and mobile without download

Cons

  • Price point is higher than others on this list
  • Performance is dependent on a stable internet connection
6

Blink

Best communication tool for deskless employees

Blink is a communication tool for the unique needs of deskless workers, who, until now, didn’t have the same quality technology as their colleagues in HQ. In just one app, it includes workplace messaging, a social media style company Feed for top-down communications, directory, cloud storage, workplace analytics, polls, and more.

Blink is built around the concept of workplace messaging as the central functionality so peer-to-peer direct messaging, group Chats, and top-down communications via the company Feed, all play an important role. Moderators and admins who post in the company Feed also have the option of turning on and off push notification for each post depending on importance. Blink also features polls, powerful integrations, and digital forms for reporting.

Analytics for admins features prominently through the app: post by post analytics, Org-wide and Team analytics within the Admin Portal, and Hub analytics that measures interactions and adoption within the document storage and reporting section of the app.

Blink is a straight-out-of-the box Saas communication software; no technical knowledge is necessary to get started and to invite colleagues to the platform. Its user-friendly, brandable interface is designed with familiar social media style features (think emojis and like buttons) that encourages engagement from employees—even less tech-savvy ones.

You can use existing integrations with 3rd party systems such as Jira, Trello, Office 365 and G-suite or build new integrations to your existing systems using Blink’s public APIs. Blink supports Android, iOS, Windows, and Mac, and you can access Blink via your browser.

Blink costs from $3.40 user/month. They offer a free 14-day trial and you can book a demo through the homepage.

Free demo upon request

From $3.40/user/month

7

Flock

Sync messages, calls, files, tasks, and external work tools

Flock is one of the most robust communication apps, going far beyond a simple messaging system. This communication app stands out with its chat module which is designed to streamline and centralize communication from different groups and across different teams. Going a step beyond “back and forth” communication, Flock enables you to turn messages into useful resources with bookmarks, and convert discussions into tasks.

Flock’s features include video and audio calls, group and individual chats, and an intuitive screen sharing module. It also includes many nice-to-have communication tools, like the ability to create an anonymous poll, share it with your team, and download the results. You can also use tags in conversations to indicate high priority info. Another useful feature is the ability to automatically generate email lists of members in a particular discussion board, allowing you to quickly send out group emails to the right people.

Flock integrations include Trello, Airtable, Paperform, Slack, Asana,GitHub, Facebook Lead Ads, Twitter, Reddit, Evernote, Dropbox, Google Doc and Google Calendar, Office 365, and many more.

Flock costs from $4.50/user/month.

30 days free trial

From $4.50/user/month

8

Microsoft Teams

Best communication tool for Microsoft users

Microsoft Teams is another trustworthy communication software from a highly competitive developer. MS Teams offers communication services for enterprises of all sizes, and it can stand on par with Slack and popular Slack alternatives.

With its windows-style visuals, MS teams supports the team with live communications, and great threading of past and current data. Video conferencing, messaging, threads, file sharing and screen sharing, everything is there. Even if its push notification system falls a bit behind, integrations with other software like OpsGenie (for routing critical alerts to the right people) make up for it.

MS Teams integrates with the whole MS package, of course, but also with Adobe Creative cloud, Trello, SurveyMonkey, Folly, Wrike, Jira and many, many more. As a communication tool, it integrates with lots of communication channels: email, Google apps, social media platforms, etc. And, of course, it integrates with your essentials on the cloud: Dropbox, Drive and OneDrive.

Microsoft Teams costs from $6/user/month.

Freemium version available

From $4/user/month

9

Zoho Cliq

Best for small enterprises

Cliq, by Zoho, markets itself as an app for smaller enterprises, but their visually beautiful solution for streamlining team communication could be a fit for larger organizations as well. Going beyond the capabilities of employee communication tools, Cliq offers the ability to grant permissions to external guest users, who can easily access and navigate the easy-to-learn app in order to participate in discussions and conferences.

This team communication tool offers audio and video conferencing, private, group and board messages, and a good system for managing both internal and external contacts. Their discussion threading and search is up to standard, and their built-in calendar works well for simple scheduling, though users often like to integrate their own calendar system (such as Google Calendar). In terms of value for the price, Cliq is compelling—with unlimited storage and unlimited video calling, even in the free version.

Cliq by Zoho also integrates with many of the mainstream apps: Appear.in, BitBucket, Box, Meetup, Stack Overflow, Trello, GitLab, Twitter, various email services, Dropbox, and Google Drive.

Zoho Cliq costs from $3.00/user/month.

Free trial

From $3/user/month

10

FLEEP

Best user interface and UX

Fleep is a network (just like Skype or FB Messenger) that allows you to communicate with other Fleep users, or with any team on Fleep. In addition to its communication featureset, Fleep offers a native task management feature, which is a rare find in most communication tools. Integration is Fleep’s answer to the question of busy digital workplace communication.

Fleep offers audio and video conferencing through a built-in integration with appear.in, as well as individual chat and group chat. It offers options to make discussion boards, along with some corresponding document management and file sharing tools. It also offers a good system of push notifications, built-in search, and a screen sharing module.

Fleep integrates with other project management tools like JIRA, Confluence, Trello, Slack, GitLab and Github. It can integrate with all the mainstream social networks, as well as work apps like Dropbox and the Google Suite. You can use the Fleep API to sync with other apps.

Fleep costs from $6.00/user/month.

30 days free trial

From $6/user/month

Need expert help selecting the right Internal Communications Software?

We’ve joined up with the software comparison platform Crozdesk.com to assist you in finding the right software. Crozdesk’s Internal Communications Software advisors can create a personalized shortlist of software solutions with unbiased recommendations to help you identify the solutions that best suit your business's needs. Through our partnership you get free access to their bespoke software selection advice, removing both time and hassle from the research process.

It only takes a minute to submit your requirements and they will give you a quick call at no cost or commitment. Based on your needs you’ll receive customized software shortlists listing the best-fitting solutions from their team of software advisors (via phone or email). They can even connect you with your selected vendor choices along with community negotiated discounts. To get started, please complete the form below:

Communication Tools Comparison Chart

Tool Free Option Price
1
monday.com

Best communication tool for project management

14-day free trial

From $10/user/month Visit Website
2
Wrike

Best communication tool for teams of all sizes

14-day free trial

From $9.80/user/month Visit Website
3
ClickUp

Centralize your team’s comms and collaborate through comments, documents and dashboards.

Free plan available

$9/user/month Visit Website
4
Troop Messenger

Best communication tool with unlimited search history

7 days free trial of the Enterprise version with no terms

From $1/user/month Visit Website
5
Livestorm

Best communication tool for hosting online events

Not available

From € 89/month Visit Website
6
Blink

Best communication tool for deskless employees

Free demo upon request

From $3.40/user/month Visit Website
7
Flock

Sync messages, calls, files, tasks, and external work tools

30 days free trial

From $4.50/user/month Visit Website
8
Microsoft Teams

Best communication tool for Microsoft users

Freemium version available

From $4/user/month Visit Website
9
Zoho Cliq

Best for small enterprises

Free trial

From $3/user/month Visit Website
10
FLEEP

Best user interface and UX

30 days free trial

From $6/user/month Visit Website

Other Communication Software You Might Find Useful

There are so many communication tools out there—here are a few good options that we haven’t included in this review. Check them out!

  1. YAROOMS

    an end-to-end room booking solution that eliminates room scheduling conflicts and supports informed space planning decisions

  2. ProWorkflow

    Best for email and project communication integration

  3. nutcache

    Best for internal team communications

  4. Rocket.Chat

    Best free communication software

  5. Slenke

    Best for built-in task management features

  6. Volley

    Best free video messaging software

  7. EASI

    Best communication tool for email management

  8. Workplace

    Best for live video conferencing

  9. Ryver

    Best communication tool for remote teams

  10. Assembly

    Measure the pulse of your teams with this communication-centric platform

Communication Tools Basics

What Are Communication Tools?

Communication tools include any tool (offline or online) that helps you understand others and be understood. Team or interoffice communication tools include familiar tools like mail, email, and phones, as well as apps and software for web conferencing, screen sharing, sharing files, group messaging, and collaborative work management.

What Types Of Communication Tools Are Commonly Used In Business?

Common business tools for communication include: document collaboration tools, file sharing tools, chat and messaging tools, knowledge base tools, voice and video conferencing tools, and project management software.

What Are The Best Communication Tools For Small Teams?

These are some of the best communication tools for small teams because they offer a free plan specifically designed for small teams: Zoho Cliq, Gmelius, Slenke, Flock, Rocket Chat, and Teamwork.

What Are The Best Communication Tools For Agencies?

These are some of the best communication tools for agencies because they offer useful file sharing, management, and user permission control along with standard messaging features: monday.com, Ryver, Fleep, Slenke, Flock, and Teamwork.

What Is Business Communication?

Business communication is a broadly applied term that can include interactive communication like messaging, emails, calls, and meetings as well as aspects of interdepartmental communication, client communication, and even customer management, marketing, and PR.

Why Is Communication Important In Business?

Communication is important in business because healthy relationships are the lifeblood of business—and relationships are built and maintained through communication. The importance of great communication in business can’t be understated!

7 Benefits Of Communication Tools

Communication tools are apps that act as virtual, online meeting rooms for team members, enabling remote team collaboration. They help your team have conversations, exchange vital project data, update others on progress, and share files, making remote work an option for just about every company. Benefits of online communication tools include:

  1. Organizes conversations
  2. Provides context for discussions
  3. Enables asynchronous communication and remote working
  4. Keeps you working in real-time
  5. Minimizes costly mistakes
  6. Enables better management
  7. Boosts accountability

You can find out more about these benefits of communication software below.

All in all, if you are in the project managing game even for just a day, you know the important role that good communication plays within a team. Some of the more robust project management software tools out there already include functionality for team communication, but here, we’re exploring the best-in-class tools that specialize in communication. Nowadays, being online and connected with every team member is not a luxury, but a standard—and a good one at that.

In the modern workplace of today, many communication apps are inexpensive (or free)—it’s a no-brainer for agencies, studios, and startups who need to coordinate effort on fast-paced projects performed by distributed teams. In fact, many young companies rely heavily on instant messaging communication apps until they’re ready to scale and upgrade to something more comprehensive.

Communication Tools Selection Criteria

I evaluated the tools on this communication software list based on the following criteria:

  • User Interface (UI): Does the tool have clear displays and intuitive navigation?
  • Usability: Is this an effective business communication software in that it’s easy to learn and use? Company communication tools should come with supplementary tutorials and training to help employees make the most out of it.
  • Features & Functionality: How many of the key business communications features and functions does it provide, and how powerful are they? Specifically, I looked for:
    • Messaging: Includes direct messaging, private chat, group chat, threaded discussions, open forums, and team or group-based messaging. Team messaging apps should allow you to upload and share documents. This should all work on a mobile device, too.
    • Threading: The best communication tools have threaded discussions that serve as an easily-searchable record of all communication.
    • Notifications: Whenever a message, call, thread change, or any type of employee communication occurs, the right people need to be notified. The notifications feature should allow you to update your preferences so your notification feed includes relevant updates while minimizing clutter.
    • Video calling: Video calling is a necessary feature for distributed teams, but it’s also a great tool for agencies who need to hold meetings with out-of-town clients. At the minimum, we look for the capacity to make high-quality video calls. Additionally, some business communication solutions support live video feeds and video conferencing with easy guest access.
    • Screen sharing: This is especially important for business communication tools where you’ll be walking clients through your digital product or progress.
  • Integrations: Any pre-built integrations with basic software for business like calendars, email, and CRMs?
  • Value for $: How appropriate is the price for its capabilities and use case, compared to other business communication systems?

How To Pick The Best Online Communication Tools For Your Team?

Let’s talk about what to factor into the equation when choosing between communication tools for your team.

What Do You Need Communication Software For?

Are you upgrading from an old communication system and need to import existing data, or are you starting fresh? Also, what are the needs of your team? Consider whether you’re looking at internal communication tools or need software that’s client-facing. If you communicate via video, then consider Slack, or popular Slack alternatives like Flock or Ryver.

What’s The Size Of Your Team?

Getting everyone to use the same app can be hard to do, especially when your team is large and diverse in terms of technical literacy, location, project, etc. Robust tools with different levels of user permissions and guest access, like Microsoft Teams, are a good fit for large, distributed teams.

How Would It Fit Into Your Workflow?

This is often a matter of integration. Make a list of the tools you use to get the projects done. If you already have a collection of time tracking apps, invoicing apps, and others, then consider Fleep or Zoho Cliq, which have a large library of pre-built integrations.  On the other hand, if your toolkit is minimal now but you can see your operations scaling, try out a solution like Slenke, which offers project management and task management features to help out as you scale. Make a list of your integration requirements, and check it twice—and it doesn’t hurt to ask your team members what they use in terms of additional software and what they prefer.

How Long To Set It Up?

Most communication tools are intuitive to use and set up as an online app. However, if you prefer to host on your own servers, that takes a bit more time. Rocket Chat has a professional team to assist you, and Slack is a popular choice with good support. Either way, it depends on data sensitivity and the amount of data traffic your team expects.

What’s The Learning Curve?

Whether you are getting a new communication system or upgrading from an old one, everyone involved needs to get accustomed to the changes. Change management is often made easier with simple-to-use interfaces. 

Teamwork Chat is an example of a visually simple, easy-to-learn tool. Keep in mind that your team isn’t the only one using it—you might have clients or people who are not part of your day-to-day processes needing access to video conferences; if this is the case, make sure there’s an intuitive client portal.

What’s The Cost?

What’s your budget for a communication tool? Investing in communication tools is a good idea, but remember that less is often more—the good news is that many communication tools have a “free forever” version with limited functionality. The free communication tools version may serve your team’s needs just fine, offering all the “must-haves” without being overly complicated with the “nice-to-haves”.

What Do You Think?

What are your experiences with team communication software? Are you a Slack fan, or do you prefer one of the alternatives? Comment below, or join the community forum in our membership program to ask questions, get answers, and weigh in on the topics that you’re passionate about.

By Ben Aston

I’m Ben Aston, a digital project manager and founder of thedpm.com. I've been in the industry for more than 15 years working in the UK at London’s top digital agencies including Dare, Wunderman, Lowe and DDB. I’ve delivered everything from film to CMS', games to advertising and eCRM to eCommerce sites. I’ve been fortunate enough to work across a wide range of great clients; automotive brands including Land Rover, Volkswagen and Honda; Utility brands including BT, British Gas and Exxon, FMCG brands such as Unilever, and consumer electronics brands including Sony.

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2 Comments

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