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There are seemingly countless BPM solutions available, so figuring out which is best for you is tough. You want to design, implement, and optimize processes, fostering a more efficient and responsive operational environment but need to figure out which tool is best for you. I've got you! In this post I make things simple, leveraging my experience managing big, complex projects, and using dozens of different PM tools to bring you this shortlist of the best BPM tools.

Why Trust Our BPM Tool Reviews

We’ve been testing and reviewing BPM tools since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.

We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our review methodology.

Business Process Management Tools Comparison Chart

Here is a table you can use to compare the tools we just covered in the overviews.

Tools Price
Pipedrive From $14.90/user/month (billed annually), Pipedrive offers an accessible entry point into sales management. This starting price includes essential features like pipeline management and email integration, with more advanced features available at higher tiers.
Kissflow Workflow From $15/user/monthly
Qntrl $8/user/month
Miro From $8/user/month (billed annually)
Pipefy From $20/user/month (billed annually).
Forecast From $29/user/month.
Creatio From $25/user/month (5 users minimum)
Camunda Platform From $49/month
Pega Platform From $0.47/case
ProcessMaker From $1,500/month
Preview Image - <h2 class="c-block__title b-summary-table__title c-listicle__title h3" > Compare Software Specs Side by Side</h2>

Compare Software Specs Side by Side

Use our comparison chart to review and evaluate software specs side-by-side.

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How To Choose BPM Tools

With so many different BPM software solutions available, it can be challenging to make decisions on what BPM tool is going to be the best fit for your needs.

As you're shortlisting, trialing, and selecting BPM tools, consider the following:

  • What problem are you trying to solve - Start by identifying the BPM feature gap you're trying to fill to clarify the features and functionality the BPM tool needs to provide.
  • Who will need to use it - To evaluate cost and requirements, consider who'll be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be the project management professionals, or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all, or speed for your BPM tool power users.
  • What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as accounting, CRM or HR software. You'll need to decide if the tools will need to integrate together, or alternatively, if you can replace multiple tools with one consolidated BPM tool.
  • What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain, or what you want to improve, and how you will be measuring success. For example, an outcome could be the ability to get greater visibility into performance. You could compare BPM features until you’re blue in the face, but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time.
  • How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well, and the areas that are causing issues that need to be addressed. Remember every business is different — don’t assume that because a tool is popular that it'll work in your organization.

Best BPM Tool Reviews

Here’s a brief description of each of the business process automation tools that are featured on this top 10 list.

Best for streamlining and analyzing your sales processes

  • 14-day free trial
  • From $14.90/user/month (billed annually), Pipedrive offers an accessible entry point into sales management. This starting price includes essential features like pipeline management and email integration, with more advanced features available at higher tiers.

Pipedrive is a CRM software, and one of its most notable features is its customizable sales pipeline. Users can set up a unique board to map out their sales process, and then track leads and prospects through the buyer's journey. You can build your process from scratch, or opt for one of the pre-built templates available, and create custom stages to best represent your unique funnel.

Your sales team can monitor deals as they move along the sales process, and add notes or schedule follow-ups through the software. When a prospect moves from one stage to the next, you sales reps can simple drag and drop the lead record to update their progress in real-time. You can also sync up the platform with your email accounts, making prospect communications available in your records for easy access.

You can use the software's reporting capabilities to monitor the performance of your sales pipeline. Track which deals are most likely to close, your average time to close, and other performance indicators to continuously optimize your processes.

Pipedrive integrates with other popular workplace tools like Google Meet, Gmail, Xero, Trello, and more. Plans start at $21.90 per user, per month, and a 14-day free trial is available.

Best with a large bank of pre-built templates

  • Free demo available
  • From $15/user/monthly
Visit Website
Rating: 4.3/5

Kissflow Workflow is a workplace software with business process management and analysis tools that help optimize team workflows for efficiency. In the platform, users can map out their existing processes visually to spot opportunities to streamline work. Custom workflows can be developed and automated using drag-and-drop interface to reduce manual workloads and reduce repetitive tasks.

The software has several templates that are ready to use for teams getting started out building their workflows. Templates for sales, HR, finance, operations, and even customer support processes can all be used to get up and running more quickly. The entire interface is no-code and the interface is friendly to non-technical experts.

Teams can connect the software to their existing tech stack including SaaS tools, including the Google Workplace suite. Paid plans start from $15/user/monthly, and a free demo is available.

Best process compliance through granular task control

  • 15-day free trial
  • $8/user/month

Qntrl is a low-code workflow orchestration platform that brings visibility, control, and automation to work processes by cutting down on manual work. The platform lets you control all incoming requests for your team from a centralized interface.

Qntrl comes with integrated tools to help process managers design, deploy, and iterate on workflows for almost any process. Further, its process automation mapping experience assists in creating custom forms to help fetch essential data.

The access Qntrl gives you to your processes extends to requesting services from anywhere—whether via mobile or the desktop application. Escalate issues, assign tasks, approve/reject stages, and handle huge data transfers from spreadsheets present in different verticals.

Loaded with an arsenal of widgets to choose from, Qntrl can integrate with other Zoho products and outside applications with just a basic knowledge of scripting. The platform also supports third-party apps through built-in APIs.

Qntrl offers a 15-day free trial, and its plans start at $8/user/month. The application is completely free for organizations with a maximum of 5 users.

Best for mapping processes and workflows

  • Free plan available
  • From $8/user/month (billed annually)
Visit Website
Rating: 4.8/5

Miro serves is an online collaborative whiteboard that provides a broad range of templates, including Kanban boards and product wireframes. It’s widely adopted by industry leaders for its effectiveness in mapping processes and workflows.

One of Miro's notable features is the ability to import existing charts from platforms like Visio, adding a layer of continuity to project workflows. Moreover, Miro's diverse expression tools, from images to videos, facilitate clear and comprehensive process visualizations. Its quick diagram tools and infinite canvas also simplify the depiction of complex workflows, while collaboration enhancements, such as voting and comments, encourage team engagement across various locations.

Integration with project management tools like Notion and Asana additionally allow for seamless access to process maps, making Miro a practical choice for business process management in a hybrid work setting.

Miro has integrations with a whole suite of tools, including Zoom, Figma, Asana, Microsoft Teams,, Confluence, Jira, Slack, Google Drive, Box, Airtable, Notion, Azure, and Webex. Some integrations are limited to paid plans only.

Miro is free to use for unlimited members with up to 3 editable boards. Paid plans start at $8/user/month (billed annually).

Pros and cons


  • Built-in communication features for streamlined collaboration
  • Intuitive and easy setup
  • Free forever plan available


  • Free version does not allow high-quality export to pdf
  • Zooming can be jumpy on larger projects
  • Visitor/guest accounts locked to paid plans only

Best BPM for finance and HR

  • Free trial of paid version
  • From $20/user/month (billed annually).
Visit Website
Rating: 4.6/5

Founded in 2015 by Alessio Alionço, a former mergers and acquisitions consultant, Pipify is a lean management platform with technology that allows you to streamline and automate any business process. Features include automatically triggering actions using event & action logic, automated company emails, integration of company processes; and more.

Pipefy is a stand-out choice in the Value for Cost evaluation criteria, as they offer a freemium version for up to 10 users and then a modest per-user-per-month fee compared to others on this list. Smaller, budget-conscious groups will benefit from this very fair price scheme.

Pipefy offers Native App Integrations, API Integrations, and Zapier Integrations. Enable native apps like Slack, GitHub, GitLab, BitBucket, and Google Hangouts in Pipefy. Build your own integrations with their public API that uses flexible GraphQL data query language. Or, integrate with hundreds of apps via Zapier.

The number of notifications (before customization) was a major con upon first using the app. However, this was easily rectified.

Pipefy starts at $9/user/month and offers a freemium version for up to 10 users.

Best AI capabilities to visualize and analyze business processes

  • Free demo available
  • From $29/user/month.
Visit Website
Rating: 4.7/5

Forecast is a business process management software that allows you to unite your projects, resources, and financials in one AI-powered platform. Visual workflow modeling including drag-and-drop features makes Forecast highly adaptable by all teams.

Forecast allows you to save time on project planning by predicting what can be accomplished to maximize your team’s capacity. Team leads can forecast months into the future and predict when to hire new people. You can have a bird’s eye view of the entire portfolio of finished, running, and planned projects in a detail-oriented pipeline.

The platform uses planned and actual data to present you with real-time insights into project progress so you can spend less time collecting data and more time acting on it. Forecast’s budget feature lets you see up-to-the-minute numbers on where you are earning revenue, what is costing you, and how profitable the project is overall.

Forecast integrates with Slack, Microsoft Teams, iCloud Calendar, Google Drive, Google Calendar, Outlook, Harvest, Trello, Asana, GitLab, Github, and dozens more using a paid plan through Zapier. Higher-tier subscriptions include native integrations with Timelog, Xero, QuickBooks Online, JIRA, Azure DevOps, Salesforce, Okta, OneLogin, and Azure Active Directory.

Forecast cost from $29/user/month with a minimum of 10 users and offers a 14-day free trial.

Best for building no-code applications for your business

  • 14-day free trial + free plan
  • From $25/user/month (5 users minimum)
Visit Website
Rating: 4.6/5

Creatio is a SaaS company that offers both a no-code application studio product as well as a robust CRM solution. It's designed to be highly flexible and versatile, and cover nearly any business application you need. The no-code application builder can be used to map out and manage business processes across your organization.

The studio module is user-friendly, and you can use it to create business process workflows, data models, pages and views, and more. It allows for an attractive user interface (UI) that won't make for a clunky experience when employees use the applications you build. You can also automate aspects of the workflows you create, helping to save everyone some time on manual tasks, create consistency, and reduce human error.

You get control over how new business processes are created and structured with the system's process designer. It enables real-time collaboration as well as import and export to maintain existing processes. In addition to its BPM capabilities, the software also provides a comprehensive CRM solution with all the necessary features for your sales, marketing, and customer service teams.

The software integrates with over 300 other tools in the Creatio marketplace. These include popular services like OneDrive, WordPress, FedEx, Process First, Make It TSI, Agovo, Amdocs, Evoqia, Meritus, Onmiline, Technology Advisors, Softline, ITS, Navicon, and Orange Process.

A 14-day free trial is available, and pricing is available upon request.

Best BPM tool for complex business processes

  • 30-day free trial
  • From $49/month
Visit Website
Rating: 4.4/5

Camunda Platform is a cloud-based universal process orchestration software that provides businesses with a BPM tool to help them collaborate with developers to design, automate, and improve critical business processes using BPMN-powered flowcharts. Process orchestration with a BPM tool is necessary to coordinate different endpoints and tie multiple processes together and avoid problems like having broken end-to-end automation, hard-to-track processes and key metrics, and inflexible processes.

The Camunda Platform gives users an effective way to analyze their processes and improve them. Their Camunda Optimize tool analyzes process health and performance and provides full visibility through detailed analytics. You can establish KPIs to measure the processes that matter the most, monitor processes to determine areas of concern, uncover insights using a native report builder, observe how a process performs over time, and gain a holistic view of a process’s health. Camunda can help teams understand their most complex processes and focus their optimization efforts, establish custom alerts for real-time process monitoring, and share process intelligence using a dashboard.

Integrations are available with many popular software systems, including Alfresco, Amazon Web Services (AWS), Apache Kafka, Bizagi, Google Cloud Platform (GCP), Microsoft Azure, Microsoft Dynamics, Microsoft SharePoint, Microsoft SQL Server, MySQL, Oracle, PostgreSQL, ProcesMaker, RabbitMQ, Salesforce, SAP, and Signavio.

Camunda has a free plan for up to 5 users, followed by their SaaS Professional Edition that starts at $49/month. A 30-day free trial is also available.

Best BPM for case management and enterprise operations

  • From $0.47/case
Visit Website
Rating: 4.3/5

With 38 locations across Asia, Europe, and North America, Pega has a 35-year legacy of software development. Their BPM and Case Management applications let you orchestrate your workflow, automate with bots, make decisions with rules and AI, and deliver channel-less experiences. Pega enables development through visual tools, all with little to no coding.

Pega has outstanding no- or low-code flexibility to adapt to business process needs. Hence, they scored well in UI and Usability within the evaluation criteria, as Pega is intuitive to use and easy to modify to your needs.

Integrations include DocuSign, Salesforce, Cisco, and more. You can also connect to channels and front-end technologies you are already using, like React and Angular. Or, open UI APIs power web and mobile front end with Pega’s REST-enabled service.

Pega is quite costly compared to other options on the market, which is a minor con to adapting the software in your own business process management.

Pega $200/month and offers a 30-day free trial.

Best BPM tool for modelling complex processes

  • 30 day free trial
  • From $1,500/month
Visit Website
Rating: 4.3/5

ProcessMaker was named a High Performer and Leader by G2 Crowd for multiple seasons in a row. This app works with your legacy software to automate and improve business processes. Features include a web-based drag-and-drop BPMN 2.0 process modeling tool; definable variables for fields in forms; responsive forms that auto-adjust for different screens; and more.

ProcessMaker is a very feature-rich application so it scored highly in the Features and Functions category of the evaluation criteria. They have a solid wiki page to help you find what you need and implement it.

Integrations include AdobeSign, DocuSign, G Suite apps, LumApps, and more. REST APIs can be used by developers that want to integrate ProcessMaker with other standalone or web applications, as well.

One con of the software is that knowledge of coding and programming, PHP and JavaScript, for example, are required to take advantage of all the features and potential that the app has to offer. This may be a barrier for entry to some.

Process Maker starts at $1500/month and offers a free trial and demo.

Other BPM Tools

Here’s a few more that didn’t make the top list. If you need additional suggestions for business process automation, check these out.

  1. Integrify

    Best for its request management capabilities

  2. ProWorkflow

    Best BPM tool for remote teams

  3. beSlick

    Best for ease of use and centralising process with workflow management

  4. Bizagi

    Best BPM tool for large organizations

  5. Formstack

    Bes BPM template library

  6. Ultradox

    Best BPM for G Suite users

  7. Favro

    Best agile BPM software

  8. Interfacing Technologies

    Best enterprise business process management system

  9. Engage Process

    Best BPM software for beginners

  10. Process Plan

    Best free BPM tool

If you still haven't found what you're looking for here, check out these other related tools that we've tested and evaluated: 

Selection Criteria For BPM Tools

Selecting the right Business Process Management (BPM) tool hinges on understanding the specific functionalities necessary to successfully analyzing, modeling, automating, and optimizing business processes. As someone who has personally tried and researched various BPM tools, I prioritize a balanced evaluation framework that aligns closely with the core needs of software buyers. This approach ensures that the selected BPM tool not only meets basic requirements, but also offers additional value through innovative features, usability, and comprehensive support. Additionally, my selection criteria are weighted to reflect their importance to my overall evaluation.

Core BPM Tool Functionality (25% of total weighting score): To be considered for inclusion on my list of the best BPM tools, the solution had to support the ability to fulfill common use cases. These include:

  • Automating repetitive tasks to save time and reduce errors
  • Modeling business processes for clarity and improvement opportunities
  • Analyzing process performance to identify bottlenecks
  • Integrating with other software to streamline workflows
  • Facilitating collaboration among team members to improve process outcomes

Additional Standout Features (25% of total weighting score): Beyond the basics, standout features can significantly enhance a BPM tool's value by addressing specific and advanced needs. This evaluation seeks innovative functionalities that set a tool apart from its competitors and can provide a competitive edge and cater to more specialized requirements. I look for:

  • Advanced analytics capabilities that offer deeper insights than traditional reporting
  • Customizable dashboards that cater to different user preferences
  • AI and machine learning integration for predictive process improvements
  • Low-code or no-code development environments that empower non-technical users to create and modify workflows
  • Mobile accessibility, ensuring users can manage and participate in processes on the go

Usability (10% of total weighting score): A tool's usability directly impacts its adoption and effectiveness within an organization. This criterion focuses on the user experience to ensure that the tool can be efficiently utilized by all intended users, regardless of their technical proficiency. I evaluate:

  • Intuitive interfaces with clear, logical navigation
  • Drag-and-drop functionality for process modeling and design
  • Role-based access control that's simple to configure, ensuring users have the right permissions
  • Responsive design for seamless use on various devices and screen sizes

Onboarding (10% of total weighting score): The onboarding process is crucial for ensuring users can quickly and effectively start using a new BPM tool. This evaluation considers the availability and quality of resources, aiming for a smooth transition and rapid realization of the tool's value. I assess:

  • Availability of comprehensive training materials, such as videos, webinars, and documentation
  • Interactive product tours and tutorials that guide new users through key features
  • Template libraries to jump-start process design and implementation
  • Community forums or support groups where users can share insights and solutions

Customer Support (10% of total weighting score): Effective customer support is essential for resolving issues and facilitating continuous, uninterrupted use of the BPM tool. This criterion assesses the availability, responsiveness, and quality of support provided, ensuring users have access to timely help and guidance when needed. Criteria include:

  • Multiple channels of support, including live chat, email, and phone
  • Availability of a knowledgeable support team offering timely and accurate assistance
  • Access to an online knowledge base for self-service troubleshooting

Value For Money (10% of total weighting score): Assessing value for money involves examining how well the tool's pricing aligns with its features, benefits, and overall performance. This evaluation looks for a strong value proposition, ensuring organizations can make a cost-effective investment that meets their needs. This evaluation particularly focuses on:

  • Transparent pricing models with clear explanations of features and benefits
  • Comparative analysis of pricing versus the breadth and depth of features offered
  • Consideration of scalability and flexibility to grow with the organization's needs

Customer Reviews (10% of total weighting score): Customer reviews offer real-world insights into a BPM tool's performance, usability, and reliability. This criterion reviews feedback from diverse sources to gauge user satisfaction and identify consistent strengths and areas for improvement, providing a comprehensive view of the tool's efficacy in practical applications. I look for:

  • Consistently positive feedback across various review platforms
  • Specific praises or critiques that align with key areas of my evaluation criteria
  • Trends in feedback that indicate the tool's strengths and areas for improvement

This approach ensures the selected solution not only meets fundamental process management needs, but also offers additional value, ease of use, and strong support. By carefully considering these criteria, businesses can choose a BPM tool that effectively supports their goals of optimizing operations, enhancing efficiency, and driving growth, thereby making a strategic investment in their future success.

In general, current trends for BPM tools in 2024 reflect a technology ecosystem that is rapidly evolving to meet the increasingly complex demands of modern businesses. As organizations seek to analyze, model, automate, and optimize their business processes with greater efficiency and innovation, the development and enhancement of BPM tools have become crucial. Here are several trends I have identified that I believe will impact BPM tools and project management and business analytics as a whole both now and in the future.

Trends in BPM Tools and Technology

  • Increased Integration with AI and Machine Learning: There's a clear trend towards leveraging AI and machine learning to enhance predictive analytics and decision-making capabilities within BPM tools. These integrations facilitate more sophisticated analysis and modeling of business processes, enabling proactive optimizations.
  • Enhanced Collaboration Features: The emphasis on collaboration tools within BPM solutions highlights the importance of teamwork and cross-functional synergy in process management. Features that support real-time communication, shared workspaces, and collaborative decision-making are evolving rapidly, reflecting the need for more cohesive and integrated workflow management.
  • Novelty in Process Mining Techniques: Some BPM tools are introducing advanced process mining capabilities, a novel feature that automatically discovers, monitors, and improves real processes by extracting knowledge from event logs. This unusual functionality points to a shift towards more data-driven, transparent, and efficient process optimization strategies.
  • Sustainability and Ethical AI Use: A novel and emerging trend is the incorporation of sustainability metrics and ethical AI guidelines into BPM tools. This reflects a growing awareness of the broader impacts of technology and a commitment to responsible and sustainable business practices.
  • Automation of Complex Processes: There's an increased focus on automating more complex, end-to-end business processes, moving beyond simple task automation to offer more comprehensive, intelligent workflow solutions.

The trends in BPM tools and technology for 2024 illustrate a market that is increasingly focused on integration, usability, and innovation. By aligning with these trends, project management professionals can leverage BPM tools to drive efficiency, foster collaboration, and ensure their organizations remain competitive in an ever-changing business environment.

What Are BPM Tools?

Business Process Management (BPM) tools are software solutions to model, automate, execute, monitor, and optimize business processes within an organization. They typically include features such as process modeling, workflow automation, task management, and analytics.

These tools provide a comprehensive platform for defining and visualizing business processes, often using graphical notations such as Business Process Model and Notation (BPMN). By integrating BPM into project management, you can achieve greater control over processes and ultimately contribute to the successful and streamlined execution of projects.

Features of BPM Tools

Business Process Management (BPM) tools play a pivotal role in enhancing organizational efficiency by streamlining operations and improving process agility. These tools help businesses analyze, model, automate, and optimize their workflows, ensuring that they can adapt to changing market demands and maintain competitive advantage. Here, I highlight the most important features to look for when selecting BPM tools to find the right tool for you and achieve these goals effectively.

1. Process Modeling and Design: Essential for creating visual representations of business processes. This feature allows for the easy identification of areas for improvement and facilitates a clear understanding among stakeholders, ensuring everyone is on the same page.

2. Workflow Automation: Automates repetitive tasks to increase efficiency. Automation reduces the need for manual intervention, significantly speeding up processes and reducing the likelihood of errors, which is crucial for maintaining operational excellence.

3. Process Analytics: Offers insights into process performance. By analyzing data generated from business processes, organizations can identify bottlenecks and inefficiencies, enabling them to make data-driven decisions to optimize operations.

4. Business Rules Engine: Allows for the customization of workflows based on specific rules. This flexibility ensures that processes automatically adapt to varying conditions, meeting the dynamic needs of the business without constant manual adjustments.

5. Integration Capabilities: Facilitates seamless connectivity with other software and systems. Integration is key to ensuring that BPM tools can communicate with existing IT infrastructures, eliminating silos and enhancing data flow across applications.

6. Collaboration Tools: Supports teamwork and communication. By enabling team members to collaborate effectively, BPM tools ensure that processes are optimized with input from all relevant stakeholders, enhancing the quality and efficiency of outcomes.

7. Real-time Monitoring and Reporting: Provides up-to-the-minute information on process performance. Real-time visibility helps managers to quickly identify and address issues as they arise, preventing small problems from becoming larger ones.

8. Scalability: Adapts to the growing needs of the business. A scalable BPM tool can handle an increasing amount of work and accommodate the evolving processes of a growing company, ensuring that the investment remains valuable over time.

9. User-friendly Interface: Ensures ease of use for all users. A user-friendly interface is crucial for ensuring that employees across the organization can effectively engage with the BPM tool, regardless of their technical expertise.

10. Compliance Management: Helps in adhering to legal and regulatory requirements. By automating compliance-related tasks and providing documentation trails, BPM tools reduce the risk of non-compliance and associated penalties.

The features I've discussed are crucial for analyzing, modeling, automating, and optimizing business processes effectively. By prioritizing these features when selecting a BPM tool, organizations can ensure they are equipped to meet their process improvement goals, drive efficiency, and maintain a competitive edge.

Benefits of BPM Tools

By providing a structured approach to managing and optimizing business processes, BPM tools deliver substantial benefits across various aspects of performance and efficiency. For potential BPM tool buyers, understanding these advantages is crucial in making an informed decision that aligns with their strategic goals. Here are five primary benefits that users and organizations can expect from implementing BPM tools:

1. Increased Efficiency: Streamlines business processes to reduce waste and improve speed. BPM tools automate routine tasks and streamline workflows, which minimizes delays and reduces the time it takes to complete processes, significantly boosting overall efficiency.

2. Enhanced Visibility: Offers real-time insights into process performance. With BPM software, managers and team members gain a clear view of the status and performance of various processes through dashboards and reporting features, enabling timely decision-making and adjustments.

3. Improved Compliance: Simplifies adherence to regulations and standards. By automating compliance-related tasks and maintaining detailed logs of process activities, BPM tools help ensure that organizations meet regulatory requirements, minimizing the risk of costly penalties and reputational damage.

4. Better Agility: Enables quick adaptation to market changes. BPM tools allow businesses to modify and improve processes rapidly in response to evolving market conditions or internal demands, thereby enhancing the organization's agility and competitive edge.

5. Higher Customer Satisfaction: Streamlines service delivery and improves quality. By optimizing processes that impact customer interactions, BPM tools help ensure that services are delivered more efficiently and effectively, leading to improved customer satisfaction and loyalty.

These benefits not only support the internal goals of improving productivity and compliance, but also extend to fostering better relationships with customers through superior service delivery. As such, BPM tools represent a strategic investment for businesses looking to optimize their processes and achieve sustainable growth.

Costs & Pricing for BPM Tools

Given the varied needs and budgets of different organizations, BPM software vendors typically offer a range of pricing plans to accommodate everyone from small businesses to large enterprises. These plans usually vary in features, support levels, and scalability options, allowing buyers to choose the one that best fits their operational requirements and budgetary constraints.

Here is a breakdown of the general pricing and plans you can expect to see as you search for the right BPM tool for you:

Plan Comparison Table for BPM Tools

Plan TypeAverage PriceCommon Features
Free$0Basic process modeling, Limited user access, Community support
Starter$10-$50/user/monthAdvanced process modeling, Cloud storage, Email support
Professional$50-$100/user/monthIntegration capabilities, Advanced analytics, Priority support
EnterpriseCustom pricingCustom integrations, Unlimited processes, Dedicated support

When evaluating BPM tools, it's important for software buyers to consider both their current needs and potential future growth. The free plan is a good starting point for small teams or projects, while the starter and professional plans offer more features and support for growing businesses. The enterprise plan is best suited for large organizations with complex requirements. Be sure to remember that choosing the right plan involves balancing features, scalability, and cost to find the best fit for you and your team.

Business Process Automation Frequently Asked Questions

Find answers to common questions other people ask about this topic.

What are some types of business processes?

Types of business processes include anything from manufacturing processes, banking, and finance, approval workflows, HR processes like hiring or employee reviews, health care processes and/or emergency products and services, public sector, compliance and auditing, travel booking or agent liaison, and so on.

What’s the difference between BPO and BPM?

Business Process Management (BPM) is an internal strategy and automation for navigating a range of business processes and is often carried out directly by internal management. Business Process Outsourcing (BPO) manages business processes with the help of a third-party or several third-party sources. This may include an external HR department, for example, or an overseas call center for customer service management.

What is business process modelling?

Business process modeling is representing all the business processes, often visually in a graph or chart, in order to survey, improve, and automate the current systems.

What is business process analysis?

Business Process Analysis (BPA) seeks to plot, view, and understand the current web of business processes within an organization in order to develop ways to improve operational effectiveness. BPA is a way to state and record business processes so that they can be understood, improved upon, and examined.

What other tools can I use?

If a BPM tool isn’t the right fit for your needs, there are plenty of other tools out there that might suit you better. Check out some of our other software reviews:

bpm tools logos list

What's Next?

What list of business processes do you require your BPM app to cover? Do any of the above fit your qualifications? Is there another software you would pick instead? Let us know in the comments.

You can also become a member to access the DPM community forum where you can swap tool recommendations and share best practices with 100s of digital project professionals. Hope to see you there!

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Ben Aston
By Ben Aston

I’m Ben Aston, a digital project manager and founder of I've been in the industry for more than 20 years working in the UK at London’s top digital agencies including Dare, Wunderman, Lowe and DDB. I’ve delivered everything from film to CMS', games to advertising and eCRM to eCommerce sites. I’ve been fortunate enough to work across a wide range of great clients; automotive brands including Land Rover, Volkswagen and Honda; Utility brands including BT, British Gas and Exxon, FMCG brands such as Unilever, and consumer electronics brands including Sony. I'm a Certified Scrum Master, PRINCE2 Practitioner and productivity nut!