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Top 10 BPMS (Business Process Management Systems) In 2020

By 01/01/2020 No Comments
 

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This article will help you quickly compare and evaluate the best business process management systems (BPMs) and other online BPM tools.

These will be of utmost importance to you if you intend to continuously analyse, advance, and improve your business’s processes and systems or if you need a more coordinated, in-depth integration of IT and non-IT departments during process refinement.

While simple BPM tools let you build and run workflows, the fully-featured BPM software suites that we explore in this overview have the flexibility and capability to integrate with your existing IT architecture and design, test, and improve models from a unified vantage point.

In this post, I’ll go over a BPMS definition and answer some FAQs about BPMS and what they can do for growing your systems over the long-term. We’ll look at some of the top BPMS on the market and provide a simple comparison between them. In addition to that, I outline evaluation criteria for what makes the best BPM software in my opinion.

Quickly Compare & Evaluate the 10 Best BPMS Solutions

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BPM software is commonly used by mid- to large-sized corporations to assist in automating business processes through various styles of workflow apps. Process that might be grouped, analyzed or improved using the above include everything from: employee onboarding, expense reporting, vacation or PTO requests, account management, invoicing systems, loan origination, compliance management, CRM, project management, and more.

Additionally, BPMS tends to focus on long-term, ongoing analysis and improvement rather than a one-off launch of a particular app or process.

If any of that appeals to you, here is a shortlist of the best BPMS vendors:

FAQ About BPMS

Here are the answers to a few common questions related to our best BPMS list and why you’d use a BPM online.

What does BPMS mean?

BPMS stands for Business Process Management Systems. Typically, it is a suite of software made to collect, organize, analyze, automate, and improve upon existing business processes. BPMS may be used by IT or non-IT staff and often required coordination between the two. Additionally, BPMS is best for ongoing improvements of systems and is designed for continuous improvement rather than a one-time process update.

What is BPMS software?

BPMS software is a set of tools that aids in automating and structure a network of business processes between IT and non-IT groups. BPMS software will let you map out your existing set of processes, analyze systems for potential improvements, and ensure communication efficiency. BPMS software is designed for longevity, meaning that you work with it on a consistent basis to continuously improve business processes rather than employing it as a one-and-done solution.

What’s the difference between BPM and BPMS?

A basic BPM has an elementary set of tools designed primarily to improve or launch a new IT application. It is often used by smaller companies and by non-IT users. BPMS is a more robust suite of business process software designed to coordinate between IT and non-IT groups in order to analyse processes more long-term with the goal of continuous system improvement.

What are the benefits of BPM?

Business Process Management (BPM) may help you by:

  1. Making your business processes more adaptable with less cost to do so
  2. Improving productivity by identifying and eliminating bottlenecks
  3. Automating workflows become more efficient
  4. Keeping  track of compliance and regulatory standards in your industry
  5. Improving customer and employee management and satisfaction rates
  6. Ensuring consistency and reliability of processes between department or for new hire training

Not looking for a BPMS system right now?  Check out our other lists of top project management and analytics tools that you can use to streamline your workflows:

  1. Any company that has considered BPM tools should also look at the different Workflow Management Software that is out there. Like BPM, Workflow has a focus on collecting and automating processes and tasks.
  2. Part of BPM revolves around the desire to analyse and improve upon current systems. That’s why I recommend checking out the best Business Intelligence Tools to collect and organize the data you need.
  3. A perfect complement to this article is our deep-dive into the list of the best BPM tools and other business process solutions to streamline your workflow and automate your processes.

Business Process Management System (BPMS) Comparison Criteria

What am I looking for when I select process mapping tools for review? Here’s a summary of my evaluation criteria:

1. User Interface (UI): Is it clean and attractive? Does the UX look and feel contemporary or antiquated?
2. Usability: Is it easy to learn? How comprehensive is the company’s tech support, user support, tutorials, and training?
3. Features & Functionality: 

a. Robust BPM Database: Do they have a powerful way to sort, store, organize, and search a BPM database of processes, procedures, and systems? Is it easy to add, remove, and edit processes stored in the database? Do they have a method for mapping and monitoring processes long term?

b. Visual Workflow Modeling: Is there a way to easily design and edit a visual map of workflow processes? Can you toggle between model versions? Does it support drag-and-drop, keyboard shortcuts, and other quality-of-life implementations?

c. Automation: Are you able to automate common or familiar processes with the software? Are critical pathways, permissions, functions/formulas, notifications, et cetera, sufficient enough to enable automation with minimal administrative oversight?

d. IT and non-IT integration: Does the system integrate easily with existing IT infrastructure? Is communication and collaboration between IT and non-IT parties facilitated appropriately? Are there enough resources for IT users to get the most out of the software while remaining approachable for non-IT users?

4. Integrations: Is it easy to connect with other tools? Any pre-built integrations? Can it import documents from other software? Can it export documents in a variety of formats?
5. Value for $: How appropriate is the price for the features, capabilities, and use case? Is pricing clear, transparent and flexible? Do they offer any try-before-you-buy options?

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Overviews Of The Best BPMS Software

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Here’s a brief description of each of the BPM automation tools that are featured on this top 10 list.

1. Bonita BPMConnectors and REST APIs to integrate your enterprise technology stack and orchestrate interactions between humans and systems.

BPMS Tools article Bonita BPM screenshot image

Bonita offers drag-and-drop visual process design, execution performance reporting, AI-based analytics, and more.

Bonita is an open source Digital Process Automation platform designed to enable collaboration between professional and citizen developers. It offers drag-and-drop visual process design, execution performance reporting, AI-based analytics, and more.

As far as our evaluation criteria goes, the feature/function that shouldn’t be overlooked is their UI Designer—WYSIWYG drag and drop web development, Javascript, and AngularJS. It looks great and is easy to work with.

Bonita is an open source environment that lets you use connectors and REST APIs to integrate with your enterprise technology stack; therefore, the integrations are limitless—provided you can navigate a bit of code.

One con: Their Open Support is community based and the initial training/learning documentation is a bit sparse. Additional informational materials, be it a manual or videos, would be welcome.

Bonita offers pricing upon request and they also have a freemium version of the software.

2. Kissflow – Easy visual process elements, customizable forms, and robust access control used by over 10,000 customers, including Pepsi, Sega, and Comcast.

Kissflow screenshot image

Easy-to-customize forms let you tweak everything from form layouts to elements and data sources.

Used by Dominos, The Telegraph, Pepsi, Sears, Comcast, and Hubspot, Kissflow is a digital workplace app with no-code process management functions that easily adapt to any industry environment. Features include easy-to-use interface, user and data scalability, real-time analytics, and more than 50 ready-to-use apps like Travel Reimbursements and Employee Onboarding.

Kissflow scored highly in Features and Functions because they are a viable no-code option for all of your business process management needs, including automated processes, project board building, case flow handling, and collaboration tools.

Integrations include G suite, DropBox, Docusign, Webmerge, Salesforce, Oracle, and more.

One con of Kissflow is that the application is internet-access dependant, meaning there is no way to use the software offline, which may be inconvenient for some (like users with inconsistent internet service).

Kissflow starts at $149/month for up to 30 users and offers a 7-day free trial.

3. OnBase by HylandSingle platform for building content-enabled applications while complementing your other core business systems.

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Create a business processes path, complete with drag-and-drop visuals.

OnBase, Hyland’s flagship product, is an enterprise information platform for all important business content. Features include tools to build content-enabled applications, low-code configuration, automates processes and content, real-time task status visibility, and more.

Onbase received high marks in both UX and usability thanks in part to their colorful, user-friendly web-based design. The layout is easy to navigate and the “Favorites” system means you can pin important items close-by.

Integrations options include PeopleSoft, SAP, Microsoft Office, Outlook, ESRI, Ellucian, Workday, Infor, and more.

A minor complaint is that it can take quite some time to load pages and input files. It’s a minor quality-of-life complaint, but the form recognition through the scanning feature doesn’t always work well.

OnBase starts at $25,000 as a one-time payment and has no free trial option.

4. IBM Blueworks LiveCloud-based software with a collaborative environment to improve business processes via process mapping.

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Drag-and-drop mapping lets you quickly reorder and generate a process map.

IBM Blueworks Live is a business solution for documenting, improving, and automating workflows. With it, you will have: drag-and-drop process mapping, starter templates, embedded tutorials, real-time collaboration, a centralized business process repository, and more.

As far as usability goes, Blueworks meets and exceeds our evaluation criteria because of how simple and intuitive they make deployment. It’s simple to get started with basic tasks, like capturing and building processes with the discovery map.

System-system integrations are possible via an extensive set of APIs through Blueworks. Use various REST APIs to get data from or push data to Blueworks Live for various integration opportunities.

One minor con is that Blueworks isn’t as adept at moving lines and connections for visualizations around as some other similar programs. More customizability (color of lines, placement of boxes) would also be an asset.

Blueworks Live starts at $53/user/month and has a 30-day free trial.

5. NovacuraLow-code platform to build, execute and optimize business processes and optimally run your business.

BPMS Tools article Novacura screenshot image

The Novacura Flow graphical user interface visualizes processes pathways for users.

Novacura Flow is a business process management that connects to your ERP. It allows you to create low-code, business-logic-oriented applications and push them to users. It also has barcode scanning, notifications and inboxes, offline work options, and more.

Novacura Flow checked off a lot of boxes for features and functions options. They offer a range of tools that include connectors, workflows, drag and drop capabilities, Gantt charts, easy flow design, and multi-platform and browser compatibility.

Integrations include IFS Applications, Microsoft Office (like Microsoft Excel and Microsoft Project), and others.

As for the cons, the graphical user interface leaves much to be desired. Between that and some ease-of-use issues for newcomers, they lost a bit of ground in the UX and usability categories within the evaluation criteria.

Novacura Flow offers pricing upon request and does not offer a free trial.

6. K2 PlatformLow-code development platform for the creation of process applications through a drag-and-drop designer.

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The drag-and-drop designer lets users incorporate logic to manage different processes.

K2 helps you build sophisticated automation and workflows and lets you drag-and-drop to create workflows, gain real-time insight, use and reuse feature-rich forms, contains comprehensive security and governance features, and more.

K2 Platform has a pricing model that can’t be beat on this list. Not only is it an extremely low cost to entry but they have their model listed clearly and concisely right on the website. No sales call needed. They also have scalability for when you outgrow your plan. They scored highly on the value for dollar segment of the evaluation criteria.

K2 Platform integrates with many different platforms, depending on what you need, for example: TensorFlow, Microsoft Cognitive Services, UIPath, PowerBI, and more.

Installation and deployment caused some delays. A considerable con was the amount of time required to get it up-and-running and workable, much less get those involved trained up on what appears to be a steep learning curve.

K2 Platform starts at $12/user/month and has a 30-day free trial.

7. SAP Business ByDesignIntelligent cloud ERP software suite designed to navigate all business processes.

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Overview, worklists, news, self-service and reports all in one easy dashboard.

SAP Business ByDesign is an intelligent cloud ERP software designed to connect all functions across your company in a quick-to-implement package. Features include real-time analytics, CRM tools, human resource streamlining, project management, and more.

SAP has a robust list of features and functions, per the requirements in the evaluation criteria. What’s more, they are intuitive to find and employ. They include robust CRM, sales quotation program, extracting info and running reports, and more.

Integration options include DiCentral EDI Integrated Suite, Onlineshop, Snap International, ERP Logic, Paymate, Incloud Solutions, All4Cloud, BEX, Bradler, Dicentral, iService Globe, Wirecard, Suportis, and more per their Apps & APIs listing.

One con is that the data output, while easy and fast to obtain, is not that user-friendly. Therefore, use of Excel to treat the data for readability is recommended. This adds time to reporting and analysis.

SAP Business ByDesign starts at $17/user/month and does not have a free trial.

8. iGrafxCapture, communicate, improve and optimize business processes like HR, IT resources, performance tracking, and more.

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Build business process charts with a simple and intuitive Microsoft-esc interface.

iGrafx is a business transformation software supporting RPA and workflow automation, customer journey, governance, risk, compliance, and more. It is designed to easily connects and synchronizes information between customer and process while also being scalable.

iGrafx excels in plotting what-if analysis of hypothetical or upcoming process changes. Process documentation is also intuitive and flexible once you have settled on a direction.

Internal apps can be purchased for integration, which includes Flowcharter, Process, and Process for Six Sigma.

iGrafx was dinged a bit for being feature/function-lite according to our evaluation process compared to some of its competitors, missing key items like document archiving, document indexing, electronic signature capabilities, offline access, et cetera.

iGrafx offers pricing upon request and has a 30-day free trial.

9. TrisotechVisual and interactive software suite with digital diagrams to capture your organization’s essential processes and decisions.

Trisotech screenshots image

Plot, organize, and review how processes work together using BPMN process models.

Trisotech’s Digital Enterprise Suite is designed to describe and communicate the strategy of your organization by visually identifying goals using pre-set templates, assigning responsibility to items, and analyzing the quality and value of the work via LEAN and Six Sigma concepts.

Trisotech aces the integration segment of the evaluation criteria in an interesting way: By strictly using formal standards and methodologies, it makes that uber easy to integrate with other platforms. Models carry over directly from one application to another (in many cases).

Trisotech DES integrates with Microsoft Visio but no other integration information for other apps was offered up.

The major con was a lack of access controls and permissions, as well as no alert and notification functions. Buffing up these basic features would be an asset going forward.

Trisotech offers pricing upon request and has a free trial available.

10. SignavioCapture, design, and improve your business processes and share insights with other collaborators.

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Process modeling with innovative web technology and a focus on collaboration.

Signavio’s Process Manager uses intelligent process mining and innovative web technology to assist with ERP transformation initiatives within your business. The software also enables you to quickly share modeling feedback, reviews, and comments across the Suite.

Signavio stands out per our evaluation criteria in that it has an above-and-beyond list of features, like model validation, value-chain modeling, a unified dictionary module, process mining, and is fully web based, to name a few.

Integrations can be implemented via an API and using JavaScript. More third-party application integrations would be a welcomed addition.

The main con is that the UI looks a bit outdated and there is a bit of a high time commitment required to get the full benefit of the many features. Parts can be quite technical, so basic IT knowledge is a must.

Signavio offers pricing upon request and has a free trial available.

Other BPMS Options

Here’s a few more that didn’t make the top list. If you need additional suggestions for online BPM, check these out.

  1. Appian – Low-code platform designed to bring business and IT together to collaborate and deliver the right app.
  2. Orgzit – Enterprise-grade no-code platform for flexible business workflow apps that match your business process.
  3. Pega Platform – Enterprise digital transformation with a unified, no-code platform for AI, digital process automation, and customer engagement.
  4. Comindware – Low-code workflow management software for task, data and document management and is optimal for non-structured or changing environments.
  5. Blue Prism – Connected-RPA gives your operational leaders the tools and resources to create innovative process automations.
  6. Camunda – Powerful workflow engines that are paired with essential applications for process automation projects.
  7. Sapiens Decision – Business user tool with an enforced methodology for business logic discovery and formulation that is intuitive and unambiguous.
  8. Bizagi – Optimize legacy systems by wrapping them with an agile process layer, allowing you to automate processes in your existing systems.
  9. WorkflowGen – Modern cloud-optimized platform that relies on Azure managed services like Azure AD, Azure Load Balancer, et cetera.
  10. DWKit – Business processes, workflow and forms in a self-hosted or cloud low-code platform; grants you complete access to the source code (Ultimate license holders).
  11. Comidor – Intelligent automation, BPM, advanced workflows, RPA, and AI/ML to improve all business processes and No-Code/Low-Code development.
  12. Nintex Platform – Map and maintain the processes that span your business, drive accountability, utilize advanced workflow, robotic process automation, and more.
  13. BP Logix – Award-winning business process management software platform; a low-code/no-code solution for workflow and business process management.
  14. Interfacing – Align processes, execute digital transformation strategies, ensure regulatory compliance, collaboration and performance management solutions, and more.
  15. HelpSystems – Easily configurable robots for desktop automation, scalable RPA solution for comprehensive enterprise automation, and more.
  16. Decisions – No-code business automation platform focusing on process automation as well as data handling and business rule execution.
  17. Zoho Flow – Automate business workflows by connecting your apps with Zoho Flow and build integrations to break the information silos in your business.
  18. Automation Anywhere – Combined RPA + AI + Analytics to deliver an enterprise digital workforce solution—with 500+ ready-to-download bots.

What Do You Think About These BPMS?

Have you used any of the tools off of our BPM software list yet? What do you think and how do they stack up against other BPM systems? Are you aware of something on the BPMS market that we forgot to mention here? Leave your thoughts in the comments below.

 

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Ben Aston

About Ben Aston

I’m Ben Aston, a digital project manager and founder of thedigitalprojectmanager.com. I've been in the industry for more than 15 years working in the UK at London’s top digital agencies including Dare, Wunderman, Lowe and DDB. I’ve delivered everything from film to CMS', games to advertising and eCRM to eCommerce sites. I’ve been fortunate enough to work across a wide range of great clients; automotive brands including Land Rover, Volkswagen and Honda; Utility brands including BT, British Gas and Exxon, FMCG brands such as Unilever, and consumer electronics brands including Sony.

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