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DPM Expert Series: Dealing with Externally-Driven Changes

As PMs, we do our best to be updated on all matters related to the project. But there are conversations and decisions being made that are simply out of our control. They occur without our knowledge or input, but inevitably impact our ability to deliver on time, on budget and within scope. And it’s frustrating as all hell.

So what can you do about it? The DPM, along with a panel of Experts will be discussing strategies to approach and overcome these challenging situations to set you up for the best chance of success.

Scenarios we covered in this session

  • Your leadership team tells you to start a project before you’re truly ready. What do you do?
  • A person on your team is underperforming. You aren’t their supervisor. What do you do?
  • A client is adamant about adding deliverables to your project. You know they are out of scope and will derail the timeline. Leadership says to make it happen to keep them happy. What do you do?
  • A client rotated off your project and the new client isn’t as excited about the work. What do you do?


Sally Shaughnessy
Director of Production

Sally Shaughnessy has been a Project Manager since the early 2000s with both global ad agencies and smaller startups. She is a Director of Production for New York-based marketing agency Code and Theory. Code and Theory lives at the intersection of creative and technology to build immersive experiences for the world’s biggest brands. Sally thrives on helping makers do what they do best and mentoring other PMs to excel in the world of client service.

Pam Butkowski
Vice President of Delivery Management

Pam is a serial PMO builder who has spent her entire career in the agency and consulting world. She is currently the Vice President of Delivery Management for Hero Digital and has previously built and led teams for organizations such as Wunderman Thompson, Nerdery, and AIM Consulting. She is also a self-professed process junkie who has been successfully designing and implementing agile ways of working in an agency setting. If you’re looking to talk about team leadership, jam on agile methods, or geek out about process improvement, Pam is an ocean of knowledge on all that and more!

Patrice Embry
Freelance Project Manager

Patrice Embry of Project Menagerie is a freelance digital project manager and Certified Scrum Master. After 25 years in the field, she has been fortunate to work for agencies, corporations, and everything in between. Her clients have spanned far and wide across verticals: pharmaceutical, finance, construction, ecommerce, race cars, you name it. Her client roster includes LeBron James, ExxonMobil, Merck HCP Education, Lundbeck Pharma, ACLU, Anti-Defamation League, GS1, SEI Investments, Hamline University, and many more.

This content is exclusive to DPM Members!

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