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In my Kissflow in-depth review, I’m sharing the results of my analysis and evaluation from hands-on testing and experimentation. Before we dive in, if you’re just starting your search for the best workflow automation tools, you should first check out my picks for the best workflow automation software. Kissflow is one of the top-rated workflow automation tools out there, but to figure out if it's a good match for you, it's important to understand the software’s benefits and drawbacks.

My in-depth Kissflow review will take you through everything you need to know to make a more informed decision—pros and cons, features and functionality, pricing, and more—to help you to better understand its capabilities and suitability for your needs.

Kissflow software review, a screenshot of the tool's recruitment dashboard
I like how Kissflow's recruitment dashboard, shown here, showcases the candidate screening and interview process workflow, allowing users to keep careful track of the recruitment process.

Kissflow Product Overview

Kissflow is a cloud-based workflow management software designed to streamline business process management (BPM) through automated workflows and process automation. Targeted primarily at small businesses and team members in larger organizations, it excels in simplifying complex workflow processes. The tool benefits users by enhancing the approval process, employee onboarding, and other business application needs, making it easier for companies of any size to keep track of essential tasks.

Key pain points addressed include the challenges of digital transformation and managing purchase requests or orders efficiently. Kissflow’s best features include its drag-and-drop, low-code/no-code application development capabilities, which empower users to create custom solutions without extensive technical knowledge. Its compatibility with both Android and iOS platforms enhances the user experience, making it accessible for any small company or team member looking to use Kissflow for streamlined tasks and project management.


  • Customization: Kissflow allows for extensive workflow customization, which means users can tailor the tool to fit their specific project needs and processes.
  • Integration: The software integrates easily with a wide range of other tools and platforms, enhancing its utility in diverse IT ecosystems.
  • Reporting: Kissflow provides detailed reporting and analytics features, offering deep insights into project performance and team productivity.


  • Learning Curve: The software can have a steep learning curve for new users, particularly in mastering its extensive customization options.
  • Mobile Experience: The mobile app experience is not as robust as the desktop version, which can be a drawback for teams needing strong mobile functionality.
  • Limited Advanced Features: Compared to some competitors, Kissflow may lack certain advanced features desired by larger enterprises or highly complex projects.

Expert Opinion

In my experience, Kissflow stands out for its customization capabilities and easy integration with other tools, making it a strong contender in the project management software arena. However, its steep learning curve and limited advanced features might not suit every user or organization. The mobile experience also falls short compared to its desktop performance. While it outperforms in areas of workflow customization and reporting, it underperforms in user onboarding ease and advanced project management functionalities.

Kissflow is best suited for mid-sized teams that prioritize customization and have the capacity to navigate its initial learning phase. When choosing a project management tool, consider Kissflow if your primary needs align with structured workflow management and you can accommodate a bit of a learning curve.

Kissflow: A Deep Dive

Standout Functionality

  • Customizable Workflows: Kissflow uniquely allows extensive customization of workflows, enabling users to tailor the tool to fit their specific project needs, a feature not commonly found in other project management software.
  • Integrated Process Management: It combines project and process management, offering a unified platform for both, which is rare in the industry.
  • Advanced Reporting and Analytics: Kissflow stands out with its detailed analytics and reporting capabilities, providing deeper insights through user-friendly dashboards than many of its competitors.

Product Specifications

Task ManagementYes
Project PlanningYes
Gantt ChartsYes
Time TrackingYes
File SharingYes
Email IntegrationYes
Calendar IntegrationYes
Workflow AutomationYes
Budget ManagementNo
Resource ManagementYes
Risk ManagementNo
Milestone TrackingYes
Collaboration ToolsYes
Customizable TemplatesYes
Access Controls/PermissionsYes
Mobile AccessYes
Third-Party IntegrationsYes
Kanban BoardYes
Agile MethodologiesYes

Kissflow Key Features

  1. Workflow Automation: Kissflow stands out with its flexible workflow automation, enabling teams to streamline processes uniquely tailored to their projects.
  2. Customizable Templates: The platform offers customizable templates, allowing for significant adaptability to various project requirements.
  3. Reporting/Analytics: Kissflow provides comprehensive reporting tools, offering deeper project insights than many competitors.
  4. Task Management: Its task management feature is intuitive and helps in efficiently organizing and prioritizing tasks.
  5. Collaboration Tools: The platform fosters team collaboration, making it easier to share information and work together easily.
  6. Gantt Charts: Kissflow's Gantt charts are user-friendly, assisting in visual project planning and tracking.
  7. Mobile Access: The mobile app ensures project management on the go, though it's less comprehensive than the desktop version.
  8. Third-Party Integrations: This feature allows Kissflow to easily connect with various other tools, enhancing its utility.
  9. Agile Methodologies: It supports agile project management, catering to teams following agile practices.
  10. Dashboard: The dashboard is well-organized, offering a quick overview of project status and metrics.

Ease Of Use

Kissflow's user interface is intuitive but can be complex due to its extensive customization options. New users often face a learning curve, especially in mastering workflow automation and template customization. Navigation is logical, but the organization within the tool can be overwhelming at first. The onboarding process requires some time and investment to fully understand the tool's capabilities.

Customer Support

Kissflow provides good customer support with various channels like documentation, webinars, live chat, and tutorials. However, response times can vary, and some users might find the depth of resources insufficient for more complex issues. The support team is knowledgeable, but there are occasional frustrations regarding turnaround times and the depth of assistance for specific, intricate problems.


Kissflow offers a range of out-of-the-box integrations with popular tools like Google Workspace, Microsoft Office, and various CRM and ERP systems. These integrations allow for smoother workflow between different platforms. It also provides an API, enabling custom integrations to extend Kissflow's capabilities further. Users can leverage these integrations and add-ons to enhance productivity and ensure easy data flow between Kissflow and other tools they use.

Kissflow Pricing

  • Basic Plan: $10/user/month. This plan offers essential project management features suitable for small teams.
  • Advanced Plan: $20/user/month. This includes more advanced features like extensive workflow automation and analytics.
  • Enterprise Plan: Pricing upon request. Tailored for large organizations, this plan includes all features with premium support and customization options.

Kissflow: Best Use Cases

Who Would Be A Good Fit For Kissflow?

In my view, Kissflow is particularly suited for:

  • Process-Driven Teams: Organizations with a strong focus on streamlining and optimizing various business processes find Kissflow's customizable workflows and integrated process management tools highly beneficial.
  • Data-Driven Companies: Businesses that rely on robust analytics for decision-making appreciate Kissflow's advanced reporting and data visualization features.
  • Medium to Large Businesses: The platform's scalability and ability to handle complex workflow structures make it ideal for medium to large businesses.
  • Industries such as IT, Manufacturing, and Services: These sectors often deal with complex projects and processes, making Kissflow's tailored workflow management and process optimization features particularly valuable.

Who Would Be A Bad Fit For Kissflow?

On the other hand, Kissflow might not be the best fit for:

  • Small Startups or Teams: Small startups or teams with simple project management needs might find Kissflow's extensive features and customization options overwhelming.
  • Businesses Needing Basic Tools: Organizations that need straightforward, basic project management tools without the complexity of extensive customization or integrated process management.
  • Mobile-First Users: Teams that heavily depend on mobile functionality might not be fully satisfied with Kissflow's mobile app experience, which is less comprehensive than its desktop version.

Kissflow Workflow Management FAQs

Here are some answers to frequently asked questions you may have about Kissflow.

What is Kissflow primarily used for?

Kissflow is used for streamlining workflow and task management, combining project management with process management to cater to a variety of business needs.

Can Kissflow be customized to fit specific business processes?

Yes, one of Kissflow’s key strengths is its highly customizable workflows, allowing users to tailor the software to their specific business processes and project requirements.

Is Kissflow suitable for large enterprises?

Yes, Kissflow is well-suited for medium to large businesses, offering scalability and the ability to handle complex workflow structures.

How does Kissflow support data-driven decision-making?

Kissflow provides advanced reporting and analytics features, offering detailed insights into project performance and team productivity, which supports data-driven decision-making.

What industries benefit most from using Kissflow?

Industries such as IT, manufacturing, and services, which often deal with complex projects and processes, find Kissflow’s tailored workflow management and process optimization features particularly valuable.

Does Kissflow offer integrations with other tools?

Yes, Kissflow offers smooth integrations with a wide range of other tools and platforms, enhancing its utility in diverse IT ecosystems.

Is there a mobile version of Kissflow available?

Yes, Kissflow offers a mobile app, though the mobile experience is not as robust as the desktop version.

What is the learning curve like for new Kissflow users?

Kissflow can have a steep learning curve, especially in mastering its extensive customization options and advanced features.

Kissflow Company Overview & History

Kissflow, founded in 2012 in Chennai, India, specializes in workflow management and task automation software, targeting a diverse clientele across industries like IT, manufacturing, and services. As a private technology company, it focuses on streamlining business processes and improving collaboration.

Led by founder and CEO Suresh Sambandam, Kissflow has grown from a workflow automation tool into a comprehensive digital workplace platform. Its mission centers on enhancing productivity and operational efficiency for organizations of all sizes, with a significant global presence and recognition in the tech industry.

Kissflow Summary: The Bottom Line

In reviewing Kissflow, I find it distinct in the landscape of project management tools. Its standout feature is the deep customization of workflows, allowing users to intricately tailor processes to specific project needs, a level of personalization not commonly seen in other software. This customization extends to both project and process management, offering a unique blend that caters to businesses focusing on streamlining and optimizing their operations.

Kissflow's reporting and analytics capabilities are also notably advanced, providing comprehensive insights that aid in data-driven decision-making. These features, combined with its ease of integration with other tools, make Kissflow a robust choice for medium to large businesses seeking a versatile and in-depth project management solution.

Alternatives to Kissflow

  • Asana: Often chosen for its user-friendly interface and strong collaboration features. It's particularly better for teams that prioritize ease of use and easy team communication in their project management tool.
  • Trello: Stands out for its simplicity and visually intuitive Kanban-style boards. It's a better option for individuals or teams looking for a straightforward, visually-driven project management approach.
  • Preferred for its high customizability and diverse set of integrations. It's a more suitable choice for teams needing a highly adaptable platform with extensive integration capabilities.


In summary, Kissflow is a strong choice for medium to large businesses needing customizable workflows and integrated process management. Its advanced reporting is a significant advantage, though the complexity may not suit smaller teams or simple project needs. I invite you to share your experiences with Kissflow or similar tools, as your insights can help others in their decision-making process.

Galen Low
By Galen Low

Galen is a digital project manager with over 10 years of experience shaping and delivering human-centered digital transformation initiatives in government, healthcare, transit, and retail. He is a digital project management nerd, a cultivator of highly collaborative teams, and an impulsive sharer of knowledge. He's also the co-founder of The Digital Project Manager and host of The DPM Podcast.