Next Matter Review: Pros, Cons, Features & Pricing
Next Matter is a resource management software for teams that need to turn repeatable, multi-step operations into structured workflows with clear ownership at every stage. I'd consider it if your team runs high-volume processes across multiple roles and handoffs. If you've tried Asana and found it too task-and-project-focused to handle the nuances of ongoing operational work, Next Matter gives you more precise control over how processes get defined, assigned, and completed—step by step, every time.
Next Matter Evaluation Summary
- From $7,500/month
- Free demo available
Why You Can Trust Us
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
Next Matter Overview
Next Matter empowers your team with intuitive process automation, setting it apart with its focus on operational efficiency and flexibility.
pros
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Automates complex workflows, making your team's processes more efficient.
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Offers a user-friendly interface that's easy for your team to navigate.
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Provides strong customer support that quickly addresses your team's needs.
cons
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Limited customization options may restrict your team's flexibility.
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Some users find the initial setup process to be time-consuming.
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Advanced features might require a learning curve for your team.
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Celoxis
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.5 -
Smartsheet
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.5 -
Accelo
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.4
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Task Automation
This feature allows your team to automate repetitive tasks, freeing up time for more strategic work. You can set up workflows that automatically trigger actions based on specific conditions.
Workflow Management
Next Matter provides tools for managing and optimizing your team's workflows. It helps you visualize processes and identify bottlenecks, improving overall efficiency.
Collaboration Tools
With built-in collaboration features, your team can easily communicate and coordinate tasks. This ensures everyone stays on the same page and reduces miscommunication.
Document Management
Store and manage your team's documents within the platform, making it easy to access and share important files. This keeps your resources organized and readily available.
Real-Time Tracking
Monitor your team's progress with real-time tracking of tasks and projects. This feature helps you stay informed and make timely decisions.
Reporting and Analytics
Gain insights into your team's performance with detailed reports and analytics. This data helps you make informed decisions and improve future processes.
Ease of Use
Next Matter stands out for its intuitive interface, making it easy for your team to navigate and manage tasks without a steep learning curve. With its drag-and-drop functionality, setting up workflows is straightforward, even for those new to resource management software. Users appreciate how quickly they can adapt the software to their needs, allowing them to focus on their work rather than struggling with complex setups. This ease of use ensures your team can hit the ground running.
Integrations
Integrations include Zendesk, Asana, Google Drive, DocuSign, Google Meet, Google Sheets, Hubspot, Jira, Mailchimp, Microsoft Office Suite, Salesforce, and Slack.
Next Matter Specs
- API
- Approval Workflows
- Batch Permissions & Access
- Compliance Tracking
- Contact Management
- Custom Reports
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Document Management
- External Integrations
- Inventory Tracking
- Marketing Automation
- Notifications
- Process Modeling
- Process Reporting
- Project Management
- Roadmapping
- Sales Automation
- Supplier Management
- Third-Party Plugins/Add-Ons
- Workflow Management
Alternatives to Next Matter
Next Matter FAQs
How does Next Matter handle data security?
Can Next Matter be customized to fit specific workflows?
Is there support available for onboarding new team members?
How does Next Matter improve team collaboration?
Can Next Matter scale with my business?
What kind of customer support can I expect?
How user-friendly is the platform for non-technical users?
Are there any limitations to using Next Matter for specific industries?
What's Next?
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