19 Best Digital Process Automation Software Of 2024
Best Digital Process Automation Software Shortlist
Here's my pick of the 10 best software from the 19 tools reviewed.
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With so many digital process automation software options available, figuring out which is right for you is tough. You want to streamline and automate your business processes but need to figure out which tool is best. I've got you! In this post, I'll make your choice easy, sharing my personal experiences using various automation tools across different industries, with my picks of the best digital process automation software. Digital process automation software automates repetitive tasks and workflows. It boosts efficiency and reduces errors. It solves the pain points of manual processes, inefficiencies, and high error rates.
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Best Digital Process Automation Software Summary
| Tools | Price | |
|---|---|---|
| UiPath | From $420/month | Website |
| Appian | Pricing upon request | Website |
| Blue Prism | Pricing upon request | Website |
| Mendix | From $58/user/month (5 seats included, billed annually) | Website |
| Nintex | Pricing upon request | Website |
| Pega | Pricing upon request | Website |
| OutSystems | From $36,300/user/month (billed annually) | Website |
| Bonitasoft | Pricing upon request | Website |
| Automation Anywhere | Pricing upon request | Website |
| Bizagi | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareHow To Choose Digital Process Automation Software
As you work through your unique software selection process, keep the following points in mind:
- Recognizing the Needs: Before diving into the selection process, define your business goals and objectives. Identify which processes you want to automate and what outcomes you hope to achieve. Understanding your needs will help determine which automation solution aligns best with your objectives.
- Ease of Integration: Process automation is most effective when it seamlessly integrates with your existing systems and tools. Consider whether the solution can easily connect with your CRM, ERP, and other software applications to ensure a smooth transition and avoid costly and time-consuming integration challenges.
- Scalability: As your business grows, your automation needs will evolve. It's essential to choose a solution that can scale with you. Scalability means automation solutions can handle increasing workloads, additional users, and growing data volumes without significant disruptions.
- User-Friendliness: The success of your automation initiative relies on user adoption. An intuitive and user-friendly interface ensures your team can easily use the automation solution. Training and onboarding should be straightforward, and the solution should empower your employees to work more efficiently, rather than adding complexity to their tasks.
- Security and Compliance: Automation involves handling sensitive data and critical business processes. Security should be a top priority when selecting a solution. Look for features such as data encryption, user access controls, and audit trails.
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Wrike
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Hub Planner
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Miro
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.8
Best Digital Process Automation Software Reviews
This section provides an in-depth analysis and overview of various digital process automation software. We will walk through the pros and cons, their features, and their best use cases.
UiPath leverages AI to optimize and automate business processes for mining, task mining, and communications mining. It offers comprehensive robotic process automation to design, deploy, and manage business functions with high efficiency and accuracy.
Why I Picked UiPath: UiPath's Document Understanding combines RPA with AI to extract, interpret, and process data from complex documents, including those with unstructured or semi-structured formats. It supports a wide range of document types, from invoices to contracts, and uses machine learning to improve accuracy over time. This feature is niche because it allows businesses to automate document-centric processes that are traditionally difficult to handle with standard RPA, making it a powerful tool for industries like finance, legal, and insurance where document processing is critical.
Standout Features & Integrations:
Features include AI-powered process mining, task mining, and communications mining, which help identify high-ROI automation opportunities. The platform also offers low-code development, intelligent document processing, and real-time analytics to optimize automation programs at scale.
Integrations include Microsoft, Google Cloud, SAP, Amazon Web Services (AWS), Salesforce, Oracle, ServiceNow, Workday, Slack, and Jira.
Pros and cons
Pros:
- Strong integration with major AI services
- Multi-platform automation capability
- Extensive component library
Cons:
- Resource-heavy orchestration
- Limited-out-of-the-box AI models
Appian is a comprehensive platform that enables organizations to develop and deploy complex business applications, integrating low-code development with powerful automation capabilities.
Why I Picked Appian: Appian provides a low-code environment with its intuitive drag-and-drop interface, allowing users to build and deploy applications without extensive knowledge and reducing development time. It has a unified platform combining process automation, case management, and AI-driven decision-making for managing structured and unstructured processes. Additionally, the platform supports rapid prototyping and iterative development where applications can be continuously refined based on user feedback and changing business conditions.
Standout Features & Integrations:
Features include low-code design, process automation with RPA and AI, and integrated data fabric. These features enable businesses to build applications quickly, automate complex workflows, and unify data across systems for better decision-making.
Integrations include Salesforce, Google, Microsoft SharePoint, DocuSign, AWS, SAP, Oracle, ServiceNow, Workday, and IBM.
Pros and cons
Pros:
- Business process optimization tools
- Rapid prototyping with instant feedback loops
- Unified interface for developers and business users
Cons:
- Resource-intensive for advanced customization and integration
- Limited UI/UX customization
Blue Prism offers enterprise-grade robotic process automation capabilities, enabling organizations to automate repetitive, rule-based tasks with high precision and reliability.
Why I Picked Blue Prism: Blue Prism was designed for scalability, allowing businesses to automate repetitive, rule-based tasks across multiple departments and geographies without compromising performance or reliability. The software can manage thousands of automated processes simultaneously, while maintaining strict security and compliance standards, making it a standout choice for organizations needing large-scale digital transformation initiatives. It leverages AI and machine learning to address more sophisticated workflows and commits to secure automation, including role-based access and audible trails.
Standout Features & Integrations:
Features include a secure and scalable intelligent automation platform, cloud-native capabilities, and various tools like desktop automation, human-digital worker collaboration, and document automation.
Integrations include Salesforce, SAP, Oracle, Microsoft Dynamics, ServiceNow, Workday, Google Cloud, Amazon Web Services, IBM Watson, and UiPath.
Pros and cons
Pros:
- Extensive library of pre-built connectors
- Digital workforce with AI integration
- Centralized management console
Cons:
- Resource and cost-intensive implementation and customization
- Limited AI capabilities without add-ons
Mendix is a low-code application development that leverages AI to simplify and accelerate enterprise app development. It supports full lifecycle management with built-in integration, testing, and monitoring tools.
Why I Picked Mendix: Mendix is highly flexible when it comes to deployment options, offering multi-cloud and hybrid deployment capabilities out-of-the-box. Users can deploy applications on public clouds like AWS, Azure, and Google Cloud, on private clouds, or in hybrid environments. This flexibility is relatively uncommon and gives organizations the freedom to choose the deployment strategy that best fits their specific needs, whether that’s optimizing for cost, performance, or regulatory compliance.
Standout Features & Integrations:
Features include AI-powered development tools that accelerate delivery, a visual IDE for streamlined application development, and robust governance tools for enterprise-level control and compliance.
Integrations include AWS, Red Hat, Snowflake, SAP, Salesforce, Microsoft Azure, Google Cloud, IBM Cloud, Oracle, and ServiceNow.
Pros and cons
Pros:
- Integrated machine learning models
- Multi-experience development
- Low-code and pro-code flexibility
Cons:
- Limited integration with non-Mendix tools
- Complexity in managing large projects
Nintex is a comprehensive platform with powerful automation capabilities that streamlines organizational and business processes and accelerates the automation journey with its workflow templates.
Why I Picked Nintex: Nintex offers an extensive library of pre-built workflow automation templates, covering various common processes like document approvals and employee onboarding. This allows organizations to implement automation solutions quickly and with minimal customizations. Nintex also offers advanced customization options for these templates, ensuring they meet organizational needs. Additionally, it provides an easy-to-use drag-and-drop interface and process mapping and analytics tools, allowing organizations to visualize and analyze their workflows in real-time.
Standout Features & Integrations:
Features include process identification, management, workflow automation, application development, forms automation, RPA, document generation, and analytics. These features collectively offer a powerful suite for managing and automating business processes.
Integrations include Microsoft 365, Salesforce, SharePoint, Adobe Sign, DocuSign, SAP, Oracle, Google Drive, Dropbox, and Box.
Pros and cons
Pros:
- Visual process mapping
- Process automation across hybrid environments
- Extensive library of pre-built connectors
Cons:
- Lack of advanced AI features
- Limited scalability for complex processes
Pega automates complex business processes and customer engagement workflows through its model-driven architecture. It allows users to design, automate, and optimize processes without extensive coding knowledge.
Why I Picked Pega: Pega integrates AI and machine learning directly into the core of its process automation, allowing businesses to make intelligent and data-driven decisions. Pega combines real-time analytics with predictive and adaptive models, allowing businesses to anticipate customer needs and respond proactively. Additionally, it automates customer engagement, using AI to deliver personalized experiences across multiple channels, improving customer satisfaction and driving higher conversion rates.
Standout Features & Integrations:
Features include model-driven architecture for visual process design, advanced customer engagement tools, adaptive and predictive modeling, scalability for large enterprises, dynamic case management, and low-code development capabilities.
Integrations include Salesforce, Microsoft Dynamics, SAP, Oracle, AWS, Google Cloud, IBM, MuleSoft, ServiceNow, and Twilio.
Pros and cons
Pros:
- Integrated knowledge management
- Customizable AI models
- Unified CRM and DPM platform
Cons:
- UI interface creation feature needs improvement
- Limited reporting capabilities
OutSystems is an AI-powered low-code platform that accelerates digital transformation and application development with its highly intuitive visual development environment and scalable and customizable solutions.
Why I Picked OutSystems: Unlike many other low-code platforms that focus primarily on frontend development, OutSystems provides full-stack development capabilities, allowing developers to create both the frontend and backend of applications. This includes the ability to integrate with complex databases, APIs, and enterprise systems, as well as build custom logic and services. The platform's emphasis on enabling end-to-end development within a single environment is unusual in the low-code space and makes it particularly appealing to enterprises that need to build sophisticated, large-scale applications.
Standout Features & Integrations:
Features include AI-assisted development and lifecycle management, a comprehensive GenAI toolset, and pre-built integrations that simplify the development process. OutSystems also offers automated testing, built-in DevOps, and monitoring tools, ensuring a smooth and efficient development experience.
Integrations include Salesforce, SAP, Microsoft Dynamics 365, Oracle, AWS, Azure, Google Cloud, Slack, Twilio, and Jira.
Pros and cons
Pros:
- Hybrid app development
- AI-driven development assistance
- Automated code refactoring
Cons:
- Dependency on platform-specific components
- Limited low-code customization
Bonitasoft is an open-source BPM software that offers extensive customization and flexibility, allowing developers to tailor the platform to specific business needs. It offers tools for process modeling, UI design, and real-time analytics.
Why I Picked Bonitasoft: Bonitasoft focuses on user experience, allowing organizations to create custom user interfaces that are intuitive and aligned with their specific business processes. It has comprehensive process automation that integrates process modeling, workflow automation, and user interface design into a single platform. Its open-source foundation avoids vendor lock-in, ensuring the platform can adapt to new technologies and integrate with emerging standards. Additionally, it connects and orchestrates multiple systems, allowing organizations to modernize their processes while maintaining operations.
Standout Features & Integrations:
Features include process automation, low-code development, and continuous integration and delivery. Bonitasoft excels in providing visual programming and coding tools, making it versatile for different development needs. The platform also supports cloud and on-premise deployments, offering flexibility in implementation.
Integrations include Salesforce, SAP, Oracle, Microsoft Dynamics, Google Drive, Dropbox, Slack, Jira, GitHub, and Jenkins.
Pros and cons
Pros:
- Support hybrid deployment models
- Extensible through APIs
- Full access to source code
Cons:
- Less commercial support
- Technical expertise for setup, customization, and maintenance
Automation Anywhere offers a suite of intelligent automation apps and tools allowing business owners and IT professionals to create bots for automating complex workflows.
Why I Picked Automation Anywhere: IQ Bot for Intelligent Document Processing is a specialized feature that uses AI and machine learning to process semi-structured and unstructured data, such as invoices, emails, and contracts. Unlike many competitors that focus solely on structured data, IQ Bot can learn from its interactions with data, improving accuracy over time. This ability to handle complex, document-centric processes makes Automation Anywhere particularly strong in environments with a high volume of diverse document types.
Standout features & integrations:
Features include AI Agent Studio for building custom AI agents, Automator AI for accelerating the automation lifecycle, and a cloud-native platform that supports scalability and security. The platform also offers tools for process discovery, automation workspace, and citizen development.
Integrations include Google Cloud, Amazon Web Services, Salesforce, Workday, Genesys, Microsoft Azure, SAP, Oracle, ServiceNow, and IBM Watson.
Pros and cons
Pros:
- Cognitive automation capabilities
- Support for complex multi-system processes
- Extensive marketplace for pre-built bots
Cons:
- Performance issues with high-volume tasks
- Limited customization for pre-built bots
Bizagi is a tool that connects people, processes, systems, bots, and data across organizations, providing end-to-end visibility and efficient task management.
Why I Picked Bizagi: Bizagi’s model-driven platform allows businesses to map out and automate processes with minimal coding. It can create and manage a unified digital business platform that provides end-to-end visibility and control over enterprise processes, making it a strong tool for enterprises with complex organizational structures and global operations. Bizagi offers advanced process analytics for performance monitoring, supports dynamic case management for cases requiring flexibility, and can handle structured and unstructured processes.
Standout Features & Integrations:
Features include AI-powered end-to-end automation, low-code development for rapid application creation, and comprehensive governance to ensure regulation compliance. Bizagi's platform also offers process mining and simulation to optimize business processes.
Integrations include SAP, Salesforce, Microsoft Dynamics, Oracle, ServiceNow, AWS, Google Cloud, IBM, Azure, and Slack.
Pros and cons
Pros:
- Hybrid cloud deployment options
- Comprehensive process orchestration
- Strong support for process collaboration
Cons:
- Costly customization and maintenance
- Complex integration setup
Other Digital Process Automation Software
Below is a list of additional digital process automation software that we shortlisted, but did not make it to the top list. Worth checking them out.
- ServiceNow
Best for integrated risk management (IRM)
- IBM Business Automation Workflow
Best for integrated BPM and case management
- Kissflow
Best for good workflow automation
- WorkFusion
Best for good intelligent automation
- Camunda
Best for good BPMN 2.0 support
- Flowforma
Best for good process management in Microsoft 365
- Signavio
Best for good collaborative process design
- Tibco
Best for good data integration capabilities
- AuraQuantic
Best for business intelligence & reporting
Digital Process Automation Software Selection Criteria
Selecting business process automation software involves evaluating functionality and meeting specific use cases that matter most. Criteria relate to software buyer needs, pain points, and intended use.
Core Functionality (25% of total score):
- Automates tasks, processes, or sequences of actions without manual intervention
- Integrates with other systems, platforms, applications, and databases that the organization already uses
- A user-friendly interface with easy and intuitive navigation for users of all skill levels
- Can grow as the business evolves and handle the increased number of users, larger data volumes, and more complex processes
- Collects, analyzes, and presents the data generated by the software, allowing organizations to gain insights into their operations and track metrics
Additional Standout Features (25% of total score):
- Integrates with various tools, platforms, and systems crucial for organizations that rely on complex tech stack
- Leverages AI and machine learning to automate complex tasks, provide predictive insights, and improve decision-making
- Allows customizable dashboards to personalize the display of key metrics, data, and tools
- A fully functional mobile app to perform tasks on the go
- Enable multiple users to work on tasks, documents, or projects within the software
Usability (10% of total score):
- An intuitive navigation design for users to quickly locate features, tools, and information
- Drag-and-drop functionality that simplifies complex actions and makes the software more accessible
- A customizable user interface that allows users to modify the appearance and layout of the software to preferences and needs
- Role-based access control that assigns different levels of access and permissions
- General ease of use and quality-of-life considerations for UX/UI
Onboarding (10% of total score):
- Availability of training videos that guide users through various aspects of the software
- Interactive product tours for guided experience to help users understand its features and functionalities
- Pre-built templates, frameworks, or designs that users can customize and use as a starting point for their projects
- Chatbots to answer common questions and guide users through troubleshooting steps
- Webinars that provide comprehensive instructions on specific aspects of the software
Customer Support (10% of total score):
- 24/7 support availability for users to access customer support services at any time of the day
- Offers multiple support channels (email, phone, chat) to ensure that users can choose the method of communication
- Dedicated account managers to handle the needs and concerns of particular customers or accounts
- A comprehensive knowledge base of articles, FAQs, guides, and tutorials that provides users with information on how to use the software
Value for Price (10% of total score):
- Competitive pricing to attract price-sensitive customers by comparing options based on costs and features
- Transparent pricing models without hidden fees and unexpected charges
- Flexible subscription plans that allow customers to choose from various levels of service or features based on needs and budget
- Availability of a free trial by offering potential customers the opportunity to use the product or service at no cost for a limited time
- A cost-benefit analysis that helps customers determine whether the investment is worthwhile
Customer Reviews (10% of total score):
- High satisfaction ratings indicate that the product meets or exceeds their expectations in terms of performance and value
- Positive feedback suggests that the software is well-designed and easily adaptable
- Positive comments indicate that users feel supported and valued, which can enhance their overall experience with the product
- Positive testimonials show the software’s effectiveness, helping buyers understand the tangible benefits they might expect from the product
Trends For Digital Process Automation Software In 2024
Digital process automation software is evolving rapidly. Here are some key trends to watch lately.
- AI-Driven Automation: AI-driven automation is becoming more prevalent. It allows for more intelligent decision-making and reduces manual intervention, increasing efficiency, and accuracy.
- Low-Code Platforms: Low-code, no-code platforms are gaining traction. They enable users to create applications with minimal coding knowledge. This democratizes software development and speeds up deployment.
- Hyperautomation: Hyperautomation combines multiple technologies to automate complex processes. It integrates artificial intelligence, machine learning, and robotic process automation. This trend is significant for its potential to handle end-to-end business processes.
- Process Mining: Process mining uses data to analyze and improve workflows. It provides insights into inefficiencies and bottlenecks. This trend is crucial for optimizing business operations.
- Integration with IoT: Integration with IoT devices is on the rise. It allows for real-time data collection and process automation. This trend is interesting because it connects the physical and digital worlds.
Digital process automation software continues to advance, offering new opportunities for businesses.
What Is Digital Process Automation Software?
Digital process automation software is a tool that automates business processes to improve efficiency and accuracy. Organizations use it to streamline workflow management, reduce manual tasks, and ensure consistency in operations.
The primary components of any digital process automation platform include workflow automation software, process modeling, and integration capabilities. These elements work together to automate repetitive tasks, model complex processes, and integrate with other systems to provide a cohesive operational framework.
Features Of Digital Process Automation Software
Digital process automation software is essential for businesses looking to streamline their operations and improve efficiency. Here are the most important features to look for in digital process automation software:
- Workflow Automation Tool: This feature allows you to automate repetitive tasks and processes, ensuring consistency and efficiency in your operations.
- Integration Capabilities: The software should integrate seamlessly with your existing systems and applications, enabling smooth data flow and communication across different platforms.
- User-Friendly Interface: A simple and intuitive interface makes it easy for users to navigate and utilize the software without extensive training.
- Scalability: The software should be able to grow with your business, accommodating increasing workloads and more complex processes as needed.
- Customizability: The ability to customize workflows and processes to fit your specific business needs is crucial for maximizing the software's effectiveness.
- Real-Time Analytics: Access to real-time data and analytics helps you make informed decisions and monitor the performance of your automated processes.
- Security Features: Robust security measures protect your sensitive data and ensure compliance with industry regulations.
- Mobile Access: Mobile access allows you to manage and monitor your automated processes from anywhere, providing flexibility and convenience.
- Collaboration Tools: Features that facilitate collaboration among team members enhance communication and coordination, leading to more efficient workflows.
- Customer Support: Reliable customer support ensures that any issues or questions are promptly addressed, minimizing downtime and disruptions.
Choosing the right digital process automation software with these features will help you optimize your business processes, improve productivity, and achieve your goals more effectively.
Benefits Of Digital Process Automation Software
Digital process automation (DPA) software is transforming how businesses operate by streamlining workflows, reducing manual tasks, and enhancing overall efficiency. Below are five primary benefits of digital process automation software for users and organizations.
- Increased Efficiency: By automating repetitive tasks, DPA software allows employees to focus on more strategic activities, increasing productivity and efficiency.
- Cost Savings: Automating processes reduces the need for manual labor and minimizes errors, leading to significant cost savings in terms of both time and resources.
- Improved Accuracy: DPA software ensures that tasks are completed consistently and accurately, reducing the risk of human error and enhancing the quality of outputs.
- Enhanced Compliance: With built-in compliance features, DPA software helps organizations adhere to industry regulations and standards, reducing the risk of non-compliance and associated penalties.
- Better Customer Experience: By streamlining processes and reducing turnaround times, DPA software enables organizations to respond more quickly to customer needs, improving overall customer satisfaction.
Investing in digital process automation software can benefit businesses looking to optimize their operations and stay ahead in a competitive market. By leveraging the power of automation, organizations can achieve greater efficiency, cost savings, accuracy, compliance, and customer satisfaction.
Costs And Pricing Of Digital Process Automation Software
This section provides an estimate of average digital process automation software plans and costs. The pricing varies based on the plan type and the features offered.
Plan Comparison Table for Digital Process Automation Software
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic workflow automation, limited integrations, basic reporting and analytics |
| Personal Plan | $10 - $50 per month | Advanced workflow automation, more integrations, enhanced reporting and analytics |
| Business Plan | $50 - $200 per month | Full workflow automation, extensive integrations, real-time monitoring, advanced security and compliance, low-code development tools |
| Enterprise Plan | $200 - $500+ per month | Customizable workflows, unlimited integrations, AI and machine learning capabilities, comprehensive reporting and analytics, enterprise-grade security and compliance, dedicated support |
FAQs About Digital Process Automation Software
Here are some commonly asked questions I’ve received about digital process automation software.
How do I integrate digital process automation software with my existing systems?
Integrating digital process automation software with existing systems typically involves using APIs (Application Programming Interfaces) to enable communication between different software applications. Most digital process automation tools offer built-in connectors for popular enterprise systems like ERP, CRM, and HRM. Additionally, middleware solutions can be employed to facilitate integration where direct connectors are not available.
What are the best practices for scaling digital process automation across an organization?
To scale digital process automation effectively, start with a pilot project to demonstrate value and gather insights. Develop a clear roadmap that includes prioritizing processes based on impact and complexity. Ensure stakeholder buy-in and provide adequate training and support. Regularly review and optimize automated processes to adapt to changing business needs.
How do I measure the ROI of digital process automation software?
Measuring the ROI of cloud-based process automation management software involves tracking key performance indicators (KPIs) such as process cycle time, error rates, and cost savings. Compare these metrics before and after implementation to quantify improvements. Additionally, consider qualitative benefits like employee satisfaction and customer experience enhancements.
What security measures should be in place when using digital process automation software?
Security measures for digital process automation software should include data management, data encryption, user authentication, and access controls. Regular security audits and compliance with industry standards (e.g., GDPR, HIPAA) are essential. Implementing role-based access ensures that only authorized personnel can access sensitive information.
How do I handle exceptions and errors in automated processes?
Handling exceptions and errors in automated processes requires setting up robust error-handling mechanisms. This can include automated alerts, logging errors for review, and creating fallback procedures. Regularly monitoring and analyzing error logs helps identify recurring issues and improve process reliability.
Can digital process automation software be customized to fit specific business needs?
Yes, most digital process automation software offers customization options to fit specific business needs. This can include custom workflows, user interfaces, and integration with unique business systems. Working with a vendor or a skilled in-house development team can help tailor the software to meet your organization’s requirements.
What are the common challenges faced during the implementation of digital process automation software?
Common challenges during implementation include resistance to change, lack of clear objectives, and inadequate training. Address these challenges by involving stakeholders early, setting clear goals, and providing comprehensive training and support. Additionally, ensure that the chosen software aligns with your organization’s technical infrastructure and business processes.
How often should automated processes be reviewed and updated?
Automated processes should be reviewed and updated regularly to ensure they remain effective and aligned with business goals. A quarterly review is a good starting point, but the frequency may vary based on the complexity and criticality of the processes. Continuous monitoring and feedback loops can help identify areas for continuous improvement and ensure ongoing optimization.
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