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If you're looking to streamline resource allocation and enhance project transparency, it's important to find a tool that matches your specific needs, and choosing the right IT resource management software can be overwhelming.

With my experience in digital project management, I can ease this process and help you select software that optimizes resource placement. Here are some of my top choices for the best IT resource management software.

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Best IT Resource Management Software Summary

Tools Price
Kantata Pricing upon request
Microsoft Project From $10/user/month (billed annually)
SolarWinds Service Desk From $19/user/month (billed annually)
ServiceNow Pricing upon request
BMC Helix ITSM Pricing upon request
Ivanti IT Asset Management Pricing upon request
Resource Guru From $4.16/user/month (billed annually)
Celoxis From $25/user/month (billed annually)
Silverbucket From $9.50/user/month (billed annually)
Runn From $10/user/month (billed annually)
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How to Choose IT Resource Management Software

As you work through your unique software selection process, keep the following points in mind:

  • Scalability: As your business grows, so do your IT resource management needs. Select software that can handle an increase in users, projects, and data without compromising performance. 
  • Integration Capabilities: Your IT resource management software should work well with other tools you already use. Look for software that can integrate with your existing systems, such as CRM, ERP, or accounting software, to avoid data silos and ensure a smooth workflow. 
  • Customization: Every organization has unique processes and requirements. Choose software that allows for customization to fit your specific workflows and reporting needs. A company with a complex project approval process will need software that can be tailored to accommodate these steps and provide the necessary documentation trails.
  • User-Friendly Interface: The software should be easy to use to encourage adoption among your team members. A user-friendly interface can reduce training time and help your team to be more productive quickly. 
  • Support and Training: Ensure that the software provider offers comprehensive support and training options. This is crucial for troubleshooting issues and getting the most out of your software. 

Best IT Resource Management Software Reviews

Finding the right IT resource management software is essential for optimizing your team’s workload and efficiently allocating resources across projects. Below are my reviews of the best IT resource management tools available to help you make an informed decision to streamline your operations and enhance productivity.

Best for resource utilization visibility

  • Pricing upon request
Visit Website
Rating: 4.1/5

Kantata is a resource and project management software designed for a wide range of industries, including IT teams. It offers features for resource planning, financial management, and project forecasting.

Why I picked Kantata:

I like its advanced scheduling capabilities, which allow for precise planning and allocation of resources, ensuring that IT teams can enlist the right skills for the right tasks. Additionally, Kantata offers real-time visibility into resource utilization, helping IT managers make informed decisions and optimize their workforce. The software's robust analytics and reporting tools further support data-driven decision-making, making it an invaluable asset for managing complex IT projects.

Standout features & integrations:

Features include an intuitive user interface, which simplifies the process of resource management, and advanced forecasting tools that predict future resource needs based on historical data and current project trends. Additionally, Kantata provides robust time-tracking capabilities, allowing for accurate billing and project costing. 

Integrations include Microsoft Office 365, Google Workspace, Jira, Trello, Slack, Salesforce, HubSpot, Asana, Smartsheet, QuickBooks, Xero, and many more.

Pros and cons

Pros:

  • Gantt charts for project planning
  • Resource allocation features
  • Robust, customizable reporting capabilities

Cons:

  • May take time to learn the platform
  • Approval workflows could be more flexible

Best for comprehensive project management and collaboration

  • 30-day free trial
  • From $10/user/month (billed annually)
Visit Website
Rating: 4.7/5

Microsoft Project includes tools for scheduling work, allocating resources, and tracking progress, allowing IT teams to maximize resource usage and project outcomes.

Why I picked Microsoft Project:

Microsoft Project stands out for its ability to handle a wide array of project management tasks effectively. It’s different from other project management tools due to its in-depth metrics and breadth of features. The software offers a full suite of tools that enable meticulous planning, and resource management, and facilitate communication among team members.

Standout features & integrations:

Features include automatic task and timeline adjustements based on available resource changes. Additionally, its business intelligence capabilities allow for the creation of detailed, interactive dashboards that provide insights into project health and progress.

Integrations include Microsoft Teams, Power BI, Microsoft 365, OneDrive, SharePoint, Skype for Business, Microsoft Power Platform, Microsoft Azure, Dynamics 365, and Excel.

Pros and cons

Pros:

  • Advanced business intelligence tools for project analytics
  • Strong integration with Microsoft Teams for team collaboration
  • Wide range of project management functionalities

Cons:

  • Complex interface
  • May be resource-intensive

Best for ITIL-ready service automation

  • 30-day free trial
  • From $19/user/month (billed annually)
Visit Website
Rating: 4.4/5

SolarWinds Service Desk includes incident management, change management, asset management, and other ITIL-compliant features to assist enterprises maximize resource allocation and service efficiency.

Why I picked SolarWinds Service Desk:

SolarWinds Service Desk offers a unified platform that combines observability and service management, which is unique in the industry. It also provides a full ITIL suite paired with customizable automation, which is essential for modern IT service management. SolarWinds Service Desk not only adheres to ITIL best practices but also allows for automated asset discovery and real-time impact analysis on technology and services.

Standout features & integrations:

Features include incident management, a self-service portal, IT asset management, change management, and a service catalog. Additionally, it supports internationalization and localization, hardware inventory management, and benchmarking capabilities. 

Integrations include Dameware Remote Everywhere, SolarWinds Orion Platform, Jira, Google Apps, Zendesk, Slack, Microsoft Teams, Zapier, NMAP, LogMeIn Central, TeamViewer, Harvest, GoToAssist, Google Analytics, Dropbox, Microsoft SCCM, Microsoft Azure, VMware vCenter, LogMeIn Rescue, and Amazon Web Services.

Pros and cons

Pros:

  • Free trial available to evaluate the software
  • Comprehensive feature set for IT service management
  • Full ITIL suite with customizable automation

Cons:

  • Limited customization options in the Team tier
  • Additional costs for asset management features

Best for AI-driven digital workflows

  • Free demo available
  • Pricing upon request
Visit Website
Rating: 4.3/5

ServiceNow centralizes and automates service management procedures, streamlining workflow and improving resource allocation.

Why I picked ServiceNow:

ServiceNow’s remarkable integration of AI and digital workflows sets it apart from competing IT resource management tools. Its capacity to automate difficult operations while also providing insightful insights is unsurpassed. ServiceNow effectively harnesses data, allowing AI to boost productivity and decision-making throughout the company.

Standout features & integrations:

Features include AI-powered tools for various roles within an organization, which expedite issue resolution and elevate productivity. The platform also boasts generative AI, predictive AIOps, and automation discovery to refine workflows. 

Integrations include Nagios, SolarWinds, Microsoft Service Center, JIRA, Service Desk, Zendesk, Oracle CX, SAP ERP, and Ivanti.

Pros and cons

Pros:

  • Scalable solutions for different business sizes
  • Generative AI for enhanced productivity
  • AI-driven workflows for various business areas

Cons:

  • Possible learning curve due to the platform's extensive features
  • Potential delays due to custom quote requirement

Best for cognitive service management

  • Pricing upon request

BMC Helix ITSM improves incident management, change management, and asset management, allowing enterprises to improve efficiency and reduce downtime with a centralized platform.

Why I picked BMC Helix ITSM:

BMC Helix ITSM incorporates AI and machine learning to automate mundane chores, recognize patterns, and make smart recommendations, enhancing service management procedures. Its cloud-based architecture ensures flexibility and scalability, enabling organizations to adapt quickly to changing IT demands and improving overall operational efficiency.

Standout features & integrations:

Features include AI-driven service management, a multi-cloud service management capability, and a digital workplace for a modern self-service experience. It also offers a configuration management database (CMDB) and tools for managing service requests and service levels.

Integrations include BMC Discovery, BMC Remedyforce, Salesforce, Microsoft System Center Configuration Manager, JIRA, Splunk, SolarWinds, ServiceNow, Microsoft Active Directory, and Amazon Web Services.

Pros and cons

Pros:

  • Modern digital workplace for self-service
  • Multi-cloud service management capabilities
  • Predictive service management with AI

Cons:

  • Can lead to performance overhead for organizations with limited IT infrastructure
  • Potential complexity for new users due to advanced features

Best for strategic IT asset optimization

  • Pricing upon request

Ivanti IT Asset Management offers complete inventory management, license optimization, and cost control tools, enabling IT departments to make informed decisions and assure compliance while reducing expenses.

Why I picked Ivanti IT Asset Management:

IT Asset Management’s ability to provide total visibility and control over assets makes it distinct in the realm of strategic IT asset optimization. It empowers organizations to move from reactive to proactive IT asset management, ensuring assets are efficiently managed and optimized throughout their lifecycle.

Standout features & integrations:

Features include lifecycle tracking, an asset repository, a product catalog, cost and contract visibility, barcode scanning, vendor management, and cloud-based hosting. It also provides IT reporting and automation capabilities.

Integrations include Ivanti Neurons, ServiceNow, Microsoft System Center Configuration Manager, VMware, Microsoft Active Directory, Salesforce, Oracle, Splunk, IBM BigFix, and Amazon Web Services.

Pros and cons

Pros:

  • Strategic optimization capabilities
  • Configurable lifecycle management
  • Comprehensive asset visibility

Cons:

  • Potential learning curve for new users
  • May require more time to configure and implement

Best for flexible scheduling and value for money

  • 30-day free trial available
  • From $4.16/user/month (billed annually)
Visit Website
Rating: 4.7/5

Resource Guru provides simple solutions for managing team availability, project schedules, and resource consumption, allowing firms to manage their IT resources and increase project efficiency.

Why I picked Resource Guru:

Resource Guru offers flexible scheduling options at a cost-effective price, which is particularly beneficial for teams with variable demands and budget constraints. It enables individuals to adjust their schedules with ease, ensuring that resources are utilized efficiently without a significant financial investment.

Standout features & integrations:

Features include a simple drag-and-drop scheduling interface, visibility into team availability, leave management, and insightful reporting tools. These features are crucial for maintaining a clear overview of resource allocation, dependencies, and project timelines.

Integrations include Google Calendar, iCal, Outlook, Slack, Zapier, Jira, ServiceNow, Excel, Microsoft Project, and Zendesk.

Pros and cons

Pros:

  • A broad range of integrations with popular productivity tools
  • Affordable pricing structure with a free trial available
  • Flexible and easy-to-use scheduling interface

Cons:

  • Limited customer support options in the lower-tier plans
  • Annual billing may not be suitable for all budgets

Best for project portfolio balance and ease of use

  • 14-day free trial + free demo available
  • From $25/user/month (billed annually)
Visit Website
Rating: 4.5/5

Celoxis allows businesses to efficiently allocate resources, manage workflows, and track project progress.

Why I picked Celoxis:

Celoxis effectively balances sophisticated project management capabilities with an intuitive user experience. It differentiates itself from other tools by offering a comprehensive suite of features without compromising on ease of use. Celoxis’ ability to provide detailed analytics and customizable dashboards are crucial for managing multiple projects efficiently.

Standout features & integrations:

Features include advanced scheduling, interactive Gantt charts, resource management, timesheets, expense tracking, project request tracking, and an integrated project financials module. 

Integrations include Microsoft Project, Excel, Salesforce, QuickBooks, Google Drive, JIRA, Slack, Trello, Zendesk, and Quickbooks.

Pros and cons

Pros:

  • Customizable dashboards and reports for better project oversight
  • User-friendly interface that simplifies the user experience
  • Advanced project management features that cater to complex needs

Cons:

  • Minimum user requirement
  • Custom pricing may be required for specific needs

Best for project workload planning and profitability prediction

  • 30-day free trial
  • From $9.50/user/month (billed annually)
Visit Website
Rating: 4.4/5

SilverBucket offers tools for resource planning, forecasting, and scheduling, enabling teams to optimize resource use and project success.

Why I picked Silverbucket:

Silverbucket offers a specialized solution for project-based organizations seeking to manage their resources effectively. Its unique feature is the ability to forecast project profitability, which distinguishes it from other resource management software. Silverbucket is best for project workload planning and profitability prediction because of its targeted functionality that aids firms in anticipating project demands and financial outcomes.

Standout features & integrations:

Features include detailed resource planning, project portfolio management, and forecasting capabilities. These features are crucial for organizations to align their workforce with project needs and financial objectives.

Integrations include Microsoft Project, Jira, Microsoft Excel, Slack, Google Calendar, Quickbooks, Trello, Asana, and Zapier.

Pros and cons

Pros:

  • Offers a 30-day free trial without requiring a credit card
  • Detailed resource and portfolio management features
  • Specialized in project workload and profitability forecasting

Cons:

  • Niche focus that may not be suitable for all businesses
  • Limited customization options

Best for real-time resource planning and project tracking

  • Free trial + free version available
  • From $10/user/month (billed annually)
Visit Website
Rating: 3.7/5

Runn's tools for resource scheduling, capacity planning, and project tracking enable IT teams to improve resource allocation and productivity.

Why I picked Runn:

I chose Runn for its dynamic approach to managing digital projects. Its focus on real-time data and planning differentiates it from other resource management software. Runn allows teams to adapt quickly to changes and maintain up-to-date project timelines.

Standout features & integrations:

Features include real-time dashboards, capacity planning, forecasting, time tracking, and reporting. These tools are crucial for maintaining project health and ensuring resources are allocated effectively.

Integrations include Clockify, Trello, WorkflowMax, QuickBooks Online, Xero, Google Calendar, Outlook Calendar, Harvest, Zapier, and API access for custom integrations.

Pros and cons

Pros:

  • Wide range of integrations with other productivity tools
  • Comprehensive forecasting and reporting capabilities
  • Real-time updates on resource allocation and project status

Cons:

  • Advanced features may necessitate additional training for higher utilization rates
  • Initial setup may require time investment

Other IT Resource Management Software to Consider

Below is a list of additional IT resource management software that were shortlisted. While they didn’t make the top of the list, these softwares are still valuable and well worth further research.

If you still haven't found what you're looking for here, check out these other related tools that we've tested and evaluated:

Selection Criteria for IT Resource Management Software 

Selecting the right IT resource management software involves considering both general functionality for common use cases and the specific needs of the buyer. It's essential that the software addresses pain points and is tailored to the intended tasks. 

Drawing from personal testing and research, I've established criteria that prioritize the most relevant features and capabilities.

Core Functionality (25% of Total Weighting Score): 

  • Centralized asset tracking
  • Real-time resource allocation and forecasting
  • Detailed reporting and analytics
  • Automated workflow management
  • Integration with other business systems

Additional Standout Features (25% of Total Weighting Score):

  • Identification of innovative features that set a product apart from competitors
  • Examples of tools that incorporate cutting-edge technology or unique approaches to resource management
  • Evaluation of how these features contribute to more efficient and effective resource management

Usability (10% of Total Weighting Score):

  • Balance between powerful features and user-friendly interface
  • Design aesthetic that promotes ease of use
  • Intuitive navigation and interaction, such as drag-and-drop scheduling

Onboarding (10% of Total Weighting Score):

  • Assessment of resources provided for new users to learn the system, such as training videos and templates
  • Evaluation of interactive elements like product tours and chatbots that facilitate user engagement from the start
  • Consideration of the overall ease with which a new user can adopt and find value in the software

Customer Support (10% of Total Weighting Score):

  • Comparison of the availability and responsiveness of support teams
  • Range of support options, including live chat, email, and phone support
  • Quality of the knowledge base and other self-service resources

Value For Money (10% of Total Weighting Score):

  • Analysis of pricing structures in relation to the features and benefits offered
  • Consideration of the total cost of ownership, including any additional fees for upgrades or support
  • Comparison with similar products in the market to ensure competitive pricing

Customer Reviews (10% of Total Weighting Score):

  • Examination of feedback from a broad user base to gauge satisfaction levels
  • Attention to recurring themes in reviews that may indicate systemic issues or strengths
  • Assessment of the credibility and consistency of positive and negative reviews

Here are some trends I've noticed about IT resource management software, indicating its evolving nature and shaping its future. I researched numerous product updates, press announcements, and release logs to extract the most important insights.

  • Integration with Remote Work Environments: Remote work demands are driving IT resource management tools to integrate with virtual workspaces. This trend allows for centralized control of resources across distributed teams. It's important for maintaining productivity in a remote-first business landscape.
  • Emphasis on Cybersecurity Features: Cybersecurity is becoming a core component of IT resource management software. Enhanced security protocols are being embedded to protect against increasing cyber threats. This trend is crucial for safeguarding organizational assets in a digital ecosystem.
  • AI and Machine Learning for Predictive Analytics: Artificial intelligence and machine learning are being leveraged for predictive analytics in resource management. These technologies forecast resource needs and optimize allocation. Their use is interesting for its potential to preemptively address IT challenges.
  • User-Centric Design for Better Usability:There's a shift towards user-centric design in IT resource management software. This approach prioritizes intuitive interfaces and personalized user experiences. It's important for improving adoption rates and operational efficiency.
  • Sustainability Analytics: Sustainability analytics are being integrated into IT resource management tools. This feature helps organizations monitor and reduce their carbon footprint. It's progressive for aligning IT practices with environmental sustainability goals.

What is IT Resource Management Software?

IT resource management software is a digital tool aimed at helping organizations efficiently manage their resources. It aligns resource allocation with project demands and timelines, ensuring personnel, equipment, and materials are available as needed for project completion within budget and on schedule. 

With components like resource scheduling, demand forecasting, and utilization tracking, IT resource management software provides a comprehensive view of resource availability and constraints, enabling informed decision-making and proactive resource management across projects.

Features of IT Resource Management Software

Choosing the right IT resource management software is a strategic decision that can have a lasting impact on the efficiency and success of your organization. Each feature plays a specific role in enhancing the management of your IT resources, and together, they provide a comprehensive toolset for managing complex IT environments. 

Remember, the goal is to find software that not only fits your current needs but also has the flexibility to grow with your organization. Here are the top features to look for:

  • Resource Allocation and Scheduling: This feature allows for the efficient assignment of tasks and resources. It's vital for ensuring that the right resources are working on the right tasks at the right time, which can greatly affect project outcomes.
  • Time Tracking and Reporting: This provides visibility into how much time is spent on specific tasks and projects.
  • Skill Tracking: Knowing the skills and competencies of your resources ensures that you can assign tasks to the most qualified individuals. This feature is important for maximizing the effectiveness of your workforce.
  • Capacity Management and Planning: This helps predict the availability of resources and plan for future projects. It's important for maintaining a balance between workload and resource availability to avoid overallocation.
  • Financial Management: Monitoring the costs associated with resources is crucial for budgeting and financial planning. It helps keep projects within budget and improves overall financial performance.
  • Collaboration Tools: These tools facilitate communication and teamwork among resources. They are important for maintaining clear and effective communication, which is essential for project success.
  • Real-Time Analytics and Dashboards: Having access to real-time data helps in making informed decisions quickly. It’s important for staying on top of resource utilization and project progress.
  • Integration Capabilities: The ability to integrate with other systems ensures that resource management software works well within your existing tech ecosystem. This is important for maintaining data consistency and workflow continuity.
  • Customization and Scalability: The software should adapt to the changing needs of your business. This feature is important for ensuring that the software continues to meet your needs as your organization grows and evolves.
  • User-Friendly Interface: A straightforward and intuitive interface ensures that team members can use the software effectively. This is important for ensuring high adoption rates and minimizing training requirements.

Benefits of IT Resource Management Software

When considering IT resource management software, potential buyers should be aware of the significant advantages these tools offer. They are designed to assist users and organizations in effectively managing their IT resources, ensuring that projects are completed efficiently and resources are utilized to their fullest potential. 

Here are some of the primary benefits that IT resource management software provides:

  • Improved Resource Allocation: By using IT resource management software, organizations can allocate resources more effectively, ensuring that the right personnel and assets are available when needed to meet project demands.
  • Enhanced Visibility and Control: This software offers users a comprehensive overview of all IT resources, granting them the ability to monitor usage, track progress, and make informed decisions quickly.
  • Better Forecasting and Planning: With the ability to analyze resource utilization trends, IT resource management software aids in forecasting future needs and planning accordingly, reducing the risk of resource shortages or over-provisioning.
  • Increased Operational Efficiency: Streamlining the process of managing IT resources, the software reduces administrative overhead and allows teams to focus on strategic tasks rather than routine resource management.
  • Cost Savings: By optimizing the use of IT resources, the software helps in minimizing waste and reduces costs associated with underutilized assets or overstaffing.

Costs and Pricing of IT Resource Management Software

When choosing IT resource management software, it's important to recognize their role in optimizing company resources. These tools help manage personnel, equipment, finances, materials, and time, enhancing productivity and simplifying tasks like project and resource capacity planning. Below is a table summarizing the plan options and pricing for IT resource management software:

Plan Comparison Table for IT Resource Management Software

Plan TypeAverage PriceCommon Features
Free$0Basic resource scheduling, limited projects, and basic reporting
Basic$10 - $20/user/monthEnhanced scheduling, time tracking, and basic analytics
Professional$20 - $40/user/monthAdvanced resource planning tools, real-time collaboration, and full project management suite
EnterpriseCustom PricingCustom integrations, advanced security features, and personalized onboarding and support
A breakdown of plan types, costs, and features for IT resource management software.

Each plan caters to different organizational needs, from team size and project complexity to required levels of support. Opting for a basic plan is cost-effective for simpler requirements, while a professional services plan offers extensive features. 

Always consider starting with a free trial to assess the software. The ideal plan should align with your organizational needs and budget, ensuring a balance between cost, benefits, and support for effective IT resource management.

IT Resource Management Software FAQs

Here are some frequently asked questions I get asked about IT resource management software:

Is IT resource management software suitable for businesses of all sizes?

IT resource management software is scalable and can be tailored to meet the needs of businesses of all sizes, from small startups to large enterprises. Smaller businesses can benefit from the basic features, while larger organizations can utilize advanced functionalities to manage complex IT environments.

What kind of reporting and analytics does IT resource management software provide?

IT resource management software offers various reporting and analytics features, such as resource utilization reports, forecast reports, and budget tracking. These reports help managers make informed decisions by providing insights into the performance and efficiency of their IT resources.

How does IT resource management software handle changes in project scope or resources?

IT resource management software typically includes features that allow for easy adjustments to project plans and resource allocations. This flexibility enables managers to respond to changes in project scope or resource availability quickly, ensuring that projects remain on track.

How secure is IT resource management software?

Security is a top priority for IT resource management software vendors. Most solutions offer robust security features, including data encryption, user authentication, and access controls. It is important to evaluate the security measures of each software option to ensure that sensitive information is adequately protected.

Does it provide customizable reports and analytics?

Yes, the software offers customizable reporting and analytics capabilities, enabling users to generate detailed insights tailored to their specific needs.

Does the software come with built-in tools for risk management?

Many IT resource management solutions include risk management tools that help identify, analyze, and mitigate risks associated with resource allocation.

How does the software support remote or distributed teams?

By offering cloud-based access and collaboration tools, the software supports seamless communication and resource management among geographically dispersed teams.

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Hermann Fink
By Hermann Fink

Hermann Fink is a technology enthusiast and the co-founder of Rünna Advertising, a multinational digital agency that has been active for over a decade and served clients like Ford, AstraZeneca, Disney, and Didi. In addition to being a business owner, Hermann gathered corporate experience in project management during his time at Hewlett Packard in the mid-2010s.