This article will help you quickly compare and evaluate the best business process management (BPM) tools and other process management software.
These tools are used in many settings. In project management, specifically, project managers can use BPM tools to help map out workflows and visualize processes that you use in your teams.
In this post, I’ll break down what business process management (BPM) is and what tools we can use to better analyse and automate different systems. I’ll share with you some of my favorite BPM apps and highlight why/how each stands out.
Additionally, I will answer some FAQs about BPM and adjacent processes. I will explain what process modeling software can do for you, outline my evaluation criteria for any BPM software, and provide a simple comparison of business process management tools.
Business process documentation is meant to give you a complete view of the systems that make up, support, and control your business. This may include processes like manufacturing and distribution, HR and employee satisfaction, finances and payroll, web design and software upkeep, customer service systems, and more.
Every business is made up of many, many moving parts. Taking stock of all the moving parts and doing your best to improve and automate some of them is the primary goal of BPM and BPA tools. Process models software can help you do just this. Read on to find out how.
Looking for something similar to BPM software today? Check out my other reviews:
- Automate workflows with the workflow management software.
- Business intelligence tools can help you garner insights from the data collected by your many tools.
- Use resource management software to evaluate your business processes and understand your capacity.
BPM Tools Comparison Criteria
What are we looking for when we select process mapping tools for review? Here’s a summary of my evaluation criteria:
- User Interface (UI): Is it clean and attractive? Does the UX look and feel contemporary or antiquated?
- Usability: Is it easy to learn and master? Does the company offer good tech support, user support, tutorials, and training?
- Features & Functionality:
– Robust BPM Database: Do they have a powerful way to sort, store, organize, and search a BPM database of processes, procedures, and systems? Is it easy to add, remove, and edit processes stored in the database? Can you control permissions on different entries? Do they offer a process checklist?
– BPM Accounting & Financials: Do they offer solutions for navigating finances, budgets, invoices, billing, and other monetary processes? Are their solutions secure, reliable, and adequately customizable?
– Process Description Capture: Do the tools provide ways to explain process descriptions beyond text (like attachments, visual/presentation elements, videos)? Is it easy to update descriptions and notify those affected?
– Coding Specifications: How much, if any, complex coding is required for the software to be fully customizable and fully functionable. Are there low code options for non-technical users? Are their complex features open for customization by programmers?
- Integrations: Is it easy to connect with other tools? Any pre-built integrations? Can it import documents from other software? Can it export documents in a variety of formats?
- Value for $: How appropriate is the price for the features, capabilities, and use case? Is pricing clear, transparent, and flexible? Do they offer any try-before-you-buy options?
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Overviews Of The 10 Best BPM Tools
Here’s a brief description of each of the business process automation tools that are featured on this top 10 list.
monday.com is a great BPM tool because of the way it has done away with a lot of the trimmings of typical management tools and focused on simple, visually intuitive layouts that help clarify the sequence of work.
monday.com’s features for managing projects include resource and project management, time tracking, collaboration, and reporting features. For example, users can upload and attach files to cards, make comments, mention teammates, and more. It also offers a great project reporting dashboard that can collect data from multiple boards, allowing better tracking abilities of progress. And while monday.com doesn’t offer a complete set of tools for project accounting and invoicing solution as other tools, you can use monday.com to track hours, timelines, and invoices.
Overall, it’s a highly customizable tool that lets you work in whatever methodology—kanban or otherwise—that fits your project and team. You’ll also find some useful workflow tools for automating parts of your process.
monday.com’s integrations include project management apps like Slack, Google Drive, Gmail, Google Calendar, Jira, GitHub, Trello, Dropbox, Typeform and many more, accessible via Zapier.
monday.com costs from $17/month for two users.
Wrike is a powerful, easy-to-use business process management software trusted by 20,000+ organizations worldwide. The tool is suitable for teams with anywhere from five to an unlimited number of team members. It’s highly configurable and allows users to customize workflows, dashboards, reports, request forms, and more.
Wrike’s simple interface enables users to switch between Kanban boards, interactive drag-and-drop Gantt charts, and traditional workload views, allowing them to choose how to manage business process tasks. Wrike also features task lists, automations, process mapping, process change tracking, shared workflows, and organizational process templates.
Wrike has an easy-to-use, intuitive interface and navigation with distinct spaces, folders, and tasks. You can toggle easily between the home screen and timesheets, dashboards, calendars, reports, and stream (for notifications and messages). Wrike has a dedicated help center with interactive training, videos, a ‘Getting Started’ guide, and a thriving community.
The tool also offers a variety of specific solutions depending on the type of team or organization — including marketing teams and professional service teams.
Wrike offers 400+ pre-built native integrations with business process tools, including integrations with file management software from Microsoft, Google, and Dropbox, along with sales and marketing software from Salesforce and Marketo.
Pricing starts at $9.80 per user per month. There are four different price points, including a free version and plans which offer the ability to invite free external collaborators to a paid account.
Used by Dominos, The Telegraph, Pepsi, Sears, Comcast, and Hubspot, Kissflow is a digital workplace app with no-code process management functions that easily adapt to any industrial environment. Features include an easy-to-use interface, user and data scalability, real-time analytics, and more than 50 ready-to-use apps like Travel Reimbursements and Employee Onboarding.
Kissflow scored highly in Features and Functions because they are a viable no-code option for all of your business process management needs, including automated processes, project board building, case flow handling, and collaboration tools.
Integrations include G suite, DropBox, Docusign, Webmerge, Salesforce, Oracle, and more.
One con of Kissflow is that the application is internet-access dependant, meaning there is no way to use the software offline, which may be inconvenient for some (like users with inconsistent internet service).
Kissflow starts at $149/month for up to 30 users and offers a 7-day free trial.
Orchestly is a business process management system that helps automate, manage and optimize routine business workflows and standard operating procedures on a drag and drop platform. Built for medium and enterprise businesses in any industry, it helps automate workflows across departments like HR, Marketing, Finance, IT, and Legal.
Customizable forms make it easy to capture business information. Both simple and complex workflows can be mapped as flowcharts in a few minutes on a drag and drop workflow builder that doesn’t require in-depth technical knowledge. Manual labor can be eliminated by automating stages based on condition or time.
Contextual data like comments and attachments can be requested from users during the process. Decision making can be automated by setting if-then conditions to route the flow.
Process exceptions can be handled through business rules. Requestors can track everything in real-time, and stay updated on requests. Employees know exactly what should be done, and when. Ready-made reports give you powerful insights on your process bottlenecks and redundancies, and you can create your own process-specific reports to analyze and improve your operational KPIs.
Orchestly syncs one-way with Active Directory and has role-based access control. You can integrate with your other tools and build your own third party app extensions as widgets. There is a marketplace with several pre-built extensions like Slack, Dropbox, Google Drive, and Zoho Sign as well.
Orchestly offers a 15-day free trial and has flexible user-based pricing that starts at $8/user per month. There is also an implementation team that can help you automate your organization’s workflows.
Formstack’s BPM strategy is centered around an easy-to-use form builder that delivers complete and consistent information across your team, wherever you need it. They offer an impressive template library with over 200 pre-built business forms to customize. This document software is good for growing business process management protocols, as it’s a bit of a “one-stop” admin shop. Overall, it’s a higher price-per-user than many of the other BPM tools, but if your projects are documentation-heavy, this tool pays for itself in those time-saving templates.
Formstack features include some process automation, such as automatically collecting payments or collecting data and routing it to people who need it. The dashboard provides a visual display of your data and KPIs, and even in basic versions, you can access custom visual reports of metrics like unique views, conversion rates, and abandonment rates to assess your campaigns.
Formstack integrations include business applications like Salesforce, PayPal, MailChimp, Slack, ZenDesk, and 40 others.
Formstack costs from $19/month for 1 user, which allows you to create online forms. Note: the caveat with using Formstack for BPM specifically is that you don’t really access many of the workflow features until you upgrade to the Gold plan ($82.50/month for 5 users).
Process Street is a process-driven tool that adapts well to simple workflow strategies. While Process Street doesn’t offer as much as other BPM software tools in terms of analytics and reporting, it’s a good fit for teams with document-driven workflows. The free plan welcomes an unlimited number of users, which is a nice trade-off for being feature lite in some areas.
Process Street’s approach breaks up process management into three chunks: handling documentation (creating, exporting, and embedding procedure documents and templates), running trigger-based workflows (for random events initiated by a trigger, such as client onboarding), and programming recurring tasks that run on an automated schedule. Its drag-and-drop task manager makes it easy for anyone to use.
With many tools for process documentation and workflow automation, it’s a good choice for teams who want a streamlined process framework without a maze of features to get lost in.
Process Street integrations include 1000+ apps through Zapier. It also integrates with Formstack, opening up a world of additional templates.
Process Street costs from $12.50/user/month for the Business Plan, but also offers a freemium account.
Created in 2002, ProWorkflow was designed as a process management solution that supports internal workflow and communication needs. Here, you get an easy birds-eye-view on active projects and tasks, time tracked, quotes and invoices, recent actions, and recent logins. There is also a ‘Recent Work’ tab and the ability to see who is currently working on what—so you can adapt current and future process planning to real-time workflow data.
Keep a birds-eye view on projects and tasks with an easy-to-use Gantt chart timeline. Empower your workflow processes with drag and drop features to reschedule work as things change.
The ProWorkflow mobile app works with a touchscreen smartphone or tablet and offers core features like time tracking and task management, bringing simple processes to you, wherever you are. Additionally, you can use the app for document management and internal messaging on-the-go.
ProWorkflow integrates with tools like Xero, Quickbooks, KashFlow, FreshBooks, MYOB AccountRight, Box Storage, DropBox, Google Drive, Microsoft OneDrive, and hundreds more through Zapier.
ProWorkflow costs from $10/user/month, which includes a maximum of 10 active projects.
Bizagi’s first project was developing a Scala ERP system for Apple in 1989 and they have been trucking along ever since. The Bizagi Business Process Modeller has over 1,000,000 users worldwide and offers collaboration on process modeling, revision history, drag-and-drop environment, suggestions for various next-best actions based on artificial intelligence; and more.
Bizagi has a great focus on BPM standards, which gives it a unique advantage in terms of the Usability evaluation criteria in that it actively makes the user more aware of best practices as they work.
Bizagi offers options for RPA Integration, SAP Integration, SharePoint Integration, and ECM Integration. Additionally, they can connect to corporate email via SMTP and company directories through LDAP authentication.
While Bizagi works well for a lot of things, large or complex processes can bog the system down and cause the program to use up a lot of RAM. Large scale and sprawling processes may make the app sluggish or even require a restart.
Bizagi starts at $8/user/month and has a freemium version of their different tools available for download (Modeler, Studio, and Automation Server).
With head offices in The Netherlands and the United Kingdom, Engage Process’s self-directed mandate is to simply process improvement. Features of the app include: easy to understand icon-based visual mapping; automated, drag-and-drop process mapping with a logic check; the ability to create reports and overviews tailored to a specific target audience; and more.
Visualization, customization, and deployment are made very easy with clean UX and intuitive navigation. Engage Process scored highly in both UX and Usability because of this ease-of-use.
Engage Process integrates with Microsoft Excel, Microsoft Powerpoint, Microsoft Word and supports Android, iPhone, and iPad devices. No other integration information was made available.
One critique is that Engage Process could use some additional reporting features. For example, reports on what users have completed what tasks. A wider variety of template-based reports, sans manual interference, would be beneficial to customers.
Engage Process starts at $72/month for their Professional Modeler product and they offer a 30-day free trial.
Favro was founded by serial deep tech entrepreneurs Hans Dahlström, Erik Olofsson, and Patric Palm and has employees based out of Sweden, Vietnam, and North America. Visualize work and switch the view between kanban, timelines, and sheets; iterate and collaborate on process boards and cards; build rules to automate, with an assortment of customizable fields; and more.
Favro scored highly in the Integration segment of the evaluation criteria because not only does it have a lot of app integration options (see below) but the integration processes are straight-forward and seamless.
Favro can integrate with over 1500 apps through a paid Zapier plan. Options include Slack, Gmail, Google Calendar, Google Sheets, Trello, Typeform, Bitbucket, Google Forms, Tod ist, and more.
A slight critique is the structuring of tasks and subtasks. The more subtasks you add on, the more unruly the software becomes. Favro could definitely benefit from overhauling their tool structuring system.
Favro starts at $10.20/month for up to 2 users and offers a 14-day free trial.
Business Process Management Tools
What Do You Think About These BPM Tools?
What list of business processes do you require your BPM app to cover? Do any of the above fit your qualifications? Is there another software you would pick instead? Let us know in the comments.
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