Os 10 melhores softwares de gestão de recursos de TI analisados em 2026

Scoro is a comprehensive business management software designed to improve workflows and enhance productivity across various business functions. 

Why I picked Scoro:

Scoro is a good choice for IT teams because of its advanced resource scheduling capabilities, which offer a real-time overview of team availability and workload. This feature is crucial for IT teams that often juggle multiple projects and tasks, ensuring that resources are allocated efficiently and no team member is overburdened. Additionally, Scoro’s utilization reports provide detailed insights into how resources are being used, helping identify bottlenecks. Additionally, Scoro supports project, financial, and resource management in a unified platform, allowing users to handle project timelines, budget tracking, and resource allocation simultaneously.

Standout features & integrations:

Features include its comprehensive project management tool, which allows IT teams to plan, track, and manage projects, ensuring that they stay on schedule and within budget. The time tracking feature is another valuable tool, enabling users to log their hours accurately and gain insights into time spent on various tasks. Scoro's financial management tools also support budgeting and expense tracking.

Integrations include Jira, Memtime, HubSpot, Google Calendar, Microsoft Exchange, Xero, QuickBooks, Sage Intacct, Exact Online, Expensify, Stripe, Google Drive, BambooHR, and more. You can also connect to other apps through its Zapier integration.

Productive is a professional services automation platform that combines resource planning, project management, time tracking, budgeting, and a native CRM into a single workspace for agencies and IT service teams.

Who Is Productive Best For?

Productive is a strong fit for IT consultancies and digital agencies that bill by the hour and need to manage client projects, team capacity, and financials in one place.

Why I Picked Productive

Productive earns its spot on my shortlist because its native CRM directly feeds into resource planning in a way most tools can't replicate. When a deal moves to "won," I can convert it into a project and immediately start booking team members against it. That pipeline-to-staffing connection means I'm forecasting capacity against real demand, not guesswork. The Scenario Builder then lets me model how upcoming opportunities will affect team availability before I've committed to anything.

Productive Key Features

• Resource planning module: Visually assign, reallocate, and track resource workload across multiple ongoing projects.
• Customized Employee Profiling: Maintain structured profiles for all team members using custom employee fields, department tags, organizational roles, active project assignments, and real-time availability data.
• Time tracking with approvals: Support for native timers, manual entries, and manager-approved timesheets.
• Financial Scenario Prototyping: Build dynamic budget and deal scenarios to prototype upcoming project services, allocate temporary resource placeholders, and calculate projected profit margins before going live.

Productive Integrations

Productive offers native integrations with GitHub, Slack, HubSpot, Notion, Amplitude, Stripe, Linear, Xero, Sage, Jira, and more. It also connects with Zapier, and has an API for custom integrations.

Accelo is a professional services automation platform that combines resource scheduling, capacity planning, project management, time tracking, and project financials in one connected system.

Who Is Accelo Best For?

Accelo is a strong fit for IT services firms, consultancies, and agencies managing multiple concurrent client engagements across distributed teams.

Why I Picked Accelo

Accelo is one of my top picks because it connects resource scheduling, project delivery, and financials in a single PSA platform rather than forcing teams to reconcile data across separate tools. I like how AI-assisted resourcing evaluates team members by skill, certification, and availability to match the right person to the right project. In practice, my team is able to spot capacity gaps before they become delivery risks, using soft and hard allocations alongside dynamic placeholders for work that's forecasted but not yet confirmed.

Accelo Key Features

• Utilization reports: View real-time utilization data across your team to identify who's overallocated or underused.
• Automated timesheets: Time logged during project work auto-populates timesheets without manual entry.
• Project portfolio view: Monitor all active projects in a single view with status, budget, and progress tracking.
• AI-powered risk flagging: Accelo automatically flags projects at risk of missing deadlines or exceeding budget.

Accelo Integrations

Accelo offers 30+ native integrations, including Salesforce, HubSpot, Jira, QuickBooks, Xero, Sage Intacct, Slack, Microsoft 365, Google Workspace, and Azure DevOps. It also connects with Zapier and provides a RESTful API for custom integrations.

Freshservice is an AI-powered IT service management platform that combines asset lifecycle tracking, incident management, workflow automation, and a CMDB to give IT teams a unified view of their resources and operations.

Who Is Freshservice Best For?

Freshservice is a strong fit for mid-size to enterprise IT teams that need a single platform to manage service requests, assets, and IT operations across complex environments.

Why I Picked Freshservice

I picked Freshservice as one of the best because its no-code Workflow Automator is one of the more capable tools I've seen for handling service request logic at scale. My team can build multi-step approval workflows that trigger automatically based on request type, requester department, or asset category, without writing a single line of code. I also like how Freshservice ties its AI-powered intelligent routing directly into these workflows, so incoming service requests get auto-assigned to the right team based on availability and load.

Freshservice Key Features

• Service catalog: A self-service portal where employees can browse and submit requests for IT resources, software, hardware, and services from a structured menu.
• CMDB: A configuration management database that maps relationships between assets, applications, and services to give IT teams a clear view of dependencies.
• SLA management: Lets you set, monitor, and escalate response and resolution time targets across different request types and priority levels.
• Asset discovery: Automatically scans and inventories hardware and software assets across on-premises, cloud, and hybrid environments without manual input.

Freshservice Integrations

Freshservice offers 1,000+ marketplace integrations through the Freshworks Marketplace, including Microsoft Teams, Slack, Jira, Azure AD, TeamViewer, Confluence, and Google Drive. It's available on Zapier and provides an API for custom integrations.

Float is a resource management platform that combines visual scheduling, capacity planning, utilization tracking, and project cost reporting across teams and projects.

Who Is Float Best For?

Float is a strong fit for resource managers and project teams who need clear visibility into who's working on what and how much capacity is left across projects.

Why I Picked Float

I picked Float as one of the best because its capacity planning visibility is genuinely hard to replicate. The People operations dashboard shows gross capacity, delivery capacity after approved time off, and scheduled demand side by side, so I can see real-time margin before committing anyone to new work. The Roles tab in the People Report goes further, flagging when role demand exceeds 100% of available supply across projects so overcommitment surfaces before it becomes a problem.

Float Key Features

• Visual schedule with live availability: View each person's assignments, remaining capacity, and over-capacity warnings on a drag-and-drop schedule that updates in real time.
• Role supply and demand reporting: Compare assigned and unassigned role demand against available capacity across projects for any selected date range.
• Project cost and margin tracking: Set hourly, fee-based, or retainer budgets and monitor costs, margins, and budget burn against allocations and logged hours.
• Smart Assign staffing recommendations: Get machine-learning suggestions for filling unassigned project roles based on role title match and availability over the project dates.

Float Integrations

Float offers a native Google Calendar integration, plus Jira, Asana, ClickUp, Basecamp, HubSpot, and Zapier connections. It also provides a REST API for custom integrations.

Wrike is a scalable project management tool designed to help teams plan, execute, and monitor their work efficiently. It offers a range of features that facilitate collaboration, task management, and resource allocation, making it suitable for various industries and team sizes, including small, medium, and enterprise IT teams. 

Why I picked Wrike:

Wrike's resource management capabilities make it a strong choice for IT teams seeking effective resource allocation. The platform provides a comprehensive workload view, allowing you to see each team member's assignments and availability. This visibility helps prevent overloading individuals and ensures a balanced distribution of tasks. Additionally, Wrike's effort management feature enables you to estimate the amount of work required for each task. By assigning appropriate effort levels, you can better forecast project timelines and allocate resources accordingly. 

Standout features & integrations:

Features include custom workflows that let you tailor processes to fit your team's specific needs, ensuring consistency and efficiency. The platform also offers real-time reporting tools, providing insights into project progress and resource utilization, which support informed decision-making.

Integrations include QuickBooks, Skyvia, Power BI, Google Sheets, Miro, Salesforce, Tableau, Microsoft Teams, MediaValet, Zoom, Adobe Creative Cloud, and Google Drive.

Kantata is a resource and project management software designed for a wide range of industries, including IT teams. It offers features for resource planning, financial management, and project forecasting.

Why I picked Kantata:

I like that Kantata’s people-centric approach makes it easier for IT managers to assign the right specialists to the right projects at the right time. Its advanced scheduling and capacity planning tools give real-time visibility into utilization, helping you avoid overbooking critical resources or leaving talent underused. With built-in analytics and reporting, IT leaders can make smarter, data-driven staffing decisions while keeping projects on track and profitable.

Standout features & integrations:

Features include a detailed skills inventory to align IT roles with project requirements, automated staffing suggestions based on availability, and integrated timesheets that support both billable and non-billable tracking. Kantata also offers customizable dashboards and reporting templates, so IT leaders can monitor KPIs like project health, budget adherence, and workload balance at a glance.

Integrations include Microsoft Office 365, Google Workspace, Jira, Trello, Slack, Salesforce, HubSpot, Asana, Smartsheet, QuickBooks, Xero, and many more.

Microsoft Project is a project and portfolio management tool from Microsoft that covers resource allocation, capacity planning, utilization tracking, and cross-project visibility across work, material, and cost resource types.

Who Is Microsoft Project Best For?

Microsoft Project is a strong fit for organizations already embedded in the Microsoft 365 ecosystem that need structured project and portfolio management across multiple workstreams.

Why I Picked Microsoft Project

Microsoft Project earns its spot on my shortlist because it handles unified project and portfolio management in a way that's hard to replicate outside the Microsoft 365 ecosystem. I especially like the resource analysis feature, which compares demand against your available supply across a portfolio and surfaces gaps before they become blockers. The enterprise resource pool also lets my team share and allocate staff across multiple concurrent projects, with availability filtering and skill-matching built into the Build Team workflow.

Microsoft Project Key Features

• Resource leveling: Automatically resolves overallocations by delaying or splitting tasks to balance workloads across your schedule.
• Portfolio cost scenario modeling: Lets you compare funding levels and project priorities side by side, then saves scenarios for further resource analysis.
• Percent allocation view: Displays each resource's percentage of available working time committed to assignments across a selected timescale.
• OData reporting service: Exposes project and resource data for extraction into Power BI, Excel, or SQL Server for custom reporting.

Microsoft Project Integrations

Microsoft Project connects with SharePoint Server and provides ProjectData OData reporting for Power BI, Excel OData, and SSIS. You can extract reporting data to SQL Server or Azure, but a public API and native ITSM integrations aren't clearly documented.

EG Silverbucket is a project resource planning tool that covers people allocation, capacity forecasting, skills and competency matching, and cross-project workload visibility.

Who Is EG Silverbucket Best For?

EG Silverbucket is a strong fit for resource managers in project-driven businesses who need to plan staffing across multiple active and pipeline projects.

Why I Picked EG Silverbucket

I've included EG Silverbucket in my top picks because of how well it handles staffing bids before a project is actually won. Its tentative allocation feature lets you model pipeline demand alongside confirmed work, so you can see capacity gaps or conflicts months ahead and make smarter hiring or bid decisions. You can attach competency requirements to unallocated placeholder roles and run scored candidate matches against availability and skill levels the moment a bid converts to a live project.

EG Silverbucket Key Features

• Competency hierarchy configuration: Set up skill categories with defined levels so employees and supervisors can log current and target proficiency for each competency.
• Color-coded workload views: See allocations across company, team, and individual levels with color-coded indicators that surface conflicts and capacity gaps at a glance.
• Actuals vs. plans reporting: Compare actual hours and costs against planned values across projects to track budget performance and improve future estimates.
• Resourcing overview with match scoring: Review candidate suitability using a 0–100 match score that weighs availability, competencies, and role specifications side by side.

EG Silverbucket Integrations

Documented integrations include Power BI and Excel for dashboards and scheduled exports. EG Silverbucket also offers a REST API, CSV and XLSX imports, and SSO configuration for connecting with existing systems.

eResource Scheduler is a resource scheduling and capacity planning tool that lets project-driven teams allocate staff across projects, track utilization, manage resource requests, and report on workload, availability, and project financials.

Who Is eResource Scheduler Best For?

eResource Scheduler is a strong fit for resource managers and PMO leaders at mid-sized, project-driven teams who need clear visibility into staff availability, utilization, and workload across multiple concurrent projects.

Why I Picked eResource Scheduler

I picked eResource Scheduler as one of the best because it's built specifically with IT planning in mind, giving teams a single place to manage sprints, support queues, and infrastructure work alongside traditional projects. I especially like how the capacity forecasting and heatmap views work together: overbooked resources get flagged with a red line on the scheduling chart, so I can spot conflicts and reassign work before they become problems. The skill-based match scores are also genuinely useful when filling resource requests across competing priorities.

eResource Scheduler Key Features

• Resource request management: Create role-based resource requests and track unassigned requirements against capacity to surface gaps before they affect delivery.
• Timesheet approvals workflow: Configure manual or automatic approval workflows for submitted timecards, viewable from both the resource and project perspective.
• Financial reporting by cost type: Track costs, revenue, and profit from schedules and timesheets, with reports filterable by project, resource, department, and cost type.
• Multi-time-zone scheduling: Configure separate working calendars and time zones for distributed teams, keeping a single central schedule accurate across locations.

eResource Scheduler Integrations

eResource Scheduler lists integrations with Jira, Outlook, and Slack, though supported data flows aren’t specified. It also offers a REST API, webhooks, and MCP server for custom connectivity; Google Calendar integration is marked “Coming Soon.”