Best Project Management Software with CRM Shortlist
Using project management software with built-in customer relations management (CRM) features is the best way to foster collaboration between project and sales teams and keep customer needs at the forefront.
There are plenty of options on the market, so I tried and reviewed a wide-variety of options. Using my extensive experience in digital project management, I found the best project management software with CRM capabilities for small and large businesses so you can find the right fit for your needs.
Why Trust Our Software Recommendations
Our team has been testing and reviewing software since 2012. As project managers ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria. We also draw on insights from industry thought leaders and practicing project management experts.
Our reviews reflect our human editorial judgment, not a sales pitch.
Expert reviewers:
Project Management Software Comparison Table
Compare pricing details and other specs for each project management software with a CRM tool in the table below
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for agencies | 14-day free trial | From $10/user/month (billed annually) | Website | |
| 2 | Best for CRM-native deal-to-project workflows | Free plan available | From $20/user/month | Website | |
| 3 | Best for client-facing project visibility | 7-day free trial | From $9/user/month (billed annually) | Website | |
| 4 | Best for linking contacts across deals and projects | 14-day free trial | From $29/user/month (billed annually) | Website | |
| 5 | Best for creative agency project and revenue tracking | Free demo available | From $49/user/month | Website | |
| 6 | Best for custom fields tailored to CRM needs | Free plan + free trial + free demo available | From $12/user/month | Website | |
| 7 | Best for small teams linking deals to delivery | Free plan + 14-day free trial available | From $18/user/month (billed annually) | Website | |
| 8 | Best for tracking deals into deliverables | 14-day free trial | From $17/user/month | Website | |
| 9 | Best for professional services ops automation | Free demo available | Pricing upon request | Website | |
| 10 | Best for won-deal-to-project handoff | 14-day free trial + free demo available | From $14/seat/month (billed annually) | Website |
Best Project Management Software With CRM Reviews
Here are my reviews of the top project management software with CRM capabilities. I cover the advantages and drawbacks, feature sets, and top use cases for each tool to help you discover which software fits your needs the best.
Best for agencies
Productive is an all-in-one project management platform with a built-in Sales CRM, covering deal pipelines, project planning, time tracking, resource management, and invoicing in a single workspace.
Who Is Productive Best For?
Productive is a strong fit for digital and creative agencies that need to manage client relationships, project delivery, and financial performance without juggling multiple tools.
Why I Picked Productive
I've included Productive in my top picks because it's the only tool on this list built specifically around how agencies operate—from pitching new clients to delivering and billing for the work. What I like most is the Scenario Builder, which lets you model different pricing and resourcing combinations before you commit to a proposal, so you're not just winning deals, you're winning profitable ones. Once a deal closes, converting it directly into a project with the context already in place means there's no manual handoff between sales and delivery.
Productive Key Features
- Sales CRM pipeline: Track leads, contacts, and deals through customizable pipeline stages before any project work begins.
- Resource planning: Schedule your team's capacity across active projects using a visual workload overview to avoid over-allocation.
- Budget tracking: Monitor project budgets in real time against tracked hours and expenses to catch overruns early.
- Custom dashboards: Build reports across sales, project, and financial data using filters and metrics you define.
Pros and Cons
Pros:
- Sales CRM feature for tracking opportunities
- Comprehensive features for financial management and reporting
- Robust resource planning and tracking capabilities
Cons:
- Could have more integrations
- Initial setup can be time-consuming
New Product Updates from Productive
Productive Adds Voice Dictation, Slack Connector, Proposals, and Overtime
Productive adds voice dictation, a Slack Connector, proposal controls, and overtime tracking. These updates support faster AI interactions, client proposals, and time management. For more information, visit Productive’s official site.
HubSpot
Best for CRM-native deal-to-project workflows
HubSpot Smart CRM is a CRM platform that combines contact, deal, and pipeline management with a built-in Projects object for task tracking, Gantt and board views, workflow automation, and deal-to-project conversion.
Who Is HubSpot Best For?
HubSpot Smart CRM is a strong fit for sales-led teams that want to manage deals and coordinate post-sale delivery work inside a single CRM platform.
Why I Picked HubSpot
I've included HubSpot in my top picks because its native Projects object lives inside the same CRM where your deals close, which means you're not copying data across tools when a sale converts to delivery work. I particularly like how you can build a workflow that triggers the moment a deal hits Closed Won and automatically creates a linked project record, complete with a dedicated delivery pipeline staged from kickoff through final sign-off. The Gantt view then lets me track that project's tasks on a timeline alongside the associated contact and deal data, all without leaving HubSpot.
HubSpot Key Features
- Contact and deal pipeline management: Create, customize, and clone pipelines and stages to track deals from first contact through close.
- Workflow automation: Trigger automated task creation, status updates, and notifications based on deal stage changes or CRM record activity.
- Custom reporting dashboards: Build role-specific dashboards that pull data across contacts, deals, and project records.
- Data enrichment: Automatically updates contact and company records to keep CRM data current without manual entry.
HubSpot Integrations
HubSpot supports over 2,000 integrations, including native Salesforce, Google Workspace, Microsoft 365, Slack, and Shopify connections. Marketplace integrations include Gmail, Google Calendar, Outlook, Jira, and Zapier; APIs, webhooks, and UI extensions support custom connections.
Pros and Cons
Pros:
- Reviewers praise centralized contact and deal histories
- Gantt timelines connect project tasks to CRM
- Won deals can trigger linked project creation
Cons:
- Client portal doesn’t expose project records
- Deal workflows require manual property mapping
Best for client-facing project visibility
Bonsai Agency Software is an all-in-one platform for agencies and service businesses that combines CRM, deal pipeline management, project tracking, time tracking, and client invoicing in a single workspace.
Who Is Bonsai Agency Software Best For?
Bonsai is a strong fit for small agencies and client services teams that need to manage projects, client relationships, and billing without juggling multiple tools.
Why I Picked Bonsai Agency Software
I picked Bonsai Agency Software because it genuinely centralizes client-facing project visibility in a way most project tools don't. The client portal lets you share live project status, invoices, files, and task progress with clients directly, with per-client controls over exactly what they see. I also love that the contact activity feed logs proposals, contracts, emails, and portal messages in one timeline, so nothing slips through the cracks between sales and delivery.
Bonsai Agency Software Key Features
- Deal pipeline management: Track opportunities through customizable stages with win probabilities, deal values, and close dates on a Kanban board.
- Resourcing schedule: View team members' project allocations, spot over-allocation, and reassign or reschedule work across your roster.
- Task dependencies: Set "Waiting On," "Blocking," or "Related To" relationships between tasks, with dependent due dates that shift automatically.
- Time tracking with billable status: Log hours via timer or manual entry, mark time as billable or non-billable, and connect tracked hours directly to invoices.
Bonsai Agency Software Integrations
Bonsai lists integrations with QuickBooks, Xero, Calendly, Google, and Zapier. Its REST API supports API-key and OAuth 2.1 authentication for custom connections.
Pros and Cons
Pros:
- Contact timelines unite deals and correspondence
- Tracked hours connect delivery to billing
- Client portal keeps project updates visible
Cons:
- Task controls trail dedicated project platforms
- Won deals require manual project setup
Best for linking contacts across deals and projects
Insightly is a CRM and project management platform that combines sales pipeline tracking, contact and organization management, opportunity-to-project conversion, task management, and milestone tracking in a single system.
Who Is Insightly Best For?
Insightly fits small businesses and client services teams that need to manage contacts, deals, and project delivery without switching between separate tools.
Why I Picked Insightly
I picked Insightly as one of the best because of how tightly it links contacts across both deals and projects. When a deal closes, I can convert the opportunity into a project in a single action, and all the associated contacts, organizations, and links carry over automatically. From there, Insight Cards surface open deal details directly on linked contact records, so my team always sees where a client stands across the full relationship, not just the current project.
Insightly Key Features
- Activity sets: Group tasks and events into reusable sets that trigger automatically when a project or opportunity reaches a defined pipeline stage.
- Workflow automation: Automatically create tasks, update records, and send emails based on rules you configure across opportunities and projects.
- Time tracking timesheets: Log time against tasks across multiple projects using daily or weekly timesheets, with submission and approval states built in.
- AI email replies and summaries: Generate context-aware email responses and summarize prior communications directly from CRM records.
Insightly Integrations
Insightly offers marketplace integrations with over 2,000 business tools, including Slack, Jira, QuickBooks Online, Xero, DocuSign, Google, Microsoft 365, Shopify, and Asana. Its REST API and webhooks support custom integrations.
Pros and Cons
Pros:
- Reviewers value tracking tasks beside sales
- Won deals convert into linked projects
- Client records connect deals and project work
Cons:
- No documented Gantt charts or dependencies
- Sales and project dashboards remain separate
Workamajig is an agency management platform that combines project management, sales CRM, resource scheduling, time tracking, and financial management tools built specifically for creative and marketing agencies.
Who Is Workamajig Best For?
Workamajig is purpose-built for creative and marketing agencies that need to manage client projects, track billable time, and monitor revenue all in one place.
Why I Picked Workamajig
I picked Workamajig as one of the best because it's purpose-built for creative and marketing agencies that need project delivery and revenue tracking to live in the same system. When an opportunity is won, you can convert it directly into a project, carrying over estimates, schedules, and client conversations without re-entering anything. I also like that time logged against projects flows straight into billing worksheets, so invoicing reflects actual work rather than guesswork.
Workamajig Key Features
- Resource scheduling: View team availability, workload, and capacity, then assign or rebalance work using drag-and-drop scheduling.
- Digital proofing and approvals: Annotate images, videos, and live web pages directly in the platform and route them through approval workflows.
- Client portal: Give clients free logins to submit project requests, track status, review deliverables, and approve work.
- Revenue forecasting: Track projected revenue, pipeline stage totals, and sales performance against team targets from the CRM dashboard.
Workamajig Integrations
Workamajig offers native integrations with Google Calendar, iCal, Outlook/Exchange, and Slack. It also supports a REST API, JSON data feeds, CSV import/export, and Zapier.
Pros and Cons
Pros:
- Logged project time feeds client invoicing
- Client portal supports requests and approvals
- Agency workflows connect CRM, projects, and billing
Cons:
- Sales and project reporting can feel constrained
- Routine project updates require extra navigation
ClickUp
Best for custom fields tailored to CRM needs
ClickUp is a work management platform that combines project tracking, task management, CRM pipelines, custom fields, dashboards, and team collaboration tools in a single workspace.
Who Is ClickUp Best For?
ClickUp is a strong fit for project managers and client services teams that need to build a customized CRM pipeline alongside their delivery workflows in one workspace.
Why I Picked ClickUp
ClickUp earns its spot on my shortlist because of how far you can push its custom fields to mirror your actual CRM process, not a generic one. I like that you can build deal records with fields for contract value, stage, owner, and region, then filter those fields directly into project views and dashboards. That means a services team tracking a B2B deal can surface the same client data across their pipeline board and their delivery workspace without duplicating it.
ClickUp Key Features
- CRM pipeline views: Display deal records in List, Board, or Table views to track leads, contacts, and deals by stage.
- Automated workflow triggers: Set rules that move leads between stages, create deal tasks, or kick off delivery work based on field changes or checkboxes.
- Native time tracking: Log billable hours directly on tasks with hourly rates set by member, task, or project and export reports by date range or billable status.
- Guest access controls: Share client-facing dashboards or list views with external stakeholders using view-only or comment-only permissions.
ClickUp Integrations
ClickUp offers 50+ native integrations, including HubSpot, Slack, GitHub, Google Drive, Microsoft Teams, Zoom, and Figma. It also supports API connections, webhooks, OAuth, an MCP Server, and Zapier.
Pros and Cons
Pros:
- Tasks connect client context with execution
- Dashboards surface pipeline and delivery status
- Custom fields map directly to deal workflows
Cons:
- Client records lack an automatic unified hub
- Won deals need manual project setup
New Product Updates from ClickUp
ClickUp Adds Meetings Hub, Super Agent Templates, and ZoomInfo Integration
ClickUp adds a searchable Meetings Hub, new ways to clone and template Super Agents, and a ZoomInfo integration through the App Center. These updates improve meeting retrieval, agent reuse, and access to sales intelligence. For more information, visit ClickUp’s official site.
Capsule
Best for small teams linking deals to delivery
Capsule CRM is a contact and deal management platform that pairs a visual sales pipeline with project boards, task tracking, and workflow automation to manage client relationships and delivery work in one place.
Who Is Capsule Best For?
Capsule fits small teams that need to manage client relationships and deliver project work without juggling two separate tools.
Why I Picked Capsule
I picked Capsule as one of the best because it's one of the few tools that genuinely closes the loop between winning a deal and delivering on it. When an opportunity moves to Won, Capsule can automatically create a linked project, assign it to the right person, and apply a reusable Track, so your delivery team picks up exactly where sales left off. I also like how project dashboards surface Opportunity value by board, giving you a real view of revenue tied to active delivery work.
Capsule Key Features
- AI contact enrichment: Automatically populates contact records with job title, seniority, LinkedIn profile, and missing contact details.
- Custom reporting dashboards: Lets you combine sales, task, project, and activity reports into a single shareable dashboard.
- Mail Drop Box: A unique email address per project that logs forwarded or BCC'd emails directly to that project's record.
- Reusable Tracks: Pre-built task sequences that can be applied to any project, assigning due dates automatically based on an end date.
Capsule Integrations
Capsule lists 60+ integrations in its pricing FAQ, including marketplace integrations with Slack, Microsoft Teams, DocuSign, Clockify, Tidy Work, Xero, and QuickBooks Online. It also supports Zapier and REST API access for custom integrations.
Pros and Cons
Pros:
- Task reminders and calendars keep deadlines visible
- Dashboards connect opportunity value with project boards
- Won deals can launch linked delivery Tracks
Cons:
- Users report limited flexibility in project reporting
- No Gantt view or task dependencies
New Product Updates from Capsule
Capsule Adds AI-Powered Marketing Assistance in Transpond
Capsule’s Transpond has opened early access to AI-powered marketing assistance, letting users connect an AI tool to query campaign data and get help building automations. For more information, visit Capsule's official site.
Scoro
Best for tracking deals into deliverables
Scoro is a professional services automation platform that brings CRM and pipeline management, project delivery, time tracking, resource planning, and invoicing into a single modular system.
Who Is Scoro Best For?
Scoro fits professional services teams—agencies, consultancies, and engineering firms—that need to manage the full arc from client pipeline to project delivery and invoicing in one place.
Why I Picked Scoro
Scoro earns its spot on my shortlist because it's genuinely built around the full arc from pipeline to payment—not just bolted-together CRM and project tools. I love how a won quote converts directly into a project, with budget fields prefilled and tasks created from the quote line items, which means delivery teams start with real scope instead of a blank canvas. The pipeline report also does something I find valuable: it weights deal values by close probability and stage, so you're not flying blind when planning capacity for upcoming projects.
Scoro Key Features
- Customer portal: Give clients controlled access to selected projects, tasks, files, invoices, and comments through a dedicated external portal.
- Utilization report: View scheduled, available, and used team time across upcoming periods, with skills filters to assess capacity before taking on new work.
- Time-billing: Generate invoices directly from logged billable project activities, consolidating time across multiple projects into a single client invoice.
- Gmail add-on: Create or link Scoro tasks from emails, attach email content to task descriptions, and log time entries without leaving your inbox.
Scoro Integrations
Scoro offers integrations with 40+ tools, including native integrations with Salesforce, Xero, QuickBooks, Jira, Slack, Google Calendar, and Stripe, plus marketplace integrations with HubSpot and Asana. It also provides a REST API, webhooks, Scoro MCP, and Zapier.
Pros and Cons
Pros:
- Logged billable time feeds client invoices
- Weighted pipeline forecasts inform capacity planning
- Quotes carry scope into project setup
Cons:
- Custom reporting questions require workarounds
- Task edits can take extra clicks
New Product Updates from Scoro
Scoro Adds Time Mobile App and ELI Improvements
Scoro adds the Scoro Time mobile app for iOS/Android to track time anywhere and expands ELI with attachments, smarter filtering, and trigger-based actions. For more information, visit Scoro's official site.
Accelo
Best for professional services ops automation
Accelo is a professional services automation platform that combines CRM, project management, time tracking, resource planning, and billing in one connected system.
Who Is Accelo Best For?
Accelo is a strong fit for client services teams at professional services firms that need to manage the full client lifecycle—from sales and quoting through project delivery and billing—in one connected system.
Why I Picked Accelo
I picked Accelo as one of the best because it's purpose-built for professional services ops automation in a way that few tools match. I love that accepted quotes convert directly into projects, carrying over milestones, tasks, budgets, and assignees, so delivery teams aren't rebuilding context from scratch. Accelo's Margin Guard and AI-powered profitability forecasting also surface financial risk before it becomes a problem, which is exactly what client services teams need when managing multiple engagements at once.
Accelo Key Features
- Client portal: Gives clients on-demand access to quotes, projects, invoices, tickets, and retainers, with the ability to view and pay invoices directly.
- Dynamic scheduling: Automatically updates task start and due dates as your team logs time, reschedules work, or approaches a deadline.
- Resource capacity planning: Forecasts future demand using pipeline opportunities and role-based placeholders to model tentative workloads before projects begin.
- Configurable triggers: Lets you set up automated condition-based actions—like creating a follow-up task after an unanswered quote—to keep deals and projects moving.
Accelo Integrations
Accelo lists integrations with Jira, Azure DevOps, GitHub, Slack, Microsoft 365, Google Workspace, Salesforce, HubSpot, QuickBooks, and Xero. It also provides RESTful and Forms APIs for custom integrations and supports Zapier.
Pros and Cons
Pros:
- Time entries link billable work to margins
- Client records keep correspondence beside related projects
- Accepted quotes carry tasks and budgets forward
Cons:
- Workflow setup takes time and configuration
- No combined pipeline-to-project outcome reports
New Product Updates from Accelo
Accelo Rebuilds Mobile App for Project and Time Management
Accelo rebuilds its mobile app with task management, new work creation, and mobile timesheets for Forecast customers. This helps teams keep project and time data current while working away from a desktop. For more information, visit Accelo’s official site.
Pipedrive
Best for won-deal-to-project handoff
Pipedrive is a sales CRM with a built-in project management add-on that combines pipeline management, deal tracking, contact management, and post-sale project delivery in one workspace.
Who Is Pipedrive Best For?
Pipedrive suits small business owners and client services teams that need to take a won deal and hand it off to a delivery team without switching tools.
Why I Picked Pipedrive
I picked Pipedrive as one of the best because it handles the won-deal-to-project handoff better than any other CRM I've seen. When a deal closes, you can trigger a project automation that instantly builds a project from a template, complete with phased tasks, assignees, and relative due dates, all pre-loaded with the deal's notes, files, and email history. I also love that the deal detail view stays live-linked to the project, so your sales and delivery teams can see progress on both sides without duplicating a single record.
Pipedrive Key Features
- Gantt timeline view: Visualize project tasks and milestones on adjustable day, week, month, or year timelines with drag-and-drop rescheduling and task dependencies.
- Reusable project templates: Build templates with phased tasks, relative due dates, and dependencies that can be applied to new projects or triggered through automations.
- Insights combined-data reporting: Filter project performance reports using linked deal, contact, or organization data to connect sales and delivery in one report.
- Smart Docs with e-signatures: Create, send, and track quotes, proposals, and contracts with built-in e-signature support directly within Pipedrive.
Pipedrive Integrations
Pipedrive lists 500+ integrations, including native Asana, Microsoft Teams, DocuSign, QuickBooks, and WhatsApp Business integrations, plus marketplace options such as Slack, Trello, Xero, Zoom Meetings, and Zapier. Its RESTful API and webhooks support custom integrations.
Pros and Cons
Pros:
- Linked emails and files preserve handoff context
- Reviewers praise clear pipeline visibility
- Won deals trigger templated delivery projects
Cons:
- No native time tracking or capacity planning
- Sales and project reporting remain separate
Other Project Management Software With CRM
Here are few more project management software tools that offer CRM features, in case you didn’t find what you were looking for above.
- Zoho CRM
For deal-driven project creation
- monday.com
For customizable deal-to-delivery workflows
- Asana
For AI-driven client delivery handoffs
- Zoho Projects
For Zoho-ecosystem project delivery
- Ravetree
For pipeline stages tied to project delivery
- Bitrix24
For all-in-one CRM and project suites
- Odoo
For modular ERP-linked project delivery
Related Project Management Software Reviews
If you still haven't found what you're looking for here, check out these other related tools that we've tested and evaluated:
- Project Management Software
- Free Client Management Tools
- PR Project Management Software
- Resource Management Software
- Workflow Automation Software
- Time Tracking Software
- Task Management Software
- Collaboration Tools
- Gantt Chart Maker
- Productivity Tools
- Project Tracking Software
- Project Scheduling Software
How I Evaluate Project Management Software With CRM
I split my evaluation into three parts, giving the most weight to core functionality: connect contacts and won deals to projects, assign tasks, and track deadlines. Next, I consider standout features such as closed-won project triggers. Finally, I weigh beyond-feature factors like onboarding support and pricing value.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I score each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. I then convert the total into a percentage to help assess each tool's overall fit, with extra weight on any functionalities I’ve deemed essential.
- Task & Project Tracking (Essential): I look for multiple projects with assignable tasks, clear statuses, and progress tracking from kickoff through delivery.
- Contact & Deal Management (Essential): I check whether teams can track contacts, companies, deal stages, and client history in a usable pipeline.
- Deal-to-Project Conversion: I evaluate how a won deal becomes a project, including whether client details, tasks, and files carry over.
- Shared Client Visibility: I look for client profiles that connect active projects and deals, so teams can see delivery context alongside relationship history.
- Scheduling & Timeline Views: I assess how teams plan and adjust work across calendar, board, or Gantt views when deadlines and dependencies shift.
- Sales and Project Reporting: I check whether dashboards connect pipeline activity with project progress, helping teams compare booked work with delivery status.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
I check whether a tool can auto-generate a project the moment a deal closes. That single trigger—spinning up folders, tasks, and timelines from a template—eliminates the manual handoff that causes dropped details between sales and delivery. I also evaluate client portal access, because giving clients a branded view of milestones and approvals keeps status updates out of your inbox and reduces internal interruptions.
Beyond Features
I evaluate whether CRM and project management features are bundled or split across paid tiers, since per-seat costs add up fast when both sales and delivery teams need access. Onboarding support matters just as much—vendors that offer dedicated migration assistance help teams recreate pipeline-to-project workflows without weeks of trial and error. I also check for role-based permissions and audit logs, especially for agencies handling confidential client contracts alongside open project boards.
How To Choose Project Management Software With CRM
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Make sure the software can grow with your business. Look for flexible pricing, unlimited users, and advanced features like automation and reporting that support long-term expansion. |
| Integrations | The software should connect with your existing tools—email, accounting, marketing automation, and document storage. Native integrations and open APIs make workflows smoother and reduce manual work. |
| Customizability | Your team’s workflows are unique. Choose a platform that lets you customize pipelines, dashboards, automation rules, and user roles to match how you actually work. |
| Ease of Use | A tool that’s too complex will slow your team down. Look for a clean, intuitive interface, drag-and-drop functionality, and minimal learning curve to speed up adoption. |
| Budget | Consider the total cost, including per-user pricing, add-ons, and implementation fees. Free trials or freemium plans help you test the software before committing. |
| Security Safeguards | Your client and project data must be protected. Look for encryption, role-based permissions, multi-factor authentication, and compliance with industry standards like GDPR or SOC 2. |
| Collaboration Features | Teams need real-time communication, file sharing, and task assignments. Check if the platform includes built-in chat, shared workspaces, and external client access. |
| Automation Capabilities | Save time by automating lead tracking, task assignments, follow-ups, and invoicing. AI-driven suggestions and workflow triggers can further improve efficiency. |
Trends For Project Management Software With CRM
Here are some of the key trends for project management software with CRM capabilities that will take shape in coming years:
- Integration of AI and machine learning: Artificial Intelligence and machine learning are starting to revolutionize both CRM tools and project management tools. These features can help you automate tasks, provide insightful analytics, and improve customer service.
- Emphasis on omnichannel customer experience: CRM systems are increasingly focusing on delivering a cohesive customer experience across various channels. This allows you to provide consistent service and marketing across all customer interaction points.
- Strengthening data security measures: Data security is a top priority for CRM systems. Vendors are offering stronger measures to protect customer information and comply with data protection regulations.
- Rise of industry-specific solutions: Customized CRM solutions tailored to specific industries are becoming more prevalent. These specialized systems are designed to meet unique sector demands and compliance requirements.
- More CRM automation: CRM automation helps improve sales processes, reduce manual workloads, and allows sales teams to concentrate on building customer relationships and improving sales outcomes.
- Adoption of low-code and no-code platforms: Low-code and no-code CRM platforms let you manage your systems with minimal technical expertise. This is especially beneficial for smaller teams or startups where team members are wearing many hats. Find more specific project management software for startups here.
- More integrations with third-party applications: CRM platforms are offering more integrations with a wider range of third-party applications. This helps you centralize your sales processes and improve your overall business operations.
- Growth of social CRM: The integration of social media with CRM systems is on the rise. With this feature, you're able to better understand and engage with customers through social media and increase brand visibility and overall customer satisfaction.
- Incorporation of IoT data streams: Vendors are integrating the Internet of Things into their CRM systems. This provides valuable customer data so you can offer more personalized marketing and product development.
- Prioritization of customer experience: Vendors are offering more features related to managing customer experience. You can use these features to deliver personalized experiences and improve customer engagement and retention.
Read more: Are you looking to incorporate billing customers into your project management software as well? Here is our list of best project management software with invoicing.
What Is Project Management Software With CRM?
Project management software is a tool designed to help individuals, teams, and organizations manage and optimize their projects efficiently.
An example of these tools can be PM software that integrates with Salesforce. When integrated with Salesforce or other CRMs, you can use it to streamline team projects and increase customer satisfaction with strategic data insights.
Features of Project Management Software With CRM
When searching for a project management software with CRM, there are some key features you should keep in mind, including:
- Contact management: This feature allows for easy access to customer details, which improves communication and personalization of services.
- Task management: This lets you make sure all project activities are completed on time and resources are allocated effectively.
- Project tracking: With project tracking, teams stay informed about milestones and deadlines, which is important for timely project delivery.
- Sales automation: This reduces the time spent on administrative work, so sales teams can focus on building relationships and closing deals.
- Lead management: This helps your team identify and follow up with prospects, which contributes to revenue growth.
- Email integration: This feature simplifies correspondence, by allowing you to log all communications and make them easily accessible.
- Document sharing: Document sharing is key for collaboration, as it makes sure all team members have access to the latest versions of project files.
- Reporting and analytics: Reporting and analytics let you make data-driven decisions and continuously improve your processes.
- Customization: This lets you adapt the software to your unique workflows and business requirements.
- Integration capabilities: This lets you create a technology ecosystem that maximizes efficiency and data coherence.
Benefits of Project Management Software With CRM
Here are the main benefits you'll get when you implement project management software with CRM capabilities:
- Better communication and collaboration: Project management software with CRM capabilities centralizes communication channels and customer data, so team members can access the information they need to collaborate effectively and maintain a consistent message to clients.
- Improved customer relationships: The integration of CRM features allows you to better track customer interactions and history. This leads to more personalized service and a deeper understanding of customer needs, which can result in increased customer satisfaction and loyalty.
- Streamlined processes and efficiency: Combining project management and CRM tools helps you automate routine tasks and manage your workflows more efficiently. This reduces the need for multiple systems and the potential for errors, which can save time and increase productivity.
- Better project oversight and analytics: With a client database integrated into project management software, you'll gain valuable insights into customer-related aspects of your projects. This can help you make data-driven decisions, track project performance, and align project outcomes with customer expectations.
- Increased sales and revenue opportunities: With a unified view of project timelines and customer data, you can identify cross-sell and up-sell opportunities more effectively. This means increased sales and more offering timely and relevant services offerings for customers.
Costs & Pricing of Project Management Software With CRM
Below is a table exploring the different plan types and average prices across several different providers of project management software with CRM features:
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free | $0 | Basic task management and limited CRM features for up to 1 project |
| Basic | $10-$20/user/month | Better task management and basic CRM tools for up to 10 projects |
| Professional | $20-$50/user/month | Full project management suite, advanced CRM features, unlimited projects, and reporting tools |
| Enterprise | Custom pricing | Custom integrations, dedicated support, advanced security options, and unlimited everything |
Project Management Software With CRM FAQs
Here are some frequently asked questions I’ve received about project management software with CRM capabilities:
Is project management software with CRM suitable for all business sizes?
Project management software tools with CRM and other client database management features are suitable for businesses of all sizes. Small businesses can benefit from improved processes and centralized information, while larger enterprises can take advantage of the scalability and advanced features to manage complex projects and large customer databases. Even solo professionals, such freelance consultants, can use project management software for consultants to efficiently organize client data, tasks, and communication in one place.
Can project management software with CRM be customized to fit industry-specific needs?
Many project management software with CRM solutions offer customization options to fit industry-specific needs. This can include custom workflows, specialized reporting, and integrations with industry-specific tools. Choose software that can be tailored to your business’s unique requirements.
What challenges can CRM project management software help solve?
CRM project management software addresses several challenges including task management inefficiencies, poor client communication, difficulty in tracking project progress, and disjointed workflows. By centralizing project information and client data, you can manage resources more effectively, maintain consistent communication with clients, and improve your processes, thereby reducing errors and boosting productivity.
How does CRM project management software handle data security and privacy?
CRM project management software typically includes robust security features such as data encryption, secure access controls, and compliance with international privacy regulations like GDPR. These features make sure sensitive client and project data is protected against unauthorized access and breaches. This means a secure environment for managing business operations.
