Scoro Review 2025: Expert Opinion & Full Analysis
Scoro is a professional services automation software that helps you manage projects, resources, and finances in a single system. It is purpose-built for mid-sized professional services businesses who are primarily selling their time, such as consultancies, agencies, architecture and engineering firms, and IT and software companies. Scoro helps improve your workflows and create visibility by consolidating your data and letting you focus more on growth and less on administrative tasks.
I've tested Scoro extensively and evaluated its features pros and cons, best and worst use cases, and pricing. Whether you want to gain visibility into project progress and finances, boost profitability, improve utilization, or increase team collaboration, my review can help you decide if Scoro is right for your team.
Scoro Evaluation Summary
- From $19.9/user/month (billed annually)
- 14-day free trial available
Why You Can Trust Us
Scoro Overview
In my opinion, Scoro works best for organizations and teams who want to bring tasks, time tracking, billing, and reporting into one clean interface. It stands out for blending project management with finance and CRM tools, which you don’t often get in one package. Compared to competitors, such as Asana or ClickUp, Scoro’s depth in financials and reporting is better, but the tradeoff is a steeper learning curve during onboarding. It’s well-suited for teams that juggle client work and need to keep a close eye on billable hours and profitability. If you want something lightweight and quick to set up, you might find it a bit much. But if you're comparing tools and want one that handles more than just tasks, Scoro's worth considering.
pros
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You can generate detailed reports to make informed decisions.
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Scoro is highly-customizable with different permission sets, user-based menus, and settings.
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Scoro lets you plan capacity and forecast utilization so you can allocate resources more efficiently.
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You can monitor progress in real time and compare estimates vs actuals.
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You can manage projects and track time efficiently in one place.
cons
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User interface can feel cluttered for new users (although this can be fixed by creating simplified views via permission sets).
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Some users find the learning curve steep for advanced features.
Is Scoro Right For Your Needs?
Who Would be a Good Fit for Scoro?
If you run a medium-sized professional services business, such as a marketing agency, consultancy, or IT services firm, Scoro is a practical choice. It’s designed for teams that need to manage multiple projects and clients, and it combines project management and time tracking in one platform. Scoro’s detailed reporting and shared calendars can also keep your team organized and informed, so you can stay on schedule and deliver on client expectations.
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Marketing agencies
Scoro's project management and time tracking features help you manage marketing campaigns efficiently.
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Consulting firms
Scoro provides comprehensive reporting tools to track client projects and deliverables.
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IT services
Scoro supports task coordination and project lifecycle management, from quoting to invoicing.
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Creative teams
Scoro’s shared, drag-and-drop calendars and task lists help keep everyone on the same page
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Project managers
Scoro's detailed reporting aids in making informed decisions and tracking progress.
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Finance departments
Scoro's financial reporting and billing features make it a strong choice for managing invoices and budgets effectively.
Who Would be a Bad Fit for Scoro?
Scoro might not be the best fit for businesses with highly specialized needs. If your organization is in a niche industry like healthcare or manufacturing, Scoro's generalist approach might not cater to your specific workflow requirements. Additionally, smaller teams or startups with limited resources might find Scoro's comprehensive feature set overwhelming and expensive.
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Healthcare industry
Scoro lacks the specialized tools needed for healthcare workflows.
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Manufacturing sector
The software doesn’t offer specific tools and features tailored to manufacturing processes.
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Small startups
Scoro's extensive features and pricing can be daunting for small startups with basic needs.
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Highly specialized teams
Teams requiring niche functionalities might not find them within Scoro's platform.
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Budget-conscious companies
Organizations with tight budgets might find Scoro's pricing out of reach for its comprehensive features.
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Simple task management
If your team just needs a simple task management tool, Scoro’s advanced features could be excessive.
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Quoting & Estimating: Scoro’s quotes let you build a price proposal for the client and simultaneously assess delivery costs to get a better understanding of margins. The quotes can be converted into projects and corresponding budgets with just a click.
Project Management: Scoro lets you plan, track, and execute your projects in one place. You can assign tasks, set deadlines, and track progress, so your team always knows what’s next. Its interactive Gantt chart lets you map out project timelines visually, set milestones, and manage task dependencies to keep everything on track.
Task Management: You can break projects into milestones, phases, tasks, and subtasks, assign owners, and set priorities, which makes it easy to keep your team focused on what needs to get done first.
Time Tracking: Scoro has built-in time trackers and timesheets that track how much time you spend on each task. This helps you stay on top of billable hours and make sure nothing slips through the cracks.
Resource Planning: You can see your team’s workload and availability in real time. This makes it simple to allocate resources and avoid overloading anyone.
Budgeting & Cost Tracking: Scoro lets you set project budgets and track expenses as you go, so you always know whether your project is on budget or headed off course.
Billing: Scoro supports different types of native invoicing options for fixed fee, time & materials, and retainer projects. It can also be integrated with all main accounting tools (Sage Intacct, Xero, QuickBooks, Exact Online) for automated document and payment info sync.
Reporting & Dashboards: Scoro provides ready-to-use reports and customizable dashboards, which gives you a clear view of your team’s performance and project status metrics without digging for data.
Standout Features
Forecasting: Scoro has native forecasting capabilities that let you forecast revenue based on committed work and your sales pipeline, as well as predict cost burn and project profit margins while the project is still ongoing.
AI: Scoro has in-built AI features that make the tool easier for your team to use and let you automate workflows, get access to insights, and generate reports.
Ease of Use
Scoro is fairly user-friendly, though new users might find the interface a bit crowded. Admin users can help reduce mental overload by setting up a simplified interface for non-power users with the help of permission settings. Once you become familiar with the software, managing projects and tracking time becomes significantly easier. Customizable dashboards and shared calendars also help you simplify daily tasks.
Some of the advanced features do have a steeper learning curve and may take time to master, but Scoro's AI features can help you find data with natural language prompts, which can make adoption easier for all new users.
Onboarding
Scoro’s onboarding is thorough but can feel overwhelming at first. While the initial setup takes time, step-by-step guides and responsive customer support make the process easier. Scoro also provides detailed tutorials and support resources to help you get started.
Once you get through the early learning phase, the platform’s features start to add real value for your team. Furthermore, Scoro’s support team is quick to help if you run into issues.
Customer Support
Scoro provides reliable customer support, including a responsive team that many users appreciate. Support is available via both email and chat with ELI, Scoro’s AI-powered assistant, and issues are typically resolved quickly. The help center is also extensive and offers answers to common questions and detailed guides.
Scoro makes sure you have the help you need to keep your projects moving forward. While some users would prefer faster response times, the overall quality of support is consistently praised.
Value for Money
Scoro’s pricing offers competitive value, especially for medium-sized businesses. The platform's comprehensive features justify the cost, with users typically appreciating the return on investment. Different pricing tiers provide flexibility, so you can choose a plan that best suits your needs. Overall, Scoro delivers solid value for the price.
- Core: Basic project and task management features.
- Growth: Adds time tracking and team collaboration tools.
- Performance: Includes CRM capabilities and sales management.
- Enterprise: Offers advanced reporting and financial management features.
Scoro Specs
- API
- Billing/Invoicing
- Budgeting
- CRM Integration
- Dashboards
- Data Export
- Data Import
- Document Management
- Expense Tracking
- External Integrations
- Financial Analysis
- Forecasting
- Gantt Charts
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- Project Management
- Resource Management
- Scheduling
- Status Notifications
- Task Scheduling/Tracking
- Time Management
- Workflow Management
Scoro Customers
New Product Updates from Scoro
Scoro Enhancements for Invoicing and Work Management
Scoro adds time and external cost allocation to existing invoices, customizable project task list columns, project member selection on creation, enhanced team performance metrics, and improved purchase order data across views. These updates improve everyday usability by tightening the link between delivery and billing, reducing noise in task views, and giving teams clearer financial and performance insights. The updates include:
- Allocate Time and Costs to Invoices: Users can now attach specific time entries and external costs directly to existing invoices, simplifying billing processes.
- Customizable Project Task View: Projects can now be tailored by selecting and ordering task list columns to better manage workflows.
- Add Project Members During Creation: This feature simplifies team setup by allowing project members to be added at the beginning.
- Non-Billable Metrics in Team Reports: Performance reports now include non-billable metrics, offering a clearer view of overall team productivity.
- Enhanced Purchase Order Data Visibility and Export: This update provides improved access and export options for purchase order data, streamlining data management.
Visit Scoro's official site for more details.
for more details.
Scoro Version Update: Enhancements to Billing and Reporting
Scoro's latest version update focuses on enhancing user productivity through improved billing accuracy and reporting capabilities. The update is designed to streamline processes and offer greater control over project costs and time management.
Some important aspects that were part of this update include:
- Intelligent Purchase Order Automations: Automatically sets purchase orders to received, completed, or partially settled, reducing manual tracking efforts.
- Retrospective Linking of Bills: Allows for accurate cost tracking by linking bills to purchase orders retrospectively.
- New Cost-Based Data Columns in WIP Report: Introduces columns like Unbilled Time and Uninvoiced Costs for more comprehensive financial insights.
- Enhanced Utilization Reports: Excludes full-day time off and national holidays from planned time allocations, offering clearer resource planning.
- Improved BambooHR Integration: Syncs partial-day time-off requests to ensure accurate HR data across systems.
Visit Scoro's official site for more details.
Scoro's Latest Version Update Enhancements
Scoro has introduced a range of features to enhance functionality of the platform. The highlight of this release is the MCP server, which marks a groundbreaking step for Scoro users by providing a secure integration with AI tools such as Claude and ChatGPT. This enables robust data-driven workflows and efficient cross-application data retrieval, enhancing productivity across multiple platforms.
Some important aspects that were part of this update include:
- AI-powered Multi-tool Workflows via MCP: This allows seamless connection with AI tools for efficient data retrieval and cross-app workflows, driving greater productivity.
- Automated Timesheet Reminders: Notifications for unsubmitted timesheets within the past eight weeks ensure accurate time tracking with customizable schedules and recipient lists.
- Enhanced UX Features: Users can now collapse the Time breakdown by roles chart and filter financial and bookings reports by project type, aiding in better data management.
- Improved Resource Planning Tools: These updates support cross-entity bookings management and provide heatmaps for consistent utilization insights.
- Expanded Custom Module Support: Custom modules now support tagging, in line with default modules, allowing for better organization and retrieval.
- QuickBooks Sync Enhancements and New Package Benefits: Includes configurable sync frequency and billable time import, along with added features like individual labor cost visibility in the Performance plan and 100 free ELI insight prompts for Pro and higher memberships.
Visit Scoro's official site for more details.
Scoro's Internal Projects and Standardized Billable Time Tracking
Scoro introduced several key enhancements aimed at improving project management and standardizing billable time tracking. Below is a detailed overview of the new features:
- New Internal Project Type: A project type specifically for internal initiatives that are always non-billable and cannot be linked to clients. Despite this, they allow for time budgeting and the linking of financial documents such as bills, expenses, and purchase orders.
- Standardized Billable Time at Task Level: Billable time is now managed at the task level for all Scoro packages. Tasks in one-off and retainer projects are billable by default, with options to mark them as non-billable or set partial hours. Tasks in internal projects remain non-billable.
- Faster Project Creation with New Modify View: A tabbed modify dialog that separates "Project Settings" (type, title, etc.) and "Budget Settings," enabling quicker project creation with the option to configure details later. The project type cannot be changed post-creation.
For more information, visit Scoro's version updates blog.
Scoro's New Features and Enhancements
This update for Scoro introduces several key enhancements to improve time tracking and project management:
- Internal Project Type: Introduces a new project category that automatically marks tasks and time entries as non-billable, effectively distinguishing internal efforts from client work.
- Standardized Billable Time at the Task Level: Offers precise control over billable vs. non-billable hours, enhancing accuracy in billing and time management.
- Refreshed Project Modify View: Features a new tabbed layout for quicker and more intuitive project setup and modification.
- Expanded ELI AI Capabilities: Enhancements include ELI chat and insights, providing data-driven assistance and natural-language interaction for informed decision-making.
- Sync with QuickBooks: Enables automatic or on-demand syncing of invoice and bill attachments, ensuring consistent financial data management across platforms.
These updates are designed to enhance user experience and provide better tools for managing projects and tracking time. For further details, refer to the Scoro version updates blog.
Scoro's New Updates: AI Insights, Project Metrics, and Usability Enhancements
The new update for Scoro introduces several enhancements to improve usability and data management:
- ELI Insights: A new skill for Scoro's AI assistant, allowing natural-language prompts to generate reports quickly. Available for Enterprise and Ultimate plans, with an add-on option for others.
- Enhanced Project Metrics: Project summary bars now include 7-day trend lines and customizable "watchdog" email alerts for financial or operational thresholds, with options to select visible metrics per project type.
- Revamped Project Task List: Redesigned with quick actions, inline task additions, calendar popups for due dates, and comment indicators, enhancing task management efficiency.
- Team Performance Report Improvements: Export reports in CSV/XLS formats from filtered views, usable as data sources for dashboard metrics.
- Custom Time-Off Types: New categories can be defined to align with organizational policies under Settings.
- Other Updates: Xero integration toggle to import documents once, Google Calendar toggle to disable recurring event sync, and a shortcut for support requests from the Help Station.
Scoro FAQs
How does Scoro handle data security and compliance?
Can Scoro support remote team collaboration?
Is Scoro customizable to fit my business needs?
How often does Scoro update its software?
Does Scoro offer mobile access?
How does Scoro help with project management?
Can Scoro handle multiple projects simultaneously?
Scoro Company Overview & History
Fred Krieger founded Scoro in 2013 in Tallinn, Estonia. The company provides professional services automation software that brings together CRM, resourcing, project management, project tracking, billing, and reporting. Scoro focuses on serving professional and creative services firms, helping them manage projects, resources, and finances in one place.
Scoro operates from offices in London, New York, and Tallinn, with a team of 147 employees. Thousands of businesses in over 60 countries use Scoro. The company has earned a reputation for building an efficient and well-rounded solution for managing work.
Scoro Major Milestones
- 2016: Scoro launched version 1.0 of its mobile app for iOS and Android, giving users the ability to manage work on-the-go.
- 2017: Deloitte’s Technology Fast 50 ranked Scoro as one of the fastest-growing tech companies.
- 2018: Scoro earned a spot on the Inc. 5000 list of fastest-growing private companies in the U.S.
- 2019: G2 Awards named Scoro one of the Best Software Companies in EMEA.
- 2021: Scoro won the Employer of the Year award at the Business Brilliance Awards.
- 2022: The Global Business Tech Awards named Scoro as Tech Company of the Year.
- 2024: Scoro became one of top professional services automation software tools in Europe.
What's Next?
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