Pam is a serial PMO builder who has spent her entire career in the agency and consulting world. She is currently the Vice President of Delivery Management for Hero Digital and has previously built and led teams for organizations such as Wunderman Thompson, Nerdery, and AIM Consulting. We’ve affectionately branded her style of leadership as “tough but fair” — an approach that sets clear expectations through transparency, but always comes from a place of caring and growth. In her own words, “I lead my teams in the way I want them to lead our clients”. She is also a self-professed process junkie who has been successfully designing and implementing agile ways of working in an agency setting. If you’re looking to talk about team leadership, jam on agile methods, or geek out about process improvement, Pam is an ocean of knowledge on all that and more!