SysAid Pricing Tiers & Costs
A complete overview of SysAid pricing tiers, additional costs, value for money, and how to pick the right plan for you. Plus, alternatives to consider and a side-by-side pricing comparison.
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SysAid is a cloud-based help desk software that offers multiple pricing tiers and plans, typically on a subscription basis. Geared towards admins and service management leaders, many team leads use SysAid to streamline IT service requests, automate workflows, and improve overall user experience and service delivery. SysAid’s pricing structure is more flexible than that of its competitors, offering good value for money. This guide covers everything you need to know about SysAid pricing, plans, and costs to make an informed purchase decision confidently.
How Much Does SysAid Cost?
SysAid does not share pricing information publicly, however, based on my research and expertise, I estimate that SysAid pricing starts from $79 per user per month and goes up to $108 per user per month. The platform offers three packages tailored for help desk and IT service management, catering to lean teams, mid-sized organizations, and enterprises. Interested customers can access a free trial, product tour, and demo. Additionally, SysAid provides extensive support, onboarding services, and various resources for industry leaders. Potential users are encouraged to contact SysAid directly for specific pricing details.
SysAid Plans & Pricing Tiers
Here's an overview of the available SysAid plans:
| Plan Type | Price | What’s Included? |
| Help Desk | $79/user/month | SysAid Copilot Add-on, Incident Management, Self-Service Portal, Service Catalog, Asset Management, Reporting and Analytics, Escalation policies, Remote control |
| ITSM | $108/user/month | Everything in Help Desk, SysAid Copilot Add-on, ITIL Package, Workflow Automation, Third-Party Integrations, Company management, Advanced SLA |
| Enterprise | Upon request | Everything in ITSM, SysAid Copilot Add-on, Unlimited Number of Agents, Unlimited Automation Rules, Unlimited Custom Columns, Enterprise Premium Service |
Let’s break down the available SysAid plans a bit further:
SysAid Help Desk Plan
The SysAid Help Desk Plan is ideal for lean teams needing to accomplish more with fewer resources. It is best suited for small to medium-sized businesses across various industries. Core features include incident management, a self-service portal, a service catalog, IT asset management, customizable reporting and analytics, and remote control. However, SysAid may lack advanced ITIL capabilities and extensive third-party integrations.
SysAid ITSM Plan
The SysAid ITSM Plan is designed for mid-sized and mature organizations aiming to provide excellent service. It includes all the Help Desk Plan features, ITIL package, workflow automation, third-party integrations, company management, and advanced SLA management. This plan is ideal for businesses needing more comprehensive IT service management but may be limited by the number of agents and automation rules.
SysAid Enterprise Plan
The SysAid Enterprise Plan is a comprehensive package with no limitations, designed to support teams of any size. It includes all features of the ITSM Plan and adds unlimited agents, unlimited automation rules, unlimited custom columns, and enterprise premium service. This plan is perfect for large organizations requiring extensive customization and scalability. The primary limitation is its higher cost compared to other plans.
SysAid Pricing vs. Competitors
SysAid offers three main pricing tiers: Help Desk, ITSM, and Enterprise. Each plan includes incident management, self-service portals, and asset management. Higher-tier plans add advanced functionalities like ITIL packages, workflow automation, and unlimited agents. SysAid also provides add-ons like SysAid Copilot, which integrates AI into service management. Pricing is customized based on the number of agents and assets, and implementation costs are not included. Compared to other help desk software, SysAid's pricing is generally considered average, offering a balance of features and scalability.
Comparison Chart: SysAid vs. Alternatives
Are you wondering how SysAid pricing compares to other help desk software? Here’s a comparison chart that breaks down the costs of other help desk software side-by-side:
| Tools | Price | |
|---|---|---|
| Issuetrak | From $26/agent/month | Website |
| Freshdesk | From $15/user/month (billed annually) | Website |
| Zendesk | From $49/user/month. | Website |
| Zoho Desk | From $14/user/month (billed annually) | Website |
| HaloITSM | From $49/user/month | Website |
| ManageEngine ServiceDesk Plus | From $12/user/month (billed annually) | Website |
| Zoho Assist | From $12/month | Website |
| Salesforce Service Cloud | From $25/user/month (billed annually) | Website |
| Front | From $19/user/month (billed annually) | Website |
| NinjaOne | From $20/user/month (billed annually) + $25 base fee per month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareAlternatives to SysAid
SysAid is a solid help desk software, but many other options exist. Depending on your use case, budget, team size, and other factors, you might consider shopping around for a solution better suited to your needs. If you’re looking for alternative help desk software options to SysAid, here are a few worth checking out:
- Jira Service Management: Built on Atlassian’s Jira, it offers an effortless service experience with robust integration capabilities.
- ManageEngine ServiceDesk Plus: Provides a completely web-based, ITIL-driven help desk and asset management tool with no-code automation.
- Freshservice: An easy-to-use IT service desk and ITSM solution designed using ITIL best practices, known for its quick setup and usability.
- ServiceNow IT Service Management: Delivers a faster, smarter, and more automated IT service management experience.
- SolarWinds Service Desk: An IT and employee service management solution that redefines employee service experiences seamlessly, smartly, and meaningfully.
- ProProfs Help Desk: Known for its clear and transparent pricing, it offers comprehensive features for excellent customer support.
How to Choose the Right SysAid Plan
When deciding which SysAid plan to go with, you’ll want to consider each plan's added value and potential drawbacks. Scrolling through long lists of features can quickly lead to confusion and uncertainty, so here are a few factors to keep in mind as you evaluate and assess your options:
SysAid Scalability and Team Size
Evaluating the scalability of SysAid is crucial for aligning with your team’s size and growth trajectory. SysAid offers packages tailored to various organizational sizes, from small teams to large enterprises. For instance, a small business with a lean IT team might opt for the Help Desk edition, which provides essential features to manage increasing workloads efficiently. Mid-sized organizations could benefit from the ITSM edition, which includes more advanced capabilities for a growing user base. Large enterprises with extensive IT needs might choose the Enterprise edition, which supports unlimited team sizes and complex IT environments.
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Industry-Specific SysAid Features
Explore SysAid's tailored features to evaluate whether it meets your industry needs. For example, SysAid offers specialized solutions for the education, healthcare, manufacturing, MSP, and HR industries. These features include AI chatbots, asset management, and integrations, which help your team deliver exceptional service efficiently. Some features may be available only in specific plans, so review the plan details to ensure they meet your requirements.
SysAid Integration Capabilities
Connecting your help desk software to your existing tech stack is crucial for seamless operations and efficiency. SysAid offers native integrations with various tools and platforms to enhance your IT operations. It also supports third-party integration tools like Zapier, allowing you to connect with various applications. Additionally, SysAid provides an API for building custom integrations, allowing your team to tailor the system to your specific needs.
SysAid Security Safeguards
When choosing a SysAid plan, you need to consider the safety and security features included as well as your other business needs. SysAid offers various security measures across its Help Desk, ITSM, and Enterprise plans. All plans include incident management, self-service portal, asset management, and remote control. SysAid ensures data protection with encryption and authentication requirements and supports Single Sign-On (SSO) solutions. The platform is certified with ISO 27001, ISO 27017, ISO 27018, and SOC2 Type 2 and undergoes regular third-party audits, vulnerability scans, and penetration tests. Data is stored in secure AWS data centers, and the platform includes DDoS protection and data backup.
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SysAid Pricing FAQs
Here are answers to a few common questions about SysAid pricing:
What additional costs should I anticipate with SysAid?
When using SysAid, you should anticipate the following additional costs:
- Professional Onboarding Fee: A one-time fee for initial setup and configuration.
- Add-Ons: Optional features such as SysAid Copilot which helps reduce wait times for end users, Advanced Analytics, Additional Assets, Remote Control, Automate Joe, and Sandbox.
- Annual Subscription: Cloud and On-Premises licenses are available, with some functionality exclusive to the Cloud.
- Support and Maintenance: Ongoing support and updates are included with the annual subscription.
Are there any discounts or promotions available for SysAid?
SysAid occasionally offers promotions and discounts. For example, they may provide discounts for educational institutions and non-profits or during special promotional periods. To access these discounts, contact SysAid Sales directly or check their website for current promotions.
How often does SysAid change its pricing structure?
SysAid does not frequently change its pricing structure. However, they periodically review and update their pricing to reflect new features and market conditions. The last significant update to their pricing structure was not specified, but they ensure that any changes are communicated to existing and potential customers.
What factors determine the cost of my SysAid subscription?
The cost of your SysAid subscription depends on several factors:
- Number of Agents: The individuals assigned to manage service provision.
- Number of Assets: Devices such as workstations, servers, printers, and mobile devices are managed by the system.
- Selected Modules: Additional features and integrations you choose to include in your package.
- Edition Type: Whether you opt for the Help Desk, ITSM, or Enterprise edition.
Are implementation costs included in the plan pricing?
Implementation costs are not included in the plan pricing—SysAid charges a one-time Professional Onboarding fee for initial setup and configuration, separate from the subscription cost.
Can I try SysAid before I buy it?
Yes, SysAid offers a free trial for all its packages and add-ons. During the trial, you can access all SysAid features without providing credit card details or making any prior commitment. At any point during the trial, you can choose a plan and pay from within your account using various payment methods.
Is SysAid Good Value?
In my opinion, SysAid offers solid value for organizations seeking a reliable help desk software solution. Its problem management features, such as asset management, ticketing, and automation, cater well to mid-sized businesses and educational institutions. The pricing plans are competitive, especially considering the breadth of functionality provided. SysAid's interface is user-friendly, and the onboarding process is straightforward, making it accessible for teams with varying levels of technical expertise. The software integrates well with other tools, enhancing its utility in diverse IT environments and overall ease of use. SysAid support is responsive and allows for customizable notifications for real-time system updates and ticket status changes, which is helpful for maintaining operational efficiency. SysAid's extensive feature set, generative AI for asset management, and customization options benefit industries with complex IT needs, such as healthcare or finance.
Verdict: SysAid has a flexible pricing model and is a valuable investment for mid-sized businesses and sectors with complex IT requirements.
Want to learn more about SysAid? Check out their site for additional information.
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