21 Best Project Management Ticketing Systems Reviewed In 2025
10 Best Project Management Ticketing Systems Shortlist
Here’s my list of the best project management ticketing systems:
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The right project management ticketing system can make it a lot easier to track project work and issues, speed up your workflows, and boost the team's productivity. Without it, you'll be confused about overall progress and who's working on what.
Here are my picks for the best project management ticketing systems that offer features for task tracking, team collaboration, and issue resolution. I've used my experience and expertise as a project manager to evaluate and assess a variety of tools to help you find the right fit whether you are managing small teams or large, complex projects.
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Compare Specs Side-by-Side
This comparison chart summarizes pricing details and other info for each of my top project management ticketing system selections so you can easily compare each tool’s specs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for secure remote connectivity | 14-day free trial | From $49/user/month (billed annually) | Website | |
| 2 | Best for team collaboration | 30-day free trial | From $10.99/user/month (min 3 users, billed annually) | Website | |
| 3 | Best for all-in-one project management and collaboration | 14-day free trial | From $45/month (billed annually) | Website | |
| 4 | Best for issue tracking | 7-day free trial + free demo available | From $3/user/month (min 5 seats) | Website | |
| 5 | Best for omnichannel message consolidation | 7-day free trial + free demo | From $19/user/month (billed annually) | Website | |
| 6 | Best for visual project management | From $5/user/month (billed annually) | 14-day free trial | Website | |
| 7 | Best for centralized customer service | 15-day free trial | From $14/user/month (billed annually) | Website | |
| 8 | Best for reducing idea-to-production cycle time | 30-day free trial + Free demo | From $19/user/month | Website | |
| 9 | Best for AI-enhanced customer service | Free trial available | From $19/user/month (billed annually) | Website | |
| 10 | Best for high-velocity service management | 7-day free trial | From $20/user/month (billed annually) | Website |
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monday.com
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Wrike
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2
Best Project Management Ticketing System Reviews
Here are my detailed evaluations of each top project management ticketing system. I cover the advantages and disadvantages, key features, and ideal use cases for each software.
TeamViewer is a remote connectivity software that provides secure remote access and support solutions. It is best for secure remote connectivity due to its thorough security features, including end-to-end encryption and multi-factor authentication, ensuring safe and reliable remote connections.
Why I picked TeamViewer: I chose TeamViewer for the list because of its strong emphasis on security and its comprehensive suite of remote connectivity tools. TeamViewer stands out from other remote connectivity solutions due to its advanced security measures and wide range of features that cater to various industries. I believe TeamViewer is best for secure remote connectivity because it offers end-to-end encryption, multi-factor authentication, and compliance with international security standards, making it a trusted choice for businesses of all sizes.
Standout Features and Integrations
Features include remote access and support, remote management, and augmented reality support. It also provides centralized monitoring and management of IT systems, asset management, and endpoint protection.
Integrations include Microsoft Teams, Salesforce, Freshworks, Microsoft Intune, Jira, ServiceNow, SAP, Google Workspace, Slack, and Zendesk.
Pros and cons
Pros:
- Advanced remote support tools
- Wide range of integrations
- Strong security features
Cons:
- Requires stable internet connection
- Higher cost for advanced features
Teamwork.com is a project management platform designed to help teams manage their projects and client work efficiently. It includes ticketing system capabilities and team collaboration features.
Why I picked Teamwork.com: I chose Teamwork.com for the list because it stands out as a collaborative and feature-specific solution for managing client work across various industries, including agencies, consulting services, IT services, and architecture & engineering. I believe Teamwork.com is best for client deliverable features integrated project management due to its varied feature set such as time tracking and resource management, which are crucial for delivering client work effectively and maximizing team productivity.
Standout Features and Integrations
Features include project management essentials, time tracking, resource management, and customizable project templates. It also offers advanced features such as workload and capacity management, advanced budgeting, and powerful reporting tools.
Integrations include Slack, Zapier, MS Teams, Google Drive, QuickBooks, and HubSpot.
Pros and cons
Pros:
- Wide range of native integrations
- Customizable templates and advanced reporting
- Full project management features
Cons:
- May require some training to fully utilize all features
- Yearly billing may not be flexible for all teams
ProofHub simplifies project management and team collaboration in one platform. It excels at integrating various project management tools to facilitate teamwork and project delivery.
Why I picked ProofHub: I selected ProofHub for its comprehensive approach to project management, offering a suite of tools in one package, which distinguishes it from other project management systems. ProofHub is best for all-in-one project management and collaboration because it provides a unified platform for task management, scheduling, discussion, and document management, which supports team synergy and project oversight.
Standout Features and Integrations
Features include task lists, kanban boards, Gantt charts, and custom workflows for project planning and execution. It also offers time tracking, file sharing, and proofing tools for efficient team collaboration.
Integrations include Slack, Box, Dropbox, Google Calendar, Google Drive, One Drive, FreshBooks, and QuickBooks.
Pros and cons
Pros:
- Extensive feature set for project tracking, collaboration, and reporting
- Flat-rate pricing model that includes unlimited users
- Unified platform for various project management needs
Cons:
- Potential learning curve due to the extensive range of features
- No native time-tracking
nTask is a project management software designed to improve productivity and collaboration for teams and businesses of varying sizes. It offers key functions such as project management, task management, team collaboration, issue tracking, time tracking, risk management, and meeting management.
Why I picked nTask: When you're managing projects, nTask's issue-tracking feature is a big help. It lets your team identify, report, and manage any problems that come up during a project's lifecycle. This feature is crucial in a project management ticketing system because it helps you keep track of issues and resolve them promptly, reducing downtime and ensuring that projects stay on schedule. You can assign issues to team members, set priorities, and track the status of each issue.
Standout Features and Integrations
Features include project management, which provides tools to plan, execute, and monitor projects effectively, ensuring that teams can achieve their goals efficiently. Task management allows users to create, assign, and track tasks, so everyone knows what needs to be done and when, enhancing team coordination. Gantt charts help visualize project timelines and dependencies
Integrations include Google Calendar, Google Meet, Outlook Calendar, Apple Calendar, Microsoft Teams, GitHub, Trello, Google Tasks, Microsoft Office 365, Gmail, Evernote, and Asana.
Pros and cons
Pros:
- Good issue tracking capabilities
- Helps you visualize timelines and dependencies
- Includes meeting management features
Cons:
- Reporting features could be more detailed
- Lacks advanced features for very large teams
Front is a customer communication tool designed to help businesses build stronger customer relationships and improve operational efficiency. It offers a range of features including omnichannel inbox management, live chat with AI chatbots, collaboration tools, workflow automation, and analytics.
Why I picked Front: One of the most notable aspects of Front is its omnichannel support, which consolidates messages from various channels such as email, SMS, live chat, and social media into a single, unified inbox. This feature is particularly beneficial for teams that handle high volumes of customer interactions across multiple platforms, as it prevents communication silos and ensures that no message is missed.
Standout Features and Integrations
Features include AI chatbots and agent assistance that provide instant resolutions to common inquiries, improving agent productivity and customer satisfaction. Furthermore, the platform's workflow automation capabilities, including no-code automation, smart routing, and tagging, help in automatically categorizing and assigning tickets, reducing response times and increasing overall efficiency.
Integrations include Asana, ClickUp, Vooma, Krisp, Chatra, Dialpad, Drift, FullContact, Gainsight, HubSpot, Bugpilot, and Salesforce.
Pros and cons
Pros:
- Good automation features
- Centralized customer communication
- Excels in facilitating team collaboration
Cons:
- Reporting features are not available for the Starter plan
- Could have more customization options
Trello is a project management tool that uses boards, lists, and cards to help teams organize and prioritize projects. It is best for visual project management due to its intuitive, drag-and-drop interface that allows users to easily visualize project progress and workflows.
Why I picked Trello: I chose Trello for its exceptional visual project management capabilities. Trello stands out from other project management tools because of its user-friendly, card-based interface that makes it easy to see the status of tasks at a glance. I believe Trello is best for visual project management because it allows teams to quickly and easily organize tasks, track progress, and collaborate in a visually intuitive way.
Standout Features and Integrations
Features include customizable boards, lists, and cards, built-in automation with Butler, and a variety of views such as Calendar and Timeline.
Integrations include Slack, Google Drive, Dropbox, Microsoft Teams, Jira, Confluence, Evernote, Salesforce, and GitHub.
Pros and cons
Pros:
- Extensive integrations
- Customizable workflows
- User-friendly interface
Cons:
- Basic reporting tools
- Limited advanced features
Zoho Desk is a platform that centralizes customer service operations. It is recognized as the best for centralized customer service because it consolidates customer interactions from various channels into a single, accessible location.
Why I picked Zoho Desk: I selected Zoho Desk for its standout ability to centralize customer service operations, which is helpful for businesses looking to maintain consistency in customer interactions. I judged it to be best for centralized customer service because it effectively brings together support channels, ensuring that the customer experience is positive and is overall cohesive and responsive.
Standout Features and Integrations:
Features include AI-powered help desk ticketing, multi-channel ticketing, a customer self-service portal, and advanced reporting tools that cater to a diverse range of customer service needs.
Integrations include Mailchimp, Salesforce, Trello, Slack, Google Workspace, Dropbox, Google Drive, RingCentral, Twilio and Microsoft Office 365. Zoho also integrates with social media platforms like Facebook and Twitter.
Pros and cons
Pros:
- Extensive customization and integration options
- AI-powered assistance for support
- Unified customer service platform
Cons:
- Potential learning curve for new users
- Higher starting price compared to some alternatives
GitLab is a web-based DevOps lifecycle tool that streamlines the process from idea to production. It is best for reducing the idea to production cycle time due to its integrated set of features that cover the entire software development lifecycle.
Why I picked GitLab: I chose GitLab for the list because it offers a single application for the entire DevOps lifecycle, which is unique compared to other tools that may require integrations or multiple platforms. I believe GitLab is best for reducing the idea-to-production cycle time because it provides a seamless workflow with built-in tools for planning, coding, testing, deploying, and monitoring, all within the same environment.
Standout Features and Integrations
Features include its integrated CI/CD pipelines, issue tracking, source code management, and advanced security scanning capabilities. These features enable teams to collaborate effectively, automate their workflows, and ensure code quality and security.
Integrations include JIRA, Jenkins, Slack, Trello, Kubernetes, Docker, Sentry, Prometheus, and Elastic Stack.
Pros and cons
Pros:
- Strong focus on security and compliance
- Complete CI/CD pipelinesComplete CI/CD pipelines
- Integrated DevOps lifecycle management
Cons:
- Some features may be overwhelming for small teams
- Can be complex to set up for new users
Zendesk is a versatile customer service solution that offers a wide range of features to businesses in various industries. Its AI and automation features along with its prioritization on workforce engagement make it a standout option for project management ticketing software. In addition, Zendesk stands out for personalized and efficient customer support experiences.
Why I picked Zendesk: I chose Zendesk for this list because of its advanced AI capabilities that enhance customer service. Zendesk stands out with its ability to integrate AI into customer interactions, making support more efficient and personalized. This makes it a good option for businesses looking to leverage AI in their customer service operations.
Standout Features and Integrations
Features include messaging and live chat, AI and automation, a help center, and workforce engagement tools.
Integrations include tools like Salesforce, Slack, Google Analytics, Shopify, Mailchimp, HubSpot, Trello, Asana, Microsoft Teams, and Zoom.
Pros and cons
Pros:
- Full range of customer support features
- Wide range of integrations
- Helpful AI capabilities
Cons:
- Limited customization options
- Higher cost for advanced features
Jira Service Management is designed to connect Dev, IT, and business teams to deliver exceptional service. It is best for high-velocity service management because it accelerates collaboration across changes, incidents, and requests while managing risk.
Why I picked Jira: I chose Jira for its service management capabilities, which stand out in the crowded field of project management tools. Jira's ability to connect Dev and Ops teams on a single platform makes it unique. I believe it is best for high-velocity service management due to its focus on accelerating collaboration and managing risk effectively.
Standout Features and Integrations
Features include customizable templates and dynamic forms, pre-configured request types, and workflows. It also provides scalability for both small teams and large enterprises.
Integrations include Confluence, Bitbucket, Trello, Slack, Microsoft Teams, GitHub, AWS, Google Cloud, Azure, Okta and more.
Pros and cons
Pros:
- Wide array of integrations
- Scalable for all team sizes
- Customizable templates
Cons:
- Higher learning curve
- Slightly complex setup
Other Project Management Ticketing Systems
Below is a list of additional project management ticketing systems that didn’t make my top list, but which are worth checking out.
- Airtable
For a user-friendly interface and powerful customization
- Asana
For AI-driven workflow automation
- Bitrix24
For an all-in-one business suite
- Smartsheet
For flexible project planning
- Freshservice
For IT service management
- Wrike
For real-time collaboration
- Intercom
For customer communication
- Pivotal Tracker
For Agile project management
- monday.com
For visual project tracking
- Manage Engine ServiceDesk Plus
For integrated IT and business workflows
- ClickUp
For customizable workflows
Related Project Management Software Reviews
If you still haven't found what you're looking for here, check out these other related tools that we've tested and evaluated:
- Project Management Software
- Resource Management Software
- Workflow Automation Software
- Time Tracking Software
- Task Management Software
- Collaboration Tools
- Gantt Chart Maker
- Productivity Tools
- Project Tracking Software
- Project Scheduling Software
Project Management Ticketing System Selection Criteria
When selecting the best project management ticketing systems to include in this list, I considered common buyer needs and pain points like efficient task tracking and team collaboration. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Create and assign tasks
- Track project progress
- Manage team collaboration
- Set deadlines and milestones
- Generate reports
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Utilize AI-driven insights
- Offer customizable workflow automation
- Provide advanced analytics and reporting
- Include public-facing release notes portals
- Support comprehensive mobile app functionality
Usability (10% of total score)
To get a sense of the usability of each system, I considered whether each tool offered the following:
- Intuitive interface design
- Responsive design for cross-device compatibility
- Dashboard customization
- Visual clarity in project and task statuses
- Drag-and-drop functionality
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered availability of the following for each tool:
- Comprehensive training videos and tutorials
- Pre-built templates for various project types
- Interactive product tours and guides
- Accessible support through chatbots or help docs
- Regular webinars for in-depth training
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered whether the tool:
- Provides 24/7 availability through multiple channels
- Offers responsive and knowledgeable support teams
- Offers community forums for peer assistance
- Communicates regularly about new features
- Maintains a comprehensive knowledge base
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered whether tools offered the following:
- Cost-effectiveness for different team sizes
- Transparent pricing plans without hidden fees
- Scalability for growing businesses
- Overall value based on feature utilization
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- User experiences with software updates and scalability
- Feedback on software reliability
- Testimonials regarding ease of use
- Reviews of unique features and benefits
- Critiques about customer support
How to Choose Project Management Ticketing System
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Make sure the system can grow with your team. Look for solutions that accommodate increasing users or projects without a hitch. |
| Integrations | Check if it connects with tools your team already uses, like Slack or Jira, to improve workflows and reduce manual data entry. |
| Customizability | Make sure you can adapt the system to fit your processes. Look for customizable workflows, fields, and dashboards. |
| Ease of Use | Your team should quickly grasp the system. Look for intuitive interfaces and easy onboarding processes to minimize training time. |
| Budget | Be clear about your budget constraints. Assess upfront costs and any recurring fees to make sure the tool will stay affordable over time. |
| Security Safeguards | Protect your data with robust security features. Look for systems offering encryption, regular backups, and compliance with standards like GDPR. |
| Support | Reliable customer support is crucial. Opt for solutions offering 24/7 support or a dedicated account manager for quick issue resolution. |
| Reporting | Evaluate the system's reporting capabilities. Comprehensive analytics and customizable reports can help you track progress and make informed decisions. |
Trends for Project Management Ticketing Systems
Project management ticketing systems are evolving. Here are key trends shaping their future.
- Integration with AI and machine learning: Vendors integrating artificial intelligence and machine learning into their ticketing systems. This can help with things like automating routine tasks and predicting ticket trends.
- Better mobile accessibility: Tools are improving their mobile apps, and many now let you manage tickets on-the-go. This is also great for remote teams.
- Focus on user experience: There's a growing emphasis on user experience in ticketing systems. Systems are becoming more intuitive and user-friendly. This can lead to higher adoption rates and productivity.
- More collaboration features: Vendors are prioritizing features for real-time collaboration so teams can work together directly within the ticketing interface. This fosters better communication and faster resolution times.
- Predictive analytics for ticket management: More tools are offering features for predictive analytics to help with things like forecasting ticket volumes and identifying patterns. This allows for better resource planning and management.
What Is a Project Management Ticketing System?
A project management ticketing system is a digital platform designed to help teams track and manage work requests and issues within a project. It's used by project managers, team members, and stakeholders to organize tasks, report problems, track progress, and maintain accountability.
Components of a project management ticketing system include an interface for submitting tickets, a system for categorizing and prioritizing issues, tools for assigning tasks, and features for tracking progress and resolution. This infrastructure supports effective communication and collaboration and helps teams address and resolve project challenges promptly.
Features of Project Management Ticketing Systems
Here are ten essential features to look for in a project management ticketing system.
- User-friendly interface: A straightforward and intuitive design is essential for quick adoption. It helps team members navigate the system with ease, which is critical for maintaining productivity.
- Customization options: The ability to customize workflows, fields, and statuses allows you to adapt the system to your unique processes.
- Integration capabilities: The tool should be able to interact with other tools and platforms you're using, act as a centralized hub of operations, and reduce the need to switch between different software.
- Collaboration: You should have access to features for instant communication among team members. This allows for immediate discussion and resolution of issues, which can accelerate project progress.
- Task prioritization: You should be able to assign urgency and importance to tickets. This helps teams focus on the most critical issues first so you can meet important deadlines.
- Reporting and analytics: The tool should provide insights into performance and progress metrics. This helps evaluate the success of projects and lets you make data-driven decisions to improve processes.
- Mobile accessibility: This allows team members to stay updated and respond to tickets while away from their desks, which helps maintain momentum.
- Automated notifications: This includes alerts for updates and changes so you can inform everyone about ticket progress and make sure nothing falls through the cracks.
- Time tracking: You should be able to monitoring time spent on tasks and get transparency on how much effort is being invested in different tasks. This helps with resource allocation and billing.
- Security features: Dependable security features help safeguard project data, which is crucial for maintaining client trust and regulatory compliance.
Benefits of Project Management Ticketing Systems
Here are five primary benefits of implementing a project management ticketing system.
- Improved issue tracking: A ticketing system lets you efficiently track issues and make sure nothing falls through the cracks. This helps maintain project timelines and consistent progress.
- More accountability: You'll be able to clearly assign responsibilities and hold team members accountable for their tasks. This helps maintain a high level of productivity and make sure everyone is aware of their duties.
- Better prioritization: You'll be able to prioritize tasks based on urgency and importance, focus on critical issues first, and manage workloads effectively.
- Better communication: Centralizing communication reduces the need for back-and-forth emails and meetings. This saves time and keeps all relevant information in one accessible place.
- Reporting insights: Ticketing systems often come with reporting features that provide insights into project performance and team productivity. These reports are invaluable for making informed decisions and continuously improving.
Costs and Pricing for Project Management Ticketing Systems
Below is a breakdown of the typical plan options, their average prices, and the common features included in each plan.
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free | $0 | Access for a limited number of users, basic task management, and ticket tracking |
| Basic | $10 - $25/user/month | Better task management, reporting tools, email integration, and basic support |
| Professional | $25 - $75/user/month | Project planning tools, automation, advanced reporting, and priority support |
| Enterprise | $75+/user/month | Custom integrations, dedicated support, advanced security, and analytics |
Project Management Ticketing System FAQs
Here are some answers to frequently asked questions you may have about project management ticketing systems and how they work:
Can a project management ticketing system be integrated with other tools?
Yes, many project management ticketing systems offer integration capabilities with other software tools such as email platforms, customer relationship management (CRM) systems, and collaboration tools. This allows for a more connected workflow and can help automate certain processes.
Is a project management ticketing system suitable for any size of business?
Ticketing systems can be beneficial for businesses of all sizes. Smaller teams can take advantage of simpler systems to stay organized, while larger organizations may require more robust solutions with advanced features to handle a higher volume of tickets and complex projects.
How does a project management ticketing system improve customer service?
For teams that handle external requests, a ticketing system can help provide timely responses and resolutions to customer issues. It lets you track customer interactions and make sure that no request is overlooked, which leads to better customer satisfaction.
What is the difference between a project management ticketing system and traditional project management software?
While there is some overlap, project management ticketing systems are specifically designed to handle requests or issues that arise during a project. Traditional project management software typically focuses on planning, scheduling, and tracking the progress of project tasks and milestones.
How can I train my team to use a new project management ticketing system?
Training for a new system should include hands-on sessions where team members can learn by doing. It’s also beneficial to provide access to training materials such as user guides, video tutorials, and FAQs. Consider appointing a system champion within your team who can assist others and encourage adoption.
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