Best Reputation Management Software For Agencies Shortlist
Here’s my shortlist of the best reputation management software for agencies:
Get free help from our project management software advisors to find your match.
Reputation management software for agencies is a valuable asset, regardless of your chosen industry. With the right software, teams can improve client satisfaction and increase online visibility. But finding the right reputation management software for agencies can be a challenge, especially with so many options available.
Using my experience with project management software, I tested and compared several of the top reputation management software for agencies available. From there, I compiled my results into detailed reviews to help you find the best software for your needs.
Why Trust Our Software Reviews
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & check out our software review methodology.
Best Reputation Management Software for Agencies Summary
This comparison chart summarizes pricing details for my top reputation management software for agencies selections to help you find the best one for your budget and business needs.
Tools | Price | |
---|---|---|
NiceJob | From $75/month | Website |
Grade.us | From $54/user/month | Website |
BrightLocal | From $35/month | Website |
Vendasta | From $359/month | Website |
Podium | From $289/month (billed annually) | Website |
Yext | From $199/year (billed annually) | Website |
Reputation | From $29/user/month | Website |
Mention | From $41/month (billed annually) | Website |
InMoment | From $1/company/year | Website |
Social Places | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareHow to Choose Reputation Management Software for Agencies
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
Factor | What to Consider |
Scalability | Will the software grow with your business needs? |
Integrations | Does it integrate with your existing tools and systems? |
Customizability | Can you tailor the software to fit your specific requirements? |
Ease of Use | Is the software intuitive and easy for your team to learn? |
Budget | Does the pricing fit within your financial constraints? |
Security Safeguards | Are there adequate security measures in place to protect data? |
Customer Support | Is there reliable support available when you need it? |
Reporting Tools | Does it offer comprehensive reporting to track performance? |
-
Wrike
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Hub Planner
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Miro
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.8
Best Reputation Management Software for Agencies Reviews
This in-depth analysis provides overviews of each reputation management software for agencies. It walks through the pros and cons of, their features, and their best use cases.
NiceJob emphasizes ease of use and automation to boost online reviews by streamlining the review collection process, helping businesses build a strong online presence.
Why I picked NiceJob: NiceJob automates the review collection with features like smart invites and follow-ups. It offers customizable widgets to display reviews on your website, helping you attract more clients. The tool also includes storytelling features to share customer experiences, which can drive more traffic and engagement.
Standout features & integrations:
Features include automated review requests, customizable messaging for review solicitation, real-time review display on websites through the 'Convert' add-on, the 'Stories' feature for automatic social media sharing of reviews, and multi-platform review management.
Integrations include QuickBooks, Google My Business, Facebook, Yelp, Mailchimp, HubSpot, Salesforce, Slack, Zapier, and Stripe.
Pros and cons
Pros:
- Customer journey and interaction tracking
- Customizable review campaigns
- Automatic social proof generation and website optimization
Cons:
- No built-in customer support features
- Basic reporting and analytics capabilities
Grade.us automates review generation, monitoring, and management to help clients build and maintain a strong online presence. It has solid white-label capabilities, allowing agencies to brand the platform fully as theirs.
Why I picked Grade.us: Grade.us provides automated review requests and multi-channel feedback collection via SMS, email, and printed materials. It allows you to customize review request campaigns to fit your brand’s voice and flexible reporting and analytics tools for creating branded reports with insights into review performance. The software is easy to set up and manage, making it an excellent tool for businesses focused on generating more reviews.
Standout features & integrations:
Features include unlimited review site management, customizable email and text message review request campaigns, and advanced reporting tools. The platform also offers white-label options, allowing you to brand the service as your own, and detailed analytics to track performance.
Integrations include Google, Facebook, Yelp, QuickBooks, Salesforce, HubSpot, Mailchimp, Slack, Zapier, and WordPress.
Pros and cons
Pros:
- Print-based review requests for offline customers
- Client-specific review panels
- Highly customizable white-label options
Cons:
- No sentiment analysis
- Lack of built-in survey tools
BrightLocal focuses on improving local search visibility and SEO and provides insights into their clients’ local search ranking performance.
Why I picked BrightLocal: BrightLocal tracks and analyzes local search rankings and reputation metrics, providing an in-depth view of a business's performance in its local market. It offers tools for monitoring, generating, and requesting reviews, and insights on improving your clients’ local presence. Additionally, the software has solid SEO tools that identify opportunities for improvement and areas where competitors outperform.
Standout features & integrations:
Features include an advanced review management system that allows you to generate, monitor, and respond to reviews across over 80 platforms. Plus, it offers customizable widgets to showcase positive reviews and a citation tracker to manage local listings.
Integrations include Google My Business, Facebook, Yelp, TripAdvisor, Trustpilot, Twitter, LinkedIn, Instagram, Hootsuite, and Mailchimp.
Pros and cons
Pros:
- Localized keyword tracking
- Detailed citation tracking
- Local SEO and reputation integration
Cons:
- Less tools and features for social media management
- Heavy focus on SEO only
Vendasta offers an all-in-one platform for businesses to manage and enhance their online presence. It provides tools for monitoring reviews, managing social media, and improving local SEO.
Why I picked Vendasta: Vendasta manages your online reputation, generates leads, and drives sales through integrated CRM tools. It offers tools for managing and scheduling social media posts, tracking brand mentions, and improving local SEO. The software also has white-label capabilities, allowing you to rebrand the platform to your customizable dashboard, and automated reporting tools that cater to marketing agencies.
Standout features & integrations:
Features include project management, workflow automation, CRM, marketing automation, and a marketplace for expanding product offerings. It has white-label capabilities that let you deliver services under your brand, and a marketplace with various digital solutions for your needs.
Integrations include Google My Business, Facebook, QuickBooks, Mailchimp, HubSpot, Salesforce, WordPress, Slack, Stripe, and Zapier.
Pros and cons
Pros:
- Lead generation capabilities
- Automated client reporting
- White-label customization
Cons:
- Generic templates for social media
- Limited third-party integrations
Podium enables businesses to collect reviews, manage customer interactions, and handle payments in one centralized platform.
Why I picked Podium: Podium enhances customer communication by providing messaging and review management tools, enabling you to connect directly with clients through SMS. It offers intelligent routing for inquiries to reach the appropriate team members and AI-driven analytics for customer behavior insights. Additionally, the platform gathers and responds to feedback in real-time.
Standout features & integrations:
Features include an AI-powered inbox that consolidates communications from various channels, automated appointment scheduling, and a review management system that helps you collect and display reviews to boost your local reputation. Its messaging tools let you communicate with customers via SMS.
Integrations include Google, Facebook, QuickBooks, Salesforce, HubSpot, Shopify, Square, Zapier, Mailchimp, and Slack.
Pros and cons
Pros:
- Centralized platform for multiple locations
- Multi-channel communication integration
- Text-based payment processing
Cons:
- Inconsistent CRM integrations
- Limited messaging customization
Yext ensures that business information is consistent across hundreds of directories, search engines, and social media platforms for local SEO and customer trust.
Why I picked Yext: Yext provides listings management, and knowledge tags, and is highly focused on data accuracy. These tools help your team keep business information consistent across numerous platforms, reducing discrepancies. The software also provides analytics to track how your data appears in search results.
Standout features & integrations:
Features include location data management, review monitoring and response, and local SEO optimization. Yext also offers analytics for actionable insights and the ability to create SEO-optimized local pages.
Integrations include Google, Apple, Facebook, Bing, Yahoo, Yelp, TripAdvisor, Instagram, Amazon Alexa, and Foursquare.
Pros and cons
Pros:
- Automatic duplicate suppression
- Voice search optimization
- Centralized client database
Cons:
- No review generation features
- Limited listing customization
Reputation focuses on enhancing brand perception and customer engagement across multiple channels. It offers tools for review management and social media monitoring in a single platform.
Why I picked Reputation: Reputation offers tools for monitoring patient interactions and responding to feedback efficiently, making it suitable for the healthcare sector. Its analytics provide insights into patient experiences, helping healthcare providers improve their services and customizable dashboards so you can visualize trends and monitor performance metrics. Additionally, the software focuses on compliance, ensuring patient data is handled securely.
Standout features & integrations:
Features include sentiment analysis, helping you understand patient feedback better. The feedback management system allows for quick responses to patient reviews and comments. Plus, analytics provide insights into patient interactions, enabling healthcare providers to optimize their services.
Integrations include Google My Business, Facebook, Yelp, TripAdvisor, Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Hootsuite.
Pros and cons
Pros:
- Comprehensive social media monitoring
- Automated sentiment analysis
- Multi-source data integration
Cons:
- Limited review filtering
- Limited customization and personalization options
Mention excels in real-time monitoring and tracking mentions of brands, competitors, and industry keywords across social media, blogs, forums, and other web sources.
Why I picked Mention: Mention tracks and analyzes mentions to provide insights into brand sentiment, reach, and share of voice. It has customizable dashboards and historical data analysis, enabling you to identify long-term trends and patterns. Its real-time alerts notify agencies when a client is mentioned online, allowing them to react quickly to positive and negative feedback. The software also has solid collaboration tools for teams to coordinate their responses.
Standout features & integrations:
Features include real-time monitoring of brand mentions across social media and the web, AI-driven sentiment analysis, and a unified platform for managing social media interactions and content scheduling.
Integrations include Slack, Zapier, HubSpot, Buffer, Hootsuite, Google Analytics, Facebook, Twitter, Instagram, and LinkedIn.
Pros and cons
Pros:
- Real-time monitoring of mentions
- In-depth sentiment and historical data analysis
- Advanced mentions filtering and prioritization
Cons:
- Reported inconsistencies in data accuracy
- Limited automation options
InMoment focuses on analytics and real-time feedback to understand and improve the customer experience. It integrates customer experience data with reputation management for a comprehensive view of client performance.
Why I picked InMoment: InMoment has tools for voice-of-customer programs and advanced analytics, making it effective for gathering and analyzing customer feedback. It provides customizable surveys for capturing specific insights and real-time feedback capabilities to let you address issues promptly. Plus, the software’s analytical tools help you identify trends and areas for improvement.
Standout features & integrations:
Features include advanced analytics, conversational intelligence, and digital listening. These tools allow agencies to gather and analyze customer feedback efficiently, turning insights into revenue-generating actions.
Integrations include Salesforce, Zendesk, Gainsight, Intercom, Segment, RudderStack, Zapier, HubSpot, Marketo, and Microsoft Dynamics.
Pros and cons
Pros:
- Predictive customer behavior analytics
- Real-time feedback capture
- Advanced segmentation capabilities
Cons:
- Limited flexibility and ease of integration with other tools
- Time-consuming report customization and generation
Social Places offers a centralized platform where agencies can monitor a multi-location business’s online presence and customer engagement. It manages reviews and social media interactions and optimizes local listings across various platforms.
Why I picked Social Places: Social Places offers location-based marketing and review management, ideal for restaurant chains. The platform allows your team to monitor customer feedback, and social media interactions and optimize local listings across various channels. Additionally, it provides location-based insights to help you track and analyze performance at individual locations.
Standout features & integrations:
Features include location-based marketing that helps you target customers in specific areas. Review management tools let you monitor and respond to feedback, ensuring your brand maintains a positive image. Plus, the platform's social media management features allow you to schedule and publish content, keeping your audience engaged.
Integrations include Google My Business, Facebook, Instagram, TripAdvisor, Yelp, Zomato, Booking.com, Trustpilot, Foursquare, and OpenTable.
Pros and cons
Pros:
- Scalable for large franchises
- Consistent local listing management
- Detailed location-based insights and analytics
Cons:
- Review filtering limitations
- No built-in social listening
Other Reputation Management Software for Agencies
Here are some additional reputation management software for agencies options that didn’t make it onto my shortlist, but are still worth checking out:
- NetReputation
Best for comprehensive ORM services
- Birdeye
Best for multi-location brands
- ReviewInc
Best for multilingual review management
- Widewail
Best for automated review responses
- Brandwatch
Best for social media analytics
- LocalClarity
Best for detailed location insights
- Localyser
Best for multi-location feedback
- ICUC
Best for 24/7 moderation services
Reputation Management Software for Agencies Selection Criteria
When selecting the best reputation management software for agencies to include in this list, I considered common buyer needs and pain points like managing multi-location feedback and ensuring data accuracy. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage online reviews
- Monitor brand mentions
- Respond to customer feedback
- Analyze sentiment data
- Track performance metrics
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Multilingual support
- Automated response generation
- Customizable reporting tools
- Integration with local directories
- Real-time alerts and notifications
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface design
- Ease of navigation
- Minimal learning curve
- Customizable dashboards
- Accessibility across devices
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Comprehensive user guides
- Access to webinars and tutorials
- Onboarding support chatbots
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- Availability of 24/7 support
- Response time to queries
- Access to live chat and phone support
- Quality of help center resources
- Dedicated account managers
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing tiers
- Flexibility of subscription plans
- Cost against feature offerings
- Discounts for annual billing
- Free trial availability
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Frequency of reported issues
- Praise for specific features
- Feedback on customer service
- Willingness to recommend to others
Trends In Reputation Management Software for Agencies
In my research, I sourced countless product updates, press releases, and release logs from different reputation management software for agency vendors. Here are some of the emerging trends I’m keeping an eye on:
- AI-Driven Sentiment Analysis: Many tools now use AI to provide more accurate sentiment analysis. This helps businesses understand customer emotions in reviews and social media mentions.
- Voice of Customer Programs: There's a growing emphasis on capturing customer feedback through various channels, not just text. This trend is about gathering and analyzing spoken feedback, which can offer richer insights.
- Advanced Data Visualization: Tools offer sophisticated data visualization to help users interpret feedback more easily. This makes it simpler for teams to identify trends and patterns in customer sentiment.
- Enhanced Privacy Controls: With privacy concerns on the rise, more tools are offering enhanced privacy features. This includes better control over how customer data is stored and used.
- Localized Review Management: As businesses expand globally, managing reviews in different regions becomes essential. Tools are offering localized management to handle reviews and feedback in various languages and regions.
What Is Reputation Management Software for Agencies?
Reputation management software for agencies helps businesses monitor and manage their online presence across various platforms. Marketing professionals, PR teams, and customer service managers use these tools to enhance brand image and respond to customer feedback.
Features including sentiment analysis, review management, and data visualization capabilities help understand customer emotions, manage feedback, and interpret data effectively. These allow users to maintain a positive online reputation, ultimately fostering trust and credibility with their audience.
Features of Reputation Management Software for Agencies
When selecting reputation management software for agencies, keep an eye out for the following key features:
- Sentiment Analysis: Helps understand customer emotions by analyzing reviews and social media mentions.
- Review Management: Allows you to monitor, collect, and respond to customer reviews efficiently.
- Data Visualization: Provides detailed visual reports to help interpret customer feedback and trends.
- Privacy Controls: Ensures customer data is handled securely and complies with privacy regulations.
- Localized Management: Manages reviews and feedback in multiple languages and regions for global reach.
- Automated Review Requests: Sends out requests to customers for reviews, making it easier to gather feedback.
- Real-Time Alerts: Notifies you instantly when your brand is mentioned, allowing for quick responses.
- White-Label Capabilities: Let agencies offer branded services, enhancing their value proposition to clients.
- Voice of Customer Programs: Captures and analyzes spoken feedback for richer insights into customer experiences.
Benefits of Reputation Management Software for Agencies
Implementing brand reputation management software for agencies provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved Brand Image: Managing positive and negative reviews and sentiment analysis can enhance your business’s online reputation and public perception.
- Increased Customer Trust: Privacy controls and accurate data management help build trust with your customers, ensuring secure information.
- Quick Response to Feedback: Real-time alerts allow your team to address customer feedback swiftly and improve customer satisfaction.
- Better Decision-Making: Data visualization and analytics provide insights into customer behavior, supporting more informed business decisions.
- Enhanced Global Reach: Localized management lets your business handle feedback in various languages and helps you expand your influence.
- Efficient Feedback Collection: Automated review requests simplify the gathering of customer feedback, saving time and effort.
- Custom Service Offerings: White-label capabilities enable agencies to provide branded reputation management tools, adding value to your clients.
Costs and Pricing of Reputation Management Software for Agencies
Selecting reputation management software for agencies requires understanding the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in reputation management software for agencies solutions:
Plan Comparison Table for Reputation Management Software for Agencies
Plan Type | Average Price | Common Features |
Free Plan | $0 | Basic review monitoring, simple analytics, and limited support. |
Personal Plan | $10-$30/user/month | Review requests, sentiment analysis, and email support. |
Business Plan | $50-$100/user/month | Advanced analytics, real-time alerts, and multi-channel feedback. |
Enterprise Plan | $150-$300/user/month | Custom integrations, dedicated account manager, and comprehensive reporting. |
Reputation Management Software for Agencies FAQs
Here are some answers to common questions about reputation management software for agencies:
What are the four components of reputation management?
The four components of reputation management are monitoring, responding, improving, and promoting. Monitoring involves tracking mentions of your brand online, responding is addressing feedback promptly, improving focuses on using feedback to better your services, and promoting highlights positive experiences to enhance your brand image.
How long does reputation management take?
Reputation management is an ongoing process, and the timeframe varies based on goals and strategies. It generally takes at least six months to see significant changes in online presence and search rankings. Consistent monitoring and response help maintain and improve reputation over time.
How do you measure the success of reputation management?
Reputation management’s success is measured through improvements in online reviews, customer satisfaction scores, and brand sentiment. Tracking changes in search engine rankings and the volume of positive feedback over time can also indicate success. Analytics tools help quantify these metrics effectively.
Can reputation management software integrate with other tools?
Yes, many reputation management software solutions offer integrations with CRM systems, social media platforms, and analytics tools. These integrations help streamline workflows and centralize data, making reputation management efforts across multiple channels easy.
What’s Next?
Want to connect with other digital project managers to share resources and best practices? Join our membership community.