When I Work Review: Pros, Cons, Features & Pricing
When I Work is a resource scheduling software that helps you manage employee schedules, time tracking, and communication. It's ideal for small to medium-sized businesses, especially in industries like retail, healthcare, and hospitality, where shift work is common. When I Work offers you the ability to streamline your scheduling process, saving time and reducing errors.
In this article, you'll learn about When I Work's features, pros and cons, best and worst use cases, and pricing. Whether you're aiming to simplify scheduling or improve team coordination, this review will guide you in making an informed decision.
When I Work Evaluation Summary
- From $2.50/user/month
- Free trial available
Why You Can Trust Us
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
When I Work Overview
In my opinion, When I Work is a strong contender in the resource scheduling software space. It excels with its intuitive design and ease of use, making it a great choice for small to medium-sized businesses, especially in industries like retail and hospitality.
While its standout features and core functionalities are robust, offering significant value, it may not meet the needs of larger enterprises requiring more complex integrations. However, for those seeking a straightforward and effective scheduling tool, When I Work is worth considering.
pros
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You can easily navigate its intuitive interface, making scheduling quick and hassle-free.
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It offers a reliable mobile app for on-the-go access to schedules and communication.
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Built-in messaging keeps your team connected and informed about shift changes.
cons
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You might find its customer support lacks the depth needed for complex issues.
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Onboarding can be a bit challenging if you're dealing with more advanced features.
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It may not suit larger businesses needing extensive customization or complex integrations.
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Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Shift Scheduling: You can easily create and manage shifts with a straightforward drag-and-drop interface. This saves you time and reduces the chance of scheduling errors.
Time Clock: Track your team's hours with a built-in time clock that works on mobile devices. It helps you ensure accurate timekeeping and payroll.
Team Messaging: Communicate directly with your team through the app, keeping everyone informed about changes. This feature helps you maintain clear and quick communication.
Availability Management: Let your team input their availability, so you can schedule them when they're free. This reduces scheduling conflicts and improves team satisfaction.
Shift Swapping: Allow your team to swap shifts with approval, ensuring coverage without manager intervention. This gives your team flexibility and autonomy.
Employee self-service portal: Staff can check schedules anytime. They don’t need to ask managers for updates.
Ease of Use
When I Work stands out for its user-friendly design, making it easy for you to navigate and manage your team's schedules. The intuitive drag-and-drop interface simplifies shift creation, while the mobile app ensures you can handle scheduling on the go.
Users appreciate its straightforward setup and the ability to quickly communicate with their team. Compared to other tools, you'll find its simplicity and efficiency a major advantage, especially when you need to make quick schedule adjustments.
When I Work Specs
- 360 Degree Feedback
- API
- Application Tracking
- Attendance Tracking
- Batch Permissions & Access
- Calendar Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Employee Database
- Employee Incentive Management
- Employee Onboarding
- External Integrations
- Feedback Management
- Forecasting
- Gantt Charts
- Multi-User
- Notifications
- Onboarding
- Project Management
- Scheduling
- Task Scheduling/Tracking
- Time Management
- Timesheets
- Travel Management
- Vacation & Absence Calendar
