RingCentral Review: Pros, Cons, Features and Pricing
RingCentral is a communications platform and video conferencing software for remote teams that connects your team through voice, video, messaging, and even voicemail. I think it best serves large enterprises, remote teams, or customer service departments needing reliable, integrated communication tools. RingCentral's value lies in its all-in-one solution for seamless team communication and collaboration.
RingCentral addresses communication delays and connectivity issues, benefiting customer support, call centers, and remote projects. In this article, I'll cover RingCentral's features, pros and cons, use cases, pricing, etc., so you can decide if it aligns with your communication needs and goals.
RingCentral Evaluation Summary
- From $30/organizer/month (billed annually)
- Free plan available
Why You Can Trust Us
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
RingCentral Overview
In my opinion, RingCentral is a solid choice for teams looking for an all-in-one communications platform. It offers a range of features that cater well to businesses needing reliable video conferencing and messaging solutions. The interface is user-friendly, and the onboarding process is straightforward, making it easier for teams to get started quickly. While there are some areas where its customer support could be more responsive, it generally provides good value for money.
Compared to other tools, RingCentral's integration capabilities and functionality stand out, especially for remote teams needing a cohesive communication solution. If you're in a larger organization or a remote team, RingCentral is worth considering for its comprehensive feature set and ease of use.
pros
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RingCentral offers high-quality video and audio for clear communication.
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Its mobile app allows your team to stay connected on the go.
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You can easily manage team communication with centralized messaging features.
cons
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Some users find the interface a bit cluttered for their work.
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Occasional connectivity issues can disrupt your team's meetings.
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Customer support response times can be slower than expected.
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Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Video Conferencing: RingCentral offers high-quality video meetings that keep your team connected. You can host large meetings with ease and share your screen for presentations without compromising call quality.
Call Recording: Record your calls for quality assurance and training purposes. Built-in call monitoring allows managers to listen in live, while transcripts make it easier to review discussions afterward.
Voice Calls: Make reliable voice calls with RingCentral's VoIP phone service system. It lets your team stay connected without traditional phone lines or dedicated phone numbers.
Mobile App: The mobile app keeps your team connected on the move. You can join meetings and check messages directly from your phone.
Team Collaboration: RingCentral provides tools for real-time collaboration, like file sharing and team messaging. Your team members can work together seamlessly in one place.
Security: Enjoy secure communication with RingCentral's encryption. It ensures your team's data is protected during calls and messages.
Ease of Use
RingCentral is relatively user-friendly, but some users find the interface a bit cluttered. You might need a little time to get used to its layout, especially if you're new to communication platforms. However, once you get familiar with it, the intuitive navigation makes managing calls, messages, and meetings straightforward. The mobile app enhances accessibility, allowing your team to stay connected effortlessly. Overall, it strikes a good balance between functionality and ease of use for your team's communication needs.
Integrations
RingCentral integrates with Microsoft Teams, Google Workspace, Salesforce, HubSpot, Zendesk, Slack, Box, and Dropbox, enabling teams to connect their communication workflows with CRM, collaboration, and cloud storage tools.
RingCentral is also available through AWS Marketplace and provides robust APIs that allow businesses to build custom integrations and connect with third-party platforms.
RingCentral Specs
- 2-Factor Authentication
- API
- Audio Recording
- Auto Dialer
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Call Tracking
- Chat
- Click-to-Dial
- Contact Management
- Contact Sharing
- CRM Integration
- Dashboard
- Data Export
- Data Import
- Data Visualization
- External Integrations
- File Transfer
- Hardware Integration
- Interactive Voice Response
- Mobile App
- Multi-User
- Notifications
- Report & Compliance
- Scheduling
- SMS
- Softphone
- Video
