New Relic Review: Pros, Cons, Features & Pricing
New Relic is a project risk management software that helps monitor and analyze application performance to mitigate risks. It’s ideal for IT departments, SaaS providers, ecommerce platforms, and tech companies focused on optimizing system reliability and performance. New Relic offers analytics and insights that improve decision-making and team efficiency.
In my comprehensive review of New Relic, I've reviewed features, pros and cons, use cases, and pricing using my extensive project management expertise. Read my insightful analysis of the platform and find out whether it's the right fit for you.
New Relic Evaluation Summary
- Pricing upon request
- Free trial + free demo available
Why You Can Trust Us
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
New Relic Overview
In my opinion, New Relic is a solid choice for comprehensive project risk management software. Its robust analytics, monitoring, and observability capabilities make it a strong contender for tech-driven businesses that need insights into system performance. Onboarding involves a learning curve, but the depth of its features often justifies the time investment.
It's particularly well-suited for IT departments and tech companies that prioritize application performance monitoring and data-driven decision-making. Compared to other tools, New Relic stands out with detailed analytics. However, it may be too complex for teams in non-tech industries.
pros
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You get deep insights with New Relic's analytics and network monitoring tools.
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It's ideal for tech-driven businesses that need reliable system performance data.
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You benefit from detailed application performance visibility that helps with decision-making.
cons
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Some users find the onboarding process complex and time-consuming.
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The interface can be overwhelming for those not in tech-focused roles.
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It may not be the best fit for non-tech industries due to its complexity.
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Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Real-Time Monitoring: New Relic lets you track application performance as it happens and gives you immediate insights. This helps you address issues before they escalate.
Custom Dashboards: You can create personalized dashboards to view the metrics that matter most to your work. This keeps your team focused on the most relevant data.
Error Tracking: You can capture and analyze errors quickly to maintain high system performance. This helps your team prioritize and resolve issues efficiently.
Performance Alerts: You can set up alerts to notify your team of performance dips or anomalies. This proactive approach helps maintain optimal operations.
Data Visualization: You can visualize complex data in an understandable format, which helps with better decision-making and lets you easily interpret trends and patterns.
Log Management: Centralized logging with fast search, correlation to APM and infrastructure data, and anomaly detection.
Ease of Use
New Relic offers powerful tools, but its complexity can be challenging for new users. The interface is packed with features, which might overwhelm those unfamiliar with advanced analytics. Once you get past the initial learning curve, the customization and depth of insights provide immense value. If your team is tech-savvy, you'll appreciate the wealth of data and control, and less experienced teams can invest time in training.
New Relic Specs
- AI Integration
- API
- Automated Testing
- Browser Compatibility Testing
- Bug Tracking
- Code Review
- Custom Reports
- Data Export
- Data Import
- Developer Tools
- External Integrations
- Malware Protection
- Multi-User
- Notifications
- Performance Testing
- Process Reporting
- Static Analysis
- Status Notifications
- Workflow Management
