20 Best Zoho Assist Alternatives Reviewed in 2026
10 Best Zoho Assist Alternatives Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Managing a project can be challenging, especially when your remote desktop tool doesn’t meet your team’s needs. You might find Zoho Assist lacking in certain areas, prompting a search for the best alternative for your business challenges.
In my experience, the right remote desktop software can significantly improve collaboration and productivity. You want tools that are reliable, easy-to-use, and tailored to your specific requirements.
In this article, I’ll share my top picks for Zoho Assist alternatives. I’ve tested and reviewed each option independently, providing you with unbiased insights to help you make an informed decision. Whether you’re looking for features, pricing, or user experience, I’ve got you covered.
What Is Zoho Assist?
Zoho Assist is a remote desktop software that helps you provide remote support sessions and access remote computers. IT professionals and support teams commonly use it to troubleshoot and manage systems efficiently. Features such as remote control, file transfer, and multi-platform support help with resolving issues quickly and maintaining productivity. Overall, Zoho Assist offers a practical option for remote support solutions.
Best Zoho Assist Alternatives Summary
This comparison chart summarizes pricing details for my top Zoho Assist alternative selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for free remote access | 14-day free trial | From $49/user/month (billed annually) | Website | |
| 2 | Best for all-in-one remote support | 14-day free trial | From $30/user/month (billed annually) | Website | |
| 3 | Best for free remote support | Free plan available | Pricing upon request | Website | |
| 4 | Best for easy remote access | Not available | Free To Use | Website | |
| 5 | Best for fast low-lag sessions | Free plan available | From $10.99/user/month (billed annually) | Website | |
| 6 | Best for strict security needs | Free demo available | From $55/user/month, billed annually | Website | |
| 7 | Best for instant remote support | 14-day free trial + free demo available | From $27/user/month (billed annually) | Website | |
| 8 | Best for unlimited access | 15-day free trial | From $34.90/user/month (billed annually) | Website | |
| 9 | Best for secure remote access | 7-day free trial | From $18/user/year (first year) | Website | |
| 10 | Best for tailored industry solutions | 14-day free trial | From $4.50/user/month (billed annually) | Website |
Why You Can Trust Us
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Zoho Projects
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Accelo
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4 -
monday.com
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Best Zoho Assist Alternatives Reviews
Below are my detailed summaries of the best Zoho Assist alternatives that made it onto my shortlist. My reviews offer a detailed look at the key features, pros and cons, integrations, and ideal use cases of each tool to help you find the best one for you.
TeamViewer is a remote desktop software that enables you to connect to and manage devices remotely. IT support teams and businesses use it to facilitate remote troubleshooting and management.
Why it's a good Zoho Assist alternative: TeamViewer is a free remote access solution that is ideal if you need budget-friendly solutions. Its features, such as easy file transfer, multi-platform compatibility, and remote printing, enhance your support capabilities. You can quickly connect to any device without hassle. These elements make it a viable contender when considering alternatives to Zoho Assist.
Standout features and integrations:
Features include remote control and printing, as well as unattended remote access. These features allow you to manage devices easily and ensure your team can provide support without being physically present. Additionally, TeamViewer's cross-platform access supports various operating systems, which is essential in diverse IT environments.
Integrations include Microsoft Teams, ServiceNow, Salesforce, Jira, Zendesk, Freshworks, Microsoft Intune, Zoho, Microsoft Entra ID, and more.
Pros and cons
Pros:
- Easy file transfer
- Multi-platform support
- Affordable price
Cons:
- Occasional lag in connections
- Connection issues reported
LogMeIn is a remote access and support solution designed for IT professionals and Managed Service Providers (MSPs) to streamline IT management. It performs key functions, such as remote support, endpoint management, and secure file access.
Why it's a good Zoho Assist alternative: LogMeIn offers complete remote support through features such as AI-driven management, automated device handling, and advanced security measures. Its user-friendly interface and smooth remote monitoring make it ideal for IT teams. Enhanced productivity and simplified IT management are at the core of LogMeIn's offerings, appealing to organizations looking for a complete support solution.
Standout features and integrations:
Features include AI-driven tools for efficiency, automated device management, and advanced security measures. These features simplify complex IT tasks to enhance your team's productivity. LogMeIn's mobile device management ensures you can manage devices on-the-go without hassle.
Integrations include ServiceNow, Salesforce, Jira Service Desk, and more.
Pros and cons
Pros:
- Advanced security measures
- Automated device handling
- AI-driven management tools
Cons:
- Steep learning curve
- Resource-intensive on devices
HelpWire is a remote support software that enables you to connect with and assist clients remotely. Customer support teams and IT professionals use it to troubleshoot and resolve technical issues.
Why it's a good Zoho Assist alternative: HelpWire offers free remote support, making it an affordable choice for businesses on a budget. Its features include secure remote access, cross-platform compatibility, and real-time diagnostics. These capabilities ensure your team can quickly address client issues. The software's straightforward setup and user-friendly interface enhance its appeal for support operations.
Standout features and integrations:
Features include real-time diagnostics, secure file sharing, and cross-platform support. These features enable your team to provide efficient support without compromising security. HelpWire's intuitive interface also makes it easy to navigate, reducing the learning curve for new users.
Integrations are not publicly listed.
Pros and cons
Pros:
- Real-time diagnostics
- Secure remote access
- Free support option available
Cons:
- Basic customization options
- Limited advanced features
Chrome Remote Desktop is a remote access tool that allows users to securely connect to other computers through the Chrome browser or a Chromebook. Individuals and small businesses choose it for personal use and basic IT support.
Why it's a good Zoho Assist alternative: Chrome Remote Desktop offers easy remote access with minimal setup, making it accessible for users who need quick connections. Its integration with the Chrome browser eliminates the need for additional software installation. You can access your devices from anywhere, enhancing flexibility. The tool's straightforward interface is user-friendly, reducing the learning curve for new users.
Standout features and integrations:
Features include remote access through the Chrome browser, support for multiple operating systems, and the ability to share your screen with others. These features enable you to connect to your devices effortlessly. In my experience, the tool's simplicity is a significant advantage for users needing straightforward remote access.
Integrations are not publicly listed.
Pros and cons
Pros:
- Access from anywhere
- No additional software needed
- Easy to set up
Cons:
- No remote printing
- No file transfer available
AnyDesk is a remote desktop and support tool that lets you access and control computers or devices from anywhere. It’s used by freelancers, small teams, IT staff, and others needing remote access and support.
Why AnyDesk is a good Zoho Assist alternative: AnyDesk gives you latency-free desktop sharing and stable remote control, so you and your team can work on remote devices as if you were right there. It lets you control the keyboard and mouse while allowing others to interact with your screen, plus share files and data quickly. Because of its low-lag remote sessions and fast data transmission with Advanced Encryption Standard (AES) encryption, it's especially useful if you frequently need quick remote access or support.
Standout features and integrations:
Features include remote control of desktops and servers, screen sharing from any device (PC, mobile, or tablet), and file transfer between devices during sessions. It also supports interactive access, so you can both view and control remote screens.
Integrations include support for Windows, macOS, Linux, Android, iOS, and more.
Pros and cons
Pros:
- File transfer and remote control is supported
- Many platforms supported
- Low-latency remote access
Cons:
- Lacks advanced team management tools
- Free version is limited for business use
BeyondTrust Remote Support is a cloud-based remote access and support tool that IT teams use to troubleshoot devices securely. It helps your team support users manage remote systems and handle support tasks from anywhere.
Why BeyondTrust Remote Support is a good Zoho Assist alternative: It provides inclusive controls that help you meet strict security needs. You can set tight access rules so your team only reaches the systems they’re authorized to work on. Session monitoring and detailed audit trails give you clear records of what happens during support work. These controls help you keep sensitive environments safer during remote access.
Standout features and integrations:
Features include session recordings that help you review support work, remote camera sharing so users can show you what they see, and chat tools that enable you to support clients. These features make it easier for your team to solve issues even when systems aren’t easily reachable. You can also use screen sharing to guide users through fixes without confusion.
Integrations include ServiceNow, BMC, Salesforce, Okta, and more.
Pros and cons
Pros:
- On-demand screen sharing
- Extensive access control options
- Extensive access control options
Cons:
- Cumbersome for small teams
- Many settings to manage
ConnectWise ScreenConnect is a remote desktop software designed to offer fast and secure remote support for IT professionals across various industries, including education, finance, and health care. It offers key functions, such as 24/7 remote access, privileged access management, and support for unattended access and mobile devices.
Why it's a good Zoho Assist alternative: ConnectWise ScreenConnect provides instant remote support, making it ideal for teams that need quick access to devices. Its features, such as secure remote connections, privileged access management, and mobile device support, support your team's ability to manage IT operations efficiently. The software's focus on minimizing downtime ensures your team's productivity is maintained. Additionally, its full security measures, such as AES encryption and multifactor authentication, provide peace of mind.
Standout features and integrations:
Features include 24/7 remote access, unattended access support, and mobile device compatibility. These features allow your team to connect to devices easily and manage IT operations smoothly. In my experience, the software's advanced security measures are a significant advantage in protecting sensitive data.
Integrations include ConnectWise Help Desk Services, ConnectWise Automate, Microsoft Intune, and more.
Pros and cons
Pros:
- Mobile device support
- Secure remote connections
- Instant remote support capabilities
Cons:
- Requires proper management for security
- Potential video and audio quality issues
ISL Online is a remote access and support tool that enables your team to connect to Windows, Mac, Linux, and mobile devices from anywhere. IT teams, help-desk staff, and support providers use it for remote support and unattended access.
Why ISL Online is a good Zoho Assist alternative: ISL Online gives you a license that enables you to support unlimited users and devices — ideal if your team deals with many endpoints. You can access remote machines without per-device limits and set up unattended access so your team can remotely assist when needed. The tool offers advanced security with AES-256 encryption, two-factor authentication, and role-based permissions so you maintain control of several devices. You get full access and remote support features without constantly worrying about license limits.
Standout features and integrations:
Features include file transfer between local and remote machines, session recording for audit and review, and support for remote access, including on mobile devices. It also enables you to connect via Remote Desktop Protocol/Secure Shell (RDP/SSH) if needed and manage user permissions centrally. The system supports multiple monitors and remote reboot or restart with reconnect.
Integrations include ServiceNow, Freshworks, HaloITSM, and more.
Pros and cons
Pros:
- Works across Windows, Mac, Linux, and mobile devices
- AES encryption and access controls
- Unlimited devices under one license
Cons:
- Interface less modern than some tools
- Concurrent-user license may limit teams
RemotePC is a secure remote access software designed for a diverse range of users, including individuals, small offices, teams, and enterprises. It performs key functions, including remote access to multiple computers, file transfers, and remote printing.
Why it's a good Zoho Assist alternative: RemotePC offers unlimited access for users, which is great if your team needs extensive remote capabilities. Its features include secure file transfers, collaboration tools, and attended access for customer support. The software's scalability and ease of use make it a practical choice for both personal and business applications. Security measures, such as TLS v 1.2 with AES-256 encryption, add to its appeal for IT support needs.
Standout features and integrations:
Features include remote printing, a whiteboard for collaboration, and mobile access. These features support your team's ability to work efficiently from anywhere. RemotePC'suser management and monitoring tools are also helpful for businesses requiring oversight.
Integrations include Zendesk, Freshdesk, Jira, Okta, G Suite, OneLogin, and more.
Pros and cons
Pros:
- Mobile access available
- Secure file transfers
- Unlimited user licenses
Cons:
- No free plan available
- No demo available
TSplus Remote Support is a remote assistance and screen-sharing software designed for IT support teams across various industries, including health care, education, and finance. It performs key functions such as IT maintenance, server monitoring, and cybersecurity.
Why it's a good Zoho Assist alternative: TSplus Remote Support offers features, such as screen sharing, multi-agent support, and customizable branding to tailor industry solutions. Its secure unattended access and compatibility with multiple operating systems make it versatile for various IT environments. The platform's focus on security with end-to-end encryption ensures your team's data remains protected. Additionally, the software's cost-effectiveness provides an advantage for budget-conscious businesses.
Standout features and integrations:
Features include virtual printing, two-factor authentication, and HTML5 access for mobile devices. These features help your team provide remote support sessions efficiently while maintaining security. TSplus Remote Support's customizable branding options allow you to tailor the interface to fit your company's identity.
Integrations include Freshdesk and more.
Pros and cons
Pros:
- Cost-effective pricing
- Secure unattended access
- Tailored solutions for various industries
Cons:
- Limited advanced monitoring and analytics
- Application programming interface API is basic
Other Zoho Assist Alternatives
Here are some additional Zoho Assist alternatives that didn’t make it onto my shortlist, but are still worth checking out:
- Parallels Access
For Windows on Mac Integration
- NinjaOne
For unified management
- Splashtop
For educational settings
- Remote Utilities
For self-hosted solutions
- AeroAdmin
For quick setup
- GoTo Resolve
For IT management
- UltraVNC
For open-source enthusiasts
- Microsoft Quick Assist
For Windows users
- RemotePC HelpDesk
For customer support teams
- Dameware Remote Support
For on-premises support
Zoho Assist Alternatives Selection Criteria
When selecting the best Zoho Assist alternatives to include in this list, I considered common buyer needs and pain points related to remote desktop software products, like ease of connection setup and security of remote sessions. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score) To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Remote access to devices
- File transfer capabilities
- Multi-platform support
- Screen sharing
- Session recording
Additional Standout Features (25% of total score) To help further narrow down the competition, I also looked for unique features, such as:
- Custom branding options
- Session analytics
- Advanced security protocols
- Mobile device support
- Augmented reality capabilities
Usability (10% of total score) To get a sense of the usability of each system, I considered the following:
- Intuitive interface design
- Easy navigation
- Minimal learning curve
- Accessibility features
- Responsive design
Onboarding (10% of total score) To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to webinars
- Onboarding templates
- Chatbot assistance
Customer Support (10% of total score) To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multi-channel support options
- Response time
- Knowledge base resources
- Dedicated account managers
Value for Money (10% of total score) To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Features offered at each price tier
- Free trial availability
- Discounts for annual plans
- Cost transparency
Customer Reviews (10% of total score) To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly mentioned strengths
- Frequently cited weaknesses
- Support experience feedback
- Ease of use feedback
Why Look For a Zoho Assist Alternative?
While Zoho Assist is a good choice of remote desktop software, there are a number of reasons some users seek out alternative solutions. You might be looking for a Zoho Assist alternative because:
- You need more advanced security features
- Your team requires better mobile access
- You're looking for more customization options
- You need a solution with better scalability
- Your team operates outside Zoho Assist's geographic availability
If any of these sound like you, you’ve come to the right place. My list contains several remote desktop software options that are better suited for teams facing these challenges with Zoho Assist and looking for alternative solutions.
Zoho Assist Key Features
Here are some of the key features of Zoho Assist, to help you contrast and compare what alternative solutions offer:
- Remote Support: Instant assistance for users, allowing you to troubleshoot issues quickly.
- Unattended Access: Manage devices without user presence, giving your team flexibility.
- File Transfer: Easy file sharing between devices to facilitate collaboration.
- Session Recording: Record sessions for future reference and training purposes.
- Annotation Tools: Highlight and mark during sessions to enhance communication.
- Advanced Reporting: Generate detailed usage reports for better analysis and insights.
- Mobile Device Support: Access mobile devices remotely, ensuring support on-the-go.
- API/SDK Integration: Customize and integrate with other applications for tailored solutions.
- Service Queue Management: Organize and prioritize support requests efficiently.
- Customization: Options for interface and branding to align with your company's identity.
What’s Next:
If you're in the process of researching remote desktop software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.