Short: Unexpected Client Requests
Oh, your client asked for something unexpected in a meeting? What’s new? But while this scenario seems to play out on a daily basis, it can still be a tricky situation to dance around on the spot.
During our AMA on Tough Conversations, Mackenzie and CJ shared four tips on navigating these dicey waters when clients put you in the hot seat.
1. Take it away
2. Defer to an expert
3. Caveat, caveat, caveat!
4. Rebuild client confidence through acknowledgement