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Short: Unexpected Client Requests

Oh, your client asked for something unexpected in a meeting? What’s new? But while this scenario seems to play out on a daily basis, it can still be a tricky situation to dance around on the spot.

During our AMA on Tough Conversations, Mackenzie and CJ shared four tips on navigating these dicey waters when clients put you in the hot seat.

1. Take it away
2. Defer to an expert
3. Caveat, caveat, caveat!
4. Rebuild client confidence through acknowledgement

To get the full scoop, you can view the full session here.
For more DPM Shorts, tips and tricks click here


Mackenzie Dysart
Product Manager, Project Management Expert, Mentor, CSM, PMP

I'm a PMP and CSM certified project manager extraordinaire with over 8 years of experience. I’m a bit of a unicorn as I actually chose to be a PM as a career path. My focus has been on digital projects but I have also worked in print and app development. My experience is on both client and agency side. I work with people who are passionate and help them deliver awesome!

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