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Managing Communications
Live Discussion

Short: Unexpected Client Requests

Oh, your client asked for something unexpected in a meeting? What’s new? But while this scenario seems to play out on a daily basis, it can still be a tricky situation to dance around on the spot.

During our AMA on Tough Conversations, Mackenzie and CJ shared four tips on navigating these dicey waters when clients put you in the hot seat.

1. Take it away
2. Defer to an expert
3. Caveat, caveat, caveat!
4. Rebuild client confidence through acknowledgement

To get the full scoop, you can view the full session here.
For more DPM Shorts, tips and tricks click here

Guests

Mackenzie Dysart
Product Manager, Project Management Expert, Mentor, CSM, PMP

Mackenzie is a PMP and CSM certified project manager with over a decade of experience. She's a bit of a unicorn as she actually chose to be a PM as a career path. Her focus has been on digital projects but she has also worked in print and app development. Her experience is on both client and agency side.

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