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AI in the Wild: Real AI Case Studies

Thursday, August 27th 10:00 am PDT
Chris Hernandez
Aniket Ghonge
Anika Banakh
with , Chris Hernandez, Aniket Ghonge & Anika Banakh

Top operations and digital transformation leaders share the AI workflows their teams have tried, tested, and put into production.

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Host

Kristen Kerr
By Kristen Kerr

Kristen is an editor at the Digital Project Manager and Certified ScrumMaster (CSM). Kristen lends her over 6 years of experience working primarily in tech startups to help guide other professionals managing strategic projects.

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Guest

By Chris Hernandez
Senior Manager, AI Operations at Chime

Chris Hernandez is Senior Manager, AI Operations & Insights at Chime, where he leads a team applying AI, LLMs, and unstructured data to improve operational performance and member experience. With more than a decade of experience in AI/ML and operations leadership, he focuses on scaling intelligent automation, developing LLM-based evaluation systems, and strengthening governance for emerging technologies. His work centers on building durable AI capabilities, developing high-performing teams, and creating systems people can trust and adopt at scale. Disclaimer: All views expressed on this panel are Chris Hernandez's own and do not necessarily reflect the views of Chime.

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Guest

By Aniket Ghonge
Senior Supply Chain Manager at Amazon

Aniket Ghonge is a Senior Supply Chain Manager at Amazon (Fortune #1), where he leads AI-enabled logistics new shipper onboarding strategy for a $1.6B commercial portfolio. He has personally architected 10 production-grade AI/ML/Automation systems generating $192M+ in documented savings. An IEEE Senior Member, PMI Board Director, IEEE-USA Board of Directors nominee, Stevie Awards judge (98+ evaluations), and INFORMS conference presenter, Aniket specializes in building enterprise AI solutions that transform supply chain operations at scale. He holds PMP, Lean Six Sigma Black Belt, and AWS AI certifications.

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Guest

By Anika Banakh
Director of Technology Program Management at ACV Auctions

Anika Banakh is a Director of Technology Program Management at ACV Auctions, where she leads program delivery for globally distributed, cross-functional teams executing enterprise-scale technology and business transformation. With a career spanning technology, program management, organizational development, and leadership, Anika specializes in turning complex initiatives into clear, actionable outcomes. She is passionate about practical AI adoption—using AI to reduce delivery overhead, improve visibility, identify risks, and enable teams to focus on higher-value decisions. A strong advocate for human-centered leadership, Anika believes successful AI transformation is as much about people, ownership, and organizational change as it is about technology. She is an experienced conference speaker and mentor.

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