Jobber Review: Pros, Cons, Features and Pricing
Jobber is an all in one construction workflow software designed to manage scheduling, invoicing, and client communication. It best serves small to medium-sized construction teams, like independent contractors and specialty trades, who need efficient job management. Jobber simplifies project tracking and client interactions for seamless operations.
Jobber addresses scheduling inefficiencies and communication gaps for construction teams and field service roles. In this article, I'll cover Jobber's features, pros and cons, use cases, pricing, etc., so you can decide if it meets your team's needs and goals.
Jobber Evaluation Summary
- From $25/month (billed annually)
- 14-day free trial
Why You Can Trust Us
We’ve been testing and reviewing project management software since 2012. As project managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different project management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
Jobber Overview
In my opinion, Jobber stands out for its ease of use and excellent customer support, making it a solid choice for small to medium-sized construction teams. Compared to other software, it excels in user-friendly scheduling and invoicing, but the price per user can be steep for smaller businesses. While it lacks extensive integration options, Jobber's overall functionality and support can outweigh this for teams prioritizing straightforward job management. If you're looking for reliable software with strong support, Jobber is worth considering.
pros
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Jobber's scheduling tools are intuitive and easy for your team to use.
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It offers excellent customer support to help solve your issues quickly.
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The invoicing feature simplifies billing and helps your business stay on top of payments.
cons
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Jobber's mobile app can be slow, affecting your team's efficiency on the go.
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Limited integration options might restrict how you connect with other tools.
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Some users find the reporting features lack depth for detailed analytics.
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Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Scheduling Tools: Jobber's scheduling feature lets you easily assign, dispatching and track jobs, ensuring your team stays organized. You can view your team's calendar from the dashboard and adjust tasks on the fly.
Invoicing Functionality: With Jobber, you can quickly create and send invoices and accept credit card payments, ensuring you get paid on time. It simplifies billing with easy-to-use templates and automatic reminders.
Client Management: Jobber helps you manage client information and communication, keeping everything in one place. This feature enhances customer relationships by providing quick access to client history and follow-ups.
Mobile App: The Jobber app allows your team to manage tasks on the go, although some users find it slow. It keeps everyone connected and informed, even when they're out in the field.
Job Tracking: Jobber offers tools to track job progress in real-time from start to finish, giving you a clear overview of each project. This helps with planning and ensures nothing falls through the cracks.
Quoting Tools: You can create detailed quotes quickly with Jobber, making it easy to communicate costs to your clients. It streamlines the quoting process with customizable templates.
Ease of Use
Jobber's user-friendly interface makes it easy for your team to get started without a steep learning curve. Its intuitive design allows you to quickly schedule jobs, send invoices, and manage clients all from one platform without hassle. Users appreciate how straightforward it is to navigate, which reduces training time and helps keep errors to a minimum. Compared to other software, Jobber's simplicity and ease of use stand out, making it a strong choice for teams seeking efficiency without complexity.
Integrations
Jobber integrates with popular applications, including HubSpot, Slack, Microsoft Teams, Mailchimp, Google Ads, Google Sheets, Google Calendar, and Facebook Lead Ads.
Jobber offers API access for more advanced integration needs and connects with third-party integration tools like Zapier, enabling automation with over 8,000 applications.
Jobber Specs
- API
- Appointment Scheduling
- Calendar Management
- Contact Management
- Customer Management
- Data Export
- Data Import
- External Integrations
- Fleet Management
- Lead Management
- Map Visualization
- Mobile App
- Multi-User
- Notifications
- Route Optimization
- Scheduling
- Task Scheduling/Tracking
- Timesheets
- Travel Management
