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Don’t Just Manage Your Team, Manage Your Client

Thursday, February 24th

The best digital project managers understand the art and science of managing their client’s expectations, fears, time, and budget. Sometimes that means navigating touchy topics and surfacing truths people might not want to hear. But if left unmanaged, mayhem can ensue.

If you’ve been looking for sound strategies on managing client expectations, this session is for you. Special guest, Dean Schuster from truematter, teaches us his approach to practical client management magic.

Dean has worked in client-facing roles on creative design projects for over 2 decades, and we’ve distilled his experience into a succinct 1-hour session that will instantly change the way you approach client management.

Guests

Dean Schuster
Owner/Partner UX Strategy Firm, Truematter

Dean Schuster has been envisioning and creating human-centered digital products since the advent of the commercial web. He is the founder and owner of the user experience strategy firm truematter, leading the team to help national and international organizations change the way they do business online. He travels all over the world to speak and teach, mentoring professionals and challenging teams to a higher standard for digital experiences. Dean is also an avid ultra-marathoner and trail racer, often found in out-of-the-way places, including Antarctica.

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