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I Help Organizations Understand When To Hire

When it comes to capacity planning, knowing when to hire versus when you need to just weather the storm can be a massive stressor.

Sure, you’ve got your resource plans, but when your perfect game of staffing Tetris gets dislodged by the unexpected, how long can you make do before you start negatively impacting work quality, business metrics, and your own health?

If you’ve been thinking about what you could do if you could grow your team, this session is for you. We brought in Alyson Caffrey, CEO and founder of Operations Agency, to answer the community’s questions about making the right growth decision.

Whether you are currently a team of one, a member of a PM team, a PMO leader, or a business owner, Alyson has a wealth of experience and expertise that will help you advocate for smart decisions around staffing and team capacity for your projects, your team, your organization, and yourself.


Galen Low

Galen is a digital project manager with over 10 years of experience shaping and delivering human-centered digital transformation initiatives in government, healthcare, transit, and retail. He is a digital project management nerd, a cultivator of highly collaborative teams, and an impulsive sharer of knowledge. He's also the co-founder of The Digital Project Manager and host of The DPM Podcast.


Alyson Caffrey
Founder of Operations Agency and co-creator of the Operations Simplified™ Framework

She's commonly referred to as ‘The Wolf' among our clients because she just gets shit done. Alyson is best known for helping streamline the back-end ops for a multitude of brands, but mostly digital and creative agencies. As a fractional COO for many high-growth businesses, Alyson fell in love with the results that clear ops bring to a service business. She and the team at Operations Agency are determined to help businesses thrive profitably, serve more clients and create high-performing teams. Alyson is a new mom to a son named Frank and enjoys spending her time at home with her growing family.

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