CommunicationDPM PodcastPM Best PracticesVideocasts

Video: Quick Tips For Managing Client Relationships

By 28/03/2019 September 20th, 2021 No Comments

As Robyn sums up so well in this week’s DPM videocast,

Clients can be really scary.

If you’re looking for ways to manage client relationships with more confidence, this quick video up a few of our top tips for building strong client relationships. We’ve had our fair share of tricky client relationships, and we know firsthand the stress it can cause when your client relationships start going South.

We talk about:

  • How to use ice breakers in client conversations
  • The key to an authentic and trusting relationship with clients
  • The importance of a communication plan
  • Managing expectations—how you can avoid over-promising and under-delivering
  • What information to share—and not share—with clients

Watch the video and make sure you share it with your project teams so you’re all on the same page in the next client meeting. Tell us what you think below!

This videocast is brought to you by Clarizen, the leader in enterprise projects and project management software.

Learn more at clarizen.com

Related Links

We’ve produced some useful project management articles and podcasts, and even an online course that can help you improve your client and stakeholder management. Find the links to these resources below:

Looking For More? Join Us In Membership!

Our mission is to elevate the conversation around digital and digital project management; we launched this video cast as a way of engaging with our DPM community and providing relevant, current insight that helps you tackle your daily challenges as a project manager.

Tell us what you think in the comments, or join our DPM membership program and discuss with other members in our exclusive forum!

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Ben Aston

Ben Aston

I’m Ben Aston, a digital project manager and founder of thedigitalprojectmanager.com. I've been in the industry for more than 15 years working in the UK at London’s top digital agencies including Dare, Wunderman, Lowe and DDB. I’ve delivered everything from film to CMS', games to advertising and eCRM to eCommerce sites. I’ve been fortunate enough to work across a wide range of great clients; automotive brands including Land Rover, Volkswagen and Honda; Utility brands including BT, British Gas and Exxon, FMCG brands such as Unilever, and consumer electronics brands including Sony.

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