Oliver Shoulson
Agent Design & Engineering Lead at PolyAI
Oliver Shoulson is the Agent Design & Engineering Lead at PolyAI, where he helps design and develop advanced conversational AI systems that power natural, human-like customer interactions for global enterprises. With a background in AI engineering, dialogue systems, and user-centered design, Oliver specializes in bridging technical innovation with real-world usability to create scalable voice and chat experiences. He is passionate about the future of conversational AI and how intelligent agents can transform customer service, operational efficiency, and human-computer interaction.
