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El Software de Gestión de Flujo de Trabajo canaliza el flujo del trabajo de un proyecto, dirigiendo su curso de la A a la Z. Una herramienta de flujo de trabajo sólido sirve como una guía para las diversas tareas que deben realizarse durante el proyecto, formando completamente los resultados del proyecto a medida que fluyen a través de diferentes procesos, verificaciones y balances.

Workflow Management Software Of 2021 DPM Logo Soup 2021

El Flujo de Trabajo convierte las ideas en productos y los conceptos en procesos. Las herramientas de flujo de trabajo agregan una capa de estructura y visibilidad a este flujo, lo que te ayuda a garantizar que el proyecto se entregue correctamente y que se mantenga la calidad del proyecto. Estas herramientas te apoyan a medida que programas tareas, colaboras con otros, gestionas cargas de trabajo, creas y compartes documentación y evalúas el progreso. Hoy en día, el software de gestión de flujo de trabajo es una herramienta imprescindible para mantener los equipos unificados, especialmente con la creciente complejidad y el rápido ritmo de nuestra fuerza laboral distribuida.

Aprovechando las nuevas capacidades que ofrece la automatización y la disponibilidad de datos útiles para la toma de decisiones, puedes hacer algo mucho mejor que una lista de tareas pendientes: puedes respaldar en tu equipo un ecosistema completo de herramientas de gestión de procesos empresariales (herramientas BPM) para crear flujos de trabajo eficientes y optimizados.

El truco está en saber cómo elegir el mejor software de gestión de flujo de trabajo para tu equipo, tus objetivos comerciales y tu presupuesto. Aquí desglosamos el mejor software de gestión de flujo de trabajo junto con los criterios clave que se deben tener en cuenta al elegir una herramienta de flujo de trabajo.

¿Qué hace un Software de Gestión de Flujo de Trabajo? (Y cómo puede ayudarte)

¿Qué es el Software de Flujo de Trabajo?

Básicamente, un sistema de gestión de flujo de trabajo (WMS) es un conjunto de funciones para configurar, hacer y monitorear tareas de negocios.

¿Qué hace el Software de Flujo de Trabajo?

El software de gestión de flujo de trabajo tiene muchos nombres: es posible que escuches que se refieran a él como software BPM o simplemente como software de gestión de procesos. No importa cómo lo llames, todas las herramientas de flujo de trabajo ofrecen una interfaz para representar visualmente el flujo de trabajo y optimizar las partes móviles.Ways - Workflow Management SoftwareLos freelancers, agencias, empresas y el resto de las personas pueden beneficiarse de algún tipo de herramienta de flujo de trabajo, con el objetivo de aumentar la productividad, reducir los costos, mejorar la comunicación y realizar un intercambio fluido de información dentro de un proyecto. Puedes utilizar el software de gestión de flujo de trabajo para cualquier cosa, desde la supervisión de fechas de entrega a nivel individual, hasta la automatización de tareas recurrentes a nivel de proyecto, y la evaluación y optimización del rendimiento de los proyectos a nivel empresarial. El software de flujo de trabajo automatiza estos procesos. Contribuye a una estructura o metodología BPM.

¿Qué es la Estructura BPM?

Una estructura BPM (Gestión de Procesos de Negocio) es una estructura centrada en el proceso que proporciona definición y visibilidad de los conjuntos de tareas coordinadas de una organización.

¿Qué es la Metodología BPM?

La Metodología BPM tiene como objetivo simplificar completamente los procesos de negocios para aumentar la productividad y la eficacia. La Metodología BPM incluye el análisis de los procesos de negocios, la creación de nuevas estructuras y procesos de monitoreo para la optimización continua.

Featured - Workflow Management Software

En la parte inferior del artículo, incluimos una tabla que resume información básica sobre las herramientas descritas en este artículo, así como una explicación de nuestros criterios de selección, para que puedas comprender cómo hicimos esta lista de software de gestión de flujo de trabajo.

El Mejor Software de Gestión de Flujo de Trabajo para Aumentar la Eficacia de su Equipo

Best for project process templates

  • Free demo available
  • Pricing upon request
Visit Website
Rating: 4.1/5

Adobe Workfront is a cloud-based platform that helps teams plan, manage, and track their work in one place. It’s built to support complex workflows across departments like marketing, IT, HR, and creative teams.

Why I Picked Adobe Workfront

One of the reasons I chose Adobe Workfront is its ability to automate repetitive tasks and standardize execution through customizable project templates. These templates can be tailored to fit your team's specific needs, allowing for consistent processes across projects. Additionally, Workfront's decision-making dashboards automatically assign tasks and populate calendars based on resource availability and project due dates, ensuring that work is allocated efficiently. 

Adobe Workfront also supports various work methodologies, including agile, Scrum, Kanban, waterfall, and hybrid approaches. This flexibility allows teams to work in the way that suits them best, promoting better collaboration and productivity.

Adobe Workfront Key Features

Adobe Workfront offers a suite of additional features tailored for workflow management and project management.

  • Task Automation: You can set up automations for assigning tasks and populating calendars based on resource availability and project due dates.
  • Online Proofing and Approvals: This feature reduces rework and simplifies version control by letting stakeholders directly comment and approve in the same file creatives are working in.
  • Strategic Team Alignment: Resource allocation and alignment tools help you prioritize work to increase productivity, reduce added costs, and get to market sooner.
  • Resource Management: You can manage team resources with tools for allocation and capacity planning, so your team can focus on delivering their best work without overcommitting.

Adobe Workfront Integrations

Integrations include Frame.io, Creative Cloud, Box, Dropbox, Google Workspace, Jira, Microsoft Calendars (Office 365/Outlook Live), Microsoft OneDrive, Microsoft Outlook, Microsoft Teams, and Salesforce.

Pros and Cons

Pros:

  • Online proofing tools simplify version control
  • Real-time updates and iterative planning tools
  • Comprehensive workflow automation capabilities

Cons:

  • Limited offline capabilities
  • Integration setup can be time-consuming

Best for complex workflow automation and approvals

  • Free demo available
  • Pricing upon request
Visit Website
Rating: 4.6/5

If you're looking to transform how your marketing team or agency operates, Screendragon offers a unique approach to workflow management. This no-code platform offers AI tools that help you automate complex workflows, provide real-time insights, and free your team from mundane administrative tasks. Whether managing agency operations or optimizing resource management, it empowers you to focus on creativity and impactful work.

Why I Picked Screendragon

I picked Screendragon because it's no-code workflow management features are tailored to serve marketing teams. Unique features like AI agents and governance rules let you automate complex workflows and manage high volumes of marketing activities.

The platform also provides real-time insights and advanced permission controls, so your team can focus on creative processes while maintaining operational efficiency. With these tailored functionalities, Screendragon stands out as a valuable tool for boosting productivity and profitability in marketing operations.

Screendragon Key Features

Screendragon offers a variety of other workflow management features that cater to diverse needs.

  • Visual Workflow Builder: This feature lets your team create and modify workflows with a drag-and-drop interface, which makes it easy to adapt processes to your specific requirements.
  • Dynamic Custom Forms: You can create tailored forms for capturing the specific data necessary for your projects and make sure all relevant information is collected and processed efficiently.
  • Digital Approval Management: This lets you streamline your approval processes, set up automated approval workflows, reduce bottlenecks, and speed up project timelines.
  • Comprehensive Workflow Analytics: You get real-time insights and reports on your workflows, which helps you make informed decisions and optimize your team's performance.

Screendragon Integrations

Integrations include Microsoft Power BI, Slack, Microsoft Teams, Jira, Google Drive, Egnyte, Box, Adobe, Salesforce, and Trello.

Pros and Cons

Pros:

  • Responsive and knowledgeable customer support team
  • Easy to scale workflows and processes to large teams and departments
  • Workflow builder does not require coding abilities

Cons:

  • Configuration options can be overwhelming
  • Some functionalities difficult to find or not immediately clear

Best for automating manual processes

  • Free plan available
  • From $9/seat/month (billed annually)
Visit Website
Rating: 4.6/5

monday.com is a project management software used across diverse industries, rapidly growing teams, and enterprise organizations. monday.com sits at the intersection of project management and workflow management software. It simplifies complex workflow processes by streamlining management to focus on structure and transparency.

This tool has plenty of flexibility built into it, but that flexibility requires thoughtful planning. Consultant Fred Baker advised, "When setting up workflows in monday.com, it's important to avoid early design decisions that limit flexibility."

Why I Picked monday.com

I chose monday.com for its unparalleled capacity to automate manual processes. The platform's automation features let you set up triggers, conditions, and actions that eliminate repetitive tasks and free your team to focus on strategic initiatives. The no-code interface lets anyone create custom workflows, which helps reduce human errors and improve organizational efficiency.

monday.com Key Features

monday.com offers several other key features that make it a useful workflow management tool.

  • Visual Boards: These customizable boards serve as the central hub for your projects, and there are a variety of views (e.g. Kanban, calendar, and Gantt) for managing tasks effectively.
  • Dashboards and Reporting: You can aggregate data from multiple boards into dashboards to provide insights and key metrics in a single location for better decision-making.
  • Collaboration Tools: This includes real-time updates, mentions, and file sharing to maintain seamless communication within your team.
  • Time Tracking: You can monitor how much time is spent on tasks or projects and get insights into productivity and areas for improvement.

monday.com Integrations

Integrations include Slack, Google Drive, Gmail, Google Calendar, Jira, and GitHub.

Pros and Cons

Pros:

  • Large workflow template library to jumpstart planning
  • Lots of integrations to support 3rd party data
  • Out-of-the-box workflow automation recipes

Cons:

  • Limited export functionality for reports
  • Minimal multi-lang support

New Product Updates from monday.com

monday.com Enhances Governance With AI Spend and Activity Logs
monday.com’s scheduled cleaning automates content archiving for better governance.
March 29 2026
monday.com Enhances Governance With AI Spend and Activity Logs

monday.com introduces AI governance with user limits and scheduled cleaning activity logs. These updates help teams control AI usage costs and maintain better visibility into system actions for compliance. For more information, visit monday.com’s official site.

Best for spreadsheet-based workflows

  • Free trial + free demo available
  • From $9/member/month (billed annually)
Visit Website
Rating: 4.4/5

Smartsheet is a work management platform modeled after spreadsheets that lets you organize tasks, schedules, processes, and more. It is an excellent workflow management software solution if you're currently using Google Sheets or Microsoft Excel for workflows and looking for an upgraded experience.

Why I Picked Smartsheet

One of my favorite aspects of Smartsheet is that it automates calculations, even across multiple sheets. That automation enables workflow managers to gather data across multiple workflows and spaces without needing to write complex formulas.

Reporting is a strong feature of this workflow tool, with editable summary reports that can be easily exported to Excel or Sheets. The critical path feature highlights all the tasks that directly impact a project completion date so workflow managers can easily keep an eye on important milestones.

Smartsheet Key Features

Smartsheet offers a range of features that can help you and your team better manage workflows and projects.

  • Conditional Logic: This feature lets you adapt your workflows based on real-time data changes, so you and your team can manage dynamic processes with ease.
  • Pre-Built Templates: These templates let you quickly create or customize workflows for notifications, updates, and document generation to save time and effort.
  • Approval Requests: You can automate the routing and tracking of approval processes to keep projects moving forward efficiently and transparently.
  • Calendar View: You can visualize your tasks and deadlines on a calendar to easily manage timelines and schedules.

Smartsheet Integrations

Integrations through a REST API and webhooks include Microsoft Office and Teams apps, Google Drive, Jira, Salesforce, ServiceNow, Slack, Box, and Tableau.

Pros and Cons

Pros:

  • Workflow process notifications keep users on track
  • Cross-sheet data sharing for holistic reports
  • Low/no-code workflow automations

Cons:

  • Limited change-tracking functionality
  • Set limit to rows per spreadsheet

New Product Updates from Smartsheet

Smartsheet Adds Direct Data Import to Existing Sheets
Smartsheet imports CSV, XLS, and XLSX into existing sheets faster.
February 19 2026
Smartsheet Adds Direct Data Import to Existing Sheets

Smartsheet introduces direct data import to existing sheets in table view. This update lets you import CSV, XLS, and XLSX files directly into sheets, reducing manual work and speeding up data setup. For more information, visit Smartsheet's official site.

Best for reconnecting siloed teams

  • Free plan + free demo + 14-day free trial available
  • From $10/user/month (billed annually)
Visit Website
Rating: 4.2/5

Wrike is an intuitive workflow management software suitable for teams of five or more, and offers an unlimited number of users. When I asked consultant Harvey Eckstein about this tool, he said, "Wrike’s blueprints are ideal for workflow management because they automate repeat tasks."

Why I Picked Wrike

I picked Wrike because it excels at reconnecting siloed teams through features like workflow-powered collaboration and automation. With customizable dashboards and dynamic request forms, your team can personalize project management tools and streamline data collection. Wrike's integration capabilities allow for seamless connectivity with various applications to centralize workflows and improve communication. These functionalities improve project visibility and collaboration, which makes Wrike a strong choice if you want to boost productivity and teamwork.

Wrike Key Features

Wrike offers a multitude of other features for workflow and project management.

  • AI Automation: You can automate routine tasks and free up your team to focus on more strategic activities.
  • Visual Collaboration Tools: This includes a whiteboard feature that allows for seamless teamwork and idea exchange.
  • Custom Dashboards: You can create personalized dashboards with widgets for enhanced data visualization and decision-making.
  • Resource Planning: You can use Gantt and workload charts to manage resources effectively and maintain optimal task allocation.

Wrike Integrations

Integrations include QuickBooks, Skyvia, Miro, Google Sheets, Power BI, Salesforce, Tableau, and Microsoft Teams.

Pros and Cons

Pros:

  • In-app chat to reduce cost for collaboration
  • Easily visualize workflow performance
  • Comprehensive workflow modeling

Cons:

  • High learning curve to fully utilize
  • Not suitable for small organizations

New Product Updates from Wrike

Streamlining Workspaces with New Updates
Visual of Wrike's custom space templates allowing streamlined workspace setup with various template options.
October 19 2025
Streamlining Workspaces with New Updates

Wrike announces custom space templates, AI Agents in Wrike Labs, and a new Guage widget to improve project management. For more information, visit Wrike's official site.

Best for no-code workflow creation

  • Free plan available
  • From $19.50/month (billed annually)
Visit Website
Rating: 4.7/5

Jotform Workflows is a no-code automation tool that can help you simplify workflow management and improve approval processes at your organization. It lets you create customized workflows that automate tasks and boost collaboration. The tool offers features such as real-time tracking and integration with popular applications to help you improve efficiency and productivity.

Why I Picked Jotform Workflows

Jotform Workflows' drag-and-drop builder lets you create customized workflows, even if you don't have any programming knowledge. This is particularly advantageous for businesses that want to simplify complex processes like approvals, e-signatures, and payment requests.

I also find Jotform Workflow's automation tools extremely valuable. They can reduce manual workload and drive efficiency and productivity. The seamless integrations with popular applications such as Google Drive and Slack promote collaboration and keep workflows interconnected across different platforms.

Jotform Workflows Key Features

Jotform Workflows offers a range of other features to meet your diverse workflow needs.

  • Logic & Flow Control: This feature lets you automate tasks and manage data flow with precision, so you can design workflows that adapt to your specific business requirements.
  • Real-Time Flow Tracking: You can monitor your workflows with real-time tracking and detailed activity logs, get visibility into each process, and make informed decisions.
  • Mobile App: You can manage and approve workflows directly from your mobile device, which means more flexibility and the ability to keep processes moving no matter where you are.
  • Dynamic Actions: You can create workflows that include sending forms and emails, assigning tasks, and collecting approvals and payments to simplify process management.

Jotform Workflows Integrations

Integrations include Square, HubSpot, Google Drive, Salesforce, Microsoft OneDrive, PayPal, and LinkedIn.

Pros and Cons

Pros:

  • Mobile-optimized forms boost accessibility and convenience
  • Intuitive drag-and-drop interface simplifies workflow creation
  • Wide range of templates

Cons:

  • Limited customization options in certain templates
  • Interface can become crowded with complex workflows

Best for setting dependencies

  • Free demo available
  • From $700/year/seat (with a 3-year commitment)
Visit Website
Rating: 4.7/5

If you're looking to enhance your accounting firm's efficiency, TaxDome might just be the workflow management solution you're seeking. Tailored specifically for accounting professionals, it tackles challenges such as client management, time tracking, and workflow automation. By integrating these features, TaxDome helps improve productivity within your practice, making it an appealing choice for firms aiming to optimize their workflow processes.

Why I Picked TaxDome

I picked TaxDome for its strong workflow automation, which is essential in any workflow management software. It lets you automate status updates and reminders, so your team can stay on track without relying on constant manual follow-ups. I also like how its task management tools allow you to set dependencies and assign work easily, which helps when you are managing complex accounting projects. Together, these features support the efficiency and accuracy many firms look for when improving their workflow processes.

TaxDome Key Features

In addition to workflow automation and task management, here are some other features that make TaxDome an excellent choice for workflow management:

  • Client Portal: Provides secure communication, document uploads, e-signatures, and online payments, all within a customizable branded portal.
  • Document Management: Offers unlimited cloud storage with AI-driven document organization and a native PDF editor.
  • Billing System: Integrates with workflow automation, supporting various pricing models and allowing clients to pay invoices directly through the portal.
  • Customizable Pipelines: Enables the creation of pre-built templates for common scenarios and the customization of workflows to fit specific business needs.

TaxDome Integrations

Integrations include QuickBooks, Xero, Google Drive, Dropbox, Slack, Microsoft Teams, HubSpot, Mailchimp, Calendly, and Jotform.

Pros and Cons

Pros:

  • Accounting specific workflow design
  • Secure client portal and storage
  • Strong workflow automation templates

Cons:

  • Initial setup can be complex
  • Limited billing customization options

Best for workflow orchestration

  • 15-day free trial
  • From $19/user/month (billed annually)
Visit Website
Rating: 4.5/5

Qntrl is a low-code workflow orchestration software that brings visibility, control, and automation to processes by cutting down on manual work. The platform lets users control all incoming requests for a team through a centralized interface.

Why I Picked Qntrl

Qntrl comes with integrated tools for workflow orchestration that help workflow process managers design, deploy, and iterate workflows for almost any process. Its centralized visibility feature provides your team with a unified view of requests, so all stakeholders are on the same page.

Additionally, Qntrl's process automation tools reduce manual tasks so you can focus on strategic priorities rather than routine operations. The platform's robust process compliance tools make sure your workflows adhere to established standards so you can improve efficiency and governance.

Qntrl Key Features

Qntrl offers a range of other features designed to improve your workflow management.

  • Process Mapping: This feature lets you visually design workflows using a drag-and-drop interface and simplify the creation of complex processes.
  • Automated Notifications: You can keep everyone in the loop with automatic updates that notify your team of important changes and deadlines.
  • Enterprise Security: Qntrl provides robust security measures to protect your data and manage access, so you can keep your workflows secure.
  • Reports & Dashboards: You can track operational performance and generate custom reports to gain insights into your business processes.

Qntrl Integrations

Integrations include Zoho CRM, Salesforce, Typeform, Pipedrive, HubSpot, Slack, and Freshsales.

Pros and Cons

Pros:

  • Webhooks can send notifications to third-party applications
  • Great workflow visualizations (“Blueprints”)
  • Native integration with Zoho

Cons:

  • Complex feature set has a learning curve
  • Field names have to be unique across flows

Best for dynamic work management

  • 30-day free trial
  • From $35/user/month (billed annually)
Visit Website
Rating: 4.4/5

Quickbase offers a platform designed for dynamic work management, providing a robust solution for businesses to manage complex projects and processes. It distinguishes itself as a leading choice for dynamic work management by offering a no-code application platform that empowers teams to create, connect, and control their workflows with ease and efficiency.

Why I Picked Quickbase

I chose Quickbase for workflow management because it offers a highly customizable and dynamic work management platform that caters to a variety of project types and industries, including construction, manufacturing, property management, education, government, and legal. You can use their software to set up workflows for numerous business needs, including project management, process improvements, field services, supply chain monitoring, training, and customer relations.

What sets Quickbase apart is its emphasis on letting users create, connect, and customize applications without the need to replace existing systems. This flexibility is particularly valuable for dynamic work environments where adaptability is key.

Quickbase Key Features

Quickbase also offers a range of other features that can help improve workflow management for your team.

  • Custom Application Building: You can create tailored applications using a low-code environment and address specific workflow needs without the need for extensive programming skills.
  • Real-Time Data Syncing: This feature keeps data and changes up-to-date across the platform to provide your team with the most current information for decision-making and collaboration.
  • Mobile Accessibility: Your field teams can use offline forms and checklists that automatically sync with the system to maintain seamless updates between field and office operations.
  • Role-Based Permissions: You can manage user access effectively by setting roles and permissions. This makes sure team members have the appropriate level of access to information and tools for their tasks.

Quickbase Integrations

Integrations include Salesforce, Slack, Google Calendar, Gmail, Outlook, and Dropbox.

Pros and Cons

Pros:

  • Robust notifications and reminders
  • Simple no-code platform is easy for non-tech people to learn
  • Workflows are easy to set up and customize

Cons:

  • Project management integrations are limited
  • Team plan requires a minimum of 20 users

Best for workflow templates

  • Free trial + free demo available
  • From $2,500/month
Visit Website
Rating: 4.3/5

Kissflow is a low-code workflow management software solution that combines projects, cases, and collaboration within its core functionality. This solution is ideal for teams or projects whose makeup, processes, or framework require flexibility.

Why I Picked Kissflow

I picked Kissflow because it offers a range of customizable workflow templates that cater to diverse industries like IT, healthcare, and finance. These templates simplify the process of creating and deploying workflows, so you can visualize processes and define roles without the need for extensive coding skills.

The platform's low-code and no-code capabilities make sure your team can quickly adapt and manage operations, which helps to reduce redundancies and improve collaboration. With over 200 templates available, Kissflow offers the flexibility to address various business needs, from employee onboarding to expense management.

Kissflow Key Features

Kissflow offers a comprehensive suite of other features that can help with workflow management.

  • Visual Workflow Designer: The intuitive drag-and-drop interface lets you map out processes easily and makes it simple to visualize and adjust workflows as needed.
  • Role-Based Access Control: You can make sure sensitive information is only accessible to authorized users, which maintains security and compliance across your organization.
  • KPI-Based Reporting: You get detailed reports on workflow efficiency and potential bottlenecks, which helps you make data-driven decisions for process improvements.
  • External Portals: This feature lets external users access your core applications, can facilitate collaboration with stakeholders outside your organization, and helps maintain smooth workflow processes.

Kissflow Integrations

Integrations include ActiveCampaign, Mailchimp, Adobe Sign, Docusign, Asana, Basecamp, and monday.com.

Pros and Cons

Pros:

  • Real-time communication boosts collaboration
  • Loads of configurable workflow design features
  • Built-in, holistic workflow modeling

Cons:

  • Requires longer time to implement and onboard
  • Not tailored for small organizations

Resumen de los Mejores Software de Gestión de Flujo de Trabajo

A continuación te presentamos una tabla que resume información básica sobre las herramientas descritas en este artículo. Mira los precios, así como la disponibilidad de pruebas gratuitas para hacer una comparación rápida entre ellas.

Tool Best For Trial Info Price
1

Best for project process templates

Free demo available

Pricing upon request Website
2

Best for complex workflow automation and approvals

Free demo available

Pricing upon request Website
3

Best for automating manual processes

Free plan available

From $9/seat/month (billed annually) Website
4

Best for spreadsheet-based workflows

Free trial + free demo available

From $9/member/month (billed annually) Website
5

Best for reconnecting siloed teams

Free plan + free demo + 14-day free trial available

From $10/user/month (billed annually) Website
6

Best for no-code workflow creation

Free plan available

From $19.50/month (billed annually) Website
7

Best for setting dependencies

Free demo available

From $700/year/seat (with a 3-year commitment) Website
8

Best for workflow orchestration

15-day free trial

From $19/user/month (billed annually) Website
9

Best for dynamic work management

30-day free trial

From $35/user/month (billed annually) Website
10

Best for workflow templates

Free trial + free demo available

From $2,500/month Website

Otros Software de Gestión del Flujo de Trabajo que vale la pena Considerar

No he tenido la oportunidad de revisarlos correctamente, pero si las herramientas incluidas en este artículo no funcionan para ti, intenta revisar estas herramientas adicionales de BPM:

  1. Nanonets

    For AI-driven workflow automation

  2. Quixy

    For drag-and-drop workflows

  3. Cflow

    For growing organizations

  4. Nifty

    For team communication

  5. Pipefy

    For low-code process templates

  6. Process Street

    For process documentation

  7. Kintone

    For designing custom workflow apps

  8. Avaza

    For consolidating workflows

  9. DocuWare

    For document management workflows

  10. Camunda Platform

    For BPMN workflow engine

Criterios de Selección para los Software de Gestión de Flujo de Trabajo 

Algunos programas de automatización de flujo de trabajo son más completos que otros: algunos se centran en la gestión del flujo de trabajo en sí mismo (asignación de tareas, creación de dependencias, seguimiento de plazos). Este tipo de aplicación también puede llamarse software de diagrama de flujo de trabajo. Otros ofrecen un sistema de gestión de flujo de trabajo más completo como parte de un software de gestión de recursos o software de gestión de proyectos más amplio. Como tales, ofrecen un conjunto de funciones empresariales adicionales para crear formularios de proceso, manejar facturas y pagos, modelar datos, administrar un portafolio de proyectos y más.

En nuestra selección de software de gestión de flujo de trabajo, redujimos nuestros criterios a algunos puntos clave. Estas son las funciones esenciales de una herramienta de flujo de trabajo útil:

  1. Automatización: este es el punto del uso de un software de flujo de trabajo. Examinamos las funcionalidades de automatización que ahorran tiempo, como la asignación automática de tareas, el envío de notificaciones emergentes, la documentación de enrutamiento, el envío de actualizaciones de estado y la generación de informes.
  2. Informes KPI: Esto suele ser algún tipo de panel con pantallas gráficas de sus estadísticas de flujo de trabajo. Los informes de KPI no solo brindan a los miembros del equipo información sobre el estado de sus tareas o proyectos, sino que también brindan información de la gestión relacionada con dónde están ocurriendo las ineficiencias para que puedan optimizar sus procesos de negocios.
  3. Seguimiento de Fechas de Entrega: Incluso con un panel de control, cuando se ejecutan docenas de flujos de trabajo, es fácil perder de vista las fechas de entrega. Para ser útil, una herramienta de flujo de trabajo tiene que ofrecer un sistema claro para los indicadores de SLA. Las herramientas usan notificaciones, códigos de colores y vistas de tablero que muestran las tareas por fecha de vencimiento para ayudarlo a gestionar las fechas de entrega.
  4. Integraciones: Hoy en día, todos los proyectos requieren múltiples herramientas. El software de gestión de su flujo de trabajo debe integrarse absolutamente con otras aplicaciones que utiliza para su negocio. Esto incluye calendarios, CMS, herramientas de desarrollo, bases de datos, correo electrónico y herramientas de comunicación, aplicaciones de procesamiento de pagos, etc.
  5. Precio: El valor que obtiene de una herramienta de flujo de trabajo tiene que alinearse con el precio que está pagando. El mejor software de flujo de trabajo para usted no requerirá que pague por las funciones que no necesita o los usuarios que no tiene. Evaluamos el precio de la herramienta en función de su simplicidad, transparencia y valor ofrecido al precio.

¿Cómo escoger el Mejor Software de Gestión de Flujo de Trabajo?

El mejor software de flujo de trabajo que existe es el que se alinea estrechamente con los requisitos de sus procesos de negocio. Al elegir, pregúntate:

¿Para qué lo necesitas?

Al preguntar esto, realmente estás intentando identificar: ¿Los procesos están centrados en el ser humano o en el sistema? Un flujo de trabajo centrado en el ser humano se enfoca más en llevar a las personas y sus tareas, documentos y progreso a un solo lugar. Un flujo de trabajo centrado en el sistema se centra en reunir diferentes procesos o sistemas de negocios, integrando sus funciones para crear un flujo de trabajo unificado en un espacio.

¿Quién lo va a usar?

¿Cuántas personas hay en tu equipo? ¿Quién va a utilizar la herramienta y necesita un control de acceso basado en roles? También deberás preguntarte qué tipo de personas utilizarán la herramienta para decidir si necesitas algo basado en código o con código bajo / sin código.

Al pensar en su equipo, es fácil asumir que un equipo grande necesita funciones de flujo de trabajo más complejas. Sin embargo, ten en cuenta que incluso los proyectos grandes pueden funcionar mejor con flujos de trabajo simples donde todo lo que se necesita realmente es la capacidad de asignar tareas, compartir documentación y hacer un seguimiento de las fechas de entrega. Por otro lado, incluso los equipos muy pequeños pueden tener flujos de trabajo complejos que se benefician de funciones avanzadas de generación de informes, gestión de recursos y optimización.

¿Cómo tendrá cabida en mi Proceso?

¿Esta herramienta encaja con su conjunto de herramientas existente y se integra con las herramientas adecuadas? Si esta es una de las primeras herramientas que está agregando, ¿se ampliará y expandirá para satisfacer sus necesidades a medida que crece? Pregúntate si tu equipo lo usará en línea o si también necesitan algo que funcione sin conexión.

¿Cuánto tiempo tomará para que funcione sin problemas?

¿Es fácil de implementar? Junto con esto, debes observar la facilidad de incorporación: ¿es una herramienta que tu equipo puede aprender a usar fácilmente? Muchas herramientas ofrecen diferentes niveles de soporte en función a sus precios. ¿Ofrece soporte técnico o quedará colgado? Finalmente, ¿la solución está alojada o mantendrá la infraestructura detrás de ella?

¿Cuánto cuesta?

Los precios están en un amplio rango de $ 0 a $ 40 por usuario al mes. La mayoría de las herramientas de flujo de trabajo tienen un precio por usuario, lo que resalta la importancia de considerar cuántos miembros del equipo lo usarán, así como cuántos miembros del equipo lo van a usar más adelante en el futuro. Asegúrese de ver cómo aumentará el costo a medida que aumenta la escala; no solo aumentarán sus costos con cada miembro del equipo, sino que también es posible que tenga que aumentar su plan a un nivel más costoso a medida que aumenten las necesidades de su negocio.

¿Qué opinas?

¿Qué consideraste al elegir un software de gestión de flujo de trabajo? ¿Cuál es tu experiencia al elegir y utilizar el software de flujo de trabajo? Comparte con nuestra comunidad las consideraciones que piensas son más importantes al seleccionar una herramienta de flujo de trabajo.