17 Migliori Alternative a Bitrix24 per il 2026
Shortlist delle alternative a Bitrix24
Una valida alternativa a Bitrix24 offre funzionalità CRM flessibili, gestione affidabile dei flussi di lavoro e integrazioni che si adattano ai processi unici del tuo team. Se stai cercando alternative a Bitrix24, probabilmente stai riscontrando limiti nella personalizzazione, nella collaborazione o nella possibilità di espandere il CRM con la crescita della tua azienda.
La giusta soluzione alternativa deve aiutarti a gestire i contatti, automatizzare le vendite e supportare la collaborazione tra reparti senza le difficoltà che vuoi lasciarti alle spalle. In questo elenco troverai piattaforme CRM che affrontano queste sfide, così potrai confrontare le opzioni e scegliere quella meglio adatta alle esigenze del tuo team nel 2026.
Cos'è Bitrix24?
Bitrix24 è una piattaforma software CRM che combina gestione dei contatti, automazione delle vendite, collaborazione su progetti e strumenti di comunicazione in un unico sistema. I team utilizzano Bitrix24 per monitorare i lead, gestire pipeline, coordinare attività e controllare il monitoraggio del tempo tra vari reparti. La piattaforma offre anche condivisione di documenti, chat e funzionalità di automazione dei flussi di lavoro. Bitrix24 è popolare tra le aziende che cercano una soluzione completa per gestire le relazioni con i clienti e i processi interni da un'unica interfaccia.
Riepilogo delle migliori alternative a Bitrix24
Questo grafico comparativo riassume i dettagli sui prezzi delle mie migliori selezioni come alternativa a Bitrix24 per aiutarti a trovare quella più adatta al tuo budget e alle esigenze della tua azienda.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for action-focused sales pipelines | 21-day free trial + free demo available | From $9.95/user/month | Website | |
| 2 | Best with Microsoft 365 ecosystem compatibility | 30-day free trial available | From $65/user/month (billed annually) | Website | |
| 3 | Best for task and project collaboration | Free plan + free demo available | From $7/user/month (billed annually) | Website | |
| 4 | Best for integrated marketing automation | Free plan + 28-day free trial + free demo available | From $45/user/month (billed annually) | Website | |
| 5 | Best for sales process visualization | 14-day free trial + free demo available | From $14/user/month (billed annually) | Website | |
| 6 | Best for simple contact management | 15-day free trial | From $9.99/month (billed annually) | Website | |
| 7 | Best for large-scale enterprise customization | 30-day free trial + free plan available | From $25/user/month (billed annually) | Website | |
| 8 | Best for customer support ticketing integration | Free trial + free demo available | From $19/agent/month (billed annually) | Website | |
| 9 | Best for automated lead generation | Free trial available | From $37.6/month | Website | |
| 10 | Best for customizable business apps | 14-day free trial + free demo available | From $15/user/month (billed annually) | Website |
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Accelo
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Celoxis
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Wrike
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.3
Recensioni delle alternative a Bitrix24
Qui sotto trovi i miei riepiloghi dettagliati delle migliori alternative a Bitrix24 incluse nella mia shortlist. Le mie recensioni offrono uno sguardo approfondito alle funzionalità, ai casi d’uso ideali e alle integrazioni di ciascuna piattaforma per aiutarti a trovare la soluzione migliore per te.
Sales teams looking for a CRM that prioritizes action and follow-up will find OnePageCRM especially appealing. Unlike Bitrix24 and other CRMs that focus on data storage or complex workflows, OnePageCRM centers its interface around a dynamic sales pipeline and next-action reminders. This approach helps users keep deals moving forward and ensures no lead falls through the cracks.
Why OnePageCRM Is a Good Bitrix24 Alternative
If you want a CRM that keeps your sales team focused on taking action, OnePageCRM is worth considering. I picked OnePageCRM because its interface is built around a prioritized sales pipeline, where every contact has a clear next step assigned. The tool’s action stream and follow-up reminders help sales reps maintain momentum and prevent leads from stalling. For teams that value a proactive, task-driven approach over complex project management, OnePageCRM offers a focused alternative to Bitrix24.
OnePageCRM Key Features
Some other features that make OnePageCRM appealing for sales-focused teams include:
- Lead Clipper: Lets you capture leads directly from web pages and add them to your CRM in one click.
- Sales Email Templates: Provides customizable templates for sending and tracking sales emails.
- Mobile Apps: Offers dedicated mobile apps for iOS and Android to manage contacts and actions on the go.
- Bulk Actions: Allows you to update, assign, or tag multiple contacts at once for faster workflow management.
OnePageCRM Integrations
Integrations include Mailchimp, Xero, QuickBooks, Google Workspace, Outlook, Zapier, Evernote, Skype, and more.
Pros and Cons
Pros:
- Mobile apps for pipeline management
- Sales email templates for outreach consistency
- Action stream keeps sales tasks prioritized
Cons:
- Lacks internal team chat
- Limited reporting customization options
Best with Microsoft 365 ecosystem compatibility
For teams already using Microsoft 365, Microsoft Dynamics 365 offers CRM capabilities that fit right into your existing workflows. It’s especially useful for organizations that want to connect sales, marketing, and customer data with familiar Microsoft tools like Outlook, Teams, and Excel. Unlike Bitrix24, Dynamics 365 stands out for its deep integration with the Microsoft ecosystem and its advanced data automation features.
Why Microsoft Dynamics 365 Is a Good Bitrix24 Alternative
When your team relies on Microsoft 365 tools, Microsoft Dynamics 365 offers CRM features that work natively with Outlook, Teams, and Excel. I picked Dynamics 365 because it lets you automate workflows and sync customer data directly within the Microsoft environment. The platform’s AI-driven insights and sales forecasting tools help teams make data-backed decisions without leaving familiar apps. For organizations that want a CRM deeply embedded in their Microsoft stack, Dynamics 365 is a strong alternative to Bitrix24.
Microsoft Dynamics 365 Key Features
Some other features that make Dynamics 365 appealing for CRM buyers include:
- Customizable Dashboards: Create visual dashboards tailored to different roles and departments.
- Lead and Opportunity Management: Track, score, and nurture leads through the entire sales pipeline.
- Case Management: Manage customer service cases with automated routing and escalation rules.
- Mobile App Access: Access CRM data and tools from iOS and Android devices.
Microsoft Dynamics 365 Integrations
Integrations include Microsoft Teams, Outlook, Excel, SharePoint, Power BI, LinkedIn, OneDrive, Azure, Microsoft Power Platform, and more.
Pros and Cons
Pros:
- Advanced security and compliance controls
- AI-driven sales and customer insights
- Deep integration with Microsoft 365 apps
Cons:
- Complex setup for non-Microsoft environments
- Requires separate licensing for each module
If your team needs a CRM that doubles as a flexible project management software, ClickUp is worth a look. It’s especially appealing to teams that want to manage sales pipelines, customer relationships, and project tasks all in one place. Unlike Bitrix24, ClickUp stands out for its highly customizable task views and collaborative features that support both CRM and project workflows.
Why ClickUp Is a Good Bitrix24 Alternative
For teams that want to blend CRM with project collaboration, ClickUp offers a unique approach. I picked ClickUp because it lets you manage customer pipelines alongside tasks, docs, and conversations in a single workspace. Its customizable task views, like Kanban boards and Gantt charts, help sales and support teams track deals and projects together. If you’re looking for a Bitrix24 alternative that puts collaboration and task management at the center of your CRM, ClickUp is a strong choice.
ClickUp Key Features
Some other features that make ClickUp appealing for CRM buyers include:
- Custom Fields: Add custom data fields to tasks and lists to track CRM-specific information.
- Email Integration: Send and receive emails directly from within tasks to keep communication organized.
- Automations: Set up rule-based automations to handle repetitive CRM workflows.
- Form View: Collect leads and customer data through customizable forms that feed directly into your workspace.
ClickUp Integrations
Integrations include Slack, Wrike, GitHub, GitLab, HubSpot, Everhour, Toggl, Google Drive, OneDrive, Outlook, and more.
Pros and Cons
Pros:
- Multiple task views for pipeline management
- Form view for direct lead capture
- Unlimited custom fields for CRM data
Cons:
- Complex permissions for large teams
- Limited native invoicing and billing tools
If you’re looking for a CRM that brings sales, marketing, and customer service together in one place, HubSpot is worth considering. It’s especially useful for marketing teams or businesses that want to automate campaigns, manage leads, and track customer journeys without juggling multiple tools. HubSpot stands out from Bitrix24 by offering built-in marketing automation and a unified platform for nurturing prospects from first touch to closed deal.
Why HubSpot Is a Good Bitrix24 Alternative
For teams that want marketing automation built directly into their CRM, HubSpot offers a unified approach that Bitrix24 doesn’t match. I picked HubSpot because it lets you create automated email campaigns, score leads based on engagement, and track every interaction across the sales funnel. The visual workflow builder makes it easy to design and launch multi-step marketing journeys without coding, even in the free version. If your business relies on nurturing leads and aligning sales with marketing, HubSpot’s integrated automation tools are a strong fit.
HubSpot Key Features
Some other HubSpot features that CRM buyers often look for include:
- Contact Management: Stores and organizes detailed records for every lead, customer, and company in your database.
- Live Chat Widget: Lets you add real-time chat to your website for instant customer communication.
- Sales Pipeline Visualization: Provides a drag-and-drop interface to track deals through every stage of your sales process.
- Knowledge Base Builder: Allows you to create and manage a searchable library of help articles for customers.
HubSpot Integrations
Integrations include Gmail, Outlook, Google Calendar, Slack, Zoom, Salesforce, WordPress, Meta Ads, Microsoft Teams, and Google Meet.
Pros and Cons
Pros:
- Native live chat and chatbot functionality
- Visual sales pipeline with drag-and-drop stages
- Built-in marketing automation for email campaigns
Cons:
- No built-in telephony or PBX system
- Custom reporting requires paid plans
If your team needs a CRM that puts visual sales pipelines front and center, Pipedrive is worth a close look. Sales-focused organizations and revenue teams will appreciate how it turns deal stages into a clear, drag-and-drop workflow. This cloud-based approach helps you spot bottlenecks, prioritize leads, and keep your sales process moving in a way that’s more hands-on than Bitrix24.
Why Pipedrive Is a Good Bitrix24 Alternative
Unlike many CRMs that bury sales activities in complex menus, Pipedrive puts your entire sales process on a visual pipeline board. I picked Pipedrive for teams that want to manage deals with drag-and-drop simplicity and see every stage at a glance. You can customize pipeline stages, track deal progress visually, and use color-coded cues to highlight stalled opportunities. This focus on sales process visualization makes Pipedrive a strong alternative for teams that want more clarity and control than Bitrix24 offers.
Pipedrive Key Features
Some other features that make Pipedrive appealing for CRM buyers include:
- Email Integration: Syncs with your email provider to track conversations and send messages directly from the CRM.
- Activity Scheduler: Lets you schedule calls, meetings, and tasks linked to specific deals or contacts.
- Customizable Reports: Generates sales and activity reports that you can tailor to your team’s metrics.
- Lead Capture Forms: Allows you to create web forms to collect leads and automatically add them to your pipeline.
Pipedrive Integrations
Integrations include Slack, QuickBooks, Trello, Gmail, Microsoft Teams, PandaDoc, JustCall, and more.
Pros and Cons
Pros:
- Built-in email tracking with open notifications
- Customizable sales activity and deal fields
- Visual pipeline board for tracking deal stages
Cons:
- No native customer support ticketing system
- Limited document storage compared to Bitrix24
BIGContacts is designed for teams and small businesses that want a straightforward way to manage contacts and track communications. If you’re looking for a Bitrix24 alternative that keeps things simple, BIGContacts focuses on contact management without the clutter of advanced project or workflow features. It’s a good fit for users who need an easy-to-use CRM to organize client details, follow up on tasks, and maintain clear records.
Why BIGContacts Is a Good Bitrix24 Alternative
When you want a CRM that keeps contact management front and center, BIGContacts is a strong option. I picked BIGContacts because it offers a clean interface for storing detailed contact records, tracking every interaction, and setting follow-up reminders. Its activity timeline and task management tools help you stay on top of client communications without extra complexity. For teams that don’t need advanced project or workflow modules, BIGContacts delivers focused functionality that’s easy to adopt.
BIGContacts Key Features
Some other features that make BIGContacts useful for CRM buyers include:
- Email Marketing Integration: Connects with email marketing tools to send campaigns and track responses.
- Custom Fields: Lets you tailor contact records with fields specific to your business needs.
- Document Storage: Upload and organize files directly within contact profiles.
- Calendar Sync: Syncs with Google Calendar and Outlook for unified scheduling.
BIGContacts Integrations
Integrations include ActiveCampaign, Skype, Mailchimp, Campaign Monitor, HubSpot, QuickBooks, Outlook, Google Contacts, Shopify, and more.
Pros and Cons
Pros:
- Document storage within each contact profile
- Task reminders linked to contact records
- Simple contact database with activity tracking
Cons:
- No native mobile app
- No workflow management modules
Salesforce is a CRM platform designed for teams that need deep customization and advanced automation across complex sales processes. It’s a strong fit for large enterprises or organizations with unique workflows that outgrow standard CRM templates. If your business requires tailored integrations, granular reporting, or scalable customer relationship management solutions beyond what Bitrix24 offers, Salesforce stands out as a flexible choice.
Why Salesforce Is a Good Bitrix24 Alternative
When you need a CRM that adapts to complex business requirements, Salesforce offers customization options that go far beyond what Bitrix24 provides. I picked Salesforce for its ability to let teams build custom objects, automate multi-step workflows, and design detailed approval processes. The platform’s AppExchange marketplace also gives you access to thousands of add-ons for industry-specific needs. If your organization demands a CRM that molds to your processes rather than the other way around, Salesforce is a strong choice.
Salesforce Key Features
Some other Salesforce features that CRM buyers often look for include:
- Lead Scoring: Assigns values to leads based on engagement and likelihood to convert, helping prioritize sales efforts.
- Opportunity Management: Tracks deals through every stage of the sales pipeline with customizable fields and views.
- Case Management: Manages customer service requests, file storage, and support tickets within the same platform as your sales data.
- Mobile App: Lets users access CRM data, update records, and communicate with team members from any device.
Salesforce Integrations
Integrations include Slack, Outlook, Gmail, Mailchimp, Docusign, LinkedIn, and more.
Pros and Cons
Pros:
- Large marketplace of industry-specific add-ons
- Highly customizable dashboards and reports
- Extensive automation for complex processes
Cons:
- Add-ons and integrations often cost extra
- Requires a dedicated admin for management
When your team needs advanced customer support ticketing alongside CRM capabilities, Zendesk is worth a close look. It’s designed for support teams and businesses that want to unify customer conversations, automate ticket routing, and integrate support data with sales workflows. Unlike Bitrix24, Zendesk specializes in omnichannel ticket management and deep support automation for high-volume customer interactions.
Why Zendesk Is a Good Bitrix24 Alternative
If your CRM priorities include customer support ticketing, Zendesk offers specialized tools that Bitrix24 doesn’t provide. I picked Zendesk because it centralizes support requests from email, chat, phone, and social channels into a single ticketing system. The platform’s automated ticket routing and customizable workflows help support teams respond faster and track every customer interaction. For businesses that need to integrate customer service deeply with their CRM, Zendesk’s focus on omnichannel support makes it a strong alternative.
Zendesk Key Features
Some other features that make Zendesk appealing for CRM buyers include:
- Customizable Ticket Fields: Tailor ticket forms to capture the exact information your team needs.
- Knowledge Base Management: Build and maintain a self-service help center for customers and agents.
- Customer Satisfaction Surveys: Collect feedback directly after support interactions to monitor service quality.
- Role-Based Access Controls: Set permissions and access levels for different team members and departments.
Zendesk Integrations
Integrations include Salesforce, Slack, Shopify, Jira, Mailchimp, HubSpot, Trello, Google Analytics, and more.
Pros and Cons
Pros:
- Large marketplace of native app integrations
- Extensive reporting and analytics dashboards
- Ticket automation for high-volume support
Cons:
- Restricted bulk data export options
- No built-in project management tools
If your team needs to automate outbound lead generation at scale, Instantly offers a focused solution. Sales and marketing professionals who rely on cold outreach can use Instantly to build targeted lists and launch automated email campaigns from one platform. Unlike Bitrix24, Instantly specializes in high-volume email sending and deliverability tools designed for rapid prospecting.
Why Instantly Is a Good Bitrix24 Alternative
For teams focused on outbound lead generation, Instantly brings automation and resource management that Bitrix24 doesn’t match. I picked Instantly because it lets you create targeted lead lists and send high-volume cold email campaigns with built-in deliverability tools. The platform includes automated follow-ups and inbox rotation, so you can maximize outreach without manual effort. If your CRM needs center on filling the pipeline with new leads, Instantly’s specialized features make it a strong alternative.
Instantly Key Features
Some other features that make Instantly appealing for CRM buyers include:
- Email Warmup Tool: Gradually increases sending volume to improve deliverability and avoid spam filters.
- Team Collaboration: Lets multiple users manage campaigns and share access to lead lists.
- Campaign Analytics Dashboard: Tracks open rates, reply rates, and other key metrics in real time.
- Lead Scoring: Automatically assigns scores to leads based on engagement and campaign activity.
Instantly Integrations
Integrations include Zapier, HubSpot, Pipedrive, Salesforce, Slack, and more.
Pros and Cons
Pros:
- Unlimited email account connections per user
- Built-in lead scoring for prospect prioritization
- High-volume cold email sending capabilities
Cons:
- Limited contact management
- No built-in CRM pipeline management
For teams that want a CRM they can tailor to fit unique workflows, Apptivo offers a suite of highly customizable business apps. Unlike Bitrix24, Apptivo lets you build out custom modules and adapt fields, layouts, and automations to match your exact processes. This flexibility makes it a strong choice for businesses with specialized requirements or evolving operational needs.
Why Apptivo Is a Good Bitrix24 Alternative
What sets Apptivo apart is its deep focus on customization across its suite of business apps. I picked Apptivo for teams that need to tailor their CRM to fit unique sales, support, or project workflows. You can create custom modules, adjust fields and layouts, and automate open-source processes to match your business requirements. This level of flexibility makes Apptivo a strong alternative to Bitrix24 for organizations with specialized or evolving needs.
Apptivo Key Features
Some other features that make Apptivo appealing for CRM buyers include:
- Email Sync: Connects your email accounts to track conversations directly within the CRM.
- Sales Pipeline Management: Visualizes and manages deals through customizable sales stages.
- Customer Support Ticketing: Lets you track, assign, and resolve customer issues from a dedicated support module.
- Expense Tracking: Allows you to log and manage business expenses alongside your CRM data.
Apptivo Integrations
Integrations include Google Workspace, Microsoft 365, QuickBooks Online, Xero, Slack, Dropbox, PayPal, RingCentral, and more.
Pros and Cons
Pros:
- Multi-currency support for global sales teams
- Built-in project management linked to CRM records
- Custom modules adapt to your business workflows
Cons:
- Fewer prebuilt templates than competitors
- Lack advanced email segmentation
Altre alternative a Bitrix24
Ecco qualche ulteriore opzione alternativa a Bitrix24 che non ha raggiunto la mia shortlist, ma che comunque merita di essere considerata:
- Zoho CRM
For multi-channel communication tracking
- monday.com
For visual workflow management
- Agile CRM
For integrated telephony features
- Wrike
For project management-focused teams
- Asana
For user-friendly task management
- Salesmate
For built-in sales automation tools
- Bigin
For pipeline management in small teams
Criteri di selezione delle alternative a Bitrix24
Nella selezione delle migliori alternative a Bitrix24 incluse in questo elenco, ho considerato i bisogni ricorrenti degli acquirenti e le criticità legate ai prodotti CRM, come la gestione di pipeline di vendita complesse e l’adozione a livello di team. Ho inoltre utilizzato questo schema per mantenere la valutazione strutturata e imparziale:
Funzionalità principali (25% del punteggio totale)
Per essere incluse in questo elenco, tutte le soluzioni dovevano soddisfare questi casi d’uso comuni:
- Gestire contatti e aziende
- Monitorare opportunità e trattative di vendita
- Registrare e pianificare attività e compiti
- Archiviare e cercare comunicazioni con i clienti
- Generare report di base su vendite e attività
Caratteristiche distintive aggiuntive (25% del punteggio totale)
Per restringere ulteriormente la selezione ho valutato anche funzionalità uniche, come:
- Bacheche visive per il pipeline di vendita
- Automazione dei flussi di lavoro integrata
- Telefonia integrata o strumenti di chiamata
- Dashboard di reportistica personalizzabili
- Punteggio lead con intelligenza artificiale
Usabilità (10% del punteggio totale)
Per valutare la facilità d’uso di ogni sistema ho considerato i seguenti aspetti:
- Navigazione semplice e intuitiva per l’utente
- Interfaccia utente dal design pulito e moderno
- Curva di apprendimento richiesta
- Organizzazione logica delle funzionalità e dei menu
- Click minimi per completare le attività più comuni
Onboarding (10% del punteggio totale)
Per valutare l’esperienza di onboarding di ciascuna piattaforma, ho considerato quanto segue:
- Disponibilità di tour guidati passo-passo del prodotto
- Accesso a video formativi e documentazione
- Template predefiniti per flussi di lavoro comuni come Scrum o Kanban
- Chatbot o configurazioni guidate integrati nell’applicazione
- Webinar di onboarding dal vivo o registrati
Assistenza clienti (10% del punteggio totale)
Per valutare i servizi di assistenza clienti di ciascun fornitore di software, ho considerato quanto segue:
- Molteplici canali di supporto come chat, email e telefono
- Tempi di risposta rapidi alle richieste di assistenza
- Accesso a un centro assistenza o base di conoscenza ricercabile
- Disponibilità di specialisti per onboarding o implementazione
- Forum della community o gruppi di utenti
Rapporto qualità-prezzo (10% del punteggio totale)
Per valutare il rapporto qualità-prezzo di ciascuna piattaforma, ho considerato quanto segue:
- Prezzi trasparenti e prevedibili
- Funzionalità incluse nei piani base
- Flessibilità di scalare verso l’alto o il basso a seconda delle necessità
- Nessun costo nascosto o addebito a sorpresa
- Disponibilità di prova gratuita o piano gratuito
Recensioni dei clienti (10% del punteggio totale)
Per avere un’idea della soddisfazione generale dei clienti, ho considerato i seguenti aspetti leggendo le recensioni:
- Feedback positivo costante sulle funzionalità principali
- Riscontri su affidabilità e performance
- Elogi per la qualità dell’assistenza clienti
- Feedback su facilità di adozione e formazione
- Critiche costruttive su limitazioni o carenze
Perché Cercare un’Altra Soluzione a Bitrix24?
Sebbene Bitrix24 sia una buona scelta di software CRM, ci sono diversi motivi per cui alcuni utenti cercano soluzioni alternative. Potresti essere alla ricerca di un’alternativa a Bitrix24 perché…
- Hai bisogno di una visualizzazione più avanzata della pipeline di vendita
- Vuoi un’interfaccia più semplice per team più piccoli
- Richiedi integrazioni più approfondite con strumenti specifici di settore
- Hai bisogno di reportistica e analisi più flessibili
- Desideri un migliore supporto per il lavoro da mobile o da remoto
- Hai bisogno di un CRM con funzionalità di automazione più avanzate
Se ti ritrovi in una di queste situazioni, sei nel posto giusto. Il mio elenco include diverse soluzioni di customer relationship management più adatte a chi affronta queste sfide con Bitrix24 e cerca alternative.
Funzionalità Principali di Bitrix24
Ecco alcune delle principali funzionalità di Bitrix24, per aiutarti a confrontare ciò che offrono le soluzioni alternative:
- Visualizzazione della pipeline di vendita e monitoraggio delle trattative
- Telefonia integrata per chiamate e SMS
- Moduli per la gestione di attività e progetti
- Chat interna e videoconferenze
- Gestione documenti e condivisione file
- Designer di workflow automatizzati e processi aziendali
- Campi e pipeline CRM personalizzabili
- Calendario integrato e strumenti di pianificazione
- Moduli di acquisizione lead e automazione web-to-lead
- Controlli di accesso e permessi basati sui ruoli
Cosa Fare Dopo:
Se stai cercando alternative a Bitrix24, contatta gratuitamente un consulente SoftwareSelect per ricevere consigli personalizzati.
Compili un modulo e fai una breve chiacchierata durante la quale parlerai delle tue esigenze specifiche. Successivamente riceverai una shortlist di software da valutare. Riceverai supporto per tutta la fase di acquisto, incluse le trattative sul prezzo.