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Si gestionas un equipo remoto o híbrido, es probable que Skype for Business haya tenido un papel central en la comunicación. Desde entonces, Microsoft ha incorporado esas capacidades en Microsoft Teams, transformando la plataforma en un centro más amplio para chat, reuniones y colaboración.

Para muchos equipos, Teams cubre todas sus necesidades. Pero para otros, el cambio trae nuevos retos, como una mayor complejidad, funciones redundantes, preocupaciones de precios o flujos de trabajo que no se ajustan a cómo trabaja su equipo. En esos casos, vale la pena explorar si otra herramienta se adapta mejor a tus necesidades de comunicación.

He probado y analizado varias alternativas a Skype for Business, incluidas opciones pensadas para videollamadas más simples, colaboración más enfocada o casos de uso empresarial específicos. En este artículo, repaso las mejores opciones a considerar, para que puedas decidir si quedarte con Teams o elegir una herramienta que apoye mejor la forma en que realmente trabaja tu equipo.

¿Qué es Skype for Business?

Skype for Business fue una plataforma empresarial de comunicación y colaboración diseñada para ayudar a los equipos a conectarse mediante videoconferencias, mensajería instantánea, compartición de pantalla y archivos. Fue ampliamente utilizada por organizaciones que necesitaban métodos seguros y fiables para comunicarse con colegas y clientes en distintas ubicaciones.

Desde entonces, Microsoft retiró Skype for Business y trasladó su funcionalidad principal a Microsoft Teams, que ahora es la plataforma de comunicación empresarial principal de Microsoft. Teams amplía las funciones de llamadas y reuniones de Skype for Business, sumando chat persistente, integraciones más profundas con Microsoft 365 y herramientas de colaboración más completas.

Resumen de las mejores alternativas a Skype for Business

Esta tabla comparativa resume los detalles de precios de mis selecciones principales para ayudarte a encontrar la alternativa a Skype for Business que mejor se adapte a tu presupuesto y necesidades empresariales.

Why You Can Trust Us

Reseñas de las mejores alternativas a Skype for Business

A continuación, resumo en detalle las mejores alternativas a Skype que han entrado en mi lista corta. Mis análisis ofrecen una visión detallada de las funciones clave, ventajas y desventajas, integraciones y casos de uso ideales de cada herramienta, para que encuentres la más adecuada para ti.

Best for integration with Google Workspace

  • Free plan available
  • From $7/user/month (billed annually)
Visit Website
Rating: 4.5/5

Google Meet is a video conferencing tool that serves businesses, educational institutions, and individuals needing reliable online meetings. It facilitates video calls, webinars, and virtual classrooms, enhancing communication and collaboration.

Why Google Meet is a good Skype alternative: Google Meet integrates smoothly with Google Workspace, making it convenient for those already using Google services. It offers real-time captions during meetings, which improve accessibility for all participants. You can schedule meetings directly from Google Calendar, simplifying the process for your team. Additionally, Google Meet supports large-scale meetings, accommodating up to 250 participants.

Standout features & integrations:

Features include a feature that reduces background noise during calls, enhancing audio clarity. The platform offers a low-light mode, which automatically adjusts your video to ensure visibility in dim lighting. It also offers meeting recordings, so you can save them to Google Drive, making it easy to share with absentees.

Integrations include Google Calendar, Google Drive, Gmail, Microsoft Outlook, Microsoft Office, Slack, Trello, Zoom, Cisco Webex, Salesforce, and more.

Pros and Cons

Pros:

  • Real-time captions available
  • Noise cancellation feature
  • Easy Google Workspace integration

Cons:

  • Limited control over participants
  • No breakout rooms

Best for private business messaging

  • Free trial + demo available
  • From $6/month
Visit Website
Rating: 4.6/5

Brosix is an instant messaging software designed for businesses that prioritize secure and private communication. It's ideal for teams in industries such as finance, health care, and education that require encrypted messaging and collaboration.

Why Brosix is a good Skype alternative: Brosix offers private business messaging with end-to-end encryption, ensuring your communications remain confidential. You can create a closed network for your team, enhancing security. The tool provides chat rooms for group discussions, enabling effective team collaboration. Additionally, its file transfer feature ensures your documents are shared safely within the network.

Standout features & integrations:

Features include a whiteboard tool that allows your team to brainstorm ideas visually. Brosix also offers a screen-sharing feature, contributing to ease of use when collaborating on projects. The software includes a co-browsing tool, helping you assist team members or customers in real time.

Integrations include Google Drive, Dropbox, Facebook, Shopify, Slack, Microsoft Teams, Salesforce, HubSpot, and GitHub.

Pros and Cons

Pros:

  • Secure file sharing
  • Real-time co-browsing
  • Strong encryption

Cons:

  • Basic interface design
  • Limited customization

Best for task management

  • Free plan + free demo available
  • From $3/user/month (billed annually)
Visit Website
Rating: 4.6/5

Chanty is a team communication and collaboration tool designed for industries such as health care, retail, marketing, education, and logistics. It mainly serves teams needing efficient messaging, video calls, and task management functionalities.

Why Chanty is a good Skype alternative: Chanty excels in task management, offering features such as Kanban boards and task creation directly from chat. Unlike Skype, it supports 4K video conferences and audio calls, enhancing communication quality. Screen sharing allows your team to collaborate visually, and its integration with various apps helps support workflows. These features make it a feature-rich choice for teams needing more than just communication.

Standout features & integrations:

Features include task management with Kanban view, secure file sharing, and audio messages. You can create tasks directly from chat, making it easy to turn discussions into actionable items. Chanty also focuses on data security, ensuring compliance with standards such as ISO 27001 and GDPR.

Integrations include Trello, Asana, Google Drive, Dropbox, GitHub, Zapier, Mailchimp, Giphy, HubSpot, and more.

Pros and Cons

Pros:

  • Accessible from anywhere
  • User-friendly interface
  • 4K video call support

Cons:

  • Few customization options
  • Free plan offers very basic services

Best for global free calls

  • Free demo available
  • Free
Visit Website
Rating: 4.4/5

Viber is a communication app that individuals and businesses use for messaging, voice, and video communication. It caters to users who need reliable and cost-effective communication with friends, family, and colleagues worldwide.

Why Viber is a good Skype alternative: Viber offers free global calls, making it an attractive choice for those who frequently communicate internationally. You can send text, photo, and video messages, which improve your interaction options. With its high-quality voice and video calling, Viber ensures clear communication. Additionally, the app supports group chats, allowing you to connect with multiple people at once.

Standout features & integrations:

Features include the ability to create communities, which lets you engage with large groups of people around shared interests. Viber also offers disappearing messages, providing an extra layer of privacy for your communications. You can use the app's sticker market to add fun and to personalize your messages.

Integrations include Facebook, Twitter, YouTube, Spotify, Giphy, Google Maps, Dropbox, Evernote, Slack, Microsoft Teams, and more.

Pros and Cons

Pros:

  • Engaging communities with targeted messages
  • Supports large group chats
  • High-quality voice calls

Cons:

  • Requires an internet connection
  • No desktop app features

Best for integrated business solutions

  • Free plan available
  • Pricing upon request
Visit Website
Rating: 4.3/5

Microsoft Teams is a collaboration platform designed for businesses and organizations needing integrated communication and productivity tools. It supports chat, video meetings, and file sharing to strengthen team collaboration.

Why Microsoft Teams is a good Skype alternative: Microsoft Teams offers integrated business solutions with features such as shared workspaces and file collaboration. You can conduct video meetings with up to 300 participants, facilitating large team interactions. The platform allows for real-time document editing, which keeps your team on the same page. Additionally, its task management capabilities help you organize and track projects efficiently.

Standout features & integrations:

Features include a whiteboard tool that lets your team brainstorm and visualize ideas together. Microsoft Teams also offers meeting transcription, providing a written record of discussions for easy reference. The platform includes a built-in calendar, helping you schedule and manage meetings effectively.

Integrations include Microsoft Office 365, SharePoint, OneDrive, Power BI, Trello, Zoom, Salesforce, Asana, and more.

Pros and Cons

Pros:

  • Meeting transcription available
  • Built-in task management
  • Integrated with Microsoft Office

Cons:

  • Occasional performance issues
  • Requires a Microsoft 365 subscription

Best for business communication tools

  • Free trial + free demo available
  • From $12/organizer/month (billed annually)
Visit Website
Rating: 4.3/5

GoTo Meeting is a web conferencing tool that caters to professionals and businesses needing reliable online meeting solutions. It enables video conferencing, screen sharing, and collaboration for remote teams and clients.

Why GoTo Meeting is a good Skype alternative: GoTo Meeting provides business communication tools that improve virtual meetings with features such as HD video conferencing and crystal-clear audio. The platform supports up to 250 participants, making it suitable for large meetings. You can record sessions for future reference, ensuring important details aren't missed. Additionally, its mobile app keeps your team connected on the go.

Standout features & integrations:

Features include a meeting lock feature that prevents uninvited attendees from joining, adding an extra layer of security. GoTo Meeting offers drawing tools that let you annotate shared screens during presentations. The platform also provides custom meeting links, making it easy to invite participants.

Integrations include Microsoft Office 365, Slack, Salesforce, Google Calendar, HubSpot, Microsoft Teams, Zoho CRM, Zendesk, and more.

Pros and Cons

Pros:

  • Secure meeting lock feature
  • High-definition audio and video
  • Mobile app available

Cons:

  • Basic customization options
  • Can be resource-intensive

Best for all-in-one communications

  • Free demo available
  • From $20/user/month (billed annually)
Visit Website
Rating: 4.2/5

RingCentral is a cloud-based communication platform that serves businesses requiring an integrated solution for voice, video, and messaging. It supports remote workforces and helps teams collaborate effectively from anywhere.

Why RingCentral is a good Skype alternative: RingCentral offers an all-in-one communication solution, combining phone, video meetings, and team messaging. It provides high-definition video conferencing, which improves the quality of virtual meetings. The platform supports call management features, such as call forwarding and auto-attendant, ensuring your team stays connected. Additionally, its analytics and reporting tools give you insights into communication patterns.

Standout features & integrations:

Features include a mobile app that allows your team to stay connected on the go. RingCentral offers voicemail-to-email functionality, so you can access messages anytime. The platform provides team collaboration tools, including task assignments and shared calendars, to improve productivity.

Integrations include Microsoft Teams, Salesforce, Google Workspace, Zendesk, and more.

Pros and Cons

Pros:

  • Includes analytics and reporting tools
  • Supports remote workforces
  • Clear high-definition video calls

Cons:

  • Limited customization options
  • Can be complex to set up

Best for secure deployments

  • Free plan + free demo available
  • From $3/user/month (billed annually)
Visit Website
Rating: 3.9/5

Rocket.Chat is a communication platform designed for businesses and organizations focused on data privacy and security. It's ideal for teams in industries needing secure communication, such as health care, finance, and government.

Why Rocket.Chat is a good Skype alternative: Rocket.Chat offers secure deployments with on-premises hosting, giving you full control over your data. With end-to-end encryption, your team's conversations remain private. It supports unlimited users, making it scalable for larger organizations. Additionally, customizable user roles and permissions ensure that your team has the right level of access.

Standout features & integrations:

Features include live chat support, which lets you communicate with customers in real time. Rocket.Chat also offers a white-label option, allowing you to brand the platform as your own. It provides real-time translation, ensuring that language barriers don't hinder communication.

Integrations include GitHub, GitLab, Zapier, Google Drive, Dropbox Paper, Trello, Slack, Microsoft Teams Bridge, and more.

Pros and Cons

Pros:

  • White-label option
  • Customizable user permissions
  • Strong data privacy controls

Cons:

  • Requires technical knowledge
  • Complex initial setup

Best for mission-critical environments

  • Free demo + free demo available
  • Pricing upon request

Mattermost is an open-source messaging platform designed for teams that require secure and scalable communication solutions. It's popular among industries, such as technology, healthcare, and government, where data privacy is paramount.

Why Mattermost is a good Skype alternative: Mattermost offers mission-critical environments with self-hosted deployment options, giving you complete control over your data. It supports end-to-end encryption, ensuring your team's conversations are secure. With its customizable interface, you can tailor the platform to fit your organization's needs. Additionally, the platform supports compliance with industry standards, including HIPAA, making it suitable for regulated industries.

Standout features & integrations:

Features include threaded messaging, which helps you keep conversations organized. Mattermost also offers file sharing with unlimited storage, enabling your team to collaborate efficiently. The platform provides advanced search functionality, allowing you to quickly find relevant information and conversations.

Integrations include Jira, GitHub, GitLab, Jenkins, Zoom, Cisco Syslog, Slack, Google Drive, Microsoft Teams, Trello, and more.

Pros and Cons

Pros:

  • Supports industry compliance
  • Customizable interface
  • Self-hosted deployment

Cons:

  • Can be complex to set up
  • Requires technical expertise

Best for virtual phone systems

  • Free plan available
  • From $39/month (billed annually)

Zadarma is a virtual phone system tailored for small businesses, remote workers, call centers, and enterprises. It provides voice over internet protocol (VoIP) calls, virtual phone numbers, and a multifunctional customer relationship management (CRM) system to strengthen communication and business operations.

Why Zadarma is a good Skype alternative: Zadarma offers a virtual phone system with calling features, such as Cloud PBX and SIP trunk, that are not available in Skype. It allows your team to set up a virtual office quickly and at no cost. With call tracking and speech analytics, you can gain insights into your communication processes. Additionally, its video conferencing capabilities offer a well-rounded communication solution for your business.

Standout features & integrations:

Features include a multifunctional CRM for managing customer profiles, speech analytics for monitoring calls, and a call tracking system to evaluate team performance. You can also make calls directly from your browser, simplifying user access. The platform supports both video conferencing and SMS services, enhancing communication flexibility.

Integrations include Zoho CRM, Slack, Zendesk, Salesforce, HubSpot, Microsoft Teams, and more.

Pros and Cons

Pros:

  • Direct browser calling
  • Strong speech analytics
  • Detailed call tracking

Cons:

  • Limited third-party app support
  • No large enterprise tools

Otras alternativas a Skype for Business

Aquí tienes algunas otras alternativas a Skype que no entraron en mi lista, pero que aún así vale la pena revisar:

  1. Slack

    For team collaboration tools

  2. Zoom

    For hybrid meeting support

  3. Zulip

    For threaded conversations

  4. Troop Messenger

    For small team collaboration

  5. Flock

    For team productivity tools

  6. Dialpad

    For AI-powered communication

  7. ULTATEL

    For virtual phone systems

  8. Wire

    For secure messaging

  9. VoIPstudio

    For VoIP services

  10. 3CX

    For call center solutions

  11. Nextiva

    For customer relationship management

  12. Cisco

    For unified communications

  13. Mitel

    For scalable VoIP solutions

  14. Genesys Cloud CX

    For customer experience management

Criterios de selección de alternativas a Skype for Business

Para seleccionar las mejores alternativas a Skype for Business de esta lista, tuve en cuenta las necesidades y puntos de dolor más frecuentes de los compradores de software empresarial, como la escalabilidad y la seguridad de datos. Además, utilicé el siguiente marco para mantener mi evaluación estructurada y objetiva:

Funcionalidad principal (25% de la puntuación total)
Para ser incluidas en esta lista, todas las soluciones debían ofrecer estos casos de uso comunes:

  • Mensajería y chat
  • Videoconferencias
  • Compartición de archivos
  • Compartición de pantalla
  • Gestión de llamadas

Características destacadas adicionales (25% de la puntuación total)
Para afinar más la competencia, también busqué funciones únicas, como:

  • Roles de usuario personalizables
  • Cifrado de extremo a extremo
  • Información de reuniones impulsada por IA
  • Fondos virtuales
  • Integración con sistemas CRM

Usabilidad (10% del puntaje total)
Para tener una idea de la usabilidad de cada sistema, consideré lo siguiente:

  • Interfaz intuitiva
  • Navegación sencilla
  • Funciones de accesibilidad
  • Disponibilidad de aplicación móvil
  • Opciones de retroalimentación de usuarios

Incorporación (10% del puntaje total)
Para evaluar la experiencia de incorporación de cada plataforma, consideré lo siguiente:

  • Disponibilidad de videos de capacitación
  • Tours interactivos del producto
  • Acceso a plantillas
  • Webinarios en vivo
  • Asistencia por chatbot

Atención al cliente (10% del puntaje total)
Para evaluar los servicios de atención al cliente de cada proveedor de software, consideré lo siguiente:

  • Disponibilidad de soporte 24/7
  • Tiempo de respuesta
  • Acceso a base de conocimientos
  • Soporte multicanal
  • Asistencia personalizada

Relación calidad-precio (10% del puntaje total)
Para evaluar la relación calidad-precio de cada plataforma, consideré lo siguiente:

  • Precios competitivos
  • Facturación transparente
  • Planes flexibles
  • Descuentos por facturación anual
  • Opciones de prueba gratuita

Opiniones de clientes (10% del puntaje total)
Para tener una idea de la satisfacción general de los clientes, consideré lo siguiente al leer las opiniones de los usuarios:

  • Consistencia en los comentarios positivos
  • Quejas comunes
  • Satisfacción con las funciones
  • Experiencia con el soporte
  • Tasa general de recomendación

¿Por qué buscar una alternativa a Skype for Business?

Aunque Skype for Business—y ahora Microsoft Teams— pueden ser una buena opción para la comunicación empresarial, existen varias razones por las que algunos equipos buscan soluciones alternativas. Podrías considerar una alternativa a Skype for Business si:

  • Necesitas una mejor integración con herramientas que no son de Microsoft
  • Tu equipo quiere controles de seguridad más avanzados o flexibles
  • Buscas mejorar la calidad de las llamadas o la fiabilidad
  • Tu empresa necesita una solución de comunicación más escalable o ligera
  • Requieres mayor personalización o una configuración más sencilla
  • Tu equipo necesita funciones de colaboración más especializadas

Si alguna de estas situaciones te resulta familiar, has llegado al lugar indicado. Esta lista incluye varias herramientas de comunicación empresarial que pueden ser más adecuadas para equipos que han superado Microsoft Teams, y que idealmente se adaptarán mejor a su forma de trabajar.

Funciones

Las funciones principales de Skype for Business—ahora ofrecidas a través de Microsoft Teams— establecen el estándar de lo que muchos equipos esperan de las herramientas modernas de comunicación. Utiliza estas funciones para comparar lo que ofrecen las soluciones alternativas:

  • Llamadas por video: Conéctate cara a cara con tu equipo o clientes
  • Compartir pantalla: Comparte tu pantalla para colaborar en proyectos en tiempo real
  • Compartir archivos: Envía y recibe documentos durante reuniones y chats
  • Subtítulos en vivo: Ve subtítulos en tiempo real en varios idiomas para accesibilidad
    Enlaces de reunión: Comparte enlaces de reuniones con participantes en cualquier dispositivo
  • Efectos de fondo: Personaliza los fondos para adaptarte a diferentes entornos de reuniones
  • Personalización de chat: Personaliza los diseños y temas de los chats
  • Herramientas de colaboración: Comparte contenido y colabora durante llamadas y reuniones

¿Qué sigue?

Si estás buscando alternativas a Skype for Business, conéctate con un asesor de SoftwareSelect para obtener recomendaciones gratuitas.

Solo tienes que rellenar un formulario y tener una breve charla en la que te preguntarán por los detalles de tus necesidades. Después, recibirás una lista corta de programas para revisar. Incluso te acompañarán durante todo el proceso de compra, incluyendo la negociación de los precios.