20 meilleures alternatives à Zoho Assist passées en revue en 2026

HelpWire is a remote support software that enables you to connect with and assist clients remotely. Customer support teams and IT professionals use it to troubleshoot and resolve technical issues. 

Why it's a good Zoho Assist alternative: HelpWire offers free remote support, making it an affordable choice for businesses on a budget. Its features include secure remote access, cross-platform compatibility, and real-time diagnostics. These capabilities ensure your team can quickly address client issues. The software's straightforward setup and user-friendly interface enhance its appeal for support operations.

Standout features and integrations:

Features include real-time diagnostics, secure file sharing, and cross-platform support. These features enable your team to provide efficient support without compromising security. HelpWire's intuitive interface also makes it easy to navigate, reducing the learning curve for new users.

Integrations are not publicly listed.

ConnectWise ScreenConnect is a remote desktop software designed to offer fast and secure remote support for IT professionals across various industries, including education, finance, and health care. It offers key functions, such as 24/7 remote access, privileged access management, and support for unattended access and mobile devices.

Why it's a good Zoho Assist alternative: ConnectWise ScreenConnect provides instant remote support, making it ideal for teams that need quick access to devices. Its features, such as secure remote connections, privileged access management, and mobile device support, support your team's ability to manage IT operations efficiently. The software's focus on minimizing downtime ensures your team's productivity is maintained. Additionally, its full security measures, such as AES encryption and multifactor authentication, provide peace of mind.

Standout features and integrations:

Features include 24/7 remote access, unattended access support, and mobile device compatibility. These features allow your team to connect to devices easily and manage IT operations smoothly. In my experience, the software's advanced security measures are a significant advantage in protecting sensitive data.

Integrations include ConnectWise Help Desk Services, ConnectWise Automate, Microsoft Intune, and more.

TeamViewer is a remote desktop software that enables you to connect to and manage devices remotely. IT support teams and businesses use it to facilitate remote troubleshooting and management. 

Why it's a good Zoho Assist alternative: TeamViewer is a free remote access solution that is ideal if you need budget-friendly solutions. Its features, such as easy file transfer, multi-platform compatibility, and remote printing, enhance your support capabilities. You can quickly connect to any device without hassle. These elements make it a viable contender when considering alternatives to Zoho Assist.

Standout features and integrations:

Features include remote control and printing, as well as unattended remote access. These features allow you to manage devices easily and ensure your team can provide support without being physically present. Additionally, TeamViewer's cross-platform access supports various operating systems, which is essential in diverse IT environments.

Integrations include Microsoft Teams, ServiceNow, Salesforce, Jira, Zendesk, Freshworks, Microsoft Intune, Zoho, Microsoft Entra ID, and more.

LogMeIn is a remote access and support solution designed for IT professionals and Managed Service Providers (MSPs) to streamline IT management. It performs key functions, such as remote support, endpoint management, and secure file access. 

Why it's a good Zoho Assist alternative: LogMeIn offers complete remote support through features such as AI-driven management, automated device handling, and advanced security measures. Its user-friendly interface and smooth remote monitoring make it ideal for IT teams. Enhanced productivity and simplified IT management are at the core of LogMeIn's offerings, appealing to organizations looking for a complete support solution.

Standout features and integrations:

Features include AI-driven tools for efficiency, automated device management, and advanced security measures. These features simplify complex IT tasks to enhance your team's productivity. LogMeIn's mobile device management ensures you can manage devices on-the-go without hassle.

Integrations include ServiceNow, Salesforce, Jira Service Desk, and more.

Chrome Remote Desktop is a remote access tool that allows users to securely connect to other computers through the Chrome browser or a Chromebook. Individuals and small businesses choose it for personal use and basic IT support. 

Why it's a good Zoho Assist alternative: Chrome Remote Desktop offers easy remote access with minimal setup, making it accessible for users who need quick connections. Its integration with the Chrome browser eliminates the need for additional software installation. You can access your devices from anywhere, enhancing flexibility. The tool's straightforward interface is user-friendly, reducing the learning curve for new users.

Standout features and integrations:

Features include remote access through the Chrome browser, support for multiple operating systems, and the ability to share your screen with others. These features enable you to connect to your devices effortlessly. In my experience, the tool's simplicity is a significant advantage for users needing straightforward remote access.

Integrations are not publicly listed.

BeyondTrust Remote Support is a cloud-based remote access and support tool that IT teams use to troubleshoot devices securely. It helps your team support users manage remote systems and handle support tasks from anywhere.

Why BeyondTrust Remote Support is a good Zoho Assist alternative: It provides inclusive controls that help you meet strict security needs. You can set tight access rules so your team only reaches the systems they’re authorized to work on. Session monitoring and detailed audit trails give you clear records of what happens during support work. These controls help you keep sensitive environments safer during remote access.

Standout features and integrations:

Features include session recordings that help you review support work, remote camera sharing so users can show you what they see, and chat tools that enable you to support clients. These features make it easier for your team to solve issues even when systems aren’t easily reachable. You can also use screen sharing to guide users through fixes without confusion.

Integrations include ServiceNow, BMC, Salesforce, Okta, and more.

AnyDesk is a remote desktop and support tool that lets you access and control computers or devices from anywhere. It’s used by freelancers, small teams, IT staff, and others needing remote access and support.

Why AnyDesk is a good Zoho Assist alternative: AnyDesk gives you latency-free desktop sharing and stable remote control, so you and your team can work on remote devices as if you were right there. It lets you control the keyboard and mouse while allowing others to interact with your screen, plus share files and data quickly. Because of its low-lag remote sessions and fast data transmission with Advanced Encryption Standard (AES) encryption, it's especially useful if you frequently need quick remote access or support.

Standout features and integrations:

Features include remote control of desktops and servers, screen sharing from any device (PC, mobile, or tablet), and file transfer between devices during sessions. It also supports interactive access, so you can both view and control remote screens.

Integrations include support for Windows, macOS, Linux, Android, iOS, and more.

ISL Online is a remote access and support tool that enables your team to connect to Windows, Mac, Linux, and mobile devices from anywhere. IT teams, help-desk staff, and support providers use it for remote support and unattended access.

Why ISL Online is a good Zoho Assist alternative: ISL Online gives you a license that enables you to support unlimited users and devices — ideal if your team deals with many endpoints. You can access remote machines without per-device limits and set up unattended access so your team can remotely assist when needed. The tool offers advanced security with AES-256 encryption, two-factor authentication, and role-based permissions so you maintain control of several devices. You get full access and remote support features without constantly worrying about license limits.

Standout features and integrations:

Features include file transfer between local and remote machines, session recording for audit and review, and support for remote access, including on mobile devices. It also enables you to connect via Remote Desktop Protocol/Secure Shell (RDP/SSH) if needed and manage user permissions centrally. The system supports multiple monitors and remote reboot or restart with reconnect.

Integrations include ServiceNow, Freshworks, HaloITSM, and more.

NinjaOne is an endpoint management software designed for IT professionals and MSPs to efficiently manage and monitor devices. It performs key functions such as remote monitoring, patch management, and IT asset management. 

Why it's a good Zoho Assist alternative: NinjaOne offers unified management, making it ideal for teams needing complete oversight of their IT environments. Features such as automated patching, real-time monitoring, and detailed reporting help your team maintain security and performance. Its intuitive dashboard provides a centralized view of all devices, facilitating quick decision-making. The software's scalability supports growing IT infrastructures.

Standout features and integrations:

Features include automated patch management, real-time alerts, and thorough reporting. These features ensure your team can proactively manage IT issues without manual intervention. NinjaOne's centralized dashboard helps you keep track of all your devices in one place, enhancing efficiency.

Integrations include ConnectWise Screen Connect, Autotask, Zendesk, ServiceNow, Microsoft Entra, and more.

RemotePC is a secure remote access software designed for a diverse range of users, including individuals, small offices, teams, and enterprises. It performs key functions, including remote access to multiple computers, file transfers, and remote printing. 

Why it's a good Zoho Assist alternative: RemotePC offers unlimited access for users, which is great if your team needs extensive remote capabilities. Its features include secure file transfers, collaboration tools, and attended access for customer support. The software's scalability and ease of use make it a practical choice for both personal and business applications. Security measures, such as TLS v 1.2 with AES-256 encryption, add to its appeal for IT support needs.

Standout features and integrations:

Features include remote printing, a whiteboard for collaboration, and mobile access. These features support your team's ability to work efficiently from anywhere. RemotePC'suser management and monitoring tools are also helpful for businesses requiring oversight.

Integrations include Zendesk, Freshdesk, Jira, Okta, G Suite, OneLogin, and more.