Las Mejores Herramientas de Control Errores Para Identificar, Rastrear y Solucionar Problemas Más Rápido

Jira Service Management is an ITSM software that helps teams manage and resolve customer service requests (including bug tracking) efficiently and collaboratively.

Jira Service Management helps with bug tracking by providing a platform for capturing, tracking, and managing software defects. Users can create customized issue types and workflows to capture information about bugs, including severity, reproducibility, and impact on users. Bugs can be assigned to individual team members or groups for resolution, and Jira Service Management provides powerful visualization tools, such as agile boards and burndown charts, to help track progress and identify potential roadblocks in real-time. Jira Service Management offers a range of automation features, such as rule-based workflows and automated notifications, that can help streamline bug tracking processes and reduce the administrative burden on teams.

Jira Service Management also provides powerful visualization tools, such as agile boards and burndown charts, that enable teams to track progress and identify potential roadblocks in real-time. Teams can use Jira Service Management to capture and track requirements, manage backlogs, and coordinate development and release activities. Plus, users can create custom workflows and issue types to track release-related tasks, such as creating release notes, performing code reviews, and conducting user acceptance testing.

Key features include incident management, problem management, change management, and service request management, all of which are fully customizable to fit the unique needs of each organization. Other features include a self-service portal for end-users to submit requests and track their status, SLA tracking and reporting, automation rules for ticket routing and escalation, and integration with other tools.

Jira Service Management integrates with other Atlassian platforms as well as third-party apps like Slack, Mircosoft, Google Workspace, Zoom, AdobeXD, Invision, Figma, Gliffy, Draw.io, Balsamiq, Lucidchart, Miro, Opsgenie, Jenkins, Dynatrace, GitHub, Zendesk, Trello, Optimizely, and hundreds of others via their apps marketplace. You can also build your own using their API. 

Jira Service Management costs from $21/agent/month and comes with a 7-day free trial.  

monday dev is a comprehensive product development platform designed to enhance the entire software development lifecycle. It offers tools for planning roadmaps, managing sprints, and tracking bugs, all within a flexible and customizable environment. 

It offers a dedicated bug tracking system that allows your team to report, track, and manage bugs in real-time, ensuring that issues are identified and addressed promptly. It also has customizable workflows and views for sprint planning. This lets your team tailor the way you visualize your tasks and bugs according to your workflow, which is incredibly useful for keeping track of what needs to be addressed and when. 

Additionally, monday dev provides a collaborative environment for task assignments and status updates. This feature makes it easy for team members to see who is responsible for what, and what stage a particular bug is in. By having a clear, real-time view of task progress and bug statuses, your team can reduce miscommunication and ensure that everyone is on the same page.

monday dev also has real-time analytics for insights into your team's performance, helping you identify bottlenecks and areas for improvement.

Some integrations include Slack, Microsoft Teams, GitHub, Jira, Google Calendar, Gmail, Zoom, Trello, Dropbox, Google Drive, Outlook, and Salesforce.

BugHerd is a visual bug tracker that sits in a virtual layer on top of your website. Once installed either through browser extension or through a one-line JavaScript tag, it enables your team and clients to report bugs and manage all the communication to resolve them directly on your site. BugHerd is hailed for being intuitive and easy to use, especially with non-developers. Project managers of teams who handle a lot of client feedback on websites love BugHerd for the simplicity in gathering feedback from multiple sources and managing it to completion. BugHerd also offers zero-project limits on all their plans.

To report a bug, users point & click on website elements, to which you can add statuses, due dates, files, comments, etc. Feedback is automatically added to a customisable Kanban-style task management board, along with essential data (OS, browser, etc). When working on a mobile-friendly website, you can log tasks and manage your workflow across mobile devices.

Overall, Bugherd’s biggest benefit is its visual simplicity and ease of use, even for non-technical folks. Its biggest drawback is found in its lack of integration with WordPress, although you can bridge the gap with Zapier. Likewise, aside from task boards and task lists, BugHerd’s reporting features are pretty slim, but I expect you’ll be able to round out its reporting functionality with some native integrations that they have in the works at this moment. You can also export data from BugHerd in CSV, XML, and JSON formats.

BugHerd costs from $39/month for 5 users. They offer a discount of 20% for annual plans and a free 14-day trial with no credit card required.

Backlog is one of the more feature-rich tools on this list, as it’s a full-scale online project management software for developers rather than a strict bug tracking tool. Along with a suite of task management features, the platform provides a consistent way for teams to report bugs and manage code repositories. You can customize issue templates to fit your bug-reporting workflow and use subtasks to easily organize, track, and retrieve the entire history of an issue.

A main benefit of Backlog is its intuitive interface that’s easy for anyone to learn, as it isn’t solely designed for development teams. You can view each project as a Kanban board and set up custom statuses to manage the stages of bug tracking. Since you can prioritize cards with a simple drag-and-drop function, it’s convenient to create an issue right on the board and add it into the workflow where needed. Switch to the Gantt chart view, and you can see project timelines and team workloads at a glance.

Much more than a bug-capturing tool, Backlog enables pull requests, merge requests, and branches, and you have the option to use Git or SVN workflows. Overall, the platform provides well-rounded features for code review and collaboration, such as inline commenting, and the Wiki tool makes it easy to document bug-reporting procedures to keep everyone informed of changes.

Backlog also comes with a few useful pre-built integrations like Typetalk, Cacoo, Redmine, Jira Importer, iCal, email, and Google Sheets. For additional integrations, you can build your own through the API. And they have an app for both Android and iOS, so your clients and teams can access the tool from mobile devices.

Backlog costs $35/month for up to 30 users, which breaks down to less than $2 per user. They also offer a free version for up to 10 users and one project.

New Relic is an all-in-one observability tool that can help you monitor and debug various aspects of your stack. It centralizes your security, issues, and bug tracking in one place and allows you to keep an eye across all your tools and data sources.

In the platform, you get a complete overview of health insights at every stage of development, and every part of your stack. It provides you with code-level insights that can help you find the root cause of any bug or error. The software tracks key transactions and monitors browsing. It also performs synthetic checks in APM.

Because you can track your entire stack in one place, you can spot dependencies and interrelated issues across tools and apps. The software integrates with over 500 apps including AWS, Google Cloud, Microsoft Azure, Jenkins, CircleCI, Travis CI, and Slack. It also has an API you can use to build custom integrations.

Pricing starts at $49/user/month, and a free version is available with feature limitations.

Jam is a bug-tracking and reporting tool designed to assist teams in efficiently capturing and communicating issues within their software products. It provides a browser extension that enables users to report bugs with a single click, automatically capturing relevant information such as device and browser details, console logs, network logs, and reproduction steps. 

One standout feature is instant replay, which captures the events that happened before the bug was reported. This allows for a clearer image of the bug, which can be crucial for understanding the issue. The tool also automatically records all the steps to help replicate the issue without the manual effort.

Jam also offers a team workspace for paid plans to allow a more centralized place to collaborate and communicate about bugs. Users can adjust the permission settings to ensure the right people have access to the right information.

Aside from instant captures and bug reports with one click, Jam also offers a video and voice recording feature, so users can provide real-time explanations and context about a bug. Additionally, the tool has a JamGPT feature, which acts as an AI-debugging assistant to help teams resolve issues quickly.

Jam’s integrations include ClickUp, Jira, Linear, Notion, Figma, Sentry, Slack, GitHub, Asana, and more.

Jam's pricing starts from $10/user/month with a free plan available.

DebugMe is a visual feedback and bug tracking tool with some really useful project management features built in. It’s a simple, easy-to-learn solution with minimal features, making it a good fit for small and mid-sized teams (their enterprise plan caps out at 60 users).

The main upside of this tool is that it’s straightforward to use and not overloaded with modules and features. On the other hand, it doesn’t offer anything in the way of reporting tools—for capturing and resolving bugs, it’s great, but it doesn’t do much else (which may be exactly what you need). The pricing reflects this, and it’s one of the more affordable bug tracking tools out there at $8/month for 10 users.

DebugMe provides teams and clients with the ability to leave on-site feedback in the form of highlights, pins, blackouts, and drawings. The screen capture tool automatically records important information about the OS, resolution, browser version, plugins, etc. You can communicate through comments, change the status of a bug, get notifications based on your role, and manage tasks on the app’s Kanban board.

DebugMe comes with native integrations with Trello, Redmine, Jira, Gmail, Pivotal Tracker, Teamwork, Visual Studio Online, Outlook, and Yahoo, and you can sync with other tools through Zapier.

DebugMe costs from $8/month for 10 users, and they also offer a free plan for 2 users.

Zoho advertises their bug tracker as “simple, fast and scalable”, and they deliver on this promise. Their tool enables you to record bugs and tracks them based on severity, due date, and custom-set statuses and fields.

Zoho Bug Tracker supplies an interface that you can personalize with their configuration tools, alongside a range of useful features for time management and project management (not just bug tracking). The reporting features let you see logged and resolved bugs in addition to team progress and milestones. The timesheet feature allows your team to log their hours. Notifications and newsfeeds keep the team up to date, and you can also automate your SLAs—set rules to trigger updates in other apps when changes are made within Zoho, or trigger an automated email to a client.

Overall, Zoho has better reporting, notifications, and integrations that many other bug tracking tools, so it’s a good choice for teams who need to distribute and access data about their bugs at various points in their workflow. However, it lacks the visual appeal of tools like BugHerd which allows clients and teams to leave feedback directly on web pages and images.

Zoho Bug Tracker comes with pre-built integrations with a large assortment of 3rd party tools: Crashlytics, Zapier, Dropbox, Box, GitHub, Bitbucket, Jira, OneDrive, Google Drive. It also sync with Zoho apps like Desk, Analytics, People, Books, Invoice, Docs, Forums, and Chat.

Zoho Bug Tracker costs from about $3/user/month billed annually. Also has a freemium plan for upto 3 users for 2 projects

Marker.io is an issue management tool for individuals, teams, and enterprises. It allows you to collect visual feedback from clients and team members and report it directly into your existing project management tools through pre-built integrations with Trello, Asana, Jira, GitHub, GitLab, Bitbucket, and Slack.

The main distinction of this tool is that, instead of aiming to provide you with project and task management features that you may or may not use, Marker.io is designed to work seamlessly within the task and project management system you’ve already got in place.

Market.io is quick to implement as a web-based tool with a browser extension that allows you to capture issues and ideas from any webpage. When you take screenshots, it automatically saves information like browser version, OS, and screen size. Users can explain their feedback with tags, descriptions, and annotations.

Marker.io also provides bug report templates to quicken the bug reporting process. Marker.io is currently working with: Jira, Trello, Asana, ClickUp, Teamwork, Notion, Wrike, Monday.com, GitLab, Linear, Bitbucket, and Shortcut.

Marker.io costs from $39/month for 5 users with unlimited projects and guests. They have a 15-day free trial available.

Height is the all-in-one project management tool that your Engineering and Support teams can use to track bugs together. To make it even easier, Height has task forms that can help collect bug information structured the way your team prefers and automatically tracks it as a task.

Once a bug is in your task list, real-time chat within each task allows your team to effortlessly communicate, sharing status updates and asking clarifying questions to help debug. With real-time chat per task, all conversation about your work happens and stays in context, is searchable, and only notifies the people for whom the info is relevant.

Height’s robust offering also includes a command menu where you can customize keyboard shortcuts for almost anything you can think of, macOS and Windows apps, and SOC 2 Type II compliance for data protection.

Integrations include Notion, Slack, Discord, GitHub, GitLab, Sentry, Zendesk, Figma, Slab, Fivetran, and many more through Zapier.

Height's pricing starts at $6.99/user/month and comes with a free 30-day trial. One last thing, guest accounts are free in all paid plans.