Die zehn besten Change Management Tools 2024

Freshservice is an innovative cloud-based IT service management solution designed to streamline the operations of IT teams across various organizations. Developed by Freshworks Inc., it offers a comprehensive suite of tools aimed at automating IT service management processes and facilitating efficient service delivery. Freshservice stands out for its user-friendly interface, making it accessible for IT professionals and end-users alike.

As a change management software, Freshservice shines by offering a structured platform that supports IT teams in planning, executing, and monitoring change processes within their organization. It provides a centralized system for managing all change requests, ensuring that any alterations to IT infrastructure or services are documented, evaluated, and implemented in a controlled manner.

One of the key features of Freshservice as a change management tool is its ability to facilitate collaboration among IT team members, stakeholders, and decision-makers. The platform enables users to easily submit change requests, track their status in real-time, and communicate effectively throughout the change process. It also offers customizable workflows, allowing organizations to tailor the change management process to their specific needs.

Freshservice incorporates powerful analytics and reporting capabilities, providing IT managers with insights into the efficiency and effectiveness of their change management processes. These features enable organizations to identify trends, anticipate potential issues, and make data-driven decisions to improve their change management strategies over time.

Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Oracle Netsuite, Insightly, Copper, Zoho CRM, Close, Zendesk, TeamSupport, Help Scout, Jira Service Desk, Zoho Desk, Chargebee, Recurly, Sage Intacct, QuickBooks Online, Xero, Intercom, Google Calendar, Azure, and a growing list of other useful apps. They, of course, integrate with their own first-party software like Freshsales, Freshworks CRM, and Freshservice, as well.

Freshservice costs from $49/user/month and comes with a 21-day free trial.

Guru is a knowledge management tool that provides a platform for employees to access and share trusted information within a company. It offers AI-powered solutions for enterprise search, intranet, and wiki, aiming to elevate efficiency and boost productivity. Guru is designed to be a secure and comprehensive source of truth for businesses, with a focus on improving employee experience and streamlining information access.

Guru centralizes company information, making it accessible to team members through a platform that supports the creation, sharing, and maintenance of knowledge. The tool allows users to sign up and log in, offering a snapshot of web pages and the ability to view source code, as well as a find bar for searching specific terms. It also utilizes AI to provide instant answers and supports various aspects of work such as internal communications, onboarding, and remote work

Guru additionally emphasizes the importance of communication, training, and support for employees during periods of change.The platform's features, such as the ability to create and share knowledge cards, help ensure that all team members have access to the latest information and best practices, thereby supporting the change management process by keeping everyone informed and aligned.

Available integrations include Google Chrome, Slack, Microsoft Teams, Gmail, and Outlook.

Pricing for Guru starts from $10/user/month. A 30-day free trial and a freemium plan are also available.

ServiceDesk Plus is a complete IT Service Management (ITSM) suite with built-in IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities to help assess risks and plan change implementation. The tool's PinkVerify-certified IT change management module allows IT teams to implement changes with minimal risk by designing change processes on a visual workflow designer.

With custom change roles, types, statuses, and templates, as well as the ability to designate a Change Advisory Board (CAB), IT teams can design change implementation processes that cater to their business needs. Other key features include the ability to log and track changes resulting from incidents and problems and to get input and approvals on change plans from CAB members.

Users can also configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders using the visual workflow builder, as well as publish announcements about changes to communicate any planned downtime to end-users.

Pricing for ManageEngine ServiceDesk Plus starts at $12/per user/month for the standard plan. See further pricing plans on their pricing page.

InvGate Service Management is an IT service management (ITSM) solution designed to help organizations efficiently handle IT services and support. It offers a range of features that facilitate the management of incidents, problems, and changes within the IT infrastructure.

InvGate Service Management facilitates change management with its robust workflow builder and automation capabilities. These tools allow your team to assess the impact, risk, and urgency of changes, ensuring that each request for change (RFC) is systematically controlled, assessed, approved, and implemented. By automating these processes, you can reduce manual errors and accelerate the change implementation cycle.

I also like the platform's comprehensive reporting and analytics suite. This suite provides insights into the performance of your change management process, from RFC logging through to change approval. Access to such data enables your team to identify bottlenecks, monitor key performance indicators, and make informed decisions.

Some integrations include FileWave, Lansweeper, Microsoft Teams, Microsoft Active Directory, Azure DevOps, Okta, Office 365, OpenAI, Outlook, and Jira.

Trainual is a platform designed to help businesses document and organize their processes, policies, and procedures. It serves as a centralized hub where teams can access the information they need to perform their roles effectively. 

When it comes to change management, Trainual focuses on process documentation. The platform allows you to capture and organize the knowledge within your business, making it easier to communicate changes in procedures or policies. With tools like AI and industry-proven templates, you can quickly generate new content, ensuring that updates are accurately documented and easily accessible to your team.

Another feature that supports change management is Trainual's role and responsibility assignments. By clearly defining who is responsible for what, you can create accountability during transitions. This clarity helps your team understand their specific duties amidst changes, reducing confusion and facilitating a smoother adaptation to new processes.

Some integrations include Loom, QuickBooks, Slack, Justworks, Paylocity, Zenefits, Google SSO, Namely, Insperity, Workday, and Okta.

Process Street is a workflow and process management software that allows teams to create, track, automate, and optimize business processes. It features a no-code platform for designing workflows, projects, forms, and pages, all enhanced by AI-powered tools.

Process Street's no-code platform allows users to create, track, and optimize workflows easily, making it accessible for teams of all sizes. Key change management features include task assignments, which ensure that everyone knows their role in the change process, and approval workflows that facilitate structured decision-making. The platform's ability to incorporate conditional logic also means workflows can adapt dynamically as changes occur, ensuring flexibility and responsiveness.

Additionally, Process Street offers advanced capabilities such as AI-powered tools that automate routine tasks and reduce the risk of human error during transitions. Its comprehensive form and page creation tools support detailed documentation of processes and changes, while the ability to set recurring tasks ensures continuous improvement and adherence to new protocols. The software’s ease of use and intuitive interface mean teams can quickly get up to speed, minimizing disruption and resistance to change.

Process Street integrates with popular platforms such as Salesforce, Slack, Google Sheets, Zapier, Trello, Asana, Microsoft Teams, Dropbox, Box, Airtable, HubSpot, Jira, Monday.com, GitHub, WordPress, and Intercom.

Whatfix lets you design real-time interactive guides with zero codings required. Engage users through contextual widgets (self-help widget, tasklist widget, and smart tips static overlays), as well as guided pop-ups. Context-aware information provides users with the most useful updates immediately and provides in-app training in user preferred formats (from video to PDF and more).

Whatfix can accommodate those with disabilities by providing them with accessible technology that complies with section 508 of the U.S. Rehabilitation Act. This means they are an essential tool for accessibility-inclusive workplaces across the board.

CRM integration was a bit spotty and could use some revamping, particularly in compiling and reporting issues. The app can seem somewhat “single-minded” in how users are expected to complete a task, whereas larger web app projects might need a bit more flexibility (ie. broader branching workflow paths, et cetera).

Overall this is a really great tool if you're onboarding your employees to a new software, although it can be adapted for other use cases as well.

Whatfix has a custom pricing model and offers a free trial.

WalkMe’s guidance tools help to prevent errors, encourage desired behaviors and foster goal completion through custom desktop notifications, easy Help Desk access, visibility and insights into digital behavior, a self-paced onboarding list, and more. By simplifying back-office functions, WalkMe aids enterprise resource planning during any software onboarding.

Setting up walkthroughs was a bit of a time commitment, which would not have been as much of a problem if WalkMe software updates didn’t often require manually re-test said walkthrough processes post-update.

They offer guidance tools and onboarding for popular software like Salesforce, Workday, Jira Service Management, NetSuite, Talentsoft and more, so any company who already uses any of their pre-listed programs would benefit in particular from these apps offerings.

WalkMe starts at $7500/year. They also offer custom pricing within a large range based on many factors and have a free demo available.

This collaboration-first change management platform lets you gather ideas from your employees, customers, and other stakeholders; refine and develop ideas together with your team; analyze your innovation process to find and eliminate bottlenecks; and more.

Viima is great for small businesses due to the low point of cost and minimal barriers to entry. They provide many services for free for a limited number of users and also have Apple and Android apps to help scattered teams stay connected.

Reporting visualization and exportation of data could be improved to be more functional, dynamic, and flexible. Because the software is light on features, adding integrations for project management tools could go a long way to making it a more well-rounded application.

Viima starts free for up to 10 users and then is $39/month.

Compass is a digital adoption and user assistance platform designed to help your team navigate complex digital environments. It offers features like application walkthroughs, knowledge articles, and AI-powered chat assistance to simplify onboarding and company changes.

Compass stands out as a change management tool because of its application walkthroughs. These step-by-step guides simplify complex processes, ensuring your team can handle intricate tasks with confidence. This feature is especially useful when adopting a new software or tool.

Additionally, Compass provides a robust document library, allowing you to store and share user manuals and technical documentation. This centralized repository makes it easy for your team to access essential information, facilitating smoother transitions during periods of change.

Another compelling aspect of Compass is its AI-powered chat assistance. This intelligent chatbot delivers instant, accurate support to users by leveraging your organization's existing knowledge base. It enhances user experience and reduces the burden on your support team during change implementation.