Reseña de Smartsheet 2026: Características y Opinión de Expertos

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By Ben Aston

Last updated on Jun 15, 2026

Al hacer clic en los enlaces a continuación, podemos recibir una comisión que apoya nuestras pruebas y evaluaciones independientes de software y servicios. Más información sobre cómo garantizamos la transparencia.

Why Trust Our Reviews?

Smartsheet is an AI-powered work management platform that helps teams plan, track, and manage work in a flexible spreadsheet-like interface. It’s a good fit for teams that require cross-functional coordination, such as operations, marketing, and PMO teams in industries like construction, healthcare, and IT. Smartsheet gives you a clear, customizable view of your work so you can keep projects moving without confusion or delays.

In this article, I’ll walk you through Smartsheet’s features, pros and cons, pricing, and where it works best—and where it doesn’t. If you’re trying to keep your projects organized and your team aligned, this’ll help you decide if Smartsheet’s right for your workflow.

Smartsheet Evaluation Summary

Why You Can Trust Us

Smartsheet Overview

Is Smartsheet Right For Your Needs?

Who Would be a Good Fit for Smartsheet?

Smartsheet works best for teams that manage complex projects with lots of moving parts, like operations, marketing, or PMO teams. If you’re tracking dependencies, deadlines, approvals, and deliverables across multiple people or departments, Smartsheet gives you the structure and visibility to keep things on track. It’s also a great tool if your team likes spreadsheets but needs more automation, reporting, and control.

Marketing Teams

You can manage campaign timelines, creative approvals, and content calendars in one place using built-in forms, reminders, and dashboards.
Construction Projects

Smartsheet is great for tracking tasks, permits, and inspections across vendors and crews using Gantt charts and status columns.
PMO Departments

You get a clear portfolio view of all your projects, timelines, and risks with built-in reports and resource views.
Healthcare Operations

Smartsheet helps you track compliance tasks, training, and onboarding with audit-ready logs and approval workflows.
IT Teams

Smartsheet is useful for managing system rollouts, support requests, and change logs with forms, automations, and sheet linking.
Mid-Sized & Enterprise-Level Companies

You get enough structure to handle complex operations and scale without needing a full custom solution.

Who Would be a Bad Fit for Smartsheet?

If your team runs simple, repeatable projects or just wants a fast way to assign tasks, Smartsheet might feel like overkill. It’s not built for teams that want plug-and-play simplicity or don’t have time to configure sheets and workflows. Creative teams, freelancers, or very small teams might feel bogged down by the setup and learning curve.

Freelance Creatives

Smartsheet requires too much setup just to manage a few tasks or share updates with clients.
Small Startups

You probably won’t need Smartsheet’s structure or reporting if your team’s still figuring out basic processes.
Sales Teams

Smartsheet isn't built for CRM work—tracking leads, calls, and deal stages feels clunky and inefficient.
Agencies

If you manage fast-turn client projects, Smartsheet may slow you down with too much structure and not enough speed.
Retail Stores

You won’t find much value in Smartsheet for day-to-day store ops or inventory tracking.
HR Teams

Smartsheet lacks people-first features, which makes it not the best fit for managing hiring pipelines or employee engagement.

Our Review Methodology

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

New Product Updates from Smartsheet

June 14 2026

Smartsheet Adds Event Reporting and AI Controls

Smartsheet has expanded Event Reporting with IP enrichment and Admin Center controls for AI capabilities. These updates help admins track security events, investigate activity, and manage AI adoption more efficiently. Highlights include:

Event Reporting: Tracks admin actions, authentication changes, security settings, governance policies, and login activity.
IP Enrichment: Adds originating IP addresses to events to help teams review activity and investigate security concerns.
AI Capability Controls: Lets admins enable or disable available AI features to manage organization-wide access.