DPM PodcastQuality ManagementVideocasts

What The…? PMs Discuss The Hertz-Accenture Lawsuit

By 18/06/2019 September 20th, 2021 No Comments

The headline from April 2019 reads:

Accenture sued over website redesign so bad it Hertz: Car hire biz demands $32m+ for ‘defective’ cyber-revamp

Rental firm fuming after consultancy ‘never delivered a functional site or mobile app’

Apparently, Hertz hired Accenture in 2016 to revamp its online presence, with the new site expected in December of 2017. After multiple delays, the project was finally delivered, which is where the real problems began. Hertz not only filed a complaint that the website didn’t include the agreed-upon responsive design, but they also complained about code so terrible that it was both a performance and security nightmare. Moreover, they claimed that Accenture failed to test the software.

What?! How did a project so large manage to get so off track?

Join Kelly and I as we talk about the Hertz-Accenture lawsuit. In the video below, we talk about the different ways we’ve seen projects sneakily slip through the cracks—although this is a high-profile case with a lot at stake, it’s nothing out of the ordinary in the project management world!

This lawsuit gives us a wealth of mistakes to learn from. For us project managers, it highlights the importance of meticulous project documentation and high-quality note-taking.

Likewise, it shines a spotlight on having a thorough requirements gathering process that weeds out assumptions or interpretations about what each feature or functionality entails. In this case, we discuss it, it looks like Accenture and Hertz had wildly different understandings of what “responsive” design meant.

Watch and use this insight to learn from others’ mistakes so you don’t ever have to experience something like this! Share this video around with your PM friends so they can stay current on digital PM happenings.

This videocast is brought to you by Clarizen, the leader in enterprise projects and project management software.

Learn more at clarizen.com

Join Us On Our Membership Community!

Our mission is to elevate the conversation around digital and digital project management; we launched this videocast as a way of engaging with our DPM community and providing relevant, current insight that helps you tackle your daily challenges as a project manager.

Tell us what you think in the comment section below. If you’re not with us already, please join in the conversation on the DPM Forum.

Want To Become A Confident Digital Project Manager?

Power up your project management skills with relevant, practical, expert-led training. Our online digital project management course provides expert instruction so you can lead happy teams and deliver high-value projects in the digital world.

Learn more

Ben Aston

Ben Aston

I’m Ben Aston, a digital project manager and founder of thedigitalprojectmanager.com. I've been in the industry for more than 15 years working in the UK at London’s top digital agencies including Dare, Wunderman, Lowe and DDB. I’ve delivered everything from film to CMS', games to advertising and eCRM to eCommerce sites. I’ve been fortunate enough to work across a wide range of great clients; automotive brands including Land Rover, Volkswagen and Honda; Utility brands including BT, British Gas and Exxon, FMCG brands such as Unilever, and consumer electronics brands including Sony.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.