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Managing Development Tools
What Is DoneDone? Software Overview & How To Use It

DoneDone is a globally-renowned software tool that’s been helping teams for over a decade. In this article, I’ll introduce you to the tool, explain its background, purpose, and benefits. I’ll also take you through some screenshots to show you how you can use its features to manage projects, tasks, customer support, software bugs, and more.

DoneDone logo an orange circle with two white checkmarks inside it beside the words DoneDone in black text

What Is DoneDone?

DoneDone is a bug and issue tracker, help desk, and project and task management software wrapped up into one. People use DoneDone for anything from interviewing and hiring new employees to handling business leads. Likewise, you can use it for managing digital marketing campaigns, testing and releasing software, or even managing home improvement projects.

The software launched in 2009 and was quickly adopted by software and marketing teams for issue tracking, bug tracking, and task management.

Today, the software has been around for over 10 years, guided by a core principle: To make project tracking, issue tracking, and task tracking simple. It’s used by companies, non-profits, and individuals of all kinds.

Who Is DoneDone For?

With DoneDone, you’ll find all the essentials for managing robust activities without the fuss typically associated with enterprise project management systems. It’s design for small and mid-sized businesses, helping companies from 1 to 500 employees to get work done.

How Much Does DoneDone Cost?

DoneDone pricing is organized into two tiers:

  1. Collaborate: $4 per user per month. This plan is for handling internal projects and tasks, and client collaboration. This offers functionality and features such as:
  • Unlimited users
  • Unlimited projects
  • Custom workflows
  • Issue reporting
  • Integrations
  • Issue Templates
  • Due Dates
  • API Access
  1. Outreach: $8 per user per month. This plan is for handling incoming requests, gathering feedback, and taking advantage of the functionality provided by the Mailboxes feature. It includes everything in the Collaborate plan, plus:
  • Unlimited Support Agents
  • Unlimited Mailboxes
  • Customer Support Reporting
  • Saved Replies
  • Auto Responses
  • Office Hours

There’s also a trial (use DoneDone free for 30 days)—start a trial, invite your team to a project, and get a feel for it before committing. Once you’re ready to sign up, you can choose between monthly or annual billing.

Common Problems That DoneDone Solves

If you think about it, you could boil your entire business down to two essential concepts:

  1. Executing all the activities required to provide a product or service to your customer.
  2. Maintaining a good relationship with that customer after the purchase has been made.

Simply put, you need to manage projects and customers.

Frustrations arise when there’s no anchor for these activities. Employees become inefficient when they have to switch back and forth between tools. Your product team and your support team become disconnected when their working in separate apps.

The main purpose and benefit of DoneDone is to enable teams to systematically handle both of those demands in a simple way that anyone in your company can benefit from.

So how does DoneDone help you manage projects and support customers in one place? Read on!

DoneDone Promo 2 Screenshot

DoneDone Features To Manage Projects and Support Customers

Below, I go into detail about DoneDone’s main features that help project managers and support teams, two of the main things that teams use DoneDone for.

Manage Projects

DoneDone Projects let your team track the tasks needed to complete your project and collaborate with stakeholders along the way.

DoneDone Projects Feature Screenshot
DoneDone screenshot showing the Projects feature for organizing project activities.

For example, marketing teams use Projects to organize marketing campaigns and check off activities such as graphic design, blogs and articles, event planning, and more. Software teams use Projects to keep track of bugs and issues, to execute release builds, and organize new feature requests.

Manage Tasks

It just takes a few clicks to create a new project and underlying tasks. Simply give it a title, assign tasks to responsible team members, and write a description of what needs to be done.

DoneDone Priority And Status Labeling Features Screenshot
Screenshot of DoneDone showing the priority and status labeling features.

Within tasks, you can easily assign due dates, mark priority levels, and change the status of each task as you go along.

Build Custom Workflows

There are some friendly features in DoneDone that make life easier for users with recurring tasks and responsibilities. For example, you can build custom workflows tailored to the way your team works.

Create Templates For Recurring Tasks

You can also create task description templates for activities that continue to pop up on a regular basis. DoneDone is designed to work however you need it most.

Manage Customer Communications

DoneDone Mailboxes make it easy for you to categorize and respond to inbound customer communications. It turns our project management tool into a full-fledged help desk solution. That’s a very good thing for any conscious business—to have their core customer communications and task tracking wrapped into one simple app. This is how DoneDone shines as the tool to manage projects and customer support in one place.

DoneDone Mailbox Feature Screenshot
DoneDone’s Mailbox feature showing how it’s used as a customer support communication tool.

When a customer sends a message to a DoneDone Mailbox, you can assign it to anyone on your team for follow up. Every inbound and outbound message displays neatly in DoneDone so you can easily see historical activity and replies. These historical dialogues are all captured inline. And your agents can even have private conversations within the ticket that are visible to other DoneDone team members but not to the customer. This makes it simple for help desk agents to provide fast and accurate responses. Quick and thorough responses make happy customers.

Manage Team Communication, From Onboarding To Bug Tracking

Support teams use Mailboxes to attend to questions, but this communication feature can be used internally as well for a variety of purposes. For instance, software teams use Mailboxes to organize bugs that users have discovered. Hiring managers use Mailboxes to track applicants, discuss candidates, and prepare onboarding processes. There’s really no limit to what you can use Mailboxes for!

DoneDone Assign Teammates Screenshot
DoneDone helps you manage comms by enabling you to easily assign teammates to emails in the Mailbox feature.

One of the best time-saving features of Mailboxes is the ability to summon “saved replies.” Saved replies are your pre-programmed responses to common questions.

DoneDone Saved Replies Feature Screenshot
DoneDone's Mailbox feature showing how to save time by using "Saved Replies".

Do you constantly field the same simple questions such as “Where can I find more information about product support?” With saved replies, you can send the same canned response to these repeat questions with one click. That’s helpful!

Summary Of DoneDone: The Best All-In-One Project Management And Help Desk Solution For SMBs

The team at DoneDone has been working hard for 10 years to bring you the best “get it done” solution with everything that small and mid-sized businesses need—and nothing you don’t. That’s why we’ve kept DoneDone as our company name. And we’re certain that you’ll find everything you need in DoneDone to run an organized operation.

If you’re looking for the best all-in-one task tracking and help desk app, try out DoneDone.

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By James Milliron

James is the growth marketing manager at DoneDone, a SaaS productivity app for managing projects, tasks, issues, bugs, and customer communications all in one place.

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