6 Best Client Management Courses for Retention In 2024

If you're heavily involved with clients in your role as a project manager, brushing up on your client management skills is never a bad idea.

Here are my picks for the best client management courses that you can take to get strategies, techniques, and skills for keeping clients happy and bringing in new business to help your organization grow.

Best Client Management Courses Shortlist

Here's a shortlist of the best client management courses that are worth your time in 2024:

1. Client Management Strategies for Retention & Growth (Oxford Management Centre)
2. Client Management Strategies for Retention & Growth (GLOMACS)
3. Client Management Techniques (Advocate Training)
4. The Art of Client Management (SEO MBA)
5. Corporate Client Management Training Course (Edstellar)
6. Client Management (TestPrep Training)

Find more details about each course below.

Overviews of The Best Client Management Courses

Is the project managing you?

Sign up to get weekly insights, tips, and other helpful content from digital project management experts.

• Your email*
• Hidden
  Consent
  • Yes, I want to sign up to receive regular emails filled with tips, expert insights, and more to build my PM practice.
• By submitting you agree to receive occasional emails and acknowledge our Privacy Policy. You can unsubscribe at any time. Protected by reCAPTCHA; Google Privacy Policy and Terms of Service apply.
• Name
  This field is for validation purposes and should be left unchanged.

1. Client Management Strategies for Retention & Growth (Oxford Management Centre)

The thesis behind this course is that putting client first improves overall client retention.

The course emphasizes the importance of making sure your customer service team and all employees are highly engaged, and of applying the best marketing and business development practices in a competitive marketplace.

• Who It’s For: Managers responsible for client management and customer retention
• Topics Covered:
  • Client management models
  • Reasons that clients leave
  • Strategies for continual improvement
  • Strategies for client retention and growth
• Online, In-Person, or Both? Both
• Exam Required? No
• Duration: 5 days
• Eligibility Requirements: None
• Price:
  • Classroom sessions: $5,950
  • Online: $3,950

Take The Course: Oxford Management Centre

2. Client Management Strategies for Retention & Growth (GLOMACS)

This course will teach you how to drive profitability and better retain your customers at a time when it's particularly easy for them to switch providers. It also breaks down a unique client management model (created by GLOMACS) that was designed for organizations in the EMEA region.

• Who It’s For: Project managers, engineers, marketing and sales staff
• Topics Covered:
  • The economic and reputational cases for retaining clients
  • Tools for client loyalty
  • Cross-cultural communication and multi-channel dialogue
• Online, In-Person, or Both? Both
• Exam Required? No
• Duration: 5 days
• Eligibility Requirements: None
• Price:
  • Classroom session: $5,950
  • Online: $3,950

• Take The Course: GLOMACS

To learn more about project management, try this list of PM training courses.

3. Client Management Techniques (Advocate Training)

Advocate Training offers this client relationship management course to help businesses improve client relationships and increase customer satisfaction. It is designed for employees and team members in any of the business management functions that require meeting face-to-face with clients.

• Who It’s For: Staff from all business functions
• Topics Covered:
  • Key stages in the client management process
  • Identifying client needs
  • Building rapport and managing objections
  • Proposing, influencing, and negotiating
• Exam Required? No
• Duration: 2-3 days
• Eligibility Requirements: None 
• Price: Available upon request

Take The Course: Advocate Training

4. The Art of Client Management (SEO MBA)

This training course option is for agency SEO professionals who want to improve their client management skills. It will teach you how to manage client expectations, strengthen your communication skills, and build trusted relationships with your clients.

• Who It’s For: SEO professionals, consultants, account managers
• Topics Covered:
  • Delivering client value
  • Making effective recommendations
  • Clear communication
  • Building trust and handling conflict
• Online, In-Person, or Both? Online
• Exam Required? No
• Duration: 5 weeks
• How Many Hours Of Instruction: 5 hours
• Eligibility Requirements: None
• Price: $500

Take The Course: SEO MBA

5. Corporate Client Management Training Course (Edstellar)

This course is aimed at corporate teams, and will help you improve your client retention and satisfaction. It covers strategic approaches and different communication styles and methods that you can use to build lasting client relationships.

• Who It’s For: Account managers, customer service managers, sales professionals
• Topics Covered:
  • The business case for retention
  • The psychology of influence
  • Understanding your clients
  • Communicating the value you offer
  • Continuous improvement
• Online, In-Person, or Both? Both
• Exam Required? No
• Duration: 24-32 hours
• How Many Hours Of Instruction: 24-32 hours
• Eligibility Requirements: Basic understanding of fundamental customer service principles

Take The Course: Edstellar

6. Client Management (TestPrep Training)

This training option offers a practice exam that allows client management professionals to test their knowledge and skills in coordinating and overseeing client interactions.

• Who It’s For: Graduates, sales and marketing professionals, client management professionals
• Topics Covered:
  • Introduction to client management
  • Customer relationship management (CRM) tools
  • Managing processes in CRM software
  • Analytics in CRM software
• Online, In-Person, or Both? Online
• Exam Required? Yes
• Eligibility Requirements: None
• Price: $12.99

Take The Course: TestPrep Training

Join For More Insights

Want to connect with other digital project managers to share resources and best practices? Join our membership community and get access to 100+ templates, samples, and examples, and connect with 100s of other digital project managers in Slack.